Free Time in an Art Museum: Pausing,Gazing and Interacting

Art museums are popular places where people choose to spend free time. Leisure in art museums may be characterized by silence, contemplation, reaction to art, and interaction with other visitors. The purpose of this exploratory investigation was to understand more about the nature of the art museum experience, using as a setting the Kunsthistorisches Museum (KHM) in Vienna, Austria. Between 2006 and 2008, a total of 100 adults who visited this museum engaged in conversational interviews with the researcher. Conversations showed that visits to art museums during free time stimulate complex interactions between visitors and art. Patrons consider art museums to be spaces for visual contemplation and playful leisure behavior, and sites of continued education that can inform our understanding of serious leisure.     

“The only place where people don't judge other people's body”: Obese people's museum experience

This exploratory study was designed to examine obese people's perception of factors affecting their museum-visiting experience. To best capture the experiential aspect, a qualitative research approach was adopted, and 24 in-depth semi-structured interviews were conducted. Findings yielded that the museum experience was hardly affected by the physical appearance and the presence of other patrons, this is contrast to previous studies in tourism related arenas. This is partly due to the realization that museum visitors tend to concentrate on the exhibits, and pay less attention to fellow visitors. Participants related to the “code of behavior” in museums that discourages gazing or explicitly staring at people. However, participants noted constraints and difficulties arising from the interaction between their body size and the physical environment. The study concludes that museums provide obese people with a safescape – a protective zone.     

A study of experience expectations of museum visitors

Visitor studies including studies of experience and expectations of visitors are important for museums in terms of management and development, however few studies have been designed to explore the components of experience expectations for museum visitors. This research tried to analyze the experience expectations of museum visitors. Using content analysis of diaries written by museum visitors, a questionnaire of experience expectations of museum visitors was developed. After a survey with 425 valid returns, factor analysis was used to extract 5 types of experience expectations, which included: easiness and fun, cultural entertainment, personal identification, historical reminiscences, and escapism. Moreover, this research analyzed visitors’ preferences for visiting museums and their demographic factors among different types of experience expectations. Finally, some related discussion and suggestions were proposed.     

Impact of generativity on museum visitors' engagement,experience, and psychological well-being

The increasing importance of museums has attracted scholars and industry practitioners to focus more on museum tourists. Visiting museums has become a means to meeting the generative needs of tourists. Therefore, this study investigated generativity, defined as guidance and care for the development of the next generation through self-expanding forms, and its impact on engagement, experience, and psychological well-being. Seventeen semi-structured interviews were conducted with tourists at the Macau regional art museums to verify and enrich the generativity measurement scale of museum tourists. Subsequently, structural equation modeling was performed on questionnaire data of 416 art museum tourists in Macau. The results revealed that generativity directly affects engagement, experience, and psychological well-being. Moreover, engagement directly affects experience and psychological well-being, and experience directly affects psychological well-being. Additionally, engagement and experience are mediating variables between generativity and psychological well-being. Theoretical contributions and practical implications are provided accordingly.     

Evaluating museum visitor experiences based on user-generated travel photos

ABSTRACT

This research introduces online travel photos published on social media platforms as a complementary data resource to examine the behavior and experience of museum visitors. The practical value of online travel photos is demonstrated through a case study of popular Hong Kong museums, particularly by using the photo content and metadata available from the Flickr platform. The proposed approach is a generic method for understanding museum visitor behavior and preferences, and supports museum practitioners in developing improved products for visitors. The case study findings are particularly beneficial for tourism managers, especially those in Hong Kong, in promoting and attracting tourists to visit local museums.     

博物馆解说系统的游客期望、使用和评价研究——基于知识需求的分析

博物馆的社会教育功能越来越受到游客和社会的关注,然而,当前我国博物馆解说系统的规划设计在很大程度上忽视了游客的知识需求特征,一定程度上影响了游客的游览体验,并影响到博物馆教育功能的实现.文章以成都金沙博物馆为研究对象,对游客的知识需求和博物馆解说系统期望、解说工具使用,以及游览后的知识获得和解说系统评价进行了分析.结果发现:游客具有较高的知识需求水平,对博物馆解说系统在知识丰富性、知识传递的过程和方式寄予了比较高的期望;游客对知识需求和解说系统的不同期望水平并未对解说工具的使用比例整体上造成明显的影响,然而游客对解说工具的使用满意度在很大程度上影响了他们对知识获得和解说系统的评价;游客的期望只在部分程度上得以实现,而且体现出超过较低期望游客的预期,但未达到较高期望游客要求的特点.在此基础上,文章提出了金沙博物馆解说体系今后需要解决的一些问题.     

Key factors maximizing art museum visitors’ satisfaction,commitment, and post-purchase intentions

As there is a lack of empirical research examining art museum visitors’ post-purchase behaviors, this study tested the theoretical associations among image congruence, quality, affective experiences, satisfaction, and commitment to build a sturdy model of behavioral intentions. The concept of involvement was also included as a moderator. A field survey at art museums was conducted. The level of construct validity and reliability for all variables were satisfactory. Results of the structural model revealed that the proposed theoretical framework sufficiently accounted for the variance in intentions. Satisfaction was of greatest importance in generating intentions. Commitment and satisfaction acted as important mediators. Among nine hypothesized direct linkages, eight hypotheses were supported. Findings from the invariance model assessment supported the moderating influence of involvement on the relationships among quality, satisfaction, commitment, and intentions. The strength of such relationships among these variables was greater when museum visitors’ involvement level was high.     

Where are the enslaved?: TripAdvisor and the narrative landscapes of southern plantation museums

ABSTRACT

This study examines two southern Louisiana plantation museums: Laura and Oak Alley, using a framework that stresses the narrative power and politics of these heritage sites. Located a mile from each other along the Mississippi River, they present two similar yet different narratives of the antebellum American South. Laura places more emphasis on the enslaved who inhabited the plantation than does Oak Alley, whose narrative centers upon the opulence of the plantation home – that is, ‘the big house'. This study explores what visitors take away from their plantation tours. Specifically, it examines their thoughts about how the enslaved are represented at these two museums. The study's data come from visitors’ comments posted on the travel website TripAdvisor. The object of the study is to gain a greater understanding of what visitors learn about the history of the enslaved on these tours and how they participate, along with site managers, in the narrative construction of the plantation and negotiating the divide between tourism as amusement and tourism as memorial.     

Tourists as Story-Builders: Narrative Construction at a Heritage Museum

Although tourism scholarship supports the idea that the appreciation of a tourism experience depends on the availability and communication of stories, attention has been paid almost exclusively on marketers and tourism organizers as the main designers and promoters of narratives, ignoring the role of tourists themselves in this process. Using heritage museums as an empirical context, this research suggests that the success of a narrative presentation in tourism destinations also depends on the tourists' involvement, willingness, and ability to actively participate in the storytelling experience. In this sense, tourists act as story-builders whose main task is to construct a historical narrative based on the selection and integration of the available sources. The findings show that museum visitors go through a three-stage process during their effort to complete a heritage narrative and make sense of their tourism experience. This work sheds light on the coconstruction of tourism experiences and provides marketing direction for the successful narrative staging of museums and tourism places in general.     

Craft museum visitors’ interactive experiences,benefits and behavioural intentions: perspectives of Chinese parents

ABSTRACT

Family visitors are important audiences for museums. This paper develops a model that examines the influence of Chinese family visitors’ leisure experiences in museums on their behavioural intentions (BI) with their perceived benefits (mindful benefits and non-mindful benefits, MB and NMB) as the mediating variables. Based on the theoretical framework of an interactive experience model, parents’ experiences in museums were divided into experience of existential authenticity (interaction with the exhibits) (EA) and experience of parents-children interaction (PCI). A total of 375 local family visitors at a cluster of craft museums in Hangzhou, China participated in the survey. The PLS-SEM analysis indicates that both EA and PCI have positive effects on perceived benefits. EA, which emphasises the personal interactions between visitors and exhibited objects as well as their intangible meanings, is found to be more powerful than PCI in shaping visitors’ BI. MB and NMB differ in their influence on visitors’ behaviours. Only MB is linked with visitors’ BI. Further, MB partially mediates the relationship between EA and BI, and fully mediates the relationship between PCI and BI. Implications are offered to enhance family visitors’ experiences through appropriate service management strategies.     

On the political utterances of plantation tourists: vocalizing the memory of slavery on River Road

ABSTRACT

Within the study of southern plantation house museums, the cultural power that tourists exercise in interpreting, reacting to, and even shaping historical narratives has received limited attention. The purpose of this paper is to advance our understanding of the agency of visitors at plantation museums, paying particular attention to their verbal expressions as they respond to the depiction of slavery on guided tours. Spoken words, questions, and conversations of plantation tourists are not unproblematic transmissions of information but represent “political utterances” that play a crucial role in the constitution and mediation of the process of remembering (or forgetting) the enslaved. We consider the importance of tourist voice and outline two analytical settings for studying the political utterances of plantation visitors – the vocalizing of interpretative communities in post-tour or exit interviews and docent reaction to on-tour comments and questions posed by visitors. Drawing evidence from interviews with visitors and docents at four tourist plantation along the River Road District, we demonstrate the diversity and impact of the political utterances of tourists, and how these vocalizations of memory can possibly lead to greater changes in the way in which slavery is dealt with and remembered at southern plantation museums.     

Beyond the authentic taste: The tourist experience at a food museum restaurant

This study investigates the factors influencing food experiences perceived by food tourists in the context of a food museum and its associated restaurant. A qualitative exploratory approach was employed, using Chinese tourists visiting Hangzhou Cuisine Museum in Zhejiang province. This research finds that food tourists look for knowledge accumulation and gastronomic experiences when visiting a food museum and restaurant complex, and each experience is formed by both tourist and setting factors. The findings highlight the significant and more complex engagement of setting factors in the museum restaurants. The institutionalised characteristics of museums are equally expected within the in-house restaurants, and social trust in the museum along with external factors that verify authentic representation of the museum contributed to the perceived authenticity of the food tourist's dining experience. This paper discusses broad implications for food experience design at food museums and restaurants as emerging tourism attractions.     

The multiple roles of battlefield war museums: a study at Fromelles and Passchendaele

Today’s war museums are large institutions that cater to a broad range of people and provide a number of functions. In recent years, activities and displays relating to the notion of ‘edutainment’ have been incorporated into their offerings. On the Great War battlefields of Europe, the war museums tend to address specific battles that were fought in the immediate area, and traditionally they attracted visitors with a familial or national connection to the site. An on-site survey at two battlefield war museums found that remembrance remains a primary function, but overall, visitors did not support the museums as places for leisure experiences. Personal connections, both familial and national, were important, and while a broader European connection was strongly supported, it was not unique to any particular group. Peace and anti-war appeared to be seen as distinct elements. The study reinforces previous work in the field that argues personal connection provides the initial motivation for visitation.     

Does it pay off for museums to foster creativity? The complementary effect of innovative visitor experiences

This paper aims to explore the link between creativity orientation, investment in visitors’ experience and operating and funding performance in tourist attractions, taking museums as a case study. The empirical work is based on an analysis of the information provided by a sample of Spanish, French, German, British and American museums. The findings highlight the positive impact of creativity orientation on museums’ operating performance, but show a curvilinear effect on funding performance. The use of new technologies and adaptation to the audience proves positive when seeking to attract visitors.     

Make a loyal visitor: a study of leisure experience at Farglory corporate museum in Taiwan

Modern museum operation has evolved from simply providing the public with cultural and historical information to becoming a part of the tourism and leisure industry that provides “edutainment.” In response to intense competition and challenges, museums now place a strong focus on customer experience to elevate their appeal. Targeting newly established corporate museums, this study investigates the relationship between customer leisure motivation, leisure experience, and customer loyalty intention by using a structural equation modelling method. The results show that leisure experience mediates the effect of leisure motivation on loyalty intention. In other words, customer leisure motivation can lead to customer loyalty intention through leisure experience. The results further reveal that act experience dimension provided by corporate museums had significant effects. The theoretical and practical implications of these findings are discussed.     

Reading between the lines: Multidimensional translation in tourism consumption

This paper argues that for translation to enhance the tourist experience literal accuracy is not enough and translations should be culturally sensitive to their target readers. Using the example of museum websites as a form of purposive tourism information designed to both inform and attract potential visitors, this paper analyzes websites of museums in the UK and China. We argue that no matter how accurate a translation may be, if the norms of the target tourist community have been ignored a translation may fail to achieve its purpose and may even have a detrimental effect on the tourism experience. By bringing together translation and tourism theory, we demonstrate when the cultural element of tourism is considered alongside the translation of texts, the need for linguistic accuracy is superseded by a requirement for cultural sensitivity.     

Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National Palace Museum

This paper examines the asymmetric positive–negative relationship between interpretation environment service quality, museum visitor experience, and post-visit behavioral intentions. The researchers collected 406 valid questionnaires from visitors to the main exhibit building in the National Palace Museum. Results suggest that the asymmetric effect differs depending on the attribute being examined. When visitors reported their perceptions of personal and sociocultural interpretation environment services, negative perceptions had a larger impact on museum visitor experience than positive perceptions. Moreover, results suggest that museum visitor experience functions as a mediator between perceptions of interpretation environment service quality and post-visit behavioral intentions.     

Exploring and Enhancing the Psychological Value of a Fine Arts Museum

Abstract

Museums have a vested interest in attracting and retaining loyal audiences to their galleries and special events, be they residents or tourists. However, there is very little evidence as to what visitors are seeking in their museum experiences (Harrison, 1997). This study employed a relatively new survey methodology designed to identify the underlying reasons for visitors' patronage behaviors. More specifically, the laddering technique was used to better understand what motivates people to visit a particular museum, what do they think about while visiting a museum, and how do they evaluate a museum as compared to its closest competitors. Such an understanding can assist management in satisfying visitor expectations. It can also assist an organization in defining its image to be projected in promotional campaigns.     

Positioning museums on an authenticity continuum

This research was designed to contribute to scholarly and applied understanding of how curators define authenticity and how those perspectives fit into the contemporary role of museums today. The study was drawn from a sample of curators based in the heritage museums of the state of Iowa, United States. A complex cross-section of ideologies behind the museum curtains is unveiled. This study positions the curators on an authenticity continuum and suggests a negotiation model reflecting active citizenship and social capital for the museum audience seeking a cultural tourism experience.     

Evaluating museum websites using a combination of decision-making theories

ABSTRACT

The role of museums is very important in cultural and heritage tourism, and a museum website plays an important role in attracting visitors, both physically and online. Therefore, these websites must be evaluated to ensure that their goals are met. However, the evaluation of a website is complex and is often omitted during the website’s life cycle, despite its importance. To simplify this process, this paper presents a framework for evaluating museum websites. The framework, based on an inspection method, is called the inspection evaluation method (IEM). This method uses criteria proposed by several researchers in a review of the different evaluation experiments for museum websites that have previously used an inspection method. IEM, different from all other methods reviewed, uses a combination of an analytic hierarchy process with a technique for the order of preference by similarity to an ideal solution for combining these criteria. The framework was applied to evaluate and rank the websites of five museums known worldwide. This combination uses the advantages of two multi-criteria decision-making theories and reduces their disadvantages.