Conventions and Gaming in Las Vegas: Friends,Enemies, or Strangers?

As cities look at various industries to strengthen their economies, officials have begun to examine conventions and gaming more closely as they have often been considered “recession-proof.” This study utilizes time series regression to analyze the effects of convention attendance and hotel occupancy on monthly gaming revenues for Las Vegas from 2002 to 2013. Three commonly held opposing viewpoints in trade literature are that conventions reduce, augment, or complement gaming. These viewpoints produced the hypotheses for this study. It was found that convention attendance had no significant relationship with gaming revenue; however, citywide hotel occupancy was found to have a significant positive relationship with gaming revenue. This finding rules out the reduction and augmentation hypotheses.     

Paradoxes in planning Tourism Elitism or Brutalism?

While the rhetorics of environment, sustainability and ethics are prominent in academic discussions on tourism planning, they remained somewhat remote in the case of Eritrea. The debate about how the poorest countries should proceed with tourism remains polarized and confused. To help analyze this, a continuum is proposed upon which various types of planning advice may be placed. The two poles are represented by Tourism First (in which developing the industry is the focus of planning) and Development First (where planning is framed by national development needs) The terms of reference which are the key planning guide for tourism consulting firms conducting planning, are identified as being particularly inadequate.     

Modeling travel decisions: Urban exploration,cultural immersion,or both?

This paper investigates the characteristics of the choice between cities and culture (or aspects of both) in selecting certain travel destinations. The data consist of 28,700 individuals in 32 European countries. Bivariate probit model estimates show that those with moderately and skilled occupations, students, pensioners, women, people living in cities and regions with a high gross domestic product per capita have a higher joint probability of undertaking city and cultural trips. Furthermore, there are large differences in decisions to take a combined city and cultural trip across the countries of residence surveyed, with small western European countries exhibiting the highest probability.     

With or Without You? Building a Case for Further MICE (Meetings,Incentive Travel,Conventions, Exhibitions) Development in Macao

Macao's gross gaming revenues have increased considerably in the past decade since casino liberalization to more than 6 times that of the Las Vegas Strip (Nevada). Macao's global dominance in gaming revenues is in contrast to Macao's meetings, incentive travel, conventions, and exhibitions (MICE) development. With comparisons to the Las Vegas Strip model of a balance between gaming and conventions, Macao's MICE industry has not advanced in tandem with Macao's casino expansion. Macao's bolstering gaming revenues have presented little incentive for most gaming operators to move beyond, with conventions and exhibitions remaining on the fringes of hospitality offerings as a supporting unit to casino product positioning.

As the Cotai Strip enters its second wave of integrated resort construction an increasing number of MICE, as well as other nongaming venues, will be included within the resort designs. A key vision behind casino liberalization, as well as an expressed wish by the Chinese authorities, is for Macao to diversify its tourism portfolio to include more MICE development. Examining Macao's casino tourism growth trajectory, this article suggests this limited growth in MICE could continue. Isolating key limiting factors, strategic actions are presented in the paper as approaches to further involve and potentially advance MICE development along Macao's Cotai Strip.     

EVA,refined EVA,MVA, or traditional performance measures for the hospitality industry?

Stewart (1991) proposed economic value added (EVA) as a true measurement of a firm's performance and an executive's evaluation tool because EVA reflects only incremental values added to a firm after considering cost of capital. Kim [Kim, W.G., 2006. EVA and traditional accounting measures: which metric is a better predictor of market value of hospitality companies? Journal of Hospitality & Tourism Research 30(1), 34–39] examined EVA in the hospitality setting and concluded that EVA is not superior to other available measurements for accounting. However, this study contributes several improvements to Kim's (2006) study and compares the incremental explanatory power of six firm performance measures including EVA, refined EVA (REVA), market value added (MVA), and three traditional accounting performance measures for market adjusted returns. According to the findings, REVA and MVA are, apparently, valuable performance measures for evaluating hospitality firms.     

To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era

The hospitality industry has been hard hit by the ongoing pandemic caused by the COVID-19 virus. As restaurants develop comprehensive reopening plans, consumers may still have mixed feelings about simple things such as going out for a meal. This paper explores wellbeing perceptions of restaurant diners. Based on the analysis of semi-structured interviews, this paper reveals that wellbeing in hospitality is a collective concept comprised of multiple domains of a service system, including macro, meso, and micro levels. Furthermore, this paper provides strong support to show that wellbeing is not only sought collectively, but also is determined by consumers’ wellbeing perceptions of both themselves and others around them, and thus contributes to the wellbeing literature in the hospitality domain. Finally, this paper identifies potential concerns regarding crowding and behaviors of other guests, which extends the hospitality literature on perceived territoriality. The theoretical and practical implications are discussed in detail.     

To Ban or not to ban rate parity,that is the question… or not?

Considering the heated debate in the hotel industry about the rate parity clause and the appropriateness of its ban to give rise to rate disparity, this article analyzes the hotel performance that has resulted from the rate parity prohibition established in some European countries, by looking into the market value of the hotels involved. The empirical analysis conducted on a sample of hotel companies trading on the stock exchange in Germany and France shows that the approval of the rate parity ban generates positive abnormal returns. However, an increase in risk is detected. It seems that, while the prospects of greater autonomy to set prices in the hotel industry and stronger competition in the online distribution industry are looked at positively, the hotels will have to deal with a customer’s potential higher perception of price unfairness, less control over its own brand and a greater likelihood of price wars.     

Hospitality employees’ unrealistic optimism in promotion perception: myth or reality?

The present study examines the degree of optimistic bias in employees towards their career prospect, namely promotion opportunities. By comparing the expected promotion time of hospitality employees and the actual average promotion time of their respective job position, this study revealed that employees at the entry level position are the most optimistically biased towards their promotion expectations. This unrealistic expectation is rooted in infrequent appraisals and performance feedback that is translated into negative work outcomes (i.e. lower intent to stay and job satisfaction). Managerial implications are subsequently discussed.     

‘Pop-up’ tourism or ‘invasion’? Airbnb in coastal Australia

The global rise of peer to peer ‘home-sharing’ platforms such as Airbnb has accelerated negative forms of ‘touristification’ in major cities, often defying local regulation. But less is known about how such platforms affect regions beyond or peripheral to major population centres. This article addresses this question, examining 12 case-study communities in coastal Australia. Through in-depth interviews and focus groups with local stakeholders and planners, as well as analysis of Airbnb listings, tourism and housing data, we find that Airbnb style platforms intersect with, and impact, local governance, neighbourhoods and housing markets in different ways. We conceptualise these differences as a place-based taxonomy ranging from ‘pop-up’ to ‘invasive’ tourism, and highlight implications for research, policy and practice.     

Helpful or harmful? A double-edged sword of emoticons in online review helpfulness

Emoticons are graphic demonstrations of facial expressions. They have become a common and easy-to-use tool for online users to express ideas or feelings. Earlier research highlights the importance of emoticons in computer-mediated communications. However, limited attention has been given to the use of emoticons in online reviews. Using the Cognitive Tuning Theory as the backbone, we attempt to examine how emoticons in online reviews influence review helpfulness. One lab experiment with restaurants as the context and one empirical study with data of 4870 hotel reviews from Facebook business pages were conducted. The hypotheses were assessed via multilevel regression analysis using R programming language. Results indicate that positive emoticons enhance review helpfulness when the review is narrative-based and negative emoticons increase review helpfulness when the review is list-based. Processing fluency serves as the underlying mechanism. We discuss theoretical and practical implications.     

Social presence or physical presence? Determinants of purchasing behaviour in tourism live-streamed shopping

Travel live streaming has become an important tool for tourism marketers to attract and engage potential travellers, especially after the outbreak of Covid-19. Drawing on the presence theory, this study empirically explored the factors influencing consumers' purchasing behaviour in live-streamed shopping for tourism products. Data were collected manually from live-streamed events and analysed using multiple linear regressions. The results show that the physical presence factor effectively alleviates unsalable situations (i.e., circumstances where the product is not sold), while social presence by itself is not an adequate stimulus to greatly improved sales outcomes. Some basic features of live-streamed shopping such as the professionalism level of the platforms and the live-streaming anchors also play a role. The novel feature of this study is the understanding of the relationships between presence and customers' actual purchasing behaviour in tourism live-streamed shopping (TLSS).     

Structural breaks in international tourism demand: Are they caused by crises or disasters?

It is recognised that the tourism industry is vulnerable to some form of crises or disaster. However, despite the attention given to the nature and consequences of tourism crises and disasters, there is a gap in the literature regarding the ex-post detection of these events. In this article, we estimate both the number and date of structural breaks in international tourism arrival series for 25 countries and Madeira Island using the Bai and Perron (1998) structural break test. We compare the date of tourism crises and disasters to the dating of these structural breaks. We observe that tourism crises and disasters are largely consistent with the dates of breaks. Therefore, this method allows us to solve a gap in the tourism industry related to the correct allocation of negative shocks in international tourism arrival demand to crisis or disaster phenomena.     

The Monasteries of Putuoshan,China: Sites of Secular or Religious Tourism?

The article reports an analysis derived from a sample of 640 respondents visiting the Buddhist site of Putuoshan that is sacred to the Bodhisattva of Compassion, Avalokitesvara. Drawing on literature and observation over a 12-month period, the article adopts a fourfold designation of visitors: Xiankes, Sushi, Sightseers, and Cultural/Heritage Visitors. Three scales are developed and exploratory factor analysis supports distinctions between the clusters with reference to motives, activities and beliefs, and the categorization is supported by logistic regression analysis. The findings are discussed in the context of destination management with reference to two considerations—namely: (a) sites of religious importance often possess secular as well as religious significance; and (b) the numbers of tourists appear to be growing, thereby raising concerns of future negative tourism impacts.     

Corporate social marketing in tourism: to sleep or not to sleep with the enemy?

ABSTRACT

Social marketing is regarded as an effective consumer-oriented approach to promoting behavioural change and improved well-being for individuals, communities and society. However, its potential for tourism, especially sustainable tourism, remains under-researched. This article examines the utilisation of social marketing by tourism businesses. A search strategy identified 14 behavioural change programmes that involved tourism businesses. Half of these programmes label themselves social marketing; the others tend to be part of corporate social responsibility efforts, using a form of corporate social marketing (CSM). Most programmes seek to encourage pro-environmental behaviours in tourists, tourism businesses and other stakeholders including suppliers. Although tourism businesses can develop social marketing programmes alone, typically they collaborate with public and non-profit agencies as partners and sponsors. The strength of the tie between the promoted behaviour and the sale of a company's product varies considerably. It is suggested that social marketing can make significant contributions to environmentally sustainable tourism. However, this research also suggests that social marketing is not a substitute for, but rather an essential complement to, technological and regulatory approaches to climate change. Changing behaviour is a long process: without a long-term commitment from private sector companies, CSM programmes will fail to achieve behavioural change goals.     

Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Robots and artificial intelligence (AI) technologies are becoming more prominent in the tourism industry. Nowadays, consumers are faced with multiple options involving both human and robot interactions. A series of experimental studies were implemented. Four experiments demonstrated that consumers had a more positive attitude toward robot-staffed (vs. human-staffed) hotels when COVID-19 was salient. The results were different from previous studies, which were conducted before the COVID-19 pandemic. Since the moderating role of perceived threat in consumers’ preference for robot-staffed hotels was significant, the respondents’ preference was attributed to the global health crisis. This research provides a number of theoretical and managerial implications by improving the understanding of technology acceptance during a health crisis.     

Future Issues in Sales,Marketing, and Revenue Management in Greater China: What Keeps You Up at Night?

ABSTRACT

“Recognizing the current global economic crisis, what do you feel are the key impacts it will have on (sales, marketing, or revenue management) in the hospitality industry in the next 5 years within the Greater China region?” This was the question asked in a Delphi study with 37 hotel industry leaders in Greater China and a follow-up Thought Leaders Roundtable. The results identified the top five impacts in each of the disciplines and the Roundtable provided insights into how to address them. Additionally, how long these impacts will affect the region was determined.     

“Chef recommended” or “most popular”? Cultural differences in customer preference for recommendation labels

Despite the widespread use of recommendation labels on restaurant menus, no prior research has investigated their impact on diners’ menu decisions. To bridge that gap, this study examines the joint effect of recommendation type (chef recommended vs. most popular) and culture (individualistic vs. collectivistic) on diners’ purchase intention. The results indicate that Indians showed higher levels of purchase intention when the recommendation involved a popularity (vs. expertise) cue, while Americans responded more favorably to an expertise (vs. popularity) cue. Furthermore, this study demonstrates that self-construal is the underlying mechanism explaining the culture effect for popularity cues. Theoretical and managerial implications are discussed.     

Changing tourism patterns,capital accumulation,and urban water consumption in Mallorca,Spain: a sustainability fix?

This paper presents interdisciplinary research based on in-depth, comparative analysis of water consumption and land use patterns over a range of urban-tourist forms in Mallorca. The changing tourism patterns towards residential and quality tourism are studied, on the basis that capital investment for capital accumulation and increasing gains are its main drivers. Social awareness about overcrowding and resource limitations has moved the regulatory planning framework toward allowing further urban sprawl, based on the alibi of quality tourism. The rhetoric of this framework represents a first sustainability fix, a fix that hides the higher water demand and climate change issues. The socio-metabolic dimension of this process is analyzed in relation to how it has resulted in an uneven socio-spatial urban landscape of water consumption. This urban-tourist landscape is vulnerable to changes in climate, because it is sustained by an excessive use of water. Water supply is a serious constraint which has been resolved through its commodification and supply privatization, which are considered as a second sustainability fix. This tourism development process worsens rather than solves the metabolic rift, resulting in the second contradiction of capital accumulation between the imperative of continual growth and finite natural resources.