The effects of high performance work systems in employees’ service-oriented OCB

The present research investigates the effects of “High Performance Work Systems (HPWS)” on employees’ “work engagement” and “service-oriented Organizational Citizenship Behavior (OCB)”, through the development of a social and justice climate. In doing so, “Partial Least Squares Structural Equation Modeling (PLS-SEM)” was applied based on a convenient sample of 448 customer-contact hotel employees across ten Greek hotel organizations. In summary, the study reveals first the valuable contribution of HPWS towards the development of a justice and service climate, which in turn influence positively employees’ work engagement. As a consequence, employees respond by exhibiting extra role behaviors and by engaging in service-oriented OCB. Overall, the findings clarify the mechanism behind the HPWS process, known as the “black-box”, a valuable knowledge for professionals practicing Human Resource Management (HRM).     

‘Plus ça Change,Plus C'est la Même Chose’: Music Promoting,Digital Leisure,Social Media and Community

This article draws from interviews with music promoters from the northern England to consider their use of social media to develop online communities. It reveals they have developed online spaces offering digital leisure for the making and enjoying of music, but the forming of these music-loving communities is problematic. Promoters are necessarily distracted by what might be called a corporate community of agents, local councils, and so forth. Promoting itself is complicated by the social community of live music fans with its different music genre-based subcommunities. As a result, complex community structures form around “pools,” “webs,” and “hubs” with whom the promoters communicate in both instrumental and communicative ways. Underpinning this social construct, activity in the community is predominantly transactional and instrumental in an approach that differs little from the equivalent offline world and, as a result, offers little as a transformative space for social justice.     

Religion and perceived travel risks

This study investigates the effects of religion on perceived risks associated with travel to China. A sample of 223 international travelers answered questions about the travel risks associated with travel to China, their religious affiliation, and the strength of their religious beliefs—their religiosity. A principal components analysis identified five risk dimensions: “Value risk,” “Physical/Psychological risk,” “Health risk,” “Terrorism/Social risk,” and “Equipment/Satisfaction risk.” Regression analyses identified statistically significant positive relationships between religiosity and perceived travel risks while holding experience constant. Multivariate analysis of variance (MANOVA) and a series of one-way analysis of variance (ANOVA) tests revealed significant differences in the perceived travel risks across religious affiliations. Across all five risk dimensions, travelers who reported a religious affiliation perceived more risk than nonreligious travelers did. Religiosity, religious affiliation, and the perceived risk dimensions also discriminated among preferred travel styles for a future trip to China. Implications of the study's results are discussed, and limitations and recommendations for future research presented.     

“Continent-wide” sports spectacles: The “multiple host format” of Euro 2020 and United 2026 and its implications

Predominantly, sport mega-events (SMEs) have been staged in one or, occasionally, two countries. However, the 2020s, symbolize a decade where two of the largest SMEs will take up a geographically unique format, and be staged in 12 and 3 host countries, respectively. This article visits the “multiple host format” and examines three key organizational implications of this alternate format. These include grievances for event attendees, less financial risk concerning new stadia/infrastructure, and challenges with regards to security planning. Overall, the format represents an including and innovative solution, in a time wherein SMEs have been questioned for excessive expenditure and “unsuited” hosts.     

Residents' Perceived Impacts of Gaming Development in Macau: Social Representation Perspectives

The purpose of the research was to provide a better understanding of local residents' perceived impacts of gaming tourism based on social representations theory. An empirical investigation was conducted in Macau, where gaming tourism is under explosive development. Through a survey of 396 local residents, two social representation groups were identified: “Ambivalents” and “Rationalists”. The two social representation groups presented significantly different perceptions and attitudes toward the impacts of gaming tourism in Macau. The three most significant factors that influenced residents' representations were personal income, perceptions of gaming tourism being able to increase personal/family income, and satisfaction with government performance in managing gaming tourism development. The research provides theoretical implications for future gaming impact studies and also practical ones for local governments and stakeholders in the tourism industry in Macau and other gaming destinations.     

Domestic tourism and sustainability in an emerging economy: Brazil's littoral pleasure periphery

The littoral pleasure periphery (LPP) is a major and expanding spatial feature of Brazil that is dominated by almost 200 specialised coastal resorts, beachfront metropolises and beachfront cities. It is notable in an emerging economy context for the extent to which domestic forces have influenced its development, including not just favourable geographic features but patterns of historical settlement, modernisation processes, national culture, and geopolitical motivations. Reflecting Brazil's economic and social dualities, the LPP exhibits two distinct models. The southern LPP, like counterparts in the more developed world, is long-established and displays an “organic” growth trajectory. The northern LPP is a hybrid of “organic” and “induced” impulses exhibiting more rapid and largely planned growth manifested in low density development. Despite efforts of a multi-partner regional tourism initiative – the Programa de Desenvolvimento do Turismo (PRODETUR) – to facilitate economic and social equity through targeted tourism investment, the northern LPP resembles classic Third World LPPs where mainly “non-white” local residents are often displaced by coastal development involving “white” investors and tourists. Unsustainable tourism outcomes are therefore indicated in both components of the Brazilian LPP and minimal progression toward an enlightened mass tourism ideal.     

Evidence of a low-carbon tourism paradigm?

The global tourism industry has benefited from exceptional growth; however, a number of challenges have the potential to seriously undermine the industry's future aspirations. This research uses social representation theory to understand how the social group of tourism experts makes sense of the phenomena of “tourism growth”, “low-carbon tourism”, “peak oil” and “risks for tourism”, and whether representations are indicative of different underlying paradigms. A total of 101 experts from various tourism professions and key demographics were interviewed using the free associations method. The findings reveal distinct representations of the four phenomena, but also significant linkages between them, in particular in relation to the global economy, transportation, energy supply and sustainability. Further, whilst experts appear grounded in the Dominant Social Paradigm of consumerism and neoliberal capitalism, there is evidence of alternative views that question some of the fundamental assumptions of the growth paradigm. In particular, when asked about low-carbon tourism and peak oil, experts advanced associations that indicated an Alternative Paradigm. A broader paradigm shift originating from within tourism, however, alone is unlikely.     

The secondary crisis communication of Occupy Central on Weibo: A response to Denis Tolkach

This is a response to the rejoinder by Tolkach (2018) to Luo and Zhai's (2017) paper (“I will never go to Hong Kong again” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott). The authors recognize Tolkach's suggestion on academic debates but hold different opinions to his arguments. Thus, further clarification is provided to Tolkach's two main concerns: the impact of Occupy Central on Hong Kong tourism and sentiment analysis of censored material. This response emphasizes that Luo and Zhai primarily discussed the secondary crisis communication and public emotions that arose in the Chinese social media over the events in Hong Kong, and not the events themselves. Additionally this rejoinder provides more information on Tourism between mainland China and Hong Kong, the environment of Chinese social media, and academic research progress in mainland China. It also advocates an “empathetic understanding” in cross-cultural academic dialogue.     

Factors affecting undergraduates' commitment to career choice in the hospitality sector: Evidence from Saudi Arabia

Little is known about the factors underlying students’ commitment to career choices in the hospitality industry in non-western contexts. This research explores the drivers of commitment to career choice among undergraduates studying hospitality in Saudi Arabia. Employing the Social Cognitive Career Theory, this research examines commitment to hospitality career against personal and contextual variables, together with two control variables of (i.e., “year of study” and “industry experience”), expected to influence students’ career decisions. From a valid sample of 227 students, it was found that “self-interest,” “outcome expectations,” “the nature of working environment,” “the nature of working day,” “nepotism (wasta),” “industry experience,” and “year of study” were the best predictors of students’ commitment to career choice; in contrary, “social status” and localization (saudization) of workforce were not significant determinants. Implications of the findings and avenues for future research are also discussed.     

Prosocial behaviour in volunteer tourism

This paper applies Self-Categorisation Theory to examine issues of role ambiguity and the balance between prosocial behaviour and personal benefits in volunteer tourism. Using interviews with returned volunteer tourists, the cognitive processing of their experiences was analysed; particularly the processes of individuation uncovered through “I” statements, and depersonalisation, through impersonal “you” statements. Results revealed that “I” statements described the tourist experience and personal benefits of volunteering, whilst impersonal “you” statements described the volunteering experience. Furthermore, as the theory predicts, the depersonalisation process (impersonal “you” statements) co-occurred with prosocial behaviour (co-operation, altruism, empathy, and shared norms). The findings suggest new and promising communication-based methods to better understand tourists’ self-assigned roles and prosocial behaviours.     

The impact of tourism on the physical environment

Cohen Erik “The Impact of Tourism on the Physical Environment”, Annals of Tourism Research, Vol. V, No. 2, April/June 1978, pp. 215–237. While moderate and well-distributed tourism may help to upkeep attractions and preserve the environment, tourism as a mass industry poses new environmental risks. This paper is a first attempt to assess systematically the environmental impact of tourism and to spell out the principal factors on which this impact depends: the intensity of tourist site-use, the resiliency of the eco-system, the time perspective of the developers and the transformational character of touristic developments. The environmental dynamics of the tourist ecological sub-system are shown to consist of a constant expansion at the margins and intensification at the mature core, leading to the creation of “contrived” attractions both at the core (as “natural” attractions decline) and the margins (to supplement meager “natural” attractions as tourism expands into less attractive regions). Two major types of measures for environmental protection are discussed: those protecting the environment for tourism and those protecting it from tourism. The need for the second type of measures is emphasized, particularly in developing countries, which face greater environmental risks from tourism than the developed ones.     

Examination of tourism undergraduates’ industry commitment,in the context of China

Grounded in the Social Cognitive Career Theory (SCCT), this study developed a comprehensive research framework that encapsulated both personal and contextual factors in terms of tourism undergraduates’ commitment to career choice in the context of China’s social and vocational contexts. Applying structural equation modeling (SEM) to the data collected from 446 undergraduate students studying tourism in China, this study shows that “self-interest,” “others’ support,” “social status,” “outcome expectation” and “nature of work” exert significant effects on students’ commitment to career choice. Implications of the findings include suggested interventions in attracting tourism students to persist in their career path.     

An analysis of members' perspectives of service quality in Hong Kong tourist association membership system

The objectives of the study were (1) to evaluate members' satisfaction and expectation towards the quality of services provided by the HKTA membership system; (2) to identify the performance “gap” between members' satisfaction and expectation in the HKTA membership system; and, (3) to explore the impact of members' satisfaction level in participating in the HKTA membership system. A comprehensive survey was conducted and a Simple Random Sampling plan was used to survey 600 members. It was found that 28 out of 32 attributes had negative performance “gaps.” The likelihood of participating in HKTA activities was dependant on the members' satisfaction in “Increase social awareness,” “Opportunities to liaise with business associates” and “Upgrading staff through training courses.” The implications of the findings were discussed and recommendations were proposed.     

Ecotourism after nature: Anthropocene tourism as a new capitalist “fix”

Abstract

How does ecotourism – conventionally characterized by its pursuit of a “natural” experience – confront assertions that “nature is over” attendant to growing promotion of the “Anthropocene”? One increasingly prominent strategy is to try to harness this “end of nature” itself as a novel tourism “product”. If the Anthropocene is better understood as the Capitalocene, as some contend, then this strategy can be viewed as a paradigmatic example of disaster capitalism in which crises precipitated by capitalist processes are themselves exploited as new forms of accumulation. In this way, engagement with the Anthropocene becomes the latest in a series of spatio-temporal “fixes” that the tourism industry can be seen to provide to the capitalist system in general. Here I explore this dynamic by examining several ways in which the prospect of the loss of “natural” resources are promoted as the basis of tourism experience: disaster tourism; extinction tourism; voluntourism; development tourism; and, increasingly, self-consciously Anthropocene tourism as well. Via such strategies, Anthropocene tourism exemplifies capitalism’s astonishing capacity for self-renewal through creative destruction, sustaining itself in a “post-nature” world by continuing to market social and environmental awareness and action even while shifting from pursuit of nonhuman “nature” previously grounding these aims.     

Leader knowledge hiding and employee change-oriented voice: A dual mediation process

Extending the literature on “leader knowledge hiding” to employee work behavior, we present the first empirical investigation of how and when “leader knowledge hiding” impacts “employee change-oriented voice”. We test the mediated effects of “leader-based self-esteem” and “leader-based trust” on the relationship between “leader knowledge hiding” and “employee change-oriented voice” by integrating the theoretical frameworks provided by the theories of self-consistency and social exchange. We also invoke social role theory and propose leader gender as the boundary condition for these mediating effects. Two field studies are conducted using multi-source (leader-employee dyads) data from various tourism and hospitality organizations. This study uncovers the dual mediation process of “leader-based self-esteem” and “leader-based trust” in transferring the negative consequences of “leader knowledge hiding” to “employee change-oriented voice” and presents evidence for the effect of “leader gender” as a boundary condition.     

Exploring Prenatal Physical Activity at the “Postgenomic Turn”: A Transdisciplinary Journey

Abstract

Within the life sciences, there has been a move away from genetic determinism toward an awareness of how the environment (from cellular to social) can impact gene expression and health outcomes. Significantly, exercise scientists are looking to this “postgenomic turn” to explore how prenatal physical activity and leisure might affect the fetal metabolic environment by altering offspring gene expression and preventing future obesity. In this article, we draw upon insights from feminist new materialist scholars to explore how and if the entanglement of the social and material promised by the postgenomic turn is realized in prenatal exercise interventions. After outlining how this is not the case, we reflect upon our attempt to promote a transdisciplinary dialogue that facilitates a social justice ethos and nonreductionist version of maternal-fetal health and physical culture. Our transdisciplinary journey contributes to the feminist physical cultural studies agenda of equity development in the realm of exercise and leisure.     

Exploring the Impacts of Service Guarantee Strategy

This study examines the impacts of service guarantee in terms of consumers' perceived purchase risks, loyalty, complaint behaviors, and intent to use “word-of-mouth” within the context of the casual dining restaurant segment. The scenario method was developed and used to test the research hypotheses. The results of the study reveal that a well-executed service guarantee could reduce consumers' perceived purchase risks, and increase a positive word-of-mouth and customer loyalty. On the other hand, it also raises consumers' intent to complain upon service failure. Furthermore, the results of the study indicate that a “specific” service guarantee is much more effective in reducing consumers' perceived purchase risks, and increasing consumers' intent to claim after a service failure as opposed to an “unconditional” service guarantee. The results of the study suggest that a service guarantee offered by independent restaurants could offer a competitive advantage over brand restaurants not offering a service guarantee.     

Longitudinal Leisure Activity Profiles and Their Associations with Recovery Experiences and Job Performance

We aimed to identify longitudinal leisure activity profiles among working adults and their links to recovery experiences and job performance. Leisure activities, recovery experiences, and job performance were investigated among 831 employees using survey data collected in spring 2013 (T1) and 2014 (T2). Through latent profile analysis (LPA), four stable longitudinal leisure activity profiles were identified. “Social Sports(wo)men” (46%) engaged in physical and social activities but rarely in creative or cultural activities. “Active Artists” (23%) pursued all leisure activities, particularly creative activities. “Socially & Culturally Inactives” (17%) exercised frequently but seldom engaged in social, cultural or creative activities. “Inactive Soloists” (14%) spent little time on physical activities. “Active Artists” reported most beneficial recovery experiences and job performance. Our results corroborate the importance of leisure activities (particularly diverse and creative activities) in facilitating recovery from work stress and job performance.     

Creating Distance from Body Issues: Exploring New Materialist Feminist Possibilities for Renegotiating Gendered Embodiment

Abstract

The body’s active role in the production of gendered embodiments is a key focus for feminist cultural studies and leisure studies. The article draws on new materialist feminist scholarship to explore how gender relations are produced and negotiated in physical culture through one case study example taken from a wider study of young people’s experiences of the body and self-image over time. The article explores how gendered embodiment is assembled through the socio-material circumstances of everyday life. For one particiapnt, 'Ann', “creating distance” from appearance concerns was an embodied process which involved new practices and encounters (e.g., walking for leisure, reading feminist literature) and relationships and engagements with others (e.g., a partner, friends, family). The potential for feminism to open possibilities to imagine the body otherwise is also discussed in relation to recent efforts to foster social justice imperatives in leisure sciences and feminist physical cultural studies.