Examining tourism SME owners’ place attachment,support for community and business performance: the role of the enlightened self-interest model

This research examines how support for the local community by small tourism businesses influences their enterprise performance, and the extent to which the owners’ place attachment influences the level of support that they provide to the community. Confirmatory factor analysis and structural equation modelling were used to analyse the responses from the owners of 298 small and medium tourism enterprises (SMTEs) operating in regional South Australia. Results of the analysis provide support for the validity of a structural model. The place attachment of tourism business owners has a significant positive effect on their support for the community which in turn has a significant positive effect on enterprise performance. The robustness of the structural model was tested through a series of invariance (equality) tests. Results demonstrate that the causal relationships among place attachment, support for community and enterprise performance hold true (are invariant) irrespective of the gender of the business owner, the size of the business, and/or the length of time the business has been operating. These findings have implications for research scholars in developing more robust tests of model relationships between and across groups, and for tourism policymakers aiming to support the sustainable development of regional tourism destinations.     

Social marketing,sustainable tourism,and small/medium size tourism enterprises: challenges and opportunities for changing guest behaviour

ABSTRACT

This paper investigates the impact on the guest experience of initiatives promoting water efficient behaviour in small/medium-sized enterprises (SMTEs) offering tourism accommodation. Interviews with 16 SMTE managers revealed businesses were unable to incorporate many initiatives previously examined in the literature, due to the small size of their businesses. In the interviews, however, they contributed three new ideas not previously examined in existing sustainable tourism dialogues. A subsequent questionnaire (n = 408) was administered to potential guests to better understand their water use behaviour, explore how initiatives might impact their accommodation experience, and to assess guest reactions to social marketing messages. Eight initiatives and five messages were tested. Cluster analysis revealed three distinct water user segments with one cluster showing the greatest promise for targeting to increase return on investment. Guests reported the highest positive impact on their experience from initiatives SMTEs stated were not operationally viable. This may indicate that larger firms have a competitive advantage over SMTEs if applying social marketing to change guest behaviour. However, the study found that two of the new initiatives, suggested by SMTE managers as more appropriate to their businesses, would be viable in engaging guests and at acceptably low costs.     

Environmental-Economic Measures of Tourism Yield

A focus on ‘tourism yield’ is an important aspect of business strategies to maintain and enhance destination competitiveness. Ideally the notion of ‘tourism yield’ should include tourism's environmental and social value to a destination in addition to economic value. This paper attempts to develop measures of economic and environmental yield. It first describes how measures of economic yield may be estimated and presents results for Australian inbound tourism. Environmental yield estimates are then developed for the same visitor markets. A hybrid approach is employed, combining input-output analysis with an onsite audit for tourist accommodation. The relevant environmental impacts include those on energy use, water use, greenhouse gas emissions and ecological footprint. The findings reveal that, for some inbound markets, simultaneous achievement of relatively high economic and environmental goals is not possible, and that economic-environmental tradeoffs may be necessary. The results have implications for all destinations which use notions of ‘tourism yield’ to inform their marketing strategies.     

A hotel sustainability business model: evidence from Slovenia

This research explores and develops a hotel sustainability business model (HSBM) to study the sustainability orientation of the Slovenian hotel industry. Based on a comparative analysis of the existing sustainability and triple bottom line models, the usual content of a three-line HSBM (economic, environmental and sociocultural) was extended to include customer satisfaction, environmental education and power to implement changes. Financial, marketing and tourism sustainability experts investigated best practices in sustainability measurements and gathered appropriate sustainability indicators; expert opinion and the Delphi method refined and reduced an initial 79 indicators to 36 operational indicators, able to fulfil the HSBM's sub-categories within the extended triple bottom line. The HSBM's concept was used to study the sustainability of Slovenian hotel firms to reveal how important these indicators are for hotel managers and do they monitor them. Results indicated strong importance and measurement of economic and marketing indicators, such as profitability and customer satisfaction. Following the socialist tradition, companies recognise the importance of human resources, but the importance of environmental education and awareness building, biodiversity, and the establishment of partnerships with stakeholders to implement sustainable tourism development are neglected. Economic performance was, for example, monitored by 66% of respondents, environmental performance by 28% and social performance by 42%.     

Business attitudes to sustainable tourism: Self‐regulation in the UK outgoing tourism industry

Much debate about sustainable tourism has focused on how to change business practices which lead to environmental and social damage in tourist destinations. There is much disagreement between campaigners, who wish to make industry more responsible for sustainable tourism, and companies, which fear regulations may damage business performance. Many companies have adopted their own practices of sustainable tourism. Yet these are sometimes criticised by campaigners for being superficial. This paper describes research undertaken to list current practices of self‐regulation adopted by the UK outgoing tourism industry, and to identify how far these satisfy principles of sustainable tourism identified by campaigners. The research also identified perceived obstacles to the adoption of sustainable practices, and how practices could operate in the commercial favour of companies. Results indicated that many companies saw sustainable tourism practices to be of commercial benefit; in particular, they could add value to holiday products, thus allowing companies to compete with each other on more than price alone. However, most sectors of the industry said that host governments, rather than they, were ultimately responsible for sustainable tourism. The survey therefore concluded that the industry was in favour of long‐term regulation, but this was not being achieved by current self‐regulation. A better understanding of the commercial opportunities of sustainable tourism may enable companies to take a more proactive role in seeking change.     

The role of local government and the private sector in China's tourism industry

For many less-developed regions in China, cultural and natural attractions are often used by local governments as regional economic drivers. However, the expectation is that income generated from the direct use of culture and nature will only provide the initial round of working capital to facilitate development of other industrial sectors. One strategy in recent years is to separate government from business operations in these attractions to improve the economic performance of businesses and better conserve cultural and natural resources. This paper examines the impact of these policies on resource-dependent tourism companies (RDTCs) for the period 2003–2012. Data on economic performance are derived from listed companies. It is shown that RDTCs have better performance than other tourism sectors because of their monopoly status on high-quality natural and cultural resources. Yet local governments still have a role in tourism operation. Their involvement tends to lead to the reduction of the economic effects of RDTCs and results in discernible overcrowding at sites, thus resulting in negative ecological consequences. The implications for policy and companies are discussed.     

Sustainable urban tourism success factors and the economic performance of small tourism enterprises

The aim of this study is to introduce the relationship between sustainable urban tourism success factors and the economic performance of small tourism enterprises (STEs). The related data was obtained from 330 STEs business owners/managers in Eskisehir (Turkey). To determine the dimensions Exploratory Factor Analysis was performed and Confirmatory Factor Analysis was used for verifying these dimensions. Structural Equation Modelling was applied in order to introduce the relation which is foreseen. As a result of the analysis, seven dimensions of urban tourism success factors and two dimensions of the economic performance of STEs have been determined and a significant relation was found between them. These findings provide an insight to literature and new directions and suggestions for local governments, regional marketing organizations and business managers on how tourism development and sustainability can be achieved in urban areas.     

Tourism, economic welfare and efficient pricing

A theoretical framework based on economics is provided for assessing tourism's costs and benefits. Suppose that resources utilized by tourists are owned by residents and, as marketed goods or services, are priced efficiently. Then increased tourism promotes net average (i.e., Pareto) economic gains for residents even in the face of such things as increased environmental costs and increased charges. Therefore, under these circumstances, there is no case for entry taxes or qualitative restrictions on tourism to deal with environmental issues. However, such taxes can be justified on rent-seeking grounds that are discussed in this paper.     

影响京郊旅游业持续发展的主要产业环境问题研究

北京郊区是当前扣未来北京旅游业发展所依托的最重要地区。随着郊区旅游业与经济社会的快速发展，一系列正在危害郊区旅游业持续发展的环境问题凸现了出来。概括起来，主要有三方面。一是长期对郊区旅游业发展将形成制约的关键资源供给短缺厦由此引发的资源矛盾问题，二是已经扣正在对郊区旅游业发展构成危害的郊区非旅游产业不同环境效应所导致的各种资源厦环境问题，三是不客忽视的郊区旅游业自身所存在的许多不可持续性环境问题。     

Family Vs. Non-Family Business Owners’ Commitment to Their Town: A Multigroup Invariance Analysis

This study examines differences between family-owned and non-family-owned small and medium tourism enterprises (SMTEs) operating in regional tourism destinations. The research focuses on SMTE owners' commitment to stay in the town in which they are embedded. Based on samples of family (N?=?157) and non-family (N?=?141) businesses in regional South Australia, was used to test the construct validity of SMTE owners' “commitment to stay”. Multigroup invariance was used to test the factorial equivalence of scores from the commitment model across family and non-family businesses. Results support the validity of the “commitment to stay” CFA model. Multigroup invariance analysis suggests family business owners have a greater commitment to staying in their town. These results contribute to our understanding of the unique objectives and behaviours of family businesses in tourism as well as present important implications to destination managers aiming to support sustainable entrepreneurial development.     

Tourism carbon footprint inventories: A review of the environmentally extended input-output approach

Environmentally extended input-output models have emerged as a new macro level approach to compile tourism carbon footprint inventories. Set against the traditional bottom-up method, this paper explains how environmentally extended input-output models can assist to address multiple aspects of tourism carbon management, and to review current applications for the system boundary issue, identifying variations due to carbon footprint definition, data, and the economic model itself. Recommendations are made on improving consistency of application through the tourism satellite account framework and the treatment of embedded emissions of imports. Last, we propose an agenda to integrate its procedure into national systems linking the sectoral carbon emissions of tourism with international climate commitments and progressing implementation of the Sustainable Development Goals.     

旅游区经济影响域界定研究——以八达岭长城旅游区为例

文章提出了旅游区经济影响域的概念和关键指标、界定模型,并选取八达岭旅游区作为典型案例区,旅游区周围的6个村落为样本点,进行现场问卷调查和深入访谈,从而获取了旅游经济指标的实测值以及样本空间坐标。然后运用旅游区经济影响指数模型和旅游区经济影响域域值模型对样本数据进行总体趋势和范围的分析。结果发现,基于户均旅游直接就业和收入标准化值的八达岭旅游区旅游经济影响域域值为2.84千米,该值代表了八达岭旅游区经济辐射范围核心部分。在此基础上,刻画出旅游经济影响域的空间结构,并探讨了空间分异的原因。     

Serviced Accommodation,Environmental Performance and Benchmarks

Abstract

The establishment of benchmarks as a tool to aid the evaluation and review of the performance of hospitality and tourism enterprises in a number of areas, e.g., financial appraisal, grading schemes, is comparatively long established. More recently, benchmarks have been developed for the accreditation of business in such areas as TQM and IiP. One area that has been comparatively ignored is that of environmental performance of the enterprises. This is particularly notable, given the rise of attention and debate over sustainable development and the need for a balance between economic growth and the quality of the environment which has generated much debate. The quintessential importance of this latter aspect-the quality of the environment-to the development of tourism has long been recognised, and since the mid-1980s has generated substantial attention to the impact of tourism on the physical environment. In combination, this attention has led to the development of 'sustainability indicators for tourist destinations.' However, there has been a substantial lack of attention to the environmental performance of the enterprises involved and their impacts on the environment-taken in its widest senses. This weakness, and the absence of suitable benchmarks, emerged in the initial stages of a major project designed to evaluate the environmental performance of the tourism sector in the Lake District of England; an area listed in the top 50 of the most attractive tourist destinations in the world in 2000. Thus, the first stage of the project required the development of a set of suitable indicators designed to assess the environmental performance of the enterprises involved. This article discusses the development and derivation of these indicators, with specific focus on serviced accommodation, and subsequently the establishment of a range of benchmarks which may not only be applied in evaluating progress in future assessment of the environmental performance of this sector in the Lake District but also may be applied in other destinations throughout the world.     

Implementing STD on a Small Island: Development and Use of Sustainable Tourism Development Indicators in Samoa

Small island states present a significant challenge in terms of sustainable tourism development. On a small island there are limited resources, economic and social activities tend to be concentrated on the coastal zone, and the interconnectivity between economic, environmental, social, cultural and political spheres is strong and pervasive. Consequently the sustainable development of tourism is more a practical necessity than an optional extra. This paper investigates the question of how to monitor sustainable tourism development (STD) in Samoa, an independent small island state in the South Pacific. It describes some of the methodological considerations and processes involved in the development of STD indicators and particularly highlights the importance of formulating clear objectives before trying to identify indicators, the value of establishing a multi-disciplinary advisory panel, and the necessity of designing an effective and flexible implementation framework for converting indicator results into management action.     

Responsible tourism management: The missing link between business owners' attitudes and behaviour in the Cape Town tourism industry

The global threat of climate change, diminishing natural resources and significant socio-economic inequalities is forcing companies and individuals to evaluate the impact they are having on the natural, social and economic environments. This trend has led to an increased availability and demand for socially, environmentally and economically responsible products. The tourism industry relies heavily on the sustained beauty and hospitality of the places and communities it operates in and has come under pressure to manage its negative and positive impacts. Change in the industry has, however, been limited. This paper investigates the current attitudes and perceptions of tourism business owners in Cape Town towards responsible tourism management (RTM) practices. Cape Town as an internationally acclaimed top tourism destination needs to urgently address its low levels of responsible tourism evidence. Survey data of 244 tourism businesses were used to statistically test what factors are causing the low levels of RTM practices in the Cape Town tourism industry. Findings suggest that despite general positive attitudes towards RTM, businesses are not investing time and money into changing management practices. This is a common emerging market phenomenon where resource constraints negatively impact the relationship between what businesses would like to do and what actually gets done. Factors such as the perceived cost of RTM, a highly competitive environment and a perceived lack of government support are further negatively influencing this relationship. Recommendations are made as to how the costs of implementing RTM can be reduced and what channels should be implemented to facilitate change.     

Developing environmental performance measures for tourism using a Tourism Satellite Accounts approach: a pilot study of the accommodation industry in Egypt

Considering the recognized pressures of tourism on the natural environment, it is important to quantify and understand those pressures. This paper adopts an approach based on the Tourism Satellite Accounts conceptual framework to measure selected environmental pressures of tourism. Egypt is selected for the case study and the accommodation industry group is used as a pilot test (reference year 2009) for the feasibility of the proposed methodology. Results show that each US$ 1 million of direct value added supported by tourists expenditure in the accommodation industry group requires 18.6 thousand m³ of water, 51.1 tons of fuel, and 426 megawatt hours (Mwh) of electricity. Similarly, each US$ 1 million of the direct value added generated by tourists expenditure for accommodation creates directly about 464.3 tons of CO₂ emissions. It is estimated that serving inbound tourism is a higher user of energy resources than serving domestic tourism, which is higher in terms of water use. These environmental performance measures enable the Egyptian Government to examine the potential environmental pressures and financial costs of attracting new tourists.     

Geographic factors affecting tourism in Zambia

This paper discusses several geographical factors critical to tourism planning and development in Zambia. The paper focuses on the size, seasonality of climate, and population distribution of the country as well as the location of tourism resources and distances between tourist attractions. Individually and collectively, these factors have a major influence on the levels of occupancy in hotels and game lodges, and air and land transportation. The infrastructural development and its utilization for tourism are evaluated, and a number of constraints to tourism development are also examined. A discussion of appropriate tourism policies highlights the delicate relationship between economic and environmental factors. This study concludes that Tourism Master Plans should be more cognizant of geographic as well as economic factors when developing destinations such as Zambia.     

Designing a tourism business model on block chain platform

Today, blockchain is given attention in tourism, and research has begun about it. This study aimed to present a business model on blockchain platform. Blockchain is a shared distributed ledger that can lead to secure transactions in the tourism industry through a secure network. This research adopted a qualitative approach and relied upon the thematic analysis method. Data analysis showed that blockchain platform changes business models in tourism. That is to say the customer sector includes peer-to-peer exchanges and smart contracts, product and service sections include primary and secondary values, infrastructure management includes infrastructure as well as physical and human resources, the financial sector for revenues includes mining and earning national and international revenues and for costs includes the costs of setting up the platform on a blockchain platform, supporting and bringing about specialized development of the platform, and purchasing of a minor.     

Perceptions of tourism promotion and business challenges: A survey-based comparison of tourism businesses and promotion organizations

Tourism is an important economic development driver in the U.S. especially in rural areas. Most US regions have tourism-related economic development organizations to assist the local industry. Despite such assistance, however, many tourism-based businesses struggle. One possible reason is a disconnect between business needs and the activities of related organizations. This study uses survey data from tourism-based businesses and tourism promotion and economic development organizations in rural western Pennsylvania and West Virginia to compare how the various actors perceive the most pressing tourism promotion efforts and business challenges. In general, tourism businesses and support organizations agree on the promotional needs of tourism-based businesses and hold similar perceptions about industry problems. However, tourism promotion agencies underestimate the role of the internet in promotions and perceive workforce issues differently than do businesses. Better alignment of priorities within tourism partnerships should enhance promotional and educational efforts as well as the integration of tourism into overall economic development efforts.     

Successful action in the public sphere: the case of a sustainable tourism-led community protest against coal seam gas mining in Australia

As demand for resources grows, there is increased pressure on the places and communities in which sustainable tourism is situated. This research examined the experience of an academic and a sustainable tourism business operator who were engaged in a community protest against coal seam gas mining in Queensland, Australia. Our research used a co-constructed narrative method and a post-ecological democratic framework to understand the significance of the public-sphere action of the tourism business. Our findings reveal that sustainable tourism organisations can link with the local community to be effective in public-sphere protest because of their social relationships within communities. The tourism business engagement in the public sphere was characterised by an increase in the locus of control of the business in responding to environmental threats, reconceptualising “the environment” as a valued local place worth fighting for, and tactics that ensured the campaign was not subsumed and devalued within government administrative processes. We found that if the value basis for public-sphere action aligns with the business model, tourism businesses can engage in public-sphere action with no financial loss. Protest actions by sustainable tourism business operators can be part of a deeper sustainability movement through protest actions in the public sphere.