传统企业电子商务跨越式发展策略探讨

随着互联网环境的成熟,电子商务真正取代传统商务活动,涌现了一批企业成功开展了电子商务。传统企业进行电子商务经营是不可逆转的趋势。在当前形势下,传统企业开展电子商务应该制定出长期和短期目标,分步骤地开拓国内市场、国际市场,进而实现全方位的电子商务。其实施步骤包括开通第三方平台国内站点;进行客户关系管理;开通第三方平台国际站点;和设立自己的B2C电子商务体系等几个方面。以淘宝网为代表的电子商务企业跳跃式发展表明,传统企业介入电子商务的时机已经到来,本文就此进行说明,已期能为电子商务的长期高效发展提供帮助。     

加强客户关系管理,提高顾客忠诚度

电子商务是互联网时代下的产物,它改变了传统的营销方式,在电子商务运作的程序中,便捷、用户体验度强等特点让它在经济领域的比重和地位越来越明显。其中加强客户关系管理,提高顾客忠诚度是企业获取利润,增加竞争优势的最佳途径。电子商务成功的秘诀在于深度挖掘顾客需求,满足顾客要求。本文通过分析电子商务的客户关系管理,并在电子商务发展特有的环境下讨论企业加强客户关系管理,提高顾客忠诚度的必要性和策略。     

加强客户关系管理，提高顾客忠诚度

电子商务是互联网时代下的产物，它改变了传统的营销方式，在电子商务运作的程序中，便捷、用户体验度强等特点让它在经济领域的比重和地位越来越明显。其中加强客户关系管理，提高顾客忠诚度是企业获取利润，增加竞争优势的最佳途径。电子商务成功的秘诀在于深度挖掘顾客需求，满足顾客要求。本文通过分析电子商务的客户关系管理，并在电子商务发展特有的环境下讨论企业加强客户关系管理，提高顾客忠诚度的必要性和策略。     

电子商务在旅游景区营销中的嵌入与实践

互联网技术的飞速发展给旅游业带来巨大的机遇和挑战,使旅游业现了一个新的转折点。本文依据作者多年的学习和工作经验,首先分析了基于电子商务的旅游景区营销模式,其中提出了“三方”电子商务营销模式以及地方型旅游网站模式,然后在此基础上研究了旅游电子商务的发展策略,分别发展个性化服务、优化旅游电子商务业务操作流程、景区区域联合等几个角度进行了探讨。本文研究成果将对旅游业在电子商务中的应用具有一定的贡献性意义。     

我国网上旅游产品零售发展对策

介绍了B2C旅游电子商务的概念并分析了其优势,剖析了制约我国B2C旅游电子商务发展的主要因素,提出通过建立准确的定位、选择合适的经营模式、确定企业的盈利模式等促进我国B2C旅游电子商务健康发展的对策。     

智能代理在电子商务客户关系管理中的应用

随着电子商务的发展,企业的营销模式和管理理念也在不断发生变革。为了适应全球市场经济的竞争,企业目前最为关切的问题已经变成如何吸引客户、获得客户和维护客户,客户关系管理在企业中的地位越来越重要。本文分析了基于电子商务的客户关系管理,介绍了智能代理在电子商务客户关系管理中的应用,力图为我国电子商务的发展提供一些借鉴经验。     

大数据下B2C电子商务物流配送模式与优化策略

随着互联网技术的发展和普及,电子商务逐渐成为主流商业模式,选择一种适合且低成本、高效率的物流模式成为电子商务成功实现的关键因素之一,而电子商务在配送部门的物流过程存在冗余而复杂、效率低、成本高等诸多问题。由此不难得出结论,降低物流配送成本、提高物流配送效率的关键在于结合大数据分析实现高效精准的物流配送优化。本文详细分析了大数据下B2C电子商务物流配送的管理模式、影响因素和发展现状,然后深入研究了大数据下B2C电子商务物流配送的大数据处理、业务流程和路径优化策略。进而,探讨了大数据平台下B2C电子商务产品销售与物流配送的优化模型,提出了大数据下B2C电子商务物流配送的优化策略,详细研究了技术在B2C电子商务物流企业管理中的应用。B2C电子商务物流配送竞争力的增强依赖于大数据信息的有效整合,以期实现B2C电子商务的最优配送。     

GXS推出供应链管理服务及其可视化解决方案

世界领先的B2B电子商务解决方案供应商GXS公司宣布在中国推出企业供应链管理服务战略及GXS供应链可视化解决方案,将企业供应链管理和可视化解决方案相结合,以帮助企业客户建立与供应商之间更为优化的电子商务整合,在企业商务流程中实现端到端的可视化,从而更为有效地监控供应商     

电子商务在现代旅游企业营销中的应用

旅游业是一个兼具信息密集性与信息敏感性的行业,十分适合运用互联网电子商务交易方式。电子商务技术使现代旅游企业能够以相对较为低廉的成本直接向消费者提供优质旅游产品与服务,并可与消费者和其他旅游生产商、经销商进行互动。本文分析了电子商务的主要含义,对旅游企业电子商务产品和服务进行了市场定位,剖析了当前我国旅游企业电子商务营销面临的困境。提出了现代旅游企业的电子商务营销发展策略。     

试论旅游业B2B发展现状分析

随着人民生活水平的不断提高,在工作之余人们已经不会选择宅在家里,出门旅游成为人们的普遍爱好。游客数量的迅速增长,不仅线下旅游人山人海,线上旅游也是火爆异常,近年来人们愈发对旅游的服务质量不太满意。因此,很多投资人看到了新的商机—开发旅游电子商务B2B平台,那么,到底B2B平台用来干什么的呢?简单的来说B2B一般从事两个方面的工作:第一就是作为旅游企业的交流平台,实现信息共享,同时管理信息系统和提供相应的管理服务;第二是作为旅游企业与游客进行交易的平台,就是进行传统的线上旅游服务。旅游B2B平台就是将传统的线上旅游做一定的延伸,为旅游线路增添光色,更好的为游客服务。     

我国B2C电子商务竞争力影响因素研究

本文重点论述了我国B2C电子商务网站竞争力的影响因素,为更加客观和准确地了解影响B2C电子商务网站竞争力影响因素,本文进行了综合分析方法,得出市场营销能力、网站运营能力、品牌经营能力、商品品类经营能力、信息质量技术能力、客户服务能力是影响我国B2C电子商务竞争力的六大因素。     

扬中电气产业集群品牌竞争力评价与提升策略研究

区域品牌与产业集群存在着密切的互动关系,二者相互作用,共同形成强大的磁场效应,促进强大区域经济体的产生。通过对镇江市扬中电器产业集群区域品牌市场能力、管理能力和发展能力进行评价,发现其存在品牌意识淡薄、网络信息不健全、缺少研发专利技术和人才等问题。镇江市扬中电器产业集群要提升区域品牌的竞争力,必须提高品牌意识;提升合作意识;健全网络信息;加大专利技术研发和引进人才的力度。     

Should all firms adapt websites to international audiences?

The authors investigate the moderating roles of brand equity and purchasing risk in the relationships between website cultural congruity (WCC) and two dependent variables: attitude toward the website (A_ST) and trust in the e-vendor. An exploratory study identifies typical French website design elements (graphic design and layout factors) to use in a subsequent experimental study to manipulate WCC. The results reveal that the effect of WCC on A_ST increases when brand equity is weak; for trust, both brand equity and purchasing risk act as moderators. The interaction between brand equity and purchasing risk reveals that WCC only influences trust when brand equity is weak. Overall, the results suggest that strong brand equity outweighs the effects of WCC in terms of improving site attitudes and reducing purchasing risk, with notable managerial and research implications.     

融合网络推动我国在线旅游业的发展

互联网与旅游业相融合可以使旅游产品的宣传更加广泛、直观,游客的选择更加丰富、便利,更可以有效减少旅游业中的信息不对称现象。同时我国也具备了发展在线旅游业的雄厚基础。因此应通过完善网站功能、提高科技含量、提升网站时效性、差异性、互动性等方式,融合网络推动我国在线旅游业的发展。     

Winning Hearts and Minds: Business-to-Business Branding and the Role of the Salesperson

Many business-to-business firms recognise that strong brands can be a valuable resource in today's competitive business environment. To realise the potential of B2B brands, effective communication of brand values is essential. In most B2B markets, the primary form of brand communication is through the sales force and their ability to adapt sales strategies and messages to accommodate customer interactions. There are gaps in the literature regarding the brand value communication process in the customer-salesperson dyad. We argue that successful B2B brand communication requires sales strategies that incorporate brand values appealing to the emotional and the rational concerns of organisational buyers. This paper examines the brand communication process in the salesperson-customer dyad and the extent to which adaptive selling based on a brand platform of rational and emotional brand values could better respond to buying centre members.     

本土网站品牌资产及其形成机制——基于网站内容视角的实证研究

This study develops a research model that can be used to evaluate website brand equity from the perspective of web contents. To evaluate the model and to examine the effects of web contents on brand equity, a SEM analysis is conducted on twenty Chinese websites which could be classified into four different types. The results show that the website brand equity model, which is composed of five dimensions, namely brand loyalty, perceived quality, brand relationship, brand experience and brand attraction, is useful for measuring website brand value, and also applicable to different web types. Web contents factors, such as recourses, design, service and interactivity, are found to be the antecedents of website brand equity, and they all affect dimensions of website brand equity. However, the effects vary according to web types. The results also demonstrate that portal websites’ brand equity value is the highest while shopping websites’ brand equity value is the lowest among the four web types. Suggestions and implications are provided for website brand management.     

在线品牌社群成员关系如何促进品牌忠诚——基于强弱连带整合的视角

文章从强弱连带整合的视角,探讨在线品牌社群成员强关系和弱关系数量对品牌忠诚的促进机制。借鉴社会资源理论的研究框架,基于品牌社群相关理论,本文提出了研究假设,并采用偏最小二乘法进行实证检验。结果显示：弱关系数量不会增强品牌社群信息价值和社群社交价值;强关系数量则对两种社群价值都有促进作用;品牌社群信息价值只能促进持续性社群承诺,而品牌社群社交价值会促进持续性社群承诺、情感性社群承诺和规范性社群承诺;情感性社群承诺和持续性社群承诺都会促进品牌忠诚,规范性社群承诺则不能。研究结论从连带强度的视角丰富了品牌社群理论,同时对在线品牌社群建设具有指导意义。     

Strategic and Operational Perspectives of SME Brand Management: A Typology

This paper seeks a holistic understanding of brand management in SMEs, incorporating both strategic and operational perspectives. The aim of the study is theory‐building, contributing a typology of SME brand management. The typology has two dimensions, namely a primary strategic focus (internal or external) and a brand management capability/operational capability (strong or weak). Four SME brand management types emerge: organization brand identity‐driven, operations‐driven, organization brand image‐driven, and opportunistic. The results have practical implications for SME owner–managers, who can utilize them for planning purposes, to develop the most appropriate strategic orientation and brand management processes to enhance the SME performance.     

Interacting with background music engages E-Customers more: The impact of interactive music on consumer perception and behavioral intention

The current study investigates the potential of applying interactive music to the design of e-commerce websites, aiming to create more engaging consumer experience. The model of Theory of Interactive Media Effects (TIME) is applied to propose two psychological mechanisms – heightened consumer control and perceived vividness of the website – that explain the effect of interactive music on consumer engagement. A single-factor experiment with three conditions (the control condition without background music, the static background music condition, and the interactive background music condition) was conducted and data from 248 consumers were collected. Results found that consumers in the interactive music condition were more affectively engaged in the shopping task compared to those in the other two conditions due to a higher level of novelty. The novelty dimension of affective engagement subsequently led to stronger behavioral intention and more positive perception toward the website and its brand. Whereas consumer control explained only affective engagement with the online store, perceived vividness of the website predicted both cognitive and affective engagement. In conclusion, the present study contributes to scholarship by addressing limited discussion on interactive music under the context of consumer behavior and drawing attention to perceived control and vividness as critical mediators of consumer engagement in the digital retailing environment.     

Advertising weak and strong brands: Who gains?

The authors present an empirical study that compares advertising for a weak brand and advertising for a strong brand. The results indicate that brand attitude and purchase intention for the weak brand are higher when subjects cannot recall the ad. The opposite is found for the strong brand. Comparisons between single‐brand ads and a joint ad reveal that ad‐evoked brand recall increases for the weak brand in the joint ad and decreases for the strong brand. Furthermore, brand attitude and purchase intention are lower in the joint ad for the weak brand and higher for the strong brand. The study adds new insights to the literature on brand exposure without recall and the literature on joint advertising. © 2005 Wiley Periodicals, Inc.