Tourists’ cultural competence: A cosmopolitan perspective among Asian tourists

Cultural tourism has received increasing attention. Tourists play a crucial role in constructing rewarding intercultural experiences and cultural understanding. The current study explored the concept of tourists' cultural competence from a cosmopolitan perspective and proposed a framework for understanding the mechanism of tourists' interactions with cultural experience environment. A total of 33 participants were interviewed and data were analyzed using grounded theory. Cultural openness, understanding, consciousness, and participation were identified as elements of tourists' cultural competence, which can facilitate positive cultural behavior. This research contributes to the literature of cosmopolitanism and tourists’ cultural behavior. Managerial implications for tourist management and education are also discussed.     

Volunteer tourists in the field: A question of balance?

This paper is based on a study of volunteering at a children’s refuge in Mexico. This study explored the relationship between volunteers, their volunteering experiences and the behaviour that resulted. The study findings revealed volunteers were provided with the opportunity to make a positive contribution to the every-day lives of the children at the children’s home. However the findings also demonstrated that the volunteering experience consisted of much more than just the work duties carried out there, as volunteers also undertook tourist activities. Living in shared accommodation in walking distance from the busy tourist resort of Puerto Vallarta, the volunteers were faced with the difficult task of balancing commitment to their work duties at the children’s home with the lure of more hedonistic pursuits. This balancing act raises questions about the management of volunteer tourists.     

Exploring the impact of personalized management responses on tourists’ satisfaction: A topic matching perspective

As an online reputation management tool, hotel managers increasingly rely on management responses to online reviews to improve the electronic word of mouth (eWOM). Due to the substantial heterogeneity of textual reviews with different topics, it is particularly challenging to personalize the response for customer relationship management. Based on a panel data of 500 hotels in the state of Texas collected from TripAdvisor, this study examines the influence of personalized management responses on rating increase from a topic matching perspective. The empirical results show that (1) a high level of topic matching of management response leads to an increase of hotel online rating; (2) a high valence and a large variation of existing rating weaken the positive influence of such personalized management response; (3) the influence is stronger for economy hotels compared to luxury ones. Lastly, practical implications are provided.     

Expanding theory of tourists’ destination loyalty: The role of sensory impressions

What shapes tourist's attitudes towards destinations most, abstract destination image or concrete sensory impressions? This exploratory research investigates the unique role played by sensory impressions in understanding destination loyalty through a multi-level validation process utilizing three progressive studies. Study 1, based on online reviews found that positive sensory impressions have a positive effect on loyalty while negative sensory impressions have a negative effect. A field study then revealed that sensory impressions can be distinguished from destination image and provides incremental explanatory power on loyalty. Through a survey of actual tourists, Study 3 verified the robustness of the conclusions of the first two studies and provides evidence that sensory impressions are related to other outcome concepts (perceived quality, value and satisfaction). This research illustrates the mechanisms behind the influence of this emerging construct on destination loyalty, and more importantly, verifies its importance and necessity through a more rigorous multi-level validation.     

Forms of body usage in tourists’ experiences of flamenco

This study explores the role of the human body in tourism and focuses on cultural tourists’ experiences of flamenco dance and music in Seville, Spain. It is suggested that the tourists who fully engage in flamenco activities use their bodies towards different ends. First, through disciplined practice, tourists seek to remedy a lack of self-esteem. Second, bodies are used in order to fulfill the need for self-expression and self-exploration. Third, tourists use flamenco as a means to differentiate themselves from other social groups, and bodies are used to contest established social structures. These findings point to the centrality of the body in understanding tourists’ practices and the construction of embodied identities.     

Senior tourists’ accommodation choices

The current trend towards short-term travelling and reduced spending on accommodation has had a significant impact on the hotel sector. However, the hotel industry is becoming increasingly interested in the senior tourist segment, a population group that prefers hotel-type accommodation to other more inexpensive alternatives, even in periods of economic uncertainty. This paper aims to identify the variables that determine senior tourists’ accommodation choices in Spain. In so doing, it identifies the following variables: length of stay, self-perceived health, self-perceived economic status, self-perceived available time, security/safety at the destination, medical coverage, climate, events and festivals, places of historical/artistic interest, and attractions and natural landscapes. These results have important implications for both the hotel industry and the development of tourist destinations.     

Rural tourism quality of services: fundamental contributive factors from tourists’ perceptions

Despite the importance of quality of services in the rural tourism sector, it is somewhat surprising that little study has been done to delve into the fundamental contributive factors that contribute to quality of services from the tourists’ perceptions. This is the first known study undertaken with a view to understand the fundamental contributive factors (i.e. climate change, carrying capacity, relaxation environment, and community support) from the environmental perspectives that link with quality of services in rural tourism destinations. A total of 400 questionnaires were distributed to the tourists who visited four study sites from Borneo Heights, Sarawak, and 215 were returned and used for analysis. To assess the developed model, SmartPLS 2.0 (M3) is applied based on path modelling and then bootstrapping. Interestingly, the findings revealed that tourists are more concerned about the changing of climate and relaxation environment at the destination. They also agreed that community support plays a significant role in the development of quality of services in the rural tourism. This study further discussed on the implications of the findings, limitations, and directions for future research.     

How being envied shapes tourists’ relationships with luxury brands: A dual-mediation model

Positive reviews of luxury brands on social media provide tourists with an opportunity for self-presentation. Recent studies have suggested that these reviews can easily trigger envy in receivers, yet few studies have discussed the effect of envy on review writers. This research examined the effects of review writers’ perceptions of being envied on their relationships with the luxury brands they shared on social media. The results of three experiments in vacation scenarios showed that writers were more likely to feel pride (anxiety) when they were benignly (maliciously) envied, eliciting a stronger (weaker) self-brand connection. Moreover, social tie strength played a moderating role. The effect of being envied was stronger when writers and receivers had strong (vs. weak) ties. Our findings provide luxury brand managers with managerial insights into content customization and platform selection in buzz marketing strategies.     

‘Through the magic of authentic reproduction’: tourists’ perceptions of authenticity in a pioneer village

As a concept, authenticity is widely debated across tourism studies and theoretically approached from numerous perspectives. This mixed-method qualitative study utilizes a constructivist framework for examining tourists' motivations, perceptions of authenticity and landscape experience in a self-proclaimed ‘authentic reproduction’ pioneer community. Spring Mill Pioneer Village is the original location of the former village; however, as a heritage landscape, it is composed of restorations, reproductions, and replicas of nineteenth-century structures. Thus, it is an appropriate case study for the examination of tourists' perceptions of authenticity. Moreover, tourists note authenticity as a motivating factor in their decision to visit the village, yet they define the concept in numerous ways. As a result, tourists’ pioneer community experience is governed by more than their perceptions of authenticity, but engages the village landscape, active atmosphere and their own imaginations.     

Influence of design on tourists’ recommendation intention: an exploratory study of fjord cruise boats

ABSTRACT

In this article we study the influences of esthetic, functional, and symbolic dimensions of design on attitude toward fjord cruise boats and intention to recommend using the product. Also, we argue for the importance of a product to blend in with the surroundings in which it is used – contextually congruent design. In two studies we find that aesthetic, functional and contextually congruent design has positive influences on attitude toward fjord cruise boats. Designers of fjord cruise boats should develop boats with designs that are congruent with the surroundings in which they will be used.     

The antecedents of tourists’ gaming spend: does the brand prestige matter?

This study endeavors to empirically analyse the influential effect among brand prestige, service quality, casino visitor satisfaction and spend. Data from 304 tourists who had travelled to Macau and had participated in gambling activities were used and structural equation modelling and multi-group analysis were employed in hypotheses testing. The findings demonstrated that both brand prestige and perceived service quality are determinants of satisfaction and gaming spend, and that brand prestige also affects service quality positively. Furthermore, past experience moderates the service quality and visitors’ satisfaction relationship, also service quality and visitors’ gaming spend relationship.     

Volunteer tourists’ perceptions of their impacts on marginalized communities

Abstract

Using a phenomenological approach, this study examines the experiences of volunteer tourists in host communities using social representations theory. Semi-structured interviews were conducted with volunteer tourists on perceived impacts on favela (slum) communities of Rio de Janeiro, Brazil. This study was developed to address a need for further research that critically looks at the social impacts of volunteer tourism in marginalized communities. It addresses the following question: How does volunteer tourism influence a marginalized community from the perspective of the volunteers? Notably, the majority of the volunteers in this study had difficulty describing how volunteer tourism has benefited the community beyond their own individual contributions, and it was difficult for them to see broader implications of volunteer tourism in general. Recommendations of management actions that will help to maintain and enhance the benefits and alleviate the negative consequences and obstacles that were perceived by volunteer tourists are given.     

The influence of travel photo editing on tourists’ experiences

Photo editing has become a prevalent practice when people share their travel photos on social media. This study examines this understudied phenomenon by exploring travelers' photo-editing behavior and its impact on tourists' destination experiences. Three pilot interviews and 23 in-depth interviews were conducted using photo-elicitation. The results show that photo editing does not necessarily alter the objective part of the trip memories, but rather reminds tourists of more positive than negative memories. Compliments from the social media audience on the edited photos improve tourists' overall recall of their destination experiences and further enhance their reflection on these experiences. The findings also enrich the understanding of the hermeneutic circle of representation in tourists’ photo editing behavior.     

The role of visa exemption in Chinese tourists’ decision-making: a model of goal-directed behavior

The purpose of this study was to examine the role of visa exemption in tourist decision-making using the extended model of goal-directed behavior (EMGB). Surveys were administered to Chinese tourists interested in traveling to South Korea. The structural equation model indicates that the inclusion of the expectation of tourist visa exemption enhanced Chinese tourists’ behavioral intention. Specifically, positive and negative anticipated emotions, perceived behavioral control, and the notion of a subjective norm were important antecedents of travel intention. Desire was the only significant factor affecting Chinese tourists’ travel intention. This study enhances our understanding of Chinese tourists’ intention to travel to South Korea.     

An exploration of foreign tourists’ perceptions of Korean food tour: a factor-cluster segmentation approach

Food tour in Korea has emerged as a popular program for foreign tourists who learn and experience Korean culture through cuisine, restaurants, and dining customs. The main objective of this empirical research is to investigate foreign tourists’ perceptions of Koran food tour and segment the emerging Korean food tour market. A total of 211 usable responses from foreign tourists who experienced Korean food tour were collected through the purposive sampling approach. The results of an exploratory factor analysis showed 7 food service factors delineated from 30 food tour service attributes and 4 segments of Korean food tour market (authenticity seekers, knowledge seekers, guidance seekers, and utmost experience seekers) were identified through the cluster-discriminant analysis. Detailed implications for the operators and marketers of Korean food tour programs are discussed.     

A strategy for enhancing senior tourists’ well-being perception: focusing on the experience economy

This study was designed to examine how to form well-being perception in the senior tourism industry. More specifically, this study proposed (1) the casual relationships between four dimensions of the experience economy (i.e. education, entertainment, esthetics, and escapism) and well-being perception, (2) the effects of well-being perception on consumer attitudes toward a brand, brand attachment, and brand loyalty, and (3) the moderating role of advertising effectiveness. Data were collected from 323 senior tourists in Korea. The results showed that all of the four dimensions have a positive influence on well-being perception, which in turn positively affects outcome variables. Lastly, this study found that advertising effectiveness has an important moderating function in the relationship between education and well-being perception.     

Theory of planned behaviour: predicting tourists’ pro-environmental intentions after a humpback whale encounter

Nature-based experiences can contribute to individuals’ connection to nature and intentions toward sustainable environmental behaviours. Conservation psychology can use tourism as a platform to modify tourists’ intentions and behaviours regarding key marine threats such as single-use plastics. This study examined changes to pro-environmental intentions, particularly regarding plastic use, in 267 nature-based tourists from Australia and Tonga who completed a whale watching/swim experience. A theory of planned behaviour (TPB) framework was used incorporating moral norms and environmental identity, which have been previously implicated in explaining pro-environmental actions. This study found that including moral norms in the TPB model significantly increased the ability to predict pro-environmental intentions. Further, when controlling for the TPB and moral norm variables, environmental identity explained a further 15% of tourists’ pro-environmental intentions. The findings suggest the original TPB model may be less suitable within a marine conservation context. Collectively, positive nature-based experiences, environmental identity, and moral norms are important in understanding tourist’s intentions to engage in sustainable environmental behaviours.     

Importance of residents’ perception of tourists in establishing a reciprocal resident-tourist relationship: An application of tourist attractiveness

This study was guided by the notion of tourist attractiveness to understand residents' perception of tourists in establishing a reciprocal resident-tourist relationship. To explore the concept of reciprocity and how it is associated with tourist attractiveness, this study adopted an exploratory sequential mixed-method approach in the context of Chinese tourists visiting Jeju Island, South Korea. Findings from semi-structured interviews indicate that residents' perception of reciprocity can be conceptualized and measured through the constructs of resident satisfaction and resident commitment. Further, structural equation modeling found that residents are more satisfied and likely to be committed to the relationship with tourists when these visitors are perceived as attractive partners. The results demonstrate a mechanism for explaining how the residents’ perceptions of tourists influence their satisfaction with tourists and intention to host, market, or attract them again in the future.     

HARNESSING ROMANCE: The effect of exposure to romance-themed attractions on tourists’ impulsive buying

Storytelling is considered an effective way to promote a tourist attraction. Developing a strong theme for stories is beneficial to the persuasiveness of storytelling. In the current research, we explore the effect of a pervasive but understudied theme of storytelling in tourism practice—romance—on tourists' propensity to engage in impulsive buying. In three experimental studies and an implicit association test (a pilot study), we show that exposure to romance-themed tourist attractions spontaneously activates a lay belief in tourists’ minds that “romance is uncontrollable,” and this lay belief elicits a perception of inability to exercise personal control, which leads to an increased propensity for impulsive buying. This effect is mitigated when the color red is salient in themed materials. We discuss the practical implications of our findings for the design and promotion of tourist attractions.