Urban Informality and the State: Geographical Translations and Conceptual Alliances

Understandings of informality commonly derive from research undertaken in states perceived as lacking the capacity to regulate the practices of their populations. This Interventions forum aims to expand the geographical parameters of empirical research on urban informality. A more global approach, we argue, also necessitates questioning assumptions that undergird this concept—in particular the underlying conception of the state. In this vein, this collection of papers aims to rethink theories of the state through the lens of informality, and vice versa, to inform and refine the concept of informality through a more thorough understanding of states. In so doing, the contributions engage with concepts that have been central both to theories of the state and to the study of informality, namely governance, agency, legitimacy, sovereignty and legality. Following this introduction setting out our theoretical approach, the Interventions forum unites five empirical studies that discuss the nexus of informality and states in contexts that have been researched less extensively from this perspective, each tackling one of the above‐mentioned concepts. Based on these different entry points, the papers provide novel angles on a state‐theoretical understanding of informality. A concluding essay brings these approaches together, reflecting on the possibilities of translating concepts to different sites.     

Informalization of the State: Reflections from an Urban World of Translations

The project of globalizing informality requires the circulation of concepts and theories from the ‘South’ to the ‘North’. It also relies on intertextuality and exchanges across languages and sites of academic production. This essay is a reaction to the collection of papers presented in this forum. It argues for more academic conversations between languages and cities in order to contribute to a general state theory.     

Human resource management in the Spanish call centre sector: the bird cage model of call centre work

This paper examines the nature of human resource management (HRM) in call centres in Spain. After reviewing the institutional perspective and other previous contributions to the characterisation of HRM practices in call centres, the authors present evidence of the use of high commitment working practices (HCWP) in this sector. The findings report only a moderate presence of HCWP in the sector generally, but the analysis points towards the existence of four significant and distinct clusters of HRM practices. The results also show categorical evidence that work discretion is almost non-existent across all of the clusters, even in those with more evolved high commitment practices. This lack of autonomy, as well as an intensive use of performance monitoring systems, leads us to model the results in a bird–cage analogy.     

HELP FOR TEACHERS: teachers' resource centre

How can the Institute of Economic Affairs help teachers? Walter Allan, director of the IEA's new Teachers’ Resource Centre, explains the Institute's plans to develop its service to teachers and schools.     

An unsuccessful initiative to create a buying centre

An organization’s effectiveness depends on its ability to adapt its structures to new situations. This holds crucially true for small companies, constrained by their resources and capacities. The interest of five small local companies for setting up a united buying centre with which respond to the ever-changing market is described. Greater and better knowledge of the potential suppliers’ pool, improved purchasing prices, greater negotiating power, access to more appropriate technology and improved overall operations, all figured amongst the advantages of this initiative. However, despite the apparent importance of these advantages, the study pinpoints a number of obstacles and a range of behavioural traits amongst the members involved that would make the project unfeasible as a tool for achieving them.     

Tensions and variations in call centre management strategies

Management strategies in call centres face a series of tensions stemming from conflicts between achieving efficiency and providing a quality service to the customer. Recent research suggests high commitment management (HCM) techniques are being applied in call centres in a paradoxical strategy of ‘low discretion, high commitment’(LDHC). This article presents case findings on four British call centres that confirm the LDHC model but suggest that it operates in a variety of forms. By characterising the research sites according to the combined dimensions of HCM orientation and job design implementation, a typology of LDHC approaches is proposed. These are containment, alleviation, structured employee development and involvement. In essence, the LDHC model is an attempt to reconcile the costs of control with the levers of commitment. However, an examination of the realities of LDHC in action reveals a varied but persistent pull towards control. Fundamentally this exposes LDHC as a substitute for, rather than a reflection of, commitment.     

The viability of alternative call centre production models

In this article we outline three alternative production models and discuss their applicability to call centre management. These include the classic mass production model, the professional service model and the mass customisation model. We then develop a theoretical framework that identifies potential causal links between management practices, workers? affective and cognitive reactions, and performance outcomes. We use this framework to review literature on service workplaces in organisational behaviour and HR studies and to assess the empirical evidence regarding these causal explanations. Finally, we present two recent quantitative studies of call centre performance – one that examines affective explanations and one that explores cognitive explanations for the HRperformance link. We conclude with directions for future research.     

中心城市应建立航空救援中心

作者阐述了航空救援对维护地区及中心城市安全稳定的作用 ,提出了建立特大中心城市航空救援中心的建议。     

East European prospective members of the European Union under globalisation pressure

Central Eastern European countries will have to find their place in the EU confronted to globalisation challenge. Up to now, except Hungary, becoming an important EU partner in technology intensive industries, they are relying on their labour cost advantage and exchanging lower for higher quality goods. Accession to the EU, changing trading conditions and implying FDI concentration, will be a heavy challenge.     

The experience of work in India's domestic call centre industry

The strategic importance of human resources and their contribution to the effectiveness of business firms are receiving increasing recognition worldwide. In this study, I examine different approaches to human resource management (HRM) practices for business firms in different performance categories. Findings obtained from a study of 315 firms in Taiwan demonstrate that organizational performance is significantly related to the management of such human resource functions as planning, staffing, appraisal, compensation, and training and development. The results also indicate that successful firms are often those that adopt a highly effective approach to the management of their human resources.     

Engaging the professional: organising call centre agents in India

The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this scenario, the union organising call centre employees envisaged that partnership with employers was the only possibility acceptable to call centre agents, employer organisations and society at large, enabling them to regain some acceptability and credibility for the heretofore tainted Indian trade union movement.     

欧盟标准化政策与欧洲统一大市场（2）

2欧盟新方法指令与欧洲标准化的关系 2． 3协调标准　　根据《新方法》决议,由欧洲标准化组织 (欧洲标准化委员会 CEN、欧洲电工标准化委员会 CENELEC及欧洲电信标准学会 ETSI)依据欧盟委员会下达的标准化委托书制订的标准是协调标准;其制订工作必须是在所有利益相关方协商一致的基础上完成。协调标准制订程序如图 1所示。 　　欧洲的协调标准与欧洲其他标准的相同之处是,它们都是自愿性标准。不同之处在于,协调标准是按照指令的要求及规定的程序制订的,凡是符合协调标准的产品均可被视为符合新方法指令的基本要求,从而可在共同…     

欧盟标准化政策与欧洲统一大市场 (3)

5指定机构在欧盟合格评定中的作用 指定机构是由各成员国主管当局批准的、依据新方法指令中规定的合格评定程序开展审核工作的机构,它在欧盟的合格评定中起着举足轻重的作用。 5.1 指定机构的职责 指定机构的首要任务就是依据新方法指令中提出的要求,在指定的范围内向共同体内外的经济运作人提供合格评定服务,它们可以在本国、在其它成员国或第三国家的领土上开展合格评定活动。 如上所述,欧盟的合格评定程序被细分为 8种基本模式和 8种基本模式的补充模式。在这些模式中,需要指定机构参与的有 Aa、 B、 Cbis、 D、 E、 F、 G…     

The currency denomination of external European Union imports after European Union expansion

Using a multiple market model I examine the impact of euro expansion on the optimal currency denomination of external EU imports. Results suggest euro invoicing will increase more in the EU-expansion country than in the original EU. Exporting firms from dollar bloc countries (the U.S. or countries with fixed exchange rates with the dollar) are more likely to invoice in the euro if price discrimination is already optimal. Firms from outside the dollar bloc are more likely to use the euro when the original EU market is relatively large or transaction costs of exchanging the euro are relatively small.     

欧盟标准化政策与欧洲统一大市场（4）

6 市场监督是欧盟实施新方法指令的重要手段市场监督是各国政府都极为重视的一项活动,旨在利用法律保护消费者的利益。在欧盟,市场监督已成为法律框架中不可分割的一部分,它是欧盟实施新方法指令的重要手段,其目的就是保证投放市场的产品符合新方法指令的基本要求,保护最终用户（消费者）的健康和安全,保证商品在内部市场的自由流通并消灭不公平竞争。新方法指令为各国主管当局开展市场监督活动提供了法律依据以及诸如CE标志、EC合格声明等有效工具。6.1 市场监督所遵循的原则为保证市场监督的公正性,欧盟委员会要求市场监督工作必…     

建立会计实验中心之我见

会计实验教学是会计专业教育过程中十分重要的环节。组建会计实验中心 ,有利于进一步适应经济体制改革对会计专业人才综合素质的要求。     

欧盟标准化政策与欧洲统一大市场（1）

欧盟为了加快内部市场的统一,消除贸易技术壁垒,自 20世纪 80年代以来先后出台了许多新政策,其中影响较大的就是由欧盟理事会于 1985年 5月 7日批准的《技术协调与标准化新方法》（简称《新方法》决议）。决议提出了用欧洲标准支持共同体技术法规的思想,即共同体法律只规定产品投放市场所应达到的基本要求,而将制定达到这些基本要求的技术方案的任务交给欧洲标准化组织,明确界定了欧洲立法机构与欧洲标准化组织之间的关系,使欧洲标准成为支持法律、消除贸易技术壁垒的重要工具。 1989年 12月 21日欧盟理事会又通过了《认证和测试全…