Developing Mauritianness: National Identity,Cultural Heritage Values and Tourism

Mauritius is a nation of immigrants who have harmoniously come together, working to make their new homeland an economic success story. To continue this unprecedented economic growth Mauritius is consciously aware of the need for diversification in all its industries, including tourism. Known for being a quintessential beach vacation destination, Mauritius desires to expand the tourism sector to include aspects of cultural heritage tourism. To accomplish this task several questions must be answered about the meaning of Mauritianness and its relationship to tourism. Here it is argued that in order to further develop cultural heritage tourism in Mauritius, the understanding of Mauritian national identity must also be advanced.     

Baby boomers turning grey: European profiles

Globally, the senior or “grey” tourism segment is of increasing importance, reflecting a richer aging population with good health and a desire to travel. Though this niche is traditionally described as homogeneous, grey tourism comprises different subgroups. Identifying the profiles, preferences, and behaviors of these subgroups has become an important task for organizations competing to satisfy tourist demands. This study classifies the factors that most influence mature travelers' decisions. Using a database of 3458 respondents from 35 European countries, four new grey tourism market subgroups were identified. These were named “explorers”, “livewires”, “vacationers”, and “homebodies”, to reflect different preferences and behaviors. The implications for destination marketing and management are also discussed.     

解说:一种重要的遗产保护策略

遗产保护是一项复杂而系统的工程,不同历史时期面临的主要任务不同。20世纪90年代以来,中国旅游业的高速发展引发了众多问题,如何降低和消除旅游业对遗产资源的负面影响成为当今遗产保护的一项重要工作。解说,作为一种重要的遗产保护策略,有着非常重要的作用。解说能够通过影响游客的知识重组和行为意图,帮助达到旅游可持续发展和遗产资源有效保护的双赢目标。     

Heritage Buildings and Tourism: An Experiential View

There has been a lack of attention in previous heritage tourism studies to the experiential relationship between heritage buildings and tourism. The aim of this paper is to explore the experiences gained by international tourists from heritage buildings in a particular region of New Zealand: Hawke's Bay. Specifically, the paper seeks insight into the specific attributes of heritage buildings that influenced the experiences of international tourists in the region. An increased understanding of the experiential relationship between heritage buildings and tourism is essential in strengthening support for preservation, for product development and promotion. Fifty semi-structured, and 66 photograph-supported, interviews conducted with international tourists visiting Hawke's Bay elicited three key experiential themes that emerged from respondents' narratives. These are ‘visual appeal’, ‘personal reflections’ and ‘engaging experiences’. Specifically, it was found that a tourism townscape is not a passive space. Heritage buildings render the townscape an experiential space filled with emotion, mindfulness, engagement and personal meaning. The paper concludes that this finding has important implications for destination promotion and product development and stresses the need for future research into the relationship between heritage buildings and tourism.     

The Use of Information and Communications Technology by the European Meetings,Incentives, Conferences,and Exhibitions (MICE) Sectors

ABSTRACT

In their quest to operate ever more effectively, efficiently, and rapidly, those active in the meetings, incentives, conferences, and exhibitions (MICE) sectors have readily welcomed advances in information and communications technology (ICT) and used them to the fullest. This article begins with an overview of the main uses to which the meetings, exhibitions, and incentive sectors have put ICT products and services. It then examines the evidence which gives some indication of the limits to growth regarding the rate at which MICE sectors may continue to adopt these products and services. Subsequently, the potential of ICT to actually displace and replace travel for business-related purposes will be considered. Finally, this paper provides a discussion of the results of a quantitative survey undertaken by the authors, demonstrating the extent of current and future use of ICT in the European MICE sectors.     

旅游节庆节目编排质量的探索研究与实例验证

文章以游客体验、利益相关者关系和项目管理为理论支撑,归纳提出了旅游节庆活动节目编排质量的理论模型,并通过调查问卷结构方程模型分析对这一模型进行了实证检验。经修改后,该模型的正确性得到确认,其中,各变量之间的假设关系也都成立。该研究在一定程度上填补了目前对旅游节庆活动节目编排质量理论探讨的空白,并就在节庆活动的规划和组织实践中更好地做好节目编排工作提出了建议。     

The network of Spanish Jewries: in praise of connecting and sharing heritage

This article presents the case study of the Network of Spanish Jewries (‘Red de Juderías de España’ – Caminos de Sefarad) and discusses the implications of networking between heritage sites linked through thematic routes. Although the impact on the performances of the different sites can hardly be measured, the value of the Spanish Jewries is attributed especially to its potential to redress regional imbalances in tourism activity (one of the main concerns for Spanish tourism) and to be packaged as a more integral, economically viable, and enticing experience than stand-alone heritage-based products. Evidence from the case study gives rise to more general considerations on the value of heritage networks for a more sustainable tourist activity, knowledge-sharing, and coordination in management. The article also looks beyond tourism impacts to regional cohesion and economic development opportunities that could be reaped from the extension of the network across national borders.     

Motive-Based Tourist Market Segmentation: An Application to Native American Cultural Heritage Sites in Arizona,USA

This paper utilises a motive-based segmentation to understand tourists to cultural heritage sites in Arizona, USA. The data for this study were collected through mail survey from a representative sample of 671 tourists to three Native American cultural heritage sites. Using cluster analysis based upon motives for cultural history learning, three distinct segments were found: (1) ‘culture-focused,’ (2) ‘culture-attentive’ and (3) ‘culture-appreciative’ tourists. These groups differed significantly in terms of behaviour, experience and interpretation. The culture-focused segments spent longer at the sites, stayed more nights away from home, considered visiting archeological sites as their primary activity, and placed more importance on interpretation. In addition, the culture-focused groups were more satisfied with their trip, appreciated the preservation of archeological resources and reported more learning experiences. Overall, the study supports the notion that heterogeneity exists within cultural heritage tourist markets. Implications of these findings in conceptualisation, management and marketing cultural heritage tourism are discussed.     

Managing Heritage Volunteers: An Exploratory Study of Volunteer Programmes in Art Museums Worldwide

This study addresses the paucity of research on volunteer management in art museums and heritage attractions. Based on the results of surveys and interviews with volunteers and managers from international art museums, it identifies three sets of promising practices that appear to increase the performance of volunteer programmes: (1) building a community of volunteers; (2) enhancing volunteers' learning experiences; and (3) fostering the self-management of volunteers. Taken together, these practices offer evidence for the value of the ‘serious leisure’ concept in the theory and practice of volunteer management.     

Benefits of visiting a multicultural festival: The case of South Korea

This paper investigates the visitor benefits gained from attending a multicultural festival in South Korea. It aims to improve the understanding of such festivals, and explore the contribution of multicultural festivals to building multicultural societies. Four key factors were identified in terms of benefits gained: transformational, cognitive, social, and affective benefits. Differences were found between the visitor benefits of the dominant population and those of migrants. The findings may assist stakeholders to better understand how multicultural festivals contribute to social harmony and social integration, particularly in countries experiencing significant shifts in ethnic composition.     

Residents’ support for tourism: An Identity Perspective

Studies on residents’ support for tourism have primarily been conducted in the developed world. This study analyzes community support in the island economy of Mauritius by testing a model based on the social exchange theory and the identity theory. The model proposes that the resource-based occupational identity, environmental identity, and gender identity of the residents influence attitudes to tourism impacts and support (behavior). Results indicate that one’s identity has a direct bearing on support, but may not always influence attitudes. Findings confirm the relevance of the social exchange theory and the identity theory in explaining community support for tourism in island economies. The study’s practical implications and limitations are discussed.     

保护与开发:遗产地数字化管理协同功效实证研究——以"数字九寨"为例

一旦进入《世界遗产名录》,遗产地旅游迅速升温,遗产保护与旅游发展的矛盾随即凸显.如何协调保护与开发关系,促进旅游可持续发展,成为理论与实践不断探讨的主要问题."数字九寨"是我国世界遗产地,也是国家级风景名胜区中率先自主创新、通过数字化管理进行实践探索的典型个案.在数字化建设中,彰显出"协同"保护与开发的管理功效端倪.本文基于协同理论,分析了"数字九寨"的协同原理及效果,并针对存在的问题提出强化数字化协同功效的保障措施.拟从"保护-开发"视角,为我国世界遗产地、旅游景区在数字化建设和管理中增强持续发展能力提供实践参考.     

Heritage tourism: A question of age

This research analyzes the demographic characteristics and motivations of the senior and non-senior market segments in selecting a heritage site. By studying how these two groups of individuals select heritage sites, planners will be better able to comprehend what these individuals expect from their visit. A survey consisting of a historic preservationist scale, benefits sought scale, services sought scale, historic site preference scale, and demographic information was mailed to a systematic random sample of 700 travelers requesting tourism information about Virginia. The findings show that many similarities exist between the senior and non-senior market. However, the senior market is more likely to visit a historic site that is less convenient to reach, has fewer facilities, and is more authentic and less developed; while the non-seniors are motivated more by opportunity to escape work overloads.     

Interrogating the equity principle: the rhetoric and reality of management planning for sustainable archaeological heritage tourism

International archaeological heritage management in developing countries frequently entails planning for the development of sustainable tourism. A central tenet of sustainable tourism development is the equitable distribution of tourism benefits, a goal reflected in stakeholder consultations and management plan provisions for capacity-building among community members. The lack of longitudinal data demonstrating the meaningful participation of target populations in tourism development dividends, however, calls into question the efficacy of such measures. A review of tourism development outcomes at Machu Picchu, Angkor, Lijiang, Copan, Borobudur and Cape Coast Castle supports the contention that sustainable management planning has not produced equity. The problem lies not in specific planning provisions but in the lack of correspondence between developed country assumptions and developing country reality, which is characterized by structural and systemic power imbalances. The cases inform the creation of a generalizable model of tourism development inequality, the implications of which present philosophical, professional, methodological and conceptual challenges that must be overcome if the heritage management discipline is to deliver on the promise of sustainability.     

An Expanded Model of the Experience/Performance Relationship in Travel Service Selling

Relevant work experience is an important factor in determining the sales performance of travel agents. Unfortunately, some individuals learn more from experience than others. Adapting consumer information processing theory to a personal selling perspective, this study suggests that a major cause of variance in the experience/performance relationship can be explained by the degree to which an agent is motivated to acquire expertise in the form of relevant knowledge and skills. The results show that motivated agents are more likely to acquire greater functional expertise, while relatively unmotivated agents are more likely to acquire greater symbolic expertise. Only functional expertise was shown to be a significant predictor of performance. Managerial implications and directions for future research are presented.     

Visitor spending and economic impacts of heritage tourism: a case study of the Silos and Smokestacks National Heritage Area

Heritage is regarded as one of the most significant and fastest growing components of tourism. The development of heritage tourism as a generator of income besides the enhancement of community pride and identity has emerged as an objective of both heritage sites and tourism planning. The discretionary nature of expenditures in heritage tourist places makes it crucial to understand visitor spending pattern. This is key in demonstrating the economic contribution to the community for the tourism planners. This presentation is based on an intercept survey of travelers to the Silos and Smokestacks National Heritage Area (SSNHA), comprising 37 counties in Northeast Iowa. Visitor spending pattern is discussed among four categories of heritage sites in the SSNHA: farms, museums, parks and gardens, and businesses. IMPLAN Input–Output Model is utilized to generate the direct, indirect and induced economic impact in the area.     

Interpreting suboptimal business outcomes in light of the Coase Theorem: Lessons from Sidmouth International Festival

The management team of the world-famous Sidmouth Festival resigned in 2004, after failing to secure bad-weather underwriting worth £200,000, and amidst widespread fears that the Festival was doomed. While claims of a local economic impact of £5 million are seriously flawed, it is highly likely that the local economy did benefit by at least several times the amount of the required insurance. Failure to capture these net positive benefits is linked to ill-defined property rights, rising transaction costs, incomplete information from unreliable sources, and actual or feared free riding. These conditions prevented the type of efficient bargaining solution in the face of externalities envisioned by the Coase Theorem. Practically all of the problems preventing the ideal Coasean solution could have been addressed by granting key stakeholders' individual ownership rights. Hence, while the Coase solution was not applicable, the Theorem's predictions (or its corollary's predictions) were confirmed.     

Inheriting slavery: making sense of a difficult heritage

In 1807, the British parliament decreed the abolition of the slave trade; since then, the places connected with the slave trade have physically ‘inherited’ its material traces and have become emotionally charged with historical memory. This article looks at the material inheritance of slavery and the challenges of its interpretation in historical sites, through the use of sound. Specifically, the article focuses on the Clifton National Heritage Park, an old slave plantation in Nassau (New Providence Island, Bahamas), and its interpretation via soundscapes. We will argue that the inheritance of slavery, as cultural trauma and collective memory, is ‘a form of remembrance’ that impact on identity formation: this can be interpreted, re-appropriated and attributed new meanings, for the benefits of both local and non-local communities.     

The sustainable integration of cultural heritage and tourism: a meta-study

This paper presents a cross-disciplinary thematic investigation into the relationship between cultural heritage and tourism. It systematizes evidence on concepts, policies and strategies and provides an interpretive synthesis illuminating the factors deemed critical by researchers for the sustainable integration of heritage and tourism. It seeks to find consilience to lead to a “new age of synthesis”. After an extensive literature review, 483 studies were selected and reviewed, assisted by a qualitative data analysis software (NVivo). The research followed the meta-synthesis approach, particularly meta-ethnography, of identifying findings, grouping findings into categories and grouping categories into synthesized findings, to produce a representative set of 15 synthesis factors. These include local involvement, education and training, authenticity and interpretation, sustainability-centered tourism management, integrated planning, incorporation into a wider sustainable development framework, controlled growth, governance and stakeholder participation, market and product diversification, suitable funding provision, international governance and support systems, a heritage capital approach, effective site management, destination management and a sound theoretical/methodological base. These 15 factors are suggested as the fundamental components of a more efficient theoretical frame and evidence-based policy in the fields of cultural heritage and tourism, aimed at achieving sustainability.     

Inauthentic archaeologies: public uses and abuses of the past

After returning home from fieldwork on the Guarani reservation in Misiones, Argentina, the author was approached by one of his colleagues and asked about the difference between ethnography and ethnic tourism. The immediate response was, what do you mean by ‘ethnic tourism’? After a moment of silence, he responded that, to him, ethnic tourism meant people traveling to interact with indigenous people and experience their lifestyles and customs. This thought process brought about the interest in writing this reflective research note. This short opinion piece teases out the importance of aboriginal peoples and their culture as heritage attractions and proposes the role of anthropology in creating conditions of neo-colonialism in the tourism context.