Web users’ behavioural patterns of tourism information search: From online to offline

This paper presents a conceptual framework of Web users’ engagement in tourism information search for a comprehensive understanding of their integrated online and offline search behaviour. The information search experiences are characterised as a process constituting some common elements: prior knowledge and searching experiences, online searching strategies, processing and recording information, barriers to online searching, reasons for ending an online search, summarising information, exchanging information and searching for more information through other sources. Such behaviour goes beyond the scope of information searching and captures the other activities, including information processing, utilising and disseminating. The grounded theory research method is employed as an inductive investigative process in which the authors construct the framework by systematically collecting and analysing data. The aim of this research method is to build a theory. The data sets consist of both semi-structured in-depth interviews with subjects and their field observations based on online searching. A theoretical model incorporating 10 propositions is proposed for future testing.     

The concept of smart tourism in the context of tourism information services

Smart tourism has become increasingly popular in mainland China. Different types of events and activities have been classified as smart tourism, leading to the misuse of the term. What, then, is smart tourism? How to define it? Although researchers have defined the term, there has not been any consensus on a widely accepted interpretation. The definition provided by this study emphasizes smart tourism as an individual tourist support system within the context of information services and an all-encompassing technology. This paper compares the characteristics of both traditional tourist information services and those incorporated in smart tourism. Based on the concepts, recommendations are provided and future research/industrial directions are discussed. For the Chinese tourism market, smart tourism represents a new direction implying a significant influence on tourist destinations, enterprises, and also tourists themselves.     

Tropospheric ozone,air pollution and tourism: a case study of Mallorca

This study explores tourists’ contribution to air pollution through an analysis of tropospheric ozone levels. Although the ozone layer in the upper atmosphere is beneficial, preventing damaging ultraviolet light from reaching the Earth's surface, ozone in the lower atmosphere, known as tropospheric ozone, can damage plant species, both natural materials and manufactured goods, and can damage lung tissues in humans. Additionally, ozone in the upper troposphere exerts a considerable impact on global warming. Using the case study of Mallorca (Spain) – an isolated, intensive tourist destination in the Mediterranean – a daily indicator of tourist numbers is used in order to capture direct and induced pressure on the environment. Models based on daily data are estimated using meteorological, daily tourist numbers and other significant variables, showing how rising tourism activity in Mallorca is associated with rising daily concentrations of tropospheric ozone, created by transport, air conditioning and other activities. The estimated models make different simulations possible, showing the consequences of increasing tourism numbers during different seasons. The concluding section shows the potential to develop the models used here for other destinations.     

Decisive factors in medical tourism destination choice: A case study of Isfahan,Iran and fertility treatments

The birth of the first in vitro fertilized baby, followed by further advances in the field of assisted reproductive technology (ART) has made this technology one of the most attractive tourism innovations among the different categories of medical tourism. In addition, factors such as legal, moral, religious and ethical issues play important roles in choosing reproductive tourism destinations. The aim of this study was to examine the factors influencing destination choice in infertile couples who referred to the Isfahan Fertility and Infertility Center in Isfahan, Iran. Field evaluation was carried out based on a documentary survey and questionnaire completed by interviewers. Among a target group of 80 infertile couples, 67 were interviewed. The majority of participants in this study were Muslim couples who traveled for reproductive tourism to Iran. It can be concluded that religious affinity may have paramount importance in reproductive medical tourism for Muslim infertile couples.     

Climate in the region of origin and destination choice in outbound tourism demand

This paper describes the relationship between regional climate in the home area and the choice of taking holidays in the region of origin or abroad. This decision is simultaneously estimated with a bivariate probit model. The study combines the socioeconomic characteristics of European households with information on the region of residence, such as climate, which is defined according to a new annualized climate index. The estimated probabilities are analysed using GIS and nonparametric techniques. The results of modelling support the hypothesis that the climate in the region of residence is a strong determinant of holiday destination choice. They show that residents in regions with better climate indices have a higher probability of travelling domestically and a lower probability of travelling abroad.     

Scenario planning for tourism management: a participatory and system dynamics model applied to the Galapagos Islands of Ecuador

This paper presents a decision-support system based on a system dynamics model designed to examine tourism management in the Galapagos Islands. A participatory approach was used to integrate the views of multiple stakeholders in the Galapagos Islands and to build an understandable, graphical representation of the impacts of tourism and residential population growth. Each subsystem is examined through hypotheses involving three scenarios of tourism growth that are associated with different residential population expansions. A number of integrative and linked social-ecological effects in our model have been shown to severely shock the natural environment of the Galapagos and saturate the capacity of several socio-economic subsystems. Major concerns of the expanding human dimension in the Galapagos are represented by (1) the growing number of introduced species that threaten the Islands’ unique natural environment, and (2) the rapid saturation of the Galapagos National Park's tourism reception capacity. The model relies upon real data to specify rules, relationships, and rates of exchange that are derived through statistical functions and/or functions specified in theory or practice. The presented decision-support system is a quantitative scenario-planning tool that can be used by policy-makers to achieve an enhanced understanding of the Galapagos Islands as a coupled human–natural system.     

From online via offline to online: how online visibility of tourism information shapes and is shaped by offline visits

This study links online tourism information with offline visits using an empirical data set. While previous studies revealed the role of online information in tourist information searches, few examined how online visibility of tourism information relates to offline visit. This study took a webometric approach to collect search engine result data, match it with the number of offline visits, and link them with post-visit photo-sharing activity. This study, unlike previous studies, used micro-level tourist sites within one city in South Korea. Various methods of analysis confirmed that online tourism information relates to offline visits, which in turn relate to post-tour photo-sharing behavior.     

滨海旅游目的地游客感知价值的影响因素研究——以广西北海银滩国家级旅游度假区为例

把握影响游客感知价值的关键因素,有助于促进旅游目的地竞争力的提升。以广西北海银滩国家级旅游度假区为研究区域,采用携程旅行网北海银滩游客网络评论资料作为研究样本,运用扎根理论方法构建包括5个主范畴和18个对应范畴的滨海游客感知价值影响因素模型,并运用复杂系统的决策实验和评估实验法（Decision making Trial and Evaluation Laboratory,DEMATEL）模型构建滨海游客感知价值影响因素的关系矩阵,识别影响滨海游客感知价值的关键因素。研究发现：资源和环境、管理和保护、设施和服务、情感和成本价值构成了滨海旅游目的地游客感知价值的重要维度,天气条件、海滩规模、海滩管理和保护、游客愉悦感、游客娱乐体验项目、旅游基础设施及服务是影响滨海旅游目的地游客感知价值的关键因素。据此提出促进我国滨海旅游目的地游客感知价值提升的相关建议。     

Determining the impact of information on rural livelihoods and sustainable tourism development near protected areas in Kwa-Zulu Natal,South Africa

It is well known that tourism can bring problems for poor rural people in less developed countries. This paper describes a pilot study of five rural communities in the vicinity of or within a South African protected area, the iSimangaliso Wetland Park. Within the context of sustainable tourism development and the sustainable livelihoods approach, it explores whether access to information and to education and training has had impacts on the survival of these communities. The information provision role of governing authorities is also investigated regarding the preservation of the site and also for ownership and land claims. The results indicate that lack of access to relevant information can be a prime reason why rural communities cannot break out of the poverty cycle, and they suggest it is imperative to train and educate survivalist communities so that they can mobilise themselves economically, including through local tourism development. The demonstrated significance of lack of information provision, training and education represents a new contribution to the field. The study concludes that, where it is a matter of survival for rural communities, a sustainable livelihoods approach may be more appropriate and attainable than a sustainable tourism development approach.     

The contribution of social tourism to sustainable tourism: a case study of seasonally adjusted programmes in Spain

Recent policy from the European Union has attempted to justify social tourism initiatives on the basis that they lead to a more sustainable tourism industry. However, the majority of latest research in the field has been focused on the benefits for participants, with the addition of some evidence on the economic impacts of such programmes on destinations, which have pointed towards sustainability outcomes including: a longer tourism season, more even spread of demand, and longer periods of employment for tourism workers. Yet there is a lack of direct evidence linking such programme to these outcomes. This paper aimed to explore this important disconnect between policy assumptions and evidence-based outcomes through an analysis of the deseasonalising effects of the Spanish social tourism programme for older people. The research found that this programme does have an effect on the seasonal nature of employment and economic activity in most regions studied, but that the huge volume of demand from international tourists in the high seasons masks the quantitative effects in the regions with the highest seasonal concentration of international tourists. Recommendations for policy and practice in sustainable tourism are made that are transferable to many countries and regions that adopt social tourism programmes.     

Challenges and potential improvements in the policy and regulatory framework for sustainable tourism planning in China: the case of Shanxi Province

A sound policy and regulatory framework is essential in planning for sustainable tourism development. The paper examines opportunities and challenges for China's planning for sustainable tourism development from both policy and regulatory perspectives. Despite the enthusiasm for sustainable tourism, China's existing relevant policy and regulatory frameworks are generally fraught with contradictory objectives, and they are also often incoherent, have ambiguous legal provisions, and many organizations have duplicate responsibilities, unclear definitions of responsibilities, interlocking activities, and weak coordination due to the complicated institutional structure. Based on Shanxi Province, the paper explores the policy and regulatory issues affecting tourism and its sustainability, and it also assesses the possible options to foster an improved policy and regulatory framework for China's sustainable tourism development. A much stronger political will from all levels of government will be required to overcome a prevalent mindset for short-term economic growth and deep-rooted practices in pursuit of departmental benefits. It is also necessary for China and Shanxi under the new national tourism law to articulate and coordinate its laws and regulations with much improved supportive bylaws. Finally, more rational and effective institutional arrangements are needed, with clearly defined functions and responsibilities for government at varied levels.     

The role of information sources and image on the intention to visit a medical tourism destination: a cross-cultural analysis

This paper intends to analyze: 1) how information sources, eWOM, and image influence the intention to visit a medical tourism destination;2) the moderating role of culture and 3) cross-cultural differences based on Hofstede’s individualism and uncertainty avoidance. A total of 534 responses were collected using a panel of internet users from six different countries and data were analyzed using structural equation modeling and a series of t-tests. The results show that information sources influence cognitive impressions and in conjunction with overall image and medical cognitive image influence the intention to visit a medical tourism destination. Furthermore, individualism and uncertainty avoidance have a moderating effect among these variables and cross-cultural differences exist in the degree of importance given to information sources, eWOM, image perceptions, and intention.     

Community agency and sustainable tourism development: the case of La Fortuna,Costa Rica

Previous sustainable tourism research has called for the promotion of community-based tourism as a means of achieving sustainable development goals. Such community-based development has been noted as essential for sustainable practices because of its capacity to benefit local populations while reducing tourism's negative consequences. Nonetheless, some researchers have warned that community-based tourism, by itself, does not necessarily lead to sustainable practices. This study examines local social interactional elements necessary for the achievement of sustainable tourism practices. Such practices are attainable when certain attitudinal, organizational and/or behavioral conditions are present within a community. Using a case study methodology, this article examines the interactional elements by which residents of La Fortuna, Costa Rica, engaged in sustainable tourism practices. The study was based on the theoretical notion of the community field. It used key informant interviews and participant observation. The study shows how economic, social and environmentally sustainable practices were made possible through community agency, the construction of local relationships that increase the adaptive capacity of people within a common locality. Key factors found to enable community agency are strong intra- and extra-community interactions, open communication, participation, distributive justice and tolerance.     

Mass tourism and water efficiency in the hotel industry: A case study

Mass tourism, which has traditionally been associated with an unsustainable use of natural resources and intensive land use, is frequently identified as a major environmental stressor in coastal regions. Nonetheless, mass tourism resorts typically have a compact and vertical urban configuration and have been shown to make more efficient use of water resources than other low-density tourist destinations. This article investigates how the main variables identified by the literature as determinants of water consumption by hotels influences water efficiency in hotels in Lloret de Mar, a well-known mass tourism destination on the Costa Brava in Spain. The results of a generalized linear mixed model show that large, high-rise hotels that attract thousands of tourists annually also benefit from economies of scale in terms of water efficiency.     

Sustainable tourism planning and climate change adaptation in the Alps: a case study of winter tourism in mountain communities in the Dolomites

A vast body of literature suggests that the European Alpine Region is extremely sensitive to climate change. Winter tourism is closely related to climate variations, especially in mountain regions where resorts are heavily dependent on snow. This paper explores how to effectively integrate a climate change adaptation perspective with local discourses about sustainability and tourism, an increasing priority for policy-makers in the region and elsewhere. It reports on the development and application of a participatory decision support process for the analysis of adaptation strategies for local development of an Alpine tourism destination, Auronzo di Cadore (Dolomites, Italy). This experience significantly contributed to the idea that an efficient combination of modelling capabilities, decision support tools, and participatory processes can substantially improve decision-making for sustainability. The authors show that, in this case study, such a combination of methods and tools allowed for managing the involvement of local actors, stimulating local debates on climate change adaptation and possible consequences on winter tourism, encouraging creativity and smoothing potential conflicts, and easing the integration of the qualitative knowledge and the preferences of the involved actors with quantitative information. This contributed to an integrated sustainability assessment of alternative strategies for sustainable tourism planning.     

Testing a model of effective interpretation to boost the heritage tourism experience: a case study in Macao

While the impact of tour guides’ interpretation on tourism experience is well acknowledged, little research has been conducted on the production of effective interpretation by tour guides. In this study, effective interpretation is defined as producing a positive outcome on tourists’ knowledge and understanding of the visited heritage site, feelings and emotion, satisfaction and likelihood of visiting other relevant nearby heritage sites. Based on a literature review, a conceptual model of effective interpretation consisting of four propositions was formulated and examined by empirical on-site research in the World Cultural Heritage Site in Macau. The empirical findings support the four propositions and the applicability of the model for effective interpretation in Macao. The research was conducted in two phases: on-site guide evaluation and a linked tourist survey. The target market was mainland Chinese visitors. The results revealed the influence of four factors on effective interpretation, namely, heritage and tourist information knowledge, service attitude, communication competence and emotional intelligence. Special attention is given to the use of humor, provocation and emotional sensitivity. Future research should further investigate tourists’ emotion management and the applicability of this model to other tour guides’ heritage interpretation, at different types of site and in different regions.     

The Delphi technique in the measurement of tourism market potential: The case of Nova Scotia

In order to plan for the development of tourism in Nova Scotia it has been necessary to gather information and opinions on the industry on a more detailed scale than has hitherto been done. Here the Delphi technique is used to gather data on tourism research, on future impacts of tourism and to strengthen a regional data base, all of which are intended to act as an effective policy-making tool in solving management and planning problems in the tourism and hospitality industry. The impact of new technology (in particular the CHECK-INN system) and training needs are discussed in detail.     

Internationalising higher tourism education: the case of curriculum design in the Central Baltic Area

ABSTRACT

The aim of this article is to increase understanding of the process of curriculum design when incorporating an international dimension into a curriculum in higher tourism education. The process of the internationalisation of the curriculum design is investigated against a theoretical basis and described from a practical perspective by presenting a case from the Central Baltic Area. In this case, the purpose of the internationalisation of the curriculum is to provide an aligned skillset and knowledge necessary to support the development of the Central Baltic Area as a common tourism destination. First, a relevant and mutual skillset was identified by reviewing the existing curricula (N = 17) and national tourism strategies and plans (N = 3) as well as by interviewing representatives of tourism organisations (N = 103). Then, the identified skills and knowledge were translated into a joint curriculum and teaching processes.     

Roots of unsustainable tourism development at the local level: the case of Urgup in Turkey

The main aim of this article is to investigate and explain the roots of unsustainable tourism development at the local level in a developing country, with special reference to Urgup in the region of Cappadocia, Turkey. It was found that the factors that ushered in unsustainable tourism development are beyond the control of local people and authorities. They are largely related to issues at the national level such as the policy of political economy, prevailing national planning approaches applied to tourism, patron-client relationships between decision-makers and related business class alongside the role of international tour operators in the international tourism system. It concludes that achieving sustainable tourism development at the local level in a developing country requires hard political choices, a confident decision-making process and the collaboration of international tour operators and donor agencies.     

Safety,security and peace tourism: The case of the DMZ area

It comes as no surprise that peace and tourism is an important topic today in tourism literature. Despite the strength of global tourist demand, many destinations, especially in the developing world, are facing fluctuations in tourist arrivals, due to unsafe political conditions. This study discusses the symbiosis between tourism and peace and its opposite, war, and the likely impacts of each condition on several tourist destinations. A turbulent security environment, caused by international and civil wars, coup d'etat and terrorist attacks has already demonstrated its negative impact on tourism development in many countries around the world (Taylor & Quayle, 1994). The aim of this study is to examine the relationship between safety, tranquility, peace, and successful tourism, using surveys completed by both international and domestic tourists. More specifically, it is about the effects of the absence of safety, security and peace on domestic and international tourism in the Korean demilitarized zone (DMZ) area. The general findings demonstrate that the subjects of the study view the implication of the existence of a peaceful environment on tourism favourably.