Managing business travel: Developments and dilemmas in corporate travel management

Work organizations today often depend on communication and interaction between persons working in geographically dispersed locations. As a consequence, business travel has increased considerably over the past few decades, and large companies and public authorities often employ travel managers to implement efficient travel routines. The present paper investigates the professional practice of travel management. Using interviews, policy documents and existing literature, it examines recent developments in this field and identifies a number of dilemmas and challenges that travel managers experience in their attempts to control travel behaviour and travel costs in their organizations. These dilemmas occur in travel managers’ relations with other stakeholders in the business travel process - travellers, senior managers, suppliers, and travel agents. An additional dilemma concerns the role of ‘virtual meetings’ (via telephone, video or the Web) and their potential to serve as substitutes for or complements to travel and face-to-face meetings.     

Changing travel behaviour of high-speed rail passengers in China

This paper studies the impact of high-speed rail on travellers’ behaviour in China through the study of travellers’ characteristics and their satisfaction with the railway. A sample of 328 passengers from the Shenzhen-Xiamen Railway (XSR) is surveyed by questionnaires. The results confirm that the XSR development has partly changed the respondents’ decision to take the railway or choose its tourism-related products. Socio-demographic characteristics including age, occupation, monthly personal income, and annual travel expenditure show a significant influence on the changed travel behaviour though the tendency of such influence is not very apparent. Convenience and comfort lead to travellers’ satisfaction and these two aspects shorten the duration of stay of travellers and provide more short-haul rail-connected destination options. However, railway satisfaction is not highly associated with XSR-related product and service provision, but is related to the condition and the quality of the railway itself.     

To go or not to go: travel constraints and attractiveness of travel affecting outbound Chinese tourists to Japan

The fast growth of the Chinese economy has transformed Chinese outbound tourism into one of the major players in the tourism industry worldwide. However, Chinese outbound tourists may still encounter travel constraints in some countries, such as Japan, which has had a close and complicated relationship in history with China. This study adopted the qualitative approach by applying focus group and in-depth interviews to investigate and triangulate the travel barriers affecting Chinese outbound travel to Japan. The findings indicated that domestic nationalist sentiment played a key constraining role in influencing Chinese outbound travel decision-making, followed by current political factors, while quality products and service, as well as social environment encouraged tourists to travel. This research also found that visitors and non-visitors have perception differences in terms of travel barriers and attractiveness of travel.     

Desired recreation companionship and travel behaviour of people with disabilities

This study examines whether people with disabilities(PWD) participate in leisure and travel activities with their desired companions and if there are discrepancies between their social networks and real recreation companions. The recreation companionship and travel behaviour of PWD have not been thoroughly explored, particularly in non-Western contexts. Accordingly, data were collected from 494 respondents in South Korea, and findings suggest that there was a significant gap between companions PWD desire and those they actually maintain. Travel and tourism were the least frequent recreation activities for PWD. The results can provide managerial implications regarding practices of inclusive and accessible tourism.     

Factors influencing destination image and visit intention among young women travellers: role of travel motivation,perceived risks,and travel constraints

There is literature detailing the effects of travel motivation, risks perceptions, and travel constraints on the destination image and travel behaviour of individuals. However, literature explaining these factors in the context of prospective young women travellers is scarce. This study empirically tests a comprehensive model of prospective young women’s travel behaviour, based on cognitive and affective perceptions about destination, travel motivations, perceived risks, and travel constraints. A quantitative study was performed on 370 young university women in Malaysia. The results revealed that the travel motivation of young women has positive effects on the cognitive and affective image, whereas the dimensions of perceived travel risks and travel constraints have negative effects on cognitive and affective destination images. The results also found that cognitive and affective images positively influence the visit intention of prospective young women travellers.     

The use of eLearning strategies among travel agents in the United Kingdom,India and New Zealand

ABSTRACT

This study explores the use of eLearning courses created by destination management organizations for education and certification in the travel trade. Phone interviews were conducted with travel agents based in the United Kingdom, India and New Zealand to identify knowledge upgrade strategies with regard to tourism destinations. The study evaluates the rates of current usage and awareness of eLearning courses about tourism destinations among agents in the three countries.     

Virtual travel community members’ stickiness behaviour: How and when it develops

This paper aims to investigate simultaneously the influence of relational and personal factors on virtual travel community (VTC) members’ stickiness behavior. Thus, this study adds to limited research on the drivers and boundary conditions of VTC members’ stickiness behavior which is crucial for building thriving communities. With the increasingly fierce competition in the online travel market, enhancing VTCs site stickiness becomes timely and more important to avoid consumers switching easily to competitive websites. 431 online survey responses were obtained from the Where Are You Now (WAYN) VTC and analyzed using SEM. Results show trust plays a stronger role than commitment in strengthening members’ site stickiness. Contrary to conventional wisdom, site stickiness is stronger for male travelers and is weaker for high-income travelers but is not affected by age. The results contribute to SOR theory by shedding more light on how VTC members’ stickiness behavior develops and when it is stronger/weaker for a specific travel group. The findings also provide practical insights to assist VTC operators in vitalizing and cultivating members’ site stickiness and in allocating resources adequately.     

Identifying value conflicts between stakeholders in corporate travel management by applying the soft value management model: A survey in South Africa

Four stakeholders are involved in corporate travel: management, travellers, travel suppliers and travel management companies. A successful corporate travel management process is dependent on cohesion of values between these stakeholders and pursuit of common goals. Value conflicts can influence the effective management of the process. The purpose of the study was to propose a model which recognises value conflicts, the interdependence of stakeholders and incorporates common goals. The so-called ‘Soft Value Management Model’ was selected and conceptualised in the context of corporate travel management. This study defined and surveyed each stakeholder group in terms of their values and objectives on travel management information; travel policy and compliance; travel management company partnerships; and travel expenditure processing. Quantitative and qualitative techniques were used. The results show that value conflicts exist between stakeholders. The model provides a theoretical foundation against which an effective travel management process can potentially be measured.     

Sharing travel stories and behavioral outcomes: A case of travel

The benefits of tourism have been drawing a great deal of attention from tourists, community, and society alike. This study investigates how tourists' story sharing activities influence their post-purchase behavioral process, depending on different communication conditions. Two 2x2 between-subject experiments were conducted with recent travelers in the U.S. Results reveal tourists' post-purchase behavioral processes depend on what, how, and with whom they engage in post-trip story sharing activity. Findings contribute to the literature on purchase-driven happiness, self-enhancement, well-being, and communications by providing evidence on how different communication conditions alter the effects of tourists' story sharing on their post-purchase behavioral outcomes. Findings also suggest that destination marketers should apply strategies to encourage tourists’ story sharing activity.     

Exploring people's viewpoints on air travel and climate change: understanding inconsistencies

This study aims to objectify people's subjective viewpoints toward air travel and climate change. Using an online questionnaire, a series of statements about aviation and the environment were scored by 491 subjects in the Netherlands. Through factorization of the response patterns six distinct viewpoints on aviation and climate change are revealed and identified as integration, ignorance, denial, necessity, guilt and indulgence/fatalism. Each viewpoint is shown to be associated with fitting levels of air travel behavior and general environmental awareness. As in previous research, it is shown that air travel behavior does not significantly correlate with general environmental awareness. Notable differences were found, however, between those subjects under 30 years old and those over 30 years old: the older group were much more likely to claim both necessity and indulgence/fatalism as a reason for flying. The results add to our understanding of attitude-behavior inconsistency by revealing how people from their own standpoints reconcile and/or prevent possible inconsistencies between certain air travel behaviors and pro-environmental attitudes. Practically, the viewpoints offer more effective sustainability discourses, and point to several new policy measures to remove the “sting” from the denial position by enhancing the credibility of the “rationalization of lifestyle” discourse.     

Reaching audiences through travel vlogs: The perspective of involvement

Travel vlogs are popular, but how audiences get involved while watching remains unclear. This study explored audience involvement along with expressions of travel intention. A systematic sampling procedure was developed, filtering 132 ‘highly involving sessions’ from 25 videos in Bilibili, a Chinese video-sharing platform. Qualitative analyses were applied, and the findings were threefold. Firstly, a five-category video content typology was highlighted, including frame aesthetics, video editing, fandom, humour, and tourist experiences. Secondly, bullet comments were deconstructed into six dimensions through examining concepts of ‘audience involvement’. Lastly, to address possible patterns of travel intention linked to the video content types, three propositions were made. This work serves as an exploration of audience involvement in the travel vlog phenomenon, an elaboration of travel intention expression in this context, and a method of assessing tourist-generated videos through bullet comments. Practical implications were discussed.     

Understanding the travel motivation and patterns of international students in Korea: using the theory of travel career pattern

This study examined the travel motivation of international students in Korea using the theory of travel career pattern (TCP). In particular, latent profile analysis (LPA) was applied to identify latent classes within international students. Based on the results, four latent profiles were derived and named “Core,” “Longing,” “Middle,” and “Veteran.” The results described the travel motivation and patterns across these four profiles to enhance the understanding of international students in the context of tourism. There were significant differences in travel patterns (i.e. travel companion and information sources) among the profiles segmented by motivation. This study has expanded travel motivation research by (a) applying TCP to an understudied population (i.e. international students in a non-English-speaking country); (b) comparing travel careers between the home country, Korea (i.e. a study abroad destination), and the third countries; and (c) highlighting LPA as a clustering tool to understand travel motivation.     

The presence of tourists and residents in shared travel photos

This study aims to reveal the extent of human presence in travel photos shared in the social media by tourists who traveled to Iran. We unearthed the host-guest interaction that is distinctive in those photos. To do so, we investigated 812 random photos shared by 186 tourists on Facebook. We employed quantitative and qualitative content analysis to categorize and define photos. We found that people are absent in sixty percent of shared photos. The biggest share of photos with the presence of humans comprise those featuring tourists and their travel companions only, and in which portrait photos have the biggest share. About one third of photos with human presence include residents only, and the western-dominance and reporting approach is noticeable. Only in ten percent of all photos can tourists and hosts be seen beside each other, and we categorize these according to three levels of interaction.     

Consumer behaviour and demand response of tourists to climate change

The influence of climate change on tourism demand patterns will be shaped by the response of tourists to the complexity of mitigation policy and its impacts on transportation systems, the wide range of climate change impacts on destinations, as well as broader impacts on society and economic development. Tourists have the largest adaptive capacity of elements within the tourism system because of their flexibility to substitute the place, timing and type of holiday, even at very short notice. Consequently, understanding tourist perceptions and reactions to the impacts of climate change is essential to anticipating the potential geographic and seasonal shifts in tourism demand, as well as the decline or increase of specific tourism markets. Yet, despite a wide range of publications assessing reactions of tourists to various environmental and climate-related changes, little is actually known about the complexity of demand responses. The paper reviews and discusses existing studies, and provides a framework for a better understanding of perceptions of change, as well as identifying major current uncertainties and research needs.     

The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels

Websites have become a channel for tourism enterprises to market and sell their services online. These enterprises are committed to improving their online services to retain customers and improving their competitiveness. This study aims to measure the effect of website quality dimensions on customer purchasing behaviour, and how this behaviour affects customer electronic (e)-loyalty. It compares the perceptions of 275 customers of travel agencies and 355 hotels using structural equation modelling. Findings revealed that website quality dimensions significantly affect the customer purchasing behaviour. The study highlighted the dimensions with a negative effect to help managers improve their website quality.     

The role of values for voluntary reductions of holiday air travel

Recent research has shown that holiday air travel constitutes a typical value-action gap as many people continue to fly despite their concerns about climate change. However, some people do voluntarily reduce their holiday flights. Little is known so far about the role that values play in this decision. This paper examines this question based on semi-structured interviews with participants in local climate change and energy-saving projects. It finds that people who voluntarily reduce their holiday air travel are more ready than those who continue to fly to accept that their behaviour makes a contribution to climate change; that they feel a moral imperative to act regardless of its effectiveness in mitigating climate change; and that they distance themselves from socially dominant norms related to holiday air travel. This paper argues that these characteristics are connected to values of self-transcendence and self-direction, and that in this way values remain important for understanding and supporting low carbon behaviour.     

In search of lost leisure: the impact of caregiving on leisure travel

One of the fastest growing market segments of the tourism industry over the last two decades is made up of consumers 55 years of age and older. As we enter the new millennium, over 50 million of these “mature adults” will find themselves on the edge of retirement, equipped with the freedom and financial means to travel, but restricted by a loved one who may become ill or disabled. The purpose of this study was to explore the impact of caregiving on the leisure travel behaviors of family caregivers and their care-recipients. Qualitative data collection and analysis methods were employed. In addition to identifying impediments (physical, social, emotional) to pursuing or maintaining leisure travel for caregivers of older adults, the qualitative analysis yielded other emergent themes such as changes in patterns and types of leisure travel, entitlement, resentment, and anger. Implications and recommendations for researchers and practitioners are included.     

Influences of travel constraints on the people with disabilities’ intention to travel: An application of Seligman’s helplessness theory

Changes to legal and social environments have contributed to the expansion of the disabled tourism market. However, despite this growth, within tourism there is a distinct lack of research of this niche market, and in particular of the barriers which impede or prevent those with disabilities from participating in tourism. This study addresses this lacuna by exploring the relationships between three inter-related concepts, these being: (1) travel constraints including its three sub-dimensions, these being intrinsic, environmental, and interactive; (ii) learned helplessness; and, (iii) intention to travel. This is attempted through a structured survey targeted at a sample of disabled Korean travelers (N = 301). The results revealed that the three sub-dimensions of constraints exerted no significant influence (p < .05) on travel intentions, though two of the three dimensions (intrinsic and environmental) were found to be statistically significantly associated with learned helplessness. This latter variable, in turn provided a statistically significant negative influence (p < .05) on intention to travel. The theoretical and practical implications of these results are discussed, and some avenues for future research are highlighted.     

A comparative assessment of destination image,travel risk perceptions and travel intention by young travellers across three ASEAN countries: a study of German students

This paper seeks to offer a comparative assessment of destination image and travel risk as perceived by young German travellers across three ASEAN countries, namely Singapore, Thailand and Vietnam. In addition, effects of destination image and travel risk perception on intention to visit are evaluated. The results are drawn based on an online survey of 281 German university students who have recently travelled long-haul, each offering their perceptions of the three countries for analysis. It was found that destination image and travel risk perceptions vary across the studied destinations. Furthermore, destination image factors are discovered to display much stronger relationships with travel intention than the risk factors. The results reveal that travel risk perceptions only had some influence on visit intentions in Vietnam, which is perceived to have higher degrees of risk. Moreover, the relationship between tourist role and destination choice was confirmed.     

The impact of tourism mini-movies on destination image: The influence of travel motivation and advertising disclosure

Despite the growing use of mini-movies by tourism marketers, the effectiveness of this approach on inducing positive destination image remains relatively unexplored. This study examines the effectiveness of mini-movies in facilitating positive destination image while considering the influence of travel motivation and advertising disclosure via a 2 (travel motivation prime: presence versus absence) × 2 (advertising: disclosure versus non-disclosure) between-subjects experimental design. The methodology details the process of eliciting an individual's memorable tourism experience to prime future travel motivations. The study discusses implications for destinations that are looking to leverage the impact of mini-movies in their branding strategies.

Abbreviations: DMO: destination marketing organization; SD: standard deviation; ANOVA: analysis of variance