The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective

This study expands upon previous research on the antecedents (job demands and job resources) and outcomes of frontline employee burnout, and examines the role of customer orientation (CO) in the burnout process. Using data from frontline bank employees in New Zealand, we investigate both the direct relationships of CO to burnout and job outcomes (job performance and turnover intentions) and the buffering role of CO concerning the relationships between job demands, burnout, and job outcomes. The study results show that burnout mediates the effects of job demands and job resources on job performance and turnover intentions. Besides being directly related to burnout and job performance, CO also buffers the dysfunctional effects of job demands on burnout and job outcomes. Implications of the results are discussed and future research avenues are offered.     

Antecedents of repatriates' job satisfaction and its influence on turnover intentions: Evidence from Spanish repatriated managers

Executives in today's business world are increasingly conscious that the competitive advantage of international companies rests upon unique global knowledge and experience. Consequently, the retention of executives with these skills is one of the main concerns of international organizations. Dissatisfaction with the job assigned after expatriation is an important determinant of the repatriation failure rates. This study explores this relation as well as the antecedents of job satisfaction among a sample of 81 Spanish repatriated managers. Findings: job satisfaction relates to turnover and the position assigned to the repatriates on their return, as well as the accuracy of their expectations, influences their job satisfaction. The article discusses implications for practitioners and scholars.     

The value of human resource management for organizational performance

All executives would like to see their organizations perform better, and most search for tools that can help make this happen. For decades, human resource managers have believed that their function enhances performance. This contention has been met with skepticism on the part of executives, who wonder whether funds allocated to the human resource function are good investments. Dozens of studies have examined this issue, but their inconsistent results have provided no conclusions. To resolve a long-standing and controversial question – does human resource management matter for organizational performance? – we take stock of the available evidence. Based on data from over 19,000 organizations, we conclude that human resource management adds significant value for organizations. In addition, the value added is strongest when human resource systems are emphasized rather than individual practices, when human resource management decisions are tied to strategy, and among manufacturing firms.     

煤炭企业战略性人力资源管理的特征与对策

煤炭企业战略性人力资源管理具有关键性、开发性、整体性、系统性和竞争性特征。煤炭企业实施战略性人力资源管理应树立“以人为本”的战略管理思想,组建战略性人力资源管理机构,完善人才选聘机制,加强效绩考核管理,建立有效的激励机制,加强战略性的员工培训和开发。     

国际化进程中企业的人力资源管理

我国加入WTO以后,经济的国际化进程加速,这对企业产生了深远的影响,企业的人力资源体现出新的特点,主要是:人力资源国际化与本土化趋势并存,人员的结构性积压和过分流动并存。面对新的形势,企业的人力资源管理必须从管理理念、管理制度和管理手段等各个方面开拓新的思路,以使企业在日益激烈的竞争中占据主动。     

Turning small business interns into applicants: The mediating role of perceived justice

Internship is a relatively low-risk approach for entrepreneurs to attract and select prospective employees. But what factors can influence interns' intentions to join small businesses? Based on the model of action phases, realistic job preview theory, and organizational justice theory, I hypothesize that interns' post-internship intentions to join can be predicted by their pre-internship job-seeking goal and their during-internship involvement with the host organization. Perceived organizational justice is hypothesized to mediate the relationship between involvement and post-internship intentions to join. Temporally lagged data from 104 small business interns support most hypotheses. In addition, compared to a group of 175 corporate interns, small business interns are more likely to change their minds after the internship, and justice perception has a stronger effect on their post-internship intentions to join.     

论事业单位人力资源管理

人力资源是企业发展的核心力量,人力资源管理也是企业管理的核心.文章笔者详细阐述了我国人力资源管理的现状以及存在的问题,并就如何完善人力资源管理提出了自己的建解.     

略谈企业人力资源管理

人力资源管理对企业取得持续长久的竞争力有重要的意义。国内企业人力资源管理中常出现的一些问题,诸如人力资源管理缺乏专业性、招聘缺乏科学性等。因此应从人力资源管理的观念、招聘、培训以及企业文化建设等方面给出相应的解决对策。     

东北装备制造业高级人才短缺的原因及对策

东北有我国装备制造业的雄厚基础但缺少相应的高级人才 ,这是影响东北装备制造业快速和长远发展的根源所在。以信息化促进东北装备制造业的发展是东北三省“十五规划”的重要战略内容 ,装备制造业高级人才又是实现这一战略的关键。通过对装备制造业高级人才短缺的原因分析 ,借鉴国内外企业的成功经验 ,找出解决相应的对策。     

韩国在华企业国际化经营中人力资源管理的实证分析

企业国际化经营中的人力资源管理问题一直是业界管理者讨论的一个热点问题,也是学术界研究的重要课题。跨国公司能否成功地对当地员工进行管理,对其经营成果有着重要的影响。本文以韩国企业在华开展国际化经营中的人力资源管理方面遇到的问题为引子,采用了问卷调查与实际考察相结合的方法,建立了研究模型,提出并验证了假设,最后在理论与实践相结合的基础上揭示了中国员工的劳动价值观及其本质,向在华韩国企业提出了制定和推行有效人力资源管理方案的科学依据及进行跨文化管理的方法。     

Human resource management, ethical context, and personnel consequences: A commentary essay

In the Journal of Business Research, Koonmee, Singhapakdi, Virakul, and Lee (2010) empirically explore the notion that institutionalized ethics and quality of work life can be utilized in companies to prompt different positive work outcomes. This commentary essay considers the theoretical and practical contributions of this research, as well as the study's virtues and limitations, and offers several suggestions for future inquiry based on the findings. As a whole, the HR field should more fully consider how a variety of positive personnel consequences might be prompted from an ethical context developed through beneficial human resource management practices.     

信息系统在人力资源管理中的应用现状及展望

信息化是当今世界经济和社会发展的大趋势。随着我国市场经济体制的进一步成熟,市场竞争已经进入一个更高的层次,市场的激烈竞争突出了企业中人力资源的重要性,人力资源管理的地位日益提高。在这种形势下,适应信息技术发展要求的人力资源管理系统必将成为企业提高人力资源管理效率和水平的有力手段,它也是未来企业人力资源管理适应环境变化的主要发展趋势。     

事业单位绩效管理刍议

本文笔者在深入解读我国事业单位绩效工资制度基础上,分析了进一步推进此项工作的难点和存在的问题,并提出了相应的对策建议.     

Introducing Western-style HRM practices to China: Shopfloor perceptions in a British multinational

The management of host country employees is often portrayed as a particularly fraught dimension for multinational firms. The problems involved are considered exponentially greater when there are substantial institutional differences and “cultural distance” between the host country and a multinational firm's parent country, as is assumed to be the case for Western firms operating in mainland China. Based upon detailed case study research conducted at a UK-invested firm in China between 1999 and 2003 and a comparative study of a Chinese state-owned firm, this paper explores the veracity of such assumptions. The findings indicate that Western human resource management (HRM) practices can be transplanted successfully and questions the degree to which foreign-invested enterprises (FIE) need to adopt “the Chinese way of doing things”. Indeed, such practices can be innovative in the Chinese context and provide a competitive source of differentiation for multinationals as employees.     

Novelty and new firm performance: The case of employment systems in knowledge-intensive service organizations

This paper investigates a question at the core of entrepreneurship research: how does novelty affect new venture performance? We address this question for a type of factor-market innovation deemed critical in the contemporary economy: novelty in employment systems. Our longitudinal study of new firms in a knowledge-intensive service industry shows that the relationship between employment-system novelty and organizational productivity is curvilinear and U-shaped. We also find suggestive evidence that new firms with employment systems exhibiting discrepant degrees of novelty (i.e., combinations of highly conforming and highly novel practices) are less productive than those with coherent employment systems.     

A strategic approach to workforce analytics: Integrating science and agility

Workforce analytics is a major emerging trend in human resource management. Yet, despite the enthusiasm, there exists a misunderstanding of how organizations can successfully use workforce analytics to achieve important organizational outcomes. This article proposes ways to overcome this execution dilemma and achieve organizational success with workforce analytics through the integration of agile development with scientific research. We use a number of company examples to outline five key parts of an agile workforce analytics process: (1) prioritizing issues, (2) integrating deductive and inductive approaches, (3) preparing and validating data, (4) applying multiple methods in concert to support decisions, and (5) transforming insight into action to improve business outcomes.