手机消费品牌忠诚影响因素的实证分析

伴随着我国手机市场的进一步发展,我国手机生产企业之间的竞争日趋加剧。对我国众多的手机生产企业而言,目前面临的一个重要问题就是消费者的转移与流失以及市场份额的下降。本文主要是在国内外学者研究的基础上,提出手机消费品牌忠诚影响因素的假设,设计问卷表进行调查,并利用SPSS软件对研究假设加以论证分析。     

负面网络口碑对品牌忠诚影响因素的实证研究

研究负面网络口碑对品牌忠诚的影响因素,对于企业认识负面网络口碑,维护消费者对本品牌的忠诚有理论和实践意义。本文在对北京地区进行大样本调查的基础上,运用实证的研究方法分析了负面网络口碑对品牌忠诚的影响,指出负面网络口碑的数量、信息传送者与接收者关系强度与品牌忠诚不相关,而来源可靠性与品牌忠诚呈负相关。最后,本文给出了企业减少负面网络口碑对品牌忠诚影响的几点建议。     

浅析消费者忠诚对品牌延伸的影响

随着市场竞争的加剧,企业进入一个新市场的风险也越来越大,而要在新市场上创立一个新的品牌,其成本费用是十分高昂的,同时还要面临巨大的市场风险。因此,一个有效的解决途径就是利用企业已有的具有一定竞争优势的品牌,借助其影响,通过品牌延伸的方式推出新产品,以减少开创费用和风险,获取更多的超额回报。     

间断性服务业顾客忠诚维度及其影响因素

This research empirically studies customer loyalty in the intermittent service industry with samples from the catering business in Beijing. Results show that customer loyalty in the intermittent service industry is composed of three causally related dimensions, namely cognitive loyalty, affective loyalty, and behavioral loyalty. Factors influencing customer loyalty in the intermittent service industry are customer satisfaction, service quality, and customer perceived value (CPV), in descending order of significance. These factors vary in their function mechanisms and effects on different dimensions of customer loyalty. __________ Translated and revised from Shuliang jingji jishu jingji yanjiu 数量经济技术经济研究 (The Journal of Quantitative & Technical Economics), 2007, (3): 91–101     

消费者怀旧情感对品牌忠诚的影响

每个消费者都或多或少存在怀旧情感,企业很早就开始利用消费者的怀旧需求开展怀旧营销。消费者品牌关系是品牌忠诚的重要影响因素,而消费者怀旧水平对品牌信任与依恋有一定的影响,品牌信任和依恋对品牌承诺有很大的促进作用,品牌承诺是品牌忠诚的核心驱动因素。由此可见,消费者的怀旧情感可以通过品牌关系的中介而作用于品牌忠诚,企业可以通过开发各种营销策略,为消费者提供怀旧体验的平台,从而提高消费者的品牌忠诚度。     

品牌忠诚与品牌认知 品牌情感的相关性实证分析

本文利用实地调研的数据,应用最小二乘法建立模型分析品牌忠诚与品牌认知、品牌情感之间的相关性,得出了品牌忠诚与品牌认知之间存在很强的正相关关系,品牌忠诚与品牌情感间的存在一定的负相关性的结论。     

价格欺诈对消费者品牌忠诚的影响研究

根据价格欺诈经典理论,构建价格欺诈危机对消费者品牌忠诚影响模型,以此为基础设计问卷,研究价格欺诈对消费者品牌忠诚的影响。结果表明,企业声望不同、危机应对方式不同会通过影响消费者品牌信任影响其品牌忠诚;声望越高,应对方式越积极,品牌信任越高,品牌忠诚越高。     

B2C模式下服装消费者E忠诚影响因素分析

在回顾国内外相关研究的基础上,结合服装商品的特点和网络服装购物的特殊性,本文分别从服装属性、服装网络购物平台和消费者个人倾向三个方面,研究服装网络消费者E忠诚的影响因素,以及各因素与消费者E忠诚的相关性,为网络服装零售企业忠诚顾客培养提出建议,以提升企业竞争力。     

网络购买APP品牌忠诚影响因素分析

为帮助企业更加有针对性地进行品牌建设,进一步提高用户忠诚度,从规模、服务、信誉、价格、转换成本、情感归属、选择障碍这几个元素出发,建立网络购买APP忠诚度的影响因素研究假设并进行实证研究.结果表明,规模、服务、信誉、价格、转换成本、情感归属显著正向影响品牌忠诚;选择障碍正向影响品牌忠诚,但不显著.企业建立网络品牌忠诚度...     

旅游者形象感知影响因素及其对忠诚影响

旅游者形象感知是旅游消费行为和营销领域的一个研究重点与热点.文章构建了旅游者形象感知影响因素及其对忠诚影响的整合模型,通过对乡村旅游者调查获取丰富基础数据,验证它们之间的相互关系.研究发现,服务公平是旅游者形象感知的最重要影响因素,感知价值是旅游者形象感知的较重要影响因素,服务质量是旅游者形象感知的重要影响因素,而旅游者参与对旅游者形象感知没有显著影响;旅游者形象感知是旅游者忠诚的重要前置变量,对重游倾向、口碑宣传具有显著正向影响,对寻找替代旅游地具有显著负向影响.文章最后提出相应管理启示,指出了研究局限及未来研究方向.     

影响网络顾客忠诚度因素探析

当前,影响我国网上顾客忠诚度的制约因素,主要包括产品价值、服务质量、网络环境、市场竞争等因素.企业在提高网络顾客忠诚度时,应从提高顾客对企业的满意度,加强顾客数据库的应用,实施网络个性化营销,构建舒适的网络购物环境,加强顾客对网络企业的信任,为顾客做好全过程服务等方面入手,提高网络交易质量,推进我国网上交易的健康发展.     

区域品牌忠诚影响因素及其理论模型构建

区域品牌发展对区域经济产生了重要的影响．但区域品牌在发展过程中很容易出现区域品牌的滥用现象,如何减少甚至杜绝区域品牌的滥用是区域品牌管理的关键问题之一。为此,以区域品牌忠诚作为研究突破口,探讨建立了以企业因素、区域品牌、产业集群、区域因素等四个变量作为自变量,以企业认知评价作为中介变量,以区域品牌忠诚作为因变量的区域品牌影响因素理论模型,并结合变量关系提出了对应的假设。     

Identifying Customer Loyalty Supporting Factors in the Retail Banking Context: An Empirical Examination

This article aims to identify factors which support customer loyalty, either through dedication or by imposing constraints, and subsequently empirically analyzes the relationship between identified factors and the attitudinal and behavioral component of loyalty in the context of retail banking. Data collected from a sample of 293 retail banking customers have been analyzed through structural equation modeling. The study results suggested two constraint promoting factors and one dedication promoting factor which supported loyalty. The study contributes to knowledge by empirically testing the qualitative model and coming out with empirically proven dedication-promoting and constraint-promoting loyalty supporting factors.     

品牌体验对品牌忠诚的影响:品牌社区的中介作用

文章以"动感地带"为测试品牌,在构建品牌体验、品牌社区和品牌忠诚三者之间概念模型的基础上,应用多元回归分析,实证研究了品牌体验、品牌社区对品牌忠诚的影响.研究发现:品牌体验对品牌社区具有显著的正向效应;品牌体验和品牌社区对品牌忠诚均具有明显的正向影响;品牌社区是品牌体验作用于品牌忠诚的中介变量,品牌体验更多的是通过品牌社影响品牌忠诚.这些研究结论为品牌忠诚影响因素的进一步研究提供了理论基础,对于企业创新品牌忠诚培育模式和策略也具有指导意义.     

The Role of Trust in Understanding the Impact of Social Media Marketing on Brand Equity and Brand Loyalty

Abstract

In this era, social media platform is integrated into the marketing strategy. This new technology sets out new mechanisms and communication tools that companies can rely on to interact and engage with actual and potential customers. This study aimed at exploring the impact of social media marketing activities (SMM) on brand loyalty via brand trust and brand equity. Based on an online survey of 287 users who follow telecommunications companies on social media located in Egypt, data was collected and analyzed using structural equation modeling. The results revealed that SMM activities comprise only three dimensions; trendiness, customization and word-of-mouth. These attributes of social media marketing directly influence brand loyalty and indirectly influence brand equity mediated by brand trust. The study emphasis the role of trust and provide guidance toward measuring the effectiveness of social media marketing.     

中药企业品牌竞争力影响因素研究

品牌竞争力是企业综合竞争力的决定性因素。目前,我国大部分中药企业在品牌文化、企业社会责任、品牌认知度、产品质量和安全性、技术创新能力及品牌管理能力等多个方面都存在着一定差距,市场竞争处于劣势。中药企业可采取强化企业社会责任意识、加强产品质量管理、塑造良好品牌形象、培育技术创新能力、推进中医药文化传播等措施,以有效提升品牌竞争力,更好地占领国内市场和走向国际市场。     

An Investigation of Attitude Toward the Brand,Commitment, and True Brand Loyalty in a Cross-Cultural Context

Abstract

This study utilized data from two geographically separated cultures to investigate relationships involving antecedents to true brand loyalty. A relationship between the consumer's attitude toward the brand and a measure of expressed commitment was found to explain a significant percentage of the variance in commitment. A relationship between commitment and true brand loyalty also was found significant. Both relationships vary somewhat by product and culture. No evidence was found, however, suggesting that they could not be considered generalizable. The underlying components of brand attitude were found to vary by product and country. The culturally related differences-espe-cially those pertaining to the composition and meaning of the underlying components-have interesting managerial implications.     

Brand Commitment Role in the Relationship between Brand Loyalty and Brand Satisfaction: Phone Industry in Malaysia

Abstract

To maintain a competitive advantage, the strategy of the creation and maintenance of brand loyalty plays a vital role. The main aim of this study is to examine the theoretical and empirical evidence on the causal relationships among different factors i.e., brand personality, image, experience, satisfaction, trust and commitment that have direct and indirect effects in the creation of brand loyalty. Structural Equation Modeling (SEM) using Partial Least Squares (PLS) method was applied to test the relationships in this study. The findings indicate that brand personality, brand image and brand experience are key sources of brand satisfaction.     

消费者创新性对顾客忠诚的影响

近年来,随着买方市场特征的日益显著,企业竞争策略开始从单纯的争夺顾客向保留顾客转变。鉴于当前消费者创新性对顾客忠诚的重要作用,研究消费者创新性对顾客忠诚的影响,对于我们更好地认识顾客忠诚形成机制并指导顾客关系管理实践具有十分重要的意义。基于消费者视角,借助计划理论与调节聚焦理论探讨消费者创新性对顾客忠诚影响的内在机理可以发现,消费者创新性对顾客忠诚具有负向影响,且这种负向效应不受顾客满意度水平高低影响。同时,消费者创新性对顾客忠诚两个维度的影响存在差异,即消费者创新性负向影响行为忠诚,而对态度忠诚并无显著影响。考虑到消费者创新性对顾客忠诚及其具体维度的影响,为更好地进行企业顾客关系管理,必须关注目标顾客消费者创新性程度,特别是重视目标市场中消费者创新性程度较高的那部分顾客。企业在追求顾客忠诚时,不能仅仅关注顾客满意,还要充分认识消费者创新性对顾客忠诚的负向影响,将注意力转向企业外部,关注消费者创新性程度,采取适当的营销策略合理防止消费者创新性程度较高的顾客发生购买行为转移。