IT外包项目的团队管理研究

团队管理是IT外包项目成功的重要因素之一。文章分析了IT外包项目的团队体系架构和矩阵结构管理模式,着重介绍了团队的动态管理,包括流失预警、职业规划、培训及绩效评估等多种机制。在此基础上,结合激励及约束手段来维护团队的优质稳定。     

浅析企业的IT外包战略——基于国家开发银行的案例分析

网络企业通过与承包方建立合作关系的方式引进IT外包战略作为企业发展中新出现的一种战略,已经被越来越多的企业所接受。本文基于国家开发银行IT外包的成功案例,总结了IT外包战略对企业发展的重要意义并针对国开行IT外包中可能存在的问题,结合相关理论及案例实践提出相应解决方案。     

非核心业务外包决策因素研究——外包市场成熟度因素的引入

本文在现有国内外研究成果的基础上,针对非核心业务外包决策中遇到的难题,综合性地提出了一个重要的决策因素——市场成熟度,并且利用因果关系图工具提出了影响外包市场成熟度的五个主要影响因素。同时,针对这些主要影响因素,提出了一些相对应的培育市场的对策。     

信息技术在零售物流的应用研究

随着中国零售市场的全面开放,零售业竞争进一步加剧。基于现代信息技术的物流运作能有效的提高零售企业的竞争力。文中描述了业界巨头沃尔玛的信息技术应用成果,分析我国零售企业物流信息化存在的问题,并在此基础上就如何有效应用物流信息技术提出了应用步骤。     

信息技术在零售业物流链上的应用

零售行业在中国经济中占据越来越重要的地位.然而随着加入WTO后的过渡期的结束,激烈的竞争在所难免.信息技术特别像B2B电子商务技术能够有效改善零售业物流链的运转,增强企业的竞争力.本文描述了信息技术在零售业物流链中的主要应用.同时探讨了可能影响企业各种信息技术的采用及采用结果的关键影响因素.     

我国IT行业人员招聘外包的可行性分析

由于信息技术的飞速发展,IT行业对于专业人才的需求量越来越大。本文在分析了IT行业人力资源管理的特点以及招聘存在的问题基础上,从经济方面、组织方面、技术方面进行了可行性分析,得出IT行业的招聘工作外包因具有降低企业在招聘人才过程中的成本、把人力资源管理人员从繁琐的事务性工作中解放出来等优点而适合在IT行业推广的结论。     

Outsourcing a satisfied and committed workforce: a trucking industry case study

The steady growth of R&;D costs and the increasingly widespread dissemination of information and communication technology over the past decade have resulted in the affirmation of the paradigm of open innovation, which consists in the continual expansion of access to sources of technological innovation outside the firm itself. Industrial companies are, in fact, turning more frequently to collaboration with university departments and other public and private research centers, and there is a notable increase in agreements regarding technological cooperation and the exchange of know-how between companies. In addition, recourse to highly specialized small research companies is on the rise. This is common, for example in the pharmaceutical sector and, more generally, in the area of biotechnological research. Furthermore, we are witnessing the development of the new role of innovation broker. These factors alter the traditional profile of company R&;D structures, within which the role of researchers and technologists often changes. In particular, matrix and network organizational models are on the increase, and the professional figures of ‘integrators of knowledge and expertise’ (T-men) are assuming major importance at the expense of traditional scientists. As a consequence, the model for training and managing scientific personnel tends to change. This model, as it moves away from the prevailing pattern adopted by firms in Anglophone countries, is continually drawing closer, even from a cultural standpoint, to the R&;D management approach found in the Japanese and German companies. The aim of this article is to investigate how the adoption of open innovation has changed the organizational structures of R&;D and altered the methods used in managing its personnel. The results of the study are based on the analysis of four case studies of Italian multinational firms operating in the pharmaceutical, food, specialty chemical, and aerospace industries.     

Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea

ABSTRACT

Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company ‘A’.     

基于协议代理模式下IT外包项目博弈研究

互联网经济的出现致使全球信息化水平向更高级的智能化延伸。IT外包项目对现代企业的作用毋需置疑。本文通过建立了IT外包公司与地方系统集成商间单委托—代理博弈模型,分析了双方间的IT外包项目分包费率和努力程度取值范围,并讨论了IT外包公司和地方系统集成商的行为选择。对IT外包项目的博弈分析结果对于信息化建设企业未来在外包决策时进行风险控制具有一定的借鉴意义。     

利用IT审计防范银行信息化风险--银行数据集中后的思考

目前我国银行业的信息化进程进展顺利,已基本完成了数据大集中,为银行的管理集中和科学运营奠定了基础,但是也加大了银行风险。为了最大限度的防范信息化风险,充分享受信息化带来的便捷和效率,银行有必要引进IT审计机制,利用目前最为流行的标准COBIT(信息系统和技术控制目标),并结合自身特点确定合适的信息化方案。     

The impact of external constraints on labour rights: the case of the Philippines

Today, conventional wisdom suggests that integration into the global economy provides the best opportunity for economic growth and that such growth will, inevitably, benefit all sectors in society. However, if one looks beyond the economic indicators, the project of integrating into the global economy, particularly through export-oriented industrialization, carries high social costs in terms of violations of labour rights. This article argues that external constraints in the global economy prevent national governments from pursuing both integration through export-oriented industrialization and satisfactorily protecting workers. By focusing on the case of the Philippines, this study demonstrates how external constraints lead to specific violations of labour rights. The evidence suggests that practices such as labour-only contracting and 'no union, no strike' policies are best explained in terms of external constraints emanating from the global economy.     

企业人力资源外包——定价策略和收益分析

本文在阐述人力资源外包的概念、外包的动力及作用等基础上,对企业人力资源外包成本和收益决策进行了详细的分析和讨论。本文认为,人力资源外包收益的获得不仅体现在外包价格和外包监控成本之上,也同企业外包后由于人力资源服务水平的提升带来的收益增加和/或其他方面的成本降低相联系。因此,系统地分析并考虑人力资源外包后的整体优势,通过科学的人力资源规划和有效的员工激励来促使生产率提升将会是企业提升人力资源外包总体收益的关键所在。     

IT环境下纺织企业的内部会计控制

目前信息技术已成为促进经济发展和社会进步的主导技术,信息产业逐渐成为社会发展的主导产业。信息技术的发展带来了纺织企业的管理现代化,计算机网络技术逐步成为企业财务管理的重要手段,信息化技术控制成为纺织企业内部会计控制的一项重要内容。纺织企业的财务管理工作要充分利用先进的网络技术,完善内部会计控制系统,提高财务管理水平。     

基于CISR框架下的我国高校信息化建设中IT治理现状分析

本文基于CISR框架分析了我国高校信息化建设中IT治理现状,认为高校信息化建设中存在着IT原则、IT架构、IT基础设施、业务应用需求和IT投资五项基本IT决策。我国高校普遍存在着对这五项IT决策的决策权模糊的问题,这是造成目前我国高校信息化建设中IT投资效率低下的根源之一,为此我国高校急需引入IT治理的理念。     

“IT黑洞”与企业再造的关系研究

“IT黑洞”现象在当今企业发展过程中很常见 ,信息技术的进步并没有使得企业获得预期的经济效益 ,如何避免企业受到“IT黑洞”的影响非常重要 ,运用企业再造战略是一种有效的方法 ,本文讨论了“IT黑洞”与企业再造之间的关系。     

IT战略规划--实现IT目标与企业目标的战略集成

伴随信息化的发展而出现的“IT黑洞”,使得IT治理成为当下企业的热门话题之一,而IT治理的核心环节是公司的IT目标是否与战略目标相一致。通过分析IT目标与企业目标的互动关系,进而提出实现二者战略集成的利器—IT战略规划,指出其对于有效地解决“IT黑洞”问题,以及推动我国企业信息化优势提升的探索与实践,都具有重大意义。同时就如何进行企业IT战略规划进行了论述,最后对IT战略规划作了进一步的思考。     

IT project portfolio governance: The emerging operation manager

Today's information technology (IT) organizations are under pressure to meet or improve IT service levels for critical business functions. Various industry standards, such as the IT Infrastructure Library (ITIL) and the Control Objectives for Information and Related Technology (COBIT) standard, have gained wide acceptance as comprehensive methodologies for improving the effectiveness of IT management. The role of IT operations management is subsequently changing from a component orientation (such as networks, systems, storage, database, and applications) to managing business‐oriented, end‐to‐end IT services. This article presents a detailed analysis of available literature in order to identify the most appropriate competencies and necessary skill sets that will be needed by an operation manager for strategic business alignment.     

关于内部审计外包形式的选择与分析

内部审计外部化已成为西方国家普遍的形式,我国由于经济管理和审计发展水平的局限,尚未开展内部审计外部化的实践。本文重点对国内外内部审计外部化的各种实现形式及其优劣进行了分析,然后从我国的实际出发,探讨了我国内部审计外部化的具体实现方式。     

浅析IT服务管理

随着信息技术的飞速发展,IT服务成为IT行业新的利润增长点和市场热点,IT服务管理的重要性日益凸现出来。本文介绍了IT服务管理以及其理论规范——ITIL规范,分析了IT服务管理的五大关键流程及其关联关系,阐述了其在中国蓬勃兴起的现状和提出推广时应注意的一些问题。     

Outsourcing customer support: The role of provider customer focus

An increasing number of firms are outsourcing customer support to external service providers. This creates a triadic setting in which an outsourcing provider serves end customers on behalf of its clients. While outsourcing presents an opportunity to serve customers, service providers differ in their motivation and ability to fulfill customer needs. Prior research suggests that firms with a strong customer focus have an intrinsic motivation to address customer needs. We suggest that in an outsourcing context, this intrinsic motivation does not suffice. Using a Motivation–Opportunity–Ability framework, we posit that the effect of a provider's customer focus will be moderated by a set of relational, firm, and customer characteristics that affect its ability to serve end customers. We test our conceptualization among 171 outsourcing clients from the Netherlands and then validate these results among 135 Indian outsourcing providers. The findings reveal that customer-focused providers achieve higher levels of customer need fulfillment but this effect is contingent on their ability to serve end customers. In particular, customer-focused providers more effectively fulfill customer needs when clients and providers share close relational ties, when clients also have a high level of customer focus, and when end customer needs exhibit a low degree of turbulence. In addition, we find that, in turbulent markets, equipment-related services offer greater opportunity for effective customer need fulfillment than other outsourced services.