Influence of Casino Impact Perception on Sense of Place: A Study on Casino-Liberalized Macao,China

Although the casino impact perception (CIP) of residents may influence their sense of place (SOP) and therefore the prosperity of casino destinations, little research has been conducted on such influence. The present study aimed to close the knowledge gap by investigating the presence of such influence in Macao, an important casino place in China and a leading casino center in the world. A structured questionnaire survey was administered to 500 Macao residents. The following results were obtained: (1) both SOP and its sub-dimensions were affected by CIP factors, (2) positive CIP factors had a stronger influence on SOP than did the negative ones, and (3) CIP factors were more important than the five socio-demographics (i.e. age, marital status, income, education, and occupation) as controlled variables in predicting SOP. This study contributes to the knowledge of the influence of CIP on SOP and provides useful policy implications for casino place management.     

Place Meanings Ascribed to Marine Settings: The Case of the Great Barrier Reef Marine Park

Using data collected from in-depth interviews of recreational visitors to Australia's Great Barrier Reef Marine Park, place-related meanings ascribed to a marine environment are described. The usefulness of using symbolic interactionism to understand the creation of these meanings is also assessed. Ten meaning-themes emerged (aesthetic beauty, lack of built infrastructure/pristine environment, abundance and diversity of coral and other wildlife, unique natural resource, facilitation of desired recreation activity, safety and accessibility, curiosity and exploration, sense of connection to the natural world, escape from the everyday, and experiences with family and friends), and evidence supporting the utility of symbolic interactionism was identified. Using these findings, researchers may be better able to identify place meanings and the processes that create them.     

基于地方情感的旅游目的地选择模型建构研究

旅游目的地选择模型建构的研究多数以微观经济学、认知心理学与市场营销学等为基础理论,较少从个体与地方感情连结的视角探讨游客旅游目的地选择决策行为。文章以旅游目的地选择为研究主轴概念,结合地方情感概念中的旅游目的地意象和地方依恋,根据研究文献梳理结果、基础理论界定模型建构的路径变量与逻辑框架,进而提出基于地方情感的旅游目的地选择模型及模型过程步骤。文章建构模型表明,游客旅游目的地选择始于旅游目的地意象的形成,随着整体认知意象的深化,游客对旅游目的地将产生地方认同感,再通过选择决策行为选择意向的旅游目的地从事旅游活动,通过对旅游目的地旅游体验的功能满足产生依赖感,最终形成对旅游目的地的地方依恋感。研究成果对于旅游目的地选择具有交叉研究的创新价值,对于旅游目的地市场战略规划实践活动而言具有参照价值。     

旅游科技创新体系研究

本文探讨了旅游业发展与科技创新的关系,指出科技创新对旅游消费、企业运作、政府管理和产业格局的影响;提出了旅游科技创新的定义、消费主体和创新主体的定位,并详尽地研究了旅游科技创新的领域和重点。     

The Moderating Role of Water Park Service Quality,Environment, Image,and Food Quality on Perceived Value and Customer Loyalty: A South Korean Case Study

This study empirically examined not only the relationship between perceived value and customer loyalty, but also the moderating role of service quality, environment, image, and food quality at a water park, a segment of the tourism industry. In particular, the current study, using hierarchical regression analyses, examined the direct effects of perceived value on customer loyalties—loyalty and behavioral loyalty—as well as the moderating effect of four elements. As anticipated, this study showed that perceived value has significant and positive effect on both types of loyalty. In addition, the result of the interaction effects showed that service quality and food quality acted as moderators on the relationship between perceived value and attitudinal loyalty; however, water park image acted as a moderator on the relationship between perceived value and behavioral loyalty only. Finally, these results indicated that three elements—service quality, water park image, and food quality—have significant interaction on the relationship between perceived value and attitudinal/behavioral loyalty. These findings may provide water park operators with useful and detailed guidelines for satisfying customer loyalty levels, both attitudinally and behaviorally. More detailed findings and implications are also discussed.     

标识牌解说效度对游客地方认同感和忠诚度的影响作用——以上海历史街区为例

文章将上海历史街区旅游解说系统中普及率最高的解说标识牌作为研究对象,通过标识牌解说效度、游客满意度、地方认同感、地方忠诚度、游客涉入、旅游经验这6个潜在变量构建概念模型,研究标识牌解说效度对游客地方认同感与地方忠诚度的影响作用.研究结果表明:(1)标识牌解说效度未能对地方忠诚度产生直接效应,只能通过游客满意度和地方认同感形成间接影响;(2)标识牌解说效度对游客满意度与地方忠诚度具有显著正向影响;(3)游客满意度和地方认同感对地方忠诚度的显著正向影响也得以验证;(4)游客涉入和游客经验在概念模型中具有显著调节效应.     

旅游上市公司董事会治理对经营绩效的影响——基于非平衡面板数据的分析

董事会作为公司治理的核心,是影响企业绩效的重要因素,对旅游上市公司的可持续发展具有重要意义。制订科学、完善的监管制度并严格执行,是上市公司防止"一股独大"与"内部人控制"等现象产生的重要途径。因此,建立科学合理的董事会成为现代公司治理的必然要求。文章选取2004—2012年间16家旅游上市公司为研究样本,以董事会规模、董事会会议频率、前三名董事薪酬、独立董事比例、执行董事比例和董事长与总经理两职合一为董事会治理变量,运用主成分分析法计算我国旅游上市公司经营绩效指数,利用非平衡面板数据建立计量经济学模型,采用混合最小二乘法对我国旅游上市公司董事会治理与经营绩效的相关性进行实证研究。研究发现,我国旅游上市公司董事会规模与经营绩效之间存在显著的倒U形曲线关系,执行董事比例对企业业绩有显著的促进作用,前三名董事薪酬、独立董事比例和董事长与总经理两职合一对经营绩效有消极影响,而董事会会议频率对经营绩效无显著影响。     

旅游地空间商品化的形式与影响研究--以云南省丽江古城为例

20世纪70年代法国学者亨利·勒菲弗尔(Henri Lefebvre)提出"空间生产理论",认为空间是在人类主体的有意识活动中被不断生产出来的.如果以勒菲弗尔(Lefebvre)空间生产概念为分析工具,旅游地空间也是在发展旅游业、刺激民众消费、获取经济效益等社会背景下被创造、生产出来的.人们以符号的制造与运用赋予地方价值,再把地方意象赋予实质可消费物品,提高商品的交换价值.旅游生产系统通过销售"地方",获取多重服务与消费之后的利润;游客则借由消费内含了丰富地方意象的物质商品和服务而消费地方.文章以社会学和旅游研究中的分析概念为工具,以丽江古城为案例,尝试分析在具有自然或文化特性的旅游地,地方符号被应用于商品消费的具体方式,以及具公共性的观光空间,如何被纳入到私人商品消费的范畴,并由此探究旅游地空间商品化的过程以及空间商品化对当地社会文化的影响,希望对今天的地方旅游规划和文化保护工作有所帮助.     

游客对国家公园功能的认知及其实现路径——以武夷山国家公园为例

中国国家公园体制以“生态保护第一、国家代表性、全民公益性”为核心理念,通过游憩功能体现其公共资源属性,促进全民公益性目标实现,是确保国家公园生态保护成效的基本要求。为寻求实现国家公园功能的路径,本文基于问卷调查,考察游客对武夷山国家公园功能的认知、对游憩服务的期待以及参与国家公园保护的态度。研究表明,游客看重与其切身利益密切相关的游憩和环境教育等功能,但在空间认知上割裂了保护和利用在国家公园内的统一性;游客关注国家公园在游憩机会上的多样化和创新性,关注点受到年龄、职业、收入、教育程度等人口统计学因素影响;游客的生态保护参与意愿普遍较强,但对保护对象并无具体认知。因此,国家公园游憩功能的发展需要从前端导入国家公园概念、功能和管理目标等公益性的基础理念,既需要根据游客多样性需求完善服务,也需要引导游客了解公园区域定位和内部功能分区。研究指出,国家公园需要在增强游客对其功能公益性理解的基础上,探索自然保护地旅游发展的新范式,从而改善游憩体验,促进游客更好地参与生态保护。     

名山风景区书法景观在游客地方感中的作用——以武夷山风景区为例

书法是中国传统文化的象征,集文学、历史和绘画为一体.书法景观是风景区常见的旅游吸引物.以武夷山景区为例,基于游客书法偏好、书法欣赏水平、书法景观游览功能、书法景观感知、游客审美体验、游客景区地方感与满意度7个变量,构建地方感结构模型,采用SPSS和AMOS软件,探讨书法景现在游客地方感知中的作用.研究结果表明:(1)游客书法偏好及欣赏水平、书法景观游览功能和书法景观感知存在正相关;(2)游客书法偏好、书法欣赏水平及其对书法景观感知对审美体验具有显著影响性,但书法景观游览功能与审美体验不相关;(3)审美体验增强游客景区地方感,书法景现有利于景区地方感的形成;这种地方感对游客满意度具有正向性.     

The Role of Life Experiences on Perceptions of Leisure During Adulthood: A Longitudinal Analysis

This study examined the life experiences of adults and their effect on perceptions of leisure. Data for this study came from A Study of Leisure during Adulthood (ASOLDA), a 10-year study of the values, attitudes, and perceived freedom in leisure of 84 adults. Individual growth curve modeling was used to explore patterns and change within leisure domains for the sample. Life structure predicted adults’ perceived freedom in leisure while life events were predictive of adults’ leisure attitudes. Data from interviews were used to supplement the survey data to provide a better understanding of the predictors of leisure perceptions in this study.     

审视阳朔旅游的发展:社会文化影响的调查与比较

针对30年来阳朔人的社会文化生活受到旅游业发展的影响,本文以对阳朔的社会调查结果为依据,解释了阳朔现象,对阳朔旅游的发展及其影响做了分析,对发展模式进行了评述,并与世界著名旅游目的地印度尼西亚的巴厘岛和美国的阿拉斯加的旅游发展及其影响进行了初步的比较。     

Assessment on and Perception of Visitors' Environmental Impacts of Nature Tourism: A Case Study of Zhangjiajie National Forest Park,China

This paper examines trampling impacts on vegetation and soil as well as visitors' perception of these impacts in Zhangjiajie National Forest Park, China. Results indicate that visitor usage is proportionate to trampling impacts, with the two most used trails–Yellowstone Village Trail and Gold Whip Stream Trail–having the highest values in Soil Impact Index (SII) and highest rate of scarred trees. Vegetation and soil near 'Treasure Box for Celestial Books' are the most impacted with the Impact Vegetational Index (IVI) being 87.50% and SII being 2.27, respectively. This spot has the highest level of unacceptability. However, visitors' perceptions of the impacts on their hiking satisfaction are not always consistent with the actual physical deterioration. The unacceptability level for 'Gold Whip Crag' was much higher than 'The General Rock' despite the latter having higher IVI values than the former. It is argued that visitors' perceptions of recreation impacts could be influenced by the interaction of IVI, SII, and the size of the area impacted. Other factors such as visual sensitivity and social elements could also have an effect on visitors' judgements. Finally, this paper proposes management strategies for improving the park's visitor and environmental management.     

Influence of Experiences on Memories,Satisfaction and Behavioral Intentions: A Study of Creative Tourism

To date, few empirical studies have focused on the constituents of creative tourists’ experience and its consequences. This study aims to bridge this research gap by examining the effect of creative tourists’ experience on their memories, satisfaction, and behavioral intentions. Data were collected from 296 creative tourists, selected through purposive sampling, at selected resort hotels in the Malaysian states of Terengganu and Kedah. The results show that creative-tourist experience is a second-order factor with five dimensions, namely escape and recognition, peace of mind, unique involvement, interactivity, and learning. The results of structural equation modeling show that creative tourists’ experience is a good predictor of their memories, satisfaction, and behavioral intentions. The proposed model and findings can greatly help researchers and practitioners understand the concept of creative-tourist experience and its complex relationships with their memories, satisfaction, and behavioral intentions.     

基于游憩体验质量的民族村寨旅游产品优化研究——以云南西双版纳傣族园、四川甲居藏寨为例

民族村寨旅游产品存在形式单一、缺乏个性特色,难以满足游客高质量体验需求的现象.针对这一问题,文章选择云南西双版纳傣族园、四川甲居藏寨两个典型的民族村寨为游客调查研究点,以国外游憩体验偏好量表为基础,开发设计了旨在适应中国本土化民族村寨游客游憩体验质量的测量量表,并对其加以实证研究.研究发现,民族村寨游客的游憩体验质量存在“享受自然风光、新朋友的结交、心理压力缓解、民族风情氛围、民族知识学习、身体锻炼放松”6个共同因子;并根据其定量评价结果,提供了民族村寨旅游产品的优化策略,以期构建内涵丰富、形式多元、结构合理的民族村寨旅游产品谱系.     

综合国家距离对中国入境旅游的影响——基于CAGE距离框架的实证研究

入境旅游在旅游发展中具有重要战略地位,而我国入境旅游发展相对滞后,甚至影响到我国服务贸易的高质量发展。旅游具有异地性特征,现有研究往往从文化距离、行政距离、地理距离或经济距离等单一距离开展研究。然而,多种距离同时影响游客决策,单一距离模型降低了距离因素的解释力,同时纳入模型又会造成共线性问题,导致现有研究结论间存在矛盾,阻碍理论发展与应用。Ghemawat提出的国家距离框架基于多种距离形成评价总体国家距离的综合国家距离,得到普遍认可。文章基于国家距离框架,整合来自世界银行数据库、霍夫斯泰德文化维度官方数据、双边地理距离数据库、世界经济论坛等相关数据,形成2006—2018年我国55个客源国入境旅游的平衡面板数据,系统分析了综合国家距离对入境游客量的主效应、非线性影响,以及客源国互联网使用率的调节作用,得到如下结论:(1)综合国家距离是影响我国入境游客量的显著变量,距离对入境游的影响是文化距离、行政距离、地理距离和经济距离的复合效应;(2)综合国家距离与入境游客量之间呈正U形关系,综合国家距离可以是入境旅游的阻碍因素,也可以是促进因素,入境游客量随着综合国家距离增加而先减少后增加;(3)客源国互联网使用率没有弱化综合国家距离的影响,反而产生极化作用,极化了综合国家距离在拐点左侧的负影响和在拐点右侧的正影响。以上发现的主要价值为:(1)增进了对距离因素在国际旅游中作用的理解,提出影响入境游客量的综合国家距离变量;(2)识别出综合国家距离与入境游客量呈现正U形关系,证实综合国家距离是细分客源国市场的新变量;(3)揭示出客源国互联网使用率对综合国家距离产生的极化效应,突出了我国采用互联网传播目的地形象的必要性和重要性。     

社会化视角下接待业服务机器人对顾客体验的影响研究

随着人工智能和自动化技术日渐普及,服务机器人被越来越多地引入旅游接待业,但其应用尚处于探索阶段。在已有文献和理论基础上,本文依据互联网、社交媒体中接待业顾客对服务机器人的评价信息,以及对接待业顾客和员工进行深度访谈的数据,分析顾客对机器人服务的感知及体验。研究发现:(1)对机器人服务的感知涉及工具、社会化两个属性,社会化属性对顾客的愉悦体验产生重要影响;(2)服务机器人通过提升服务和营造愉悦氛围两条路径改善顾客体验。在此基础上,本文构建了服务机器人影响顾客体验的概念模型。本文从社会化视角探讨服务机器人的顾客体验感知,对服务机器人设计、服务场景管理和体验设计具有启示意义。     

The Influence of Sense of Community on the Perceived Value of Physical Activity: A Cross-Context Analysis

As the physical activity marketplace becomes increasingly diversified, strategies for recruiting and maintaining participants have become especially salient. Accordingly, the current study examined the use of a commonly reported outcome of fitness participation, sense of community (SOC), as an antecedent in generating both value and the perception of progress for participants. Three fitness contexts, CrossFit, traditional group fitness activities, and individual gym goers, were chosen based on varying levels of explicit commitment to community building. SOC was first measured in three contexts to explore differences among settings. After establishing differences between groups, multiple regression analysis was employed to understand the ways in which SOC affected dimensions of value. Results indicated that an explicit commitment to community building was positively associated with higher value of the fitness product and perceptions of individual progress. Strategy and benefits for encouraging the development of SOC in a fitness context are discussed.     

The Impacts of Mass Media on Organic Destination Image: A Case Study of Singapore

The shaping of organic destination image received limited investigation though it is an important factor influencing destination image and tourist's intention to travel. This study explores the impacts of mass media on shaping the organic destination image of tourism destinations. The organic destination images of Singapore in the views of Hong Kong residents were explored. This study explores the consumers' subconscious awareness of Singapore, and identifies that organic destination images are the outcome of readers' assimilation of material from newspapers, publications and books. The findings also demonstrate the process underlying the changes of organic destination images due to the information feeding of mass media. The findings indicate the importance for destination marketing organizations to monitor the new reports related to the destination in its main tourist origin countries/regions, and strategically deploy their marketing efforts to leverage the impacts of positive news reports, minimize the negative influence of unfavorable news.     

The Effect of Demographics on Job Satisfaction: A Study of Hotel Managers in Turkey

This study examined the relationship between selected demographic characteristics of middle-level hotel managers in Turkey and five selected job satisfaction dimensions (degree of satisfaction with the work, coworkers, supervision, financial compensation, and promotion opportunities). In addition, the relationship between job satisfaction dimensions and the middle-level hotel managers' overall job satisfaction level was analyzed. The study sample consists of 103 middle-level hotel managers (all Turkish nationals) in 17 rated four- and five-star hotels in Kusadasi, Turkey. Study findings indicate significant differences between managers in various demographic categories and their levels of job satisfaction. Overall, the data revealed that financial compensation, promotion opportunities, and supervision most significantly impacted middle-level hotel managers' overall job satisfaction levels.