A dissonant heritage site revisited – the case of Nowa Huta in Krakow

ABSTRACT

The aim of this article is to portray, through the performative lens, the network of social relations associated with the so-called ‘Crazy Tours’ in Nowa Huta, a former socialist (the easternmost and the most populous district of Krakow, built predominantly in the socialist–realist style) district of Krakow. Such initiatives have been emerging in the last few years in different places across Central and Eastern Europe, evidencing the trend to exploit the communist heritage in a commercial way. The project, which methodologically draws on discourse analysis, participant observations and semi-structured interviews, was to characterize the main features of the process of change in the perception of dissonant heritage as well as the revitalization of Nowa Huta as a tourist site.     

A new take on an old structure? Creative and slow tourism in Krakow (Poland)

The contemporary tourism market trends indicate an increasing need for the individualisation of tourist experience and necessitate a move away from the standardisation of tourism products, including those offered within the cities that primarily market their cultural heritage. The concept of creative tourism as a way of practising cultural tourism is a response to the changing needs and expectations of tourists. This is because it offers non-traditional uses for the cultural potential of cities. This article attempts to embed creative tourism in the overall tourist product using an example of a historic city – Krakow. The authors examine the development of tourism products in Krakow, focusing primarily on cultural and historical heritage tourism and secondarily on new forms of tourism that have emerged, such as creative tourism and slow tourism. They analyse this issue in terms of districts – traditional and new tourist areas, indicating the potential for tourism growth.     

Port system evolution – the case of Latin America and the Caribbean

The explosion of global container trade in the last two decades has significantly influenced the port geography of Latin America & the Caribbean (LAC), leading to a concentration of container traffic at selected ports. Theory suggests that, as port systems become mature, they tend to deconcentration, partly due to the emergence of secondary ports. Previous research has examined the region’s dominant ports, but an unanswered research question is how the evolution of this port system is influencing and being influenced by the actions of those ports currently occupying a secondary rank in the LAC port hierarchy.The methodology is based primarily on analysis of time series data on container movements between 1997 and 2012, revealing patterns of cargo flows and transhipment location choices. The institutional context of devolution processes and new investments in the region provides additional insight into the performance of selected ports. From a theoretical perspective, this analysis is situated within the context of recent institutional approaches that examine the port’s ability to act through critical moments and junctures, in order to deepen understanding of which of the various factors influencing port system deconcentration are the most sensitive to successful institutional adaptations.Results show that the manufacturing of strategic locations can be successful and may have driven the emergence of secondary ports in the LAC system. This finding demonstrates how path dependence can be challenged by new developments, the identification and success of which are nevertheless contingent on factors such as the first mover advantage, port planning regimes and diversification of port roles. The paper identifies some of the key factors influencing the transition of a port system from concentration at a few dominant ports to a deconcentrated system of primary and secondary ports, which can be applied to other port systems in future research.     

Knowledge dynamics in setting sustainable standards in tourism – the case of ‘Fair Trade in Tourism South Africa’

The development of standards and certification programmes in global tourism has gained importance in the production-consumption-nexus. This paper deals with the ‘Fair Trade in Tourism South Africa’ standard, one of the first innovative service standards with a focus on the social dimension of sustainability. Until now, there has been little detailed exploration in the evolutionary trajectories of sustainable tourism standards from a knowledge-based perspective. This paper contributes to a deeper understanding of standard creation in global–local interaction processes over time and its impacts on the micro level of firms. Conceptually, it builds on two scientific debates: the neo-institutional approaches in organisational theory focusing on institution building and the research on innovation and knowledge dynamics. Empirically, it is based on 32 interviews conducted with different actor groups.     

Investigating travelers’ multi-impulse buying behavior in airport duty-free shopping for Chinese traveler: Intrinsic and extrinsic motivations

Airport duty-free shopping is becoming the most important source of revenue and profit. As airports provide a unique retailing environment that differs from the day-to-day distribution channels, observation of travelers' shopping behavior in airports shows that it is different from that in traditional retail store environments. Duty-free retailers at airports must recognize this specific shopping behavior to maximize their sales performance. We examine the relationship between two different types of impulse buying behaviors: cognitive and affective. We also study travelers' satisfaction/loyalty in the context of airport duty-free shopping using two moderators of this relationship: intrinsic and extrinsic motivations. Data were collected from outbound Chinese travelers, who represent the largest proportion of travelers worldwide, to identify implications for airport duty-free retailers. This study found a positive relationship between affective impulse buying behavior and travelers' satisfaction, an aspect that also generates loyalty in the context of airport duty-free shopping. Furthermore, travelers' extrinsic motivations moderate the negative relationship between affective impulse buying behavior and travelers' satisfaction. This study provides insights that airport duty-free retailers can utilize to motivate travelers’ consumption and enhance their satisfaction in duty-free shopping, thereby increasing consumer loyalty.     

Millennials’ travel motivations and desired activities within destinations: A comparative study of the US and the UK

Millennials are one of the largest groups to be targeted by tourism companies. This paper compares the travel motivations of Millennials from both the United States and the United Kingdom by ratings, rankings and perceptual structures of both push and pull factors. This exploratory study used a questionnaire to examine the inner motivations (e.g. push factors) and preferred destination activities (e.g. pull factors) of American and British Millennials (n?=?322). Data analysis included the non-parametric Mann–Whitney U test, Kendall’s coefficient of concordance, an alternating least-squares algorithm (ALSCAL) model and ordinal regression. The results reveal that American and British Millennials are quite homogeneous in their push travel motivations and destination activity preferences. The most important motivational factors for both are ‘to relax’ and ‘to escape from the ordinary’. Both nationalities also agree that the most attractive destination activities are ‘to try local food’ and ‘to go sightseeing’. The findings indicate that the US and UK samples are similar and that there is room for segmentation according to demographics.     

Dynamics of the spatial distribution of hubs in groupage networks – The case of Berlin

This paper analyses the development of the spatial distribution of hubs in freight forwarding groupage networks in Berlin and the surrounding municipalities of Brandenburg over the last two decades, and the reasons underlying it. From 1994 to 2014 the mean distance between groupage networks and their respective barycentres increased by 34%. While the number of locations <10 km from Berlin city centre decreased significantly, the number of locations over 10 km from the city centre but under 30 km away increased. The main reasons found for the relocation of the logistics hubs that were analysed were a lack of large expanses of industrial land in Berlin, and the quest for good infrastructure connections to motorways and federal highways.     

Competing risks for train tickets – An empirical investigation of customer behavior and performance in the railway industry

Based on a comprehensive data set of German railway customers we analyze consumers’ choices and particularly subsequent changes of two-part pricing contracts (loyalty cards). In a competing risks framework, we simultaneously estimate effects on three types of contractual events: cancellations, upgrades, and downgrades. Focusing on customer relationship management (CRM) practices, we find several factors affecting these events, some of which railway companies can influence to their advantage. Intuitively, installing auto-renewal procedures for loyalty cards decreases cancellation hazards. However, automated electronic mailings (e.g., reminders and account statements) and advertising (e.g., ticket offers) can be counterproductive and increase the risk of cancellation.     

Visitors’ brand loyalty to a historical and cultural theme park: a case study of Hangzhou Songcheng,China

Conducting research on the factors affecting brand loyalty to theme parks is an important method for enhancing brand loyalty among tourists. This paper takes the Hangzhou Songcheng historical and cultural theme park as a case study. Hypotheses are proposed and structural equation model is constructed based on tourist perception theory. Findings show that theme park brand satisfaction is related to brand loyalty through brand attachment and historical and cultural performance. The quality of facilities and attractions has no significant correlation with perceived value and brand satisfaction. The service quality of attendants also has no significant correlation with tourist perceived value.     

Tourism and the ‘dry law’ in Kerala – exploring the nexus between tourism and alcohol

ABSTRACT

On the 24th of August 2014 the state of Kerala announced that alcohol will be progressively banned through different phases, with a plan of implementing a complete ban by 2025. The ban was eased in July 2017; yet, it sparked heated debates about its impacts on the tourism industry, which highlighted the strong nexus between alcohol and tourism. Despite animated discussions continued online for months after the announcement of the ban, there have not been studies assessing the impact of the ban on tourism/tourists. Through a thematic analysis of online texts published on TripAdvisor, this paper explores tourists’ perceptions and opinions of the implementation of the ‘Dry Law’ in Kerala. Moreover, this work also investigates whether the ban discouraged potential tourists to visit Kerala. Overall, our analysis reveals that the ban did not discourage potential tourists to visit Kerala, although many regarded the possibility of having moderate amounts of alcohol on holiday as pleasant. Importantly, our study also contends that the narratives about the ‘Dry Law’ produced and propagated online were often representative of political structures of power, which linked tourism to alcohol irrespective of the real impact of the ban on tourism.     

Managing crime and the fear of crime at railway stations––a case study in South Wales (UK)

Rail users consistently perceive their risks from crime to be significantly higher than official statistics suggest, discouraging many from using rail transport. The aims of the paper include a discussion of Crime Prevention Through Environmental Design (CPTED) and current policy initiatives for reducing crime and the fear of crime on the railways. This exploratory study focuses on adult passengers' perceptions of crime and nuisance as they relate to the management, design and maintenance of railway stations and their immediate access routes. The study innovatively utilises interactive virtual reality (VR) scenes of `representative' stations as the environmental stimulus and concludes that such an approach provides an analytical and pragmatic framework for managers of railway stations that are unlikely to receive Secure Station accreditation.     

Mobility in the transition to retirement – the intertwining of transportation and everyday projects

Through travel diaries and interviews with newly retired urban residents in Sweden our aim was to explore (1) mobility patterns in the transition to retirement, (2) the influence of space–time restrictions and resources on mobility and (3) the meaning and embodied experience of mobility. This time-geographic study contributes with knowledge on how mobility is influenced by individual, social and geographical contexts. Illustrated by four cases, our result show that retirement changes the preconditions for mobility and creates new space–time restrictions. To spend more time on projects that were previously carried out outside working time, such as caring for grandchildren, volunteer work and household responsibilities, influenced the informants’ demands for mobility and choice of transport mode. However, the informants have resources that can be seen as strategies to overcome space–time restrictions. Most of the informants found it important to structure the day, to some it was vital to have something to do during the day while others enjoyed the possibility to take each day as it comes. Everyday mobility was a way of forming a structure by getting out of the house, either just for a walk or for making errands. The informants’ embodied experiences of mobility influenced their choice to walk and cycle for transport for the reasons of comfort, get fresh air, or simply to get out of the house. The daily mobility pattern that was established was a result of individual preferences and resources as well as negotiations with family members. We conclude that the transition to retirement is a period when new mobility patterns are considered, evaluated and practiced.     

‘Be global,go local’ – innovation and creativity in the development of alternative guiding services in Budapest

Based on qualitative research methods, the paper explores the emergence of creativity and innovation in the development of guiding services, and analyses the cultural and spatial characteristics of alternative guided tours developed for niche markets in Budapest, Hungary. The study is part of a 3-year (2011–2014) research programme entitled ‘Creativity and its contribution to niche tourism development – following and creating trends’ that aimed to investigate the potential of niche tourism products in the Hungarian market. In order to understand the development process, characteristics and significance of alternative guiding in the city, a complex methodology of interviews, participant observation and content analysis of service providers’ websites and customers’ feedback on social media sites was used. The analysis suggests that although the impact of these alternative guided tours on the city’s tourist image is currently limited, they contribute to the repositioning of the destination and enrich its ambiance.     

Mergers and acquisitions in aviation – Management and economic perspectives on the size of airlines

This paper reviews literature and management perspectives on airline mergers and acquisitions. We find that M&A/consolidation is seen as a “game-changer” and mandatory to survive in aviation markets. We, therefore, apply DEA models to 66 airlines to evaluate whether big is indeed always beautiful. Our results suggest that the optimal airline size is between 34 and 52 bn available seat kilometre capacity and that airlines with more than 200 bn ASK are definitely too large to operate efficiently. This also applies when revenues are included in the DEA models, which is central as yield management and ancillary revenues are increasingly important.     

The inner struggle of visiting ‘dark tourism’ sites: examining the relationship between perceived constraints and motivations

Numerous conflicting factors impact the tourism decision process especially as it relates to dark tourism, that is, tourism that focuses on mortality. This research examines the relationships among constraints and motivational factors that affect tourists’ decision to visit the Memorial of the Victims of the Nanjing Massacre in China. Seven dimensions of constraints were revealed with the most important factor being an interest in other leisure activities. Of the three motivational factors discovered, the obligation the respondents feel to visit the site was discovered to be the most important. The major contribution of this research is its analysis of the relationship between motivations and constraints and the discovery that there are both positive and negative relationships between constraint and motivation factors. The most important finding may be that an increase in curiosity motivation may result in a decrease in disinterest constraints but an increase in the strength of the constraint of Chinese cultural perspectives on death and taboos. The findings suggest that the most effective marketing might not focus too much on the development of curiosity but on other motives, such as obligation and education.     

For the young and old alike – An analysis of the determinants of seniors’ satisfaction with the true door-to-door DRT system EcoBus in rural Germany

Mobility and transportation service requirements change with growing age. Also in a car-based society like Germany many seniors need to give up driving the car and are dependent on relatives or public transport. Especially in rural areas, the accessibility of public transport is often limited. Demand responsive transportation has occasionally been proposed by researchers as a viable alternative to stop-, route- and time-based public transportation to address such problems. This case study analyses passenger data from the true DRT system EcoBus to identify distinct drivers of old passengers’ satisfaction compared to other passengers. Contrary to existing literature, older people stated to be even more satisfied with the service then younger travellers did. Moreover, older travellers tend to travel alone, but showed slightly higher satisfaction when travelling in groups. The results suggest that older people might be more open-minded and positive regarding flexible public transport schemes than expected.     

Residents’ perceptions of tourism development – implications for small economies business: the case study of Ali Sadr,Iran

Ali Sadr Cave is the world's largest water cave and is a protected national heritage of Iran. This paper examines the residents’ perceptions of tourism development. In total, 250 residents of Ali Sadr village were interviewed. To improve the economic outcomes of the exchange between individuals from various cultural backgrounds, it is important to resolve the conflicts between residents and international tourists. In the management of tourism in the region, the local people who strongly support tourism development are not involved much. This paper concludes with recommendations for tourism managers to improve the economic outcomes of local people through tourism development.     

International and domestic tourists’ “a priori” and “in situ” image differences and the impact of direct destination experience on destination image: the case of Linz,Austria

A profound understanding of destination image and its determinants is of significance for destinations aiming to effectively position themselves in the tourism market. However, existing research on destination image formation has mainly focused on the “a priori” and “a posteriori” stages and paid only limited attention to the “in situ” stage. To fill in this gap, this study examines the effect direct destination experience and visitors’ nationality (domestic vs. international) have on both “pre-travel” and “in situ” cognitive and affective elements of image. The study was conducted using 400 international and domestic visitors to Linz, Austria. The findings indicate that there are significant differences in the way domestic and international tourists perceive Linz as a tourist destination both prior and during the actual experience. The study also provides empirical evidence that direct destination experience plays a major role in destination image formation, irrespective of individual’s nationality. The theoretical and practical implications of these findings are also discussed.