The (In)Visibility of Grandparents in Family Leisure Research: A Call for Expanded Conceptualizations of “Family”

ABSTRACT

The continued focus on the individual as a unit of analysis, along with the privileging of the nuclear family over the past two decades of family leisure scholarship, has rendered grandparents virtually invisible in family leisure scholarship. In this commentary, I examine the position of grandparents in leisure research and suggest that the implicit acceptance of the status quo has been detrimental to the state of family leisure research. Drawing on literature from both leisure studies and family relations, I assert a more nuanced understanding of the complexities of diverse family forms is vital to the progression of family leisure scholarship.     

What Does Vacation do to our Family? Contrasting the Perspectives of Parents and Children

Family has been identified as the most important consumption unit. This research builds on related theories of family system and vacation functions and empirically examines the dimensionality of family vacation functions. Through focus group interviews and survey techniques, a typology of family vacation functions was identified. Stressing both “home environment” and “destination environment,” “we” and “individual,” the functions are “Bonding and Sharing,” “Communication,” “Escape and Relaxation,” “Children’s Learning,” and “Novelty Seeking.” Fathers, mothers, and children showed significant differences in their perception of these five dimensions. Parents, especially mothers, appeared to be much more group well-being oriented, and their aspirations for vacation performing various functions were much more pronounced. Children did not demonstrate the equal amount of enthusiasm towards family vacation. Implications were discussed from both academic and applied perspectives.     

Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Robots and artificial intelligence (AI) technologies are becoming more prominent in the tourism industry. Nowadays, consumers are faced with multiple options involving both human and robot interactions. A series of experimental studies were implemented. Four experiments demonstrated that consumers had a more positive attitude toward robot-staffed (vs. human-staffed) hotels when COVID-19 was salient. The results were different from previous studies, which were conducted before the COVID-19 pandemic. Since the moderating role of perceived threat in consumers’ preference for robot-staffed hotels was significant, the respondents’ preference was attributed to the global health crisis. This research provides a number of theoretical and managerial implications by improving the understanding of technology acceptance during a health crisis.     

Does size matter? Corporate social responsibility and firm performance in the restaurant industry

Despite an increasing number of hospitality studies on the link between corporate social responsibility (CSR) and corporate financial performance (CFP), the literature has predominantly focused on the CSR–CFP relation without considering moderating factors. Consequently, the current study introduces firm size as a potential moderator on the CSR–CFP relationship. Performing a two-way fixed-effects model by firm and year with Newey-West standard errors, this study finds that firm size moderates the effect of positive CSR on CFP while it does not moderate the effect of negative CSR on CFP in the U.S. restaurant context.     

How Does the Work Status Affect Employees’ Job Attitude and Behavior in the Hotel Industry?

The study focuses on how work status impacts employees’ perception of job satisfaction, organizational commitment, and job performance in the hotel industry. Also, it explores whether supervisors perceive employees’ job attitudes and behavior in the same way as they perceive. Data were collected from a self-administered survey for five-star hotel employees and supervisors in Seoul, South Korea. A total of 335 valid responses were collected from 280 employees and 65 supervisors and analyzed by using structural equation modeling. The results of the study indicated that nonstandard employees expressed higher job satisfaction and higher organizational commitment but perceived lower job performance than standard employees did. Work status had no significant moderating effect on the relationships between job satisfaction, organizational commitment, and job performance; however, the results of this study indicated that supervisors’ perceptions of nonstandard employees’ job satisfaction, organizational commitment, and job performance were quite different from those of the nonstandard employees themselves. This study suggests that hotel operators should develop strategies to fully utilize nonstandard employees who reveal potential for quality service to guests.     

Reclaiming the ‘L’ word: Leisure Studies and UK Higher Education in neoliberal times

Leisure is a major sphere of both private and public life. It is thus of concern that the identity and profile of Leisure Studies in the Higher Education curricula of the United Kingdom have declined in prominence over the past decade. This trend is not peculiar to Leisure Studies; the social sciences as a whole are threatened by a neoliberal economic discourse which increasingly informs Higher Education strategic management. The aim of this article is to investigate the impacts of the declining status of Leisure Studies as experienced by lecturers and researchers in the subject field. It is based upon a project commissioned by the Higher Education Academy in 2015. It was found that Leisure Studies faces two principal challenges. The first is to re-establish its status as a subject field within the social sciences, the second is to ensure it retains a relevance to leisure practice, particularly in terms of the management of its provision. The article proposes greater academic engagement in ideational ‘border crossings’ to advance thinking on leisure in the social sciences and to explore opportunities for collaboration within them. We conclude that Leisure Studies arguably suffers from a crisis of representation, as opposed to a crisis of relevance.     

Does the sequence of presentations matter for academic conferences? An application of the peak-end rule in event management

Abstract

In psychology, the peak-end rule has been used to describe the effects of emotional factors on live experiences. However, it has yet to be examined in the contexts of events and conferences. This study investigated the influence of conference presentation order, excitement following peak experience, previous conference experience, and time since one’s last visit on conference satisfaction and loyalty. Although no significant differences in satisfaction and loyalty were found with regard to the order of presentations, previous experience and time since last visit were found to have significant effects on attendees’ outcomes. End-of-conference peak experiences exhibited the strongest influence on loyalty.     

Does living in the vicinity of heritage tourism sites influence residents’ perceptions and attitudes?

Abstract

This study investigates whether the perceptions and attitudes of residents living within the vicinity of heritage tourism sites differ from those living further afield. It examines residents’ attitudes toward tourism development; community attachment; environment and culture attitudes; economic gain; and involvement, alongside the moderating role of distance from heritage tourism sites. In doing so, it investigates how the aforementioned factors influence residents’ perceptions of tourism development in their city. Data was collected from inhabitants of Kashan and Tabriz, two historic cities couched within Iran’s growing heritage tourism sector, and analyzed using partial least squares - structural equation modeling. The findings demonstrate significant differences between the perceptions of tourism impacts, economic gain, environmental and cultural attitudes, and involvement between residents living within the vicinity of heritage tourism sites and those living further afield. However, these findings contradicted the hypotheses; identifying higher positive perceptions, environmental and cultural attitudes, economic gain, and involvement for residents living far from heritage tourism sites. Further, the findings did not support the moderating role of distance for the effects of influencing factors on residents’ perceptions. Therefore, this study proffers significant theoretical contributions and practical implications with regards to developing sustainable tourism in Iran.     

Vacationers in the countryside: Traveling for tranquility?

Tranquility seeking is growing phenomenon in tourism. While tranquility has been frequently used in tourism motivation literature, it is unclear what it means in tourism and how to recognize it in tourism motivation. The study seeks to explore the forms of tranquility through a lens of motivational framework. Data collecting from Moganshan town, a well-known rural resort in China, revealed that vacationers acknowledged various forms of tranquility in holiday experiences in general. Specifically, the need of tranquil amenities rather than need of tranquil states was dominant trigger of the phenomenon; affective qualities of tranquility were the main source of information that influenced the destination choice. The inclusion of tranquility in tourism extends our understanding of tourism motivation and adds a new subject applicable to tourism.     

What are the key success factors for strategy formulation and implementation? Perspectives of managers in the hotel industry

This study investigates how hotel managers describe strategy and identify key success factors for its formulation and implementation. The study analyzes qualitative data collected through semi-structured interviews with property level top managers of hotels in Hong Kong. The findings show that hotel managers prioritize competition analysis and macro-environmental conditions over internal characteristics such as teamwork in strategy formulation. In the implementation phase, however, internal considerations such as employee involvement and strategic consensus are given prominence. This study provides a significant contribution by examining how top level practitioners in the industry interpret success factors in their strategic management efforts, and it highlights a largely neglected area in the hospitality and tourism management literature.     

How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?

The COVID-19 pandemic has had far-reaching impacts on the hospitality industry and its employees. The purpose of this study was to explore the effects of infection anxiety with COVID-19 (IAWC) on employee motivation and work behaviors. This study proposes and examines a model predicting that IAWC has indirect effects on service and helping behaviors via intrinsic motivation. Furthermore, we expect that career future time perspective mitigates the harmful effects of IAWC on service and helping behaviors. We tested our moderated mediation model using data collected from multiple time points and multiple resources (i.e., hotel employees and their corresponding supervisors). The results show that IAWC indirectly influences service and helping behaviors via intrinsic motivation. In addition, career future time perspective moderated the effects of IAWC, such that the indirect effects of IAWC were weakened when employees' career future time perspective was high. This study extends our understanding of the impacts of IAWC on hospitality employees and the buffering effects of career future time perspective. The theoretical and practical implications of this study are discussed.     

Residents’ Participation,Perceived Impacts,and Support for Community-based Ecotourism in Cambodia: A Latent Profile Analysis

Throughout Cambodia, community-based ecotourism (CBET) has been initiated and established to generate additional income for local people and to conserve local natural resources since the early 1990s. However, few studies have addressed residents' attitude towards CBET. Therefore, the purpose of this study is to identify the residents' attitude towards CBET. The study classified 209 residents of Yeak Laom CBET in north-eastern Cambodia with respect to their participation in non-remunerative and remunerative activities, perceived impacts on livelihood assets and livelihood outcomes, and support for CBET. Rather than the conventional cluster analysis used by most previous studies, Latent profile analysis was employed. The study suggests that residents of a CBET may consist of four attitude clusters, namely Absolute Supporter (69%), Beneficiary Supporter (14%), Concerned Supporter (11%), and Ambivalent (6%). In conclusion, most residents of a CBET are likely to support CBET development and believe that it has positive impacts on their livelihood assets and outcomes, albeit with little involvement. The residents of the study area can be considered as a tourism-hungry community.     

New tourism for old? Policy developments in Cornwall and Devon

This paper will examine current tourism policies in Cornwall and Devon. Although long established, the tourist industry is in need of restructuring in order to compete in an increasingly discerning and heterogeneous market. Beginning with an overview of the current role and characteristics of tourism in the two counties, this paper will analyze aspects of European, national, regional and local policy. It will be shown that the restructuring of tourism within Cornwall and Devon has resulted in a shift in institutional control over tourist space which is in part a response to a wider context of changes in the nature of commodification and consumption. In conclusion it will be argued that the analysis of tourism policies and strategies cannot be simply reduced to the function of economic imperatives, but needs to be analyzed by conceptualizing such developments as a complex multi-dimensional set of socio-cultural relations and flows.     

Does cultural value exacerbate or mitigate the effect of perceived compensation gap between locals and expatriates in hotel industry?

Within the expatriation system in the hospitality industry, a large compensation gap exists between expatriates and local employees. Drawing upon equity and social exchange theories, this paper examines the relationship between the perceived reasonableness of the expatriate–local compensation gap and workplace deviance behaviors (organizational and interpersonal). Moreover, the paper discusses the moderating effect of power distance and traditionality as important cultural boundaries in this relationship. Results of a survey among 46 expatriates and 297 local employees in the Chinese hotel industry indicated that the perceived compensation gap is positively related to the organizational and interpersonal deviance of local subordinates. High traditionality mitigates the effect of the compensation gap on deviance. However, contrary to our expectation, high power distance exacerbates such effect. The paper likewise discusses the theoretical and practical implications of the findings.     

Compensation practices in the lodging industry: Does top management pay affect corporate performance?

The current study examines the relationship between executive compensation and firm performance in the U.S. lodging industry. It is not clear-cut whether performance leads to compensation or compensation drives firm performance. Our contention is that cash and lagged equity-based compensation drive the firm performance. Our findings suggest that chief executive officer's (CEO) contemporaneous cash-compensation and one-year lagged equity-compensation positively affect the accounting performance measures return on assets and Tobin's Q; but neither compensation components affects the market-performance measure, stock returns, in the lodging industry. Quantitatively similar findings are found for the chief financial officer (CFO). Further robustness test show that further lags of equity compensation of both named executives do not result in increased stock performance in the lodging industry.     

Domestic tourism demand of urban and rural residents in China: Does relative income matter?

The aim of this research is to investigate the domestic tourism demand of urban and rural residents in China. Based on the data from the National Household Tourism Survey, we specify Chinese domestic tourism demand as a function of absolute income, relative income, domestic tourism price, and substitute price. As a major contribution of this study, relative income is measured using the distance between individual income and average income over a city/province. Based on the estimation results from multilevel models, this paper highlights the effect of relative income on domestic tourism demand in some sub-regions of China. Furthermore, regional differences between residents in different sub-regions and different patterns of determinants between urban and rural residents are identified and discussed.     

Do members want the bells and whistles? Understanding the effect of direct and partner benefits in hotel loyalty programs

ABSTRACT

As a way of increasing the perceived value of hotel loyalty programs, hoteliers are partnering with non-hotel brands to differentiate and drive member engagement. We examine the effect of such strategic alliances on the loyalty to a member program and further test a structural equation model with n = 469 active loyalty members. Our model investigates whether tier status and satisfaction function as mediators of the effects of a strategic alliance on brand loyalty. Our findings indicate that the benefits that loyalty programs and partnerships with non-hotel brands offer can positively influence brand loyalty when the member’s tier status and satisfaction mediates.