Learning about the real-world in MICE education: The case of exhibition learning from Thailand

Abstract

The use of experiential learning in tourism and hospitality education is well-documented in literature. Experiential learning studies in this field may include, for example, internship experiences, field trip perceptions, conferences, and social events. However, there is still insufficient literature to understand students’ learning and their real-world experience in MICE education, especially in the exhibition sector. This study, therefore, addresses this gap by reporting the experiential learning of graduate students in an event course with the objectives to investigate student perceptions on academic learning experiences and the development of work-related skills by carrying out the exhibition project. Students are challenged to perform a complicated task as a real exhibition organizer, and to deal with other stakeholders of the exhibition industry (e.g., exhibition venue, exhibitors, contractors, and visitors). The experiential learning method is discussed through the Plan-Do-Check-Act (PDCA) process. The results indicate that students not only gained in-depth learning about the exhibition industry, but also developed important work skills (e.g., teamwork, planning, and coordinating skills). Moreover, classroom learning, industry visits, and real-world experience are found to be the important factors contributing to exhibition learning. The current study contributes to the limited exhibition learning literature and provides event educators new insights into the teaching and learning of exhibition-based projects in regard to how students plan, learn and carry out the exhibition event through the case of Thailand. Other similar courses may apply the learning processes and results of this study to develop effective experiential learning in MICE education.     

Applying experiential marketing in selling tourism dreams

Experiential marketing is effective in influencing tourist behaviour because pleasure tourists travel in pursuit of fantasies and positive emotions. The influences of experiential marketing on tourist behaviour depends on tourist imagery processing (i.e. the mental system involved in processing experiential stimuli). This theme has recently attracted the attention of tourism academics, but it lacks guidance for researchers to navigate the dense, complex literature. Hence, this paper aims to provide a theoretically based review of imagery processing research in tourism. The systematic quantitative literature review method is applied to select and analyse 70 relevant papers published in the period from 1997 to 2017. In doing so, this review reconciles imagery-related concepts such as mental simulation, consumption vision, narrative transportation, telepresence, imagination, fantasy and memory recall. Moreover, a general framework of tourist behaviour is developed to explain how experiential marketing influences tourist behaviour by means of mental processes. This paper suggests different ways to apply experiential marketing in managing tourist experiences. Also, it highlights the necessity of customising experiential marketing initiatives to target different tourist segments.     

The influence of recreation experiences on environmentally responsible behavior: the case of Liuqiu Island,Taiwan

Scientific understanding of the relationships between recreation experience and environmentally responsible behavior (ERB) of nature-based tourists is limited. To address this research gap, this study examines the relationship between recreation experiences (i.e. education, experiential engagement, esthetics, and escapism) and the general and site-specific ERB of tourists on Liuqiu Island in Taiwan. In total, 443 usable questionnaires were collected. The empirical results indicate that general ERB is positively and significantly affected by experiential engagement and the escapism of recreation experiences. The site-specific ERB of tourists is positively and significantly affected by the education, esthetics, and escapism of the recreation experience. We conclude that when people participate in the types of nature-based tourism described here, their recreation experiences can strengthen their sense of engagement in general and site-specific ERB, and contribute constructively to positive aspects of sustainable tourism. The management implications presented in this paper provide valuable insights for sustainable tourism. We suggest that recreation managers at nature-based tourism destinations collaborate to plan and implement recreational activities that are integrated with environmental education initiatives. This approach will encourage tourists to simultaneously engage in high-quality recreation experiences and ERB.     

What drives pilgrims' experiential supportive intentions and desires towards religious destinations?

This study examines the role of pilgrim's experiential risk, experiential motivation, and experiential loyalty towards the experiential relationship quality, supportive intentions, and desires at religious destinations. For Study 1, data were collected from 374 pilgrims (Sikh community) who visited Pakistan during their religious event (Vaisakhi). For Study 2, data were collected from 381 pilgrims (Malaysian Chinese) who visited Chinese temples in Kedah, Malaysia. PLS-SEM is employed to analyze the data. The findings revealed that experiential risk, motivation, and loyalty significantly impact experiential relationship quality, experiential supportive intentions, and experiential desire. Moreover, experiential relationship quality also plays a pivotal role in increasing the pilgrims` experiential supportive intentions and desires to visit the pilgrimage destination. This study contributes to the existing literature and will be helpful for the tourism authorities to reduce the consumer's experiential risk and enhance their loyalty and intention towards the holy destinations.     

Transformational learning through study abroad: US students’ reflections on learning about sustainability in the South Pacific

As leisure studies and higher education more generally embrace the themes of sustainability and global citizenship, it is important to investigate educational initiatives that purport to achieve these goals. Using transformational theory of transformative learning, this study examined the experiences of 150 US university students who participated in three interdisciplinary short-term study abroad programmes that focus on sustainability in Australia, New Zealand and Fiji. The programmes are highly experiential with the curriculum structured around modules targeted at a particular destination, visited on a specific programme. At the conclusion of the programmes, the students were asked to reflect on their experiences in response to four open-ended questions. The data were coded by the research team, and guided by the tenets of sustainability and transformative learning theory. Four themes were identified: a new sociocultural understanding; a new connection with the natural world; economic considerations; and making changes. The findings provide insights into some ways US students have been introduced to the need for, and importance of, sustainable practices in daily life. In turn, support is provided for the supposition that programmes that are highly experiential and involve critical reflection have the potential to shift students’ worldviews.     

Understanding casino experiential attributes: An application to market positioning

Customer experience is becoming more critical in the service encounter. Although the literature is beginning to understand the role of experience in enticing customer satisfaction and loyalty, the criteria of customer experience evaluation is missing. The objective of this article is to explore the attributes that customers use to gage their experience in the context of the casino. In addition, the relationships between customer characteristics and the experience attributes are also investigated. The authors present a perceptual map illustrating the market position of major casinos in Macau based on the experiential attributes customers defined. The findings shed new light on the understanding of customer experience and provide scholars and managers insights into the factors that relate to various experiential attributes in the context of casinos. This study also presents an alternative method that allows researchers to interpret the dimensions of a perceptual map more objectively.     

Experiential learning and its effectiveness from the perceptions of hospitality students

This work aims to review the implementation situation of experiential learning (EL) in China’s hospitality education and explore the perceptions of students on the effectiveness of the adopted EL methods. Observations and focus group discussions are conducted in three vocational colleges and three universities in China. The study reveals that EL activities are widely utilized in China’s hospitality education. Generally, students state that EL is more effective than traditional classroom learning. Nonetheless, they consider some EL activities as being ineffectively implemented. Several suggestions are given in this paper to provide support to hospitality educators for improving the utilization of EL methods and facilitate student learning. Furthermore, unique EL methods that are not documented in literature are adopted in China’s hospitality education.     

Understanding the relationship between food experiential quality and customer dining satisfaction: A perspective on negative bias

This research explores how food experiential quality of consumers affects their overall dining satisfaction. Drawing on negative bias theory, we propose a nonlinear relationship between food experiential quality and customer dining satisfaction. Moreover, we investigate how restaurant price moderates the nonlinear relationship between food experiential quality and customer dining satisfaction. Results of the threshold model using 10,950 online reviews of 219 restaurants on Dianping.com provide support for the proposed hypotheses. The results suggest that a curvilinear relationship is found between food experiential quality dining satisfaction, and the turning points of nonlinear returns decreases for restaurants that belong to high-priced groups. Theoretically, our findings contribute to the existing literature by considering the nonlinear effect of food experiential quality on customer dining satisfaction in the hospitality area through the lens of negative bias, as well as considering the boundary condition. Practically, our findings suggest that restaurant managements can improve customer dining satisfaction through focusing on the food experiential quality of their customers and enhancing their response to customers who have low-level food experiential quality. In addition, if the restaurant price is high, restaurant managers should provide high-level of food experiential quality.     

Black Travel Movement: Systemic racism informing tourism

The Black Travel Movement, a collective of Black travelers in the United States, continues to emerge and empower Black travelers to share authentic counter-narratives. Many of these travelers made the transition and began companies that now make up the movement. However, the tourism industry continues to perpetuate a landscape steeped in systemic racism. Adopting a critical race theory storytelling method and informed by whiteness studies, nine interviews with leaders of the movement, material from predominately White workshop participants, and lived experiences were used to create a collective story of how race and ontological views influence the tourism landscape. As evident from the collective story, discrimination and racism continues to create inhospitable experiences for Black travel leaders within the tourism industry.     

Applying augmented reality (AR) technologies in theatrical performances in theme parks: A transcendent experience perspective

This study aims to investigate the attributes of AR theatrical performance in theme parks that impact a visitor's emotional experience and how it would do so. Data were obtained from tourists who had experienced AR theatrical performances at the Fantawild theme park in China. Drawing on a transcendent experience perspective, this study proposed and tested a theoretical model depicting the relationship between the perceived experiential quality of AR theatrical performance with five major dimensions—visual appeal, heightened enjoyment, education and curiosity, escapism, and focused immersion—as well as visitors' emotional responses (i.e., nostalgia, and emotional arousal) and feelings of belonging to the theme park, which were statistically analyzed via partial least squares structural equation modeling. The results showed that AR experiential quality exerted positive effects on visitors' nostalgia and emotional arousal, all of which triggered a feeling of belonging to the theme park.     

Festival quality,self-connection,and bragging

Festivals provide opportunities for experiential consumption, attracting both first-time and repeat visitors. However, current understanding of the perceptual and behavioural differences between these groups remains incomplete. This study investigates how experiential purchase quality influences experience self-connection and braggart word-of-mouth, for both first-time and repeat visitors, using a mixed-method approach. The qualitative (n = 32) and quantitative (n = 909) results together reveal that the combinations of experiential purchase quality dimensions stimulating experience self-connection and braggart word-of-mouth in repeat visitors differ significantly from those for first-time visitors, emphasising the need for festival managers to pay close attention to how different visitor groups perceive and prioritise experiential purchase quality dimensions. The findings thus extend current understanding of how braggart word-of-mouth emerges in an experiential consumption context.     

It's all in the recipe: How to increase domestic leisure tourists' experiential loyalty to local food

This study examines experiential loyalty in the context of local food consumption by domestic leisure tourists. A conceptual framework is developed to understand factors which increase tourists' propensity to exhibit experiential loyalty. Relationships between independent factors and the dependent variable of experiential loyalty are examined using a binary logistic regression model. The centrality of local food to tourists is the most important factor in increasing experiential loyalty, although cultural motivation and satisfaction are also predictors. The results provide insights for government and private tourism enterprises, with practical recommendations outlined.     

Glastonbury: managing the mystification of festivity

The realm of music festivity has grown into a global circuit that responds to the demand for emotive experiential products and taps into postmodern themes that celebrate a lifestyle attitude of extended youth. This paper investigates the phenomenon of festival culture through a case study of Glastonbury Festival of Contemporary Performing Arts. It highlights how modern music festivals have become sites of mediated brand management where commodified hyper-experiences are considered as new forms of contested cultural capital. Through a critical conceptual matrix that combines the work of Bourdieu, Pine and Gilmore, and Jensen the authors critically explore the interplay between the experiential dimension, mystical and fantasy narratives and the political contestation of festivity. Focusing on Glastonbury Festival of Contemporary Performing Arts 2010 the study presents an innovative interpretation of festivity through multi and social media. The authors argue that, while promoted as an ethical festival that celebrates its anti-commercial countercultural cool, Glastonbury reflects a modern cathedral of consumption where experiences are the mediated and managerially puppeteered capital of the field. However, festivity is moving beyond management as it is increasingly dependant on the co-creative social media activity of consumers to perpetuate the fantasy and capital of festivity.     

A Study of Experiential Quality,Equity, Happiness,Rural Image,Experiential Satisfaction,and Behavioral Intentions for the Rural Tourism Industry in China

This study aims at examining the interrelationships among experiential quality, equity, happiness, rural image, experiential satisfaction, and behavioral intentions for the rural tourism industry in China. The data used in this study were based on a sample of 694 rural tourists staying in Sansheng Flower Town of Chengdu, indicating that the proposed model fits the data. The result of this study will assist rural tourism management in developing and implementing market-orientated service strategies to increase experiential quality and equity, and enhance the image and experiential satisfaction of rural tourists in order to generate favorable intentions to return or revisit the same rural village.     

Bridging the Divide Between Theory and Practice

Abstract

Experiential learning approaches such as role-play have been found to be valuable methods of bridging the divide between academic knowledge and practical skills, a problem often cited in tourism and hospitality management education. Such approaches have been found to contribute towards deeper learning by enhancing students' interest, motivation, participation, knowledge and skill development. This paper reports on the implementation of an experiential learning approach designed to encourage and facilitate deeper learning approaches, with the contributing aims of providing students with a more interesting learning experience and a broader set of skills for future employment.     

Building a Total Customer Experience Model: Applications for the Travel Experiences in Taiwan’s Creative Life Industry

The purpose of this study is to examine the relationship between the concept of an “experience economy” and its four dimensions (education, escapism, esthetics, and entertainment), experiential values, experience process clues, and the theory of behavioral intention. Data were collected from creative life industry visitors to develop and test a proposed model of total customer experience concepts. We employed structural equation modeling (SEM) to assess the proposed research model. The results supported the dimensional structure of a total customer experience in Taiwan. Our study results suggest that establishing a perfect experience and understanding of customer evaluations for the creative life enterprise should be extended to customer behavioral intention.     

An empirical analysis of green convention attendees' switching intentions

This study aims at proposing to test a research model to gain a better understanding of the relationships among the dimensions of experiential quality, green experiential satisfaction, green alternative attractiveness, green service fairness, green variety-seeking, and green switching intentions. The study's findings are based on structural equation model analysis of a convenience sample of 650 attendees at the 13th International Green Building and Energy-Savings Exhibition 2016 in Chongqing, China. The results of this analysis contribute to the services marketing theory by providing additional insights into green switching intentions, the dimensions of experiential quality, green experiential satisfaction, green alternative attractiveness, green service fairness, and green novelty-seeking. The study's results will assist green convention management in developing and implementing market-orientated service strategies to increase the dimensions of experiential quality and green experiential satisfaction, enhance green alternative attractiveness, green service fairness, and green novelty-seeking, and decrease green switching intentions.     

Affirming authenticity: Consuming cultural heritage

This paper identifies how British tourists affirm authenticity through visiting socio-industrial cultural heritage attractions. Survey findings of 1,200 interviews with domestic tourists visiting three major British period theme parks highlighted the diversity of perceived authenticity gained by them and, thus, showed the importance of experiential and emotive processes in their interaction with attraction settings. In particular, three distinct thought processes were identified: reinforced assimilation, cognitive perception, and retroactive association. The notion of “insightfulness” is presented as an appropriate characterization of how cultural authenticity is affirmed by individual visitors through the “encoding” of an experience with their own personal meanings.     

Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants

This study explores the influence of servicescape on consumers’ word-of-mouth intentions using the stimulus-organism-response framework. It focuses on the interaction effects of substantive staging and communicative staging, and discusses the moderating effects of authenticity on the relationship between servicescape and experiential value. The results show that servicescape stimuli influence consumers’ experiential value, which in turn affects their emotions and generates word-of-mouth intentions. Authenticity as a moderator weakens the impact of substantive staging on experiential value. There is an interaction effect between substantive and communicative staging, and this interaction weakens the impact of servicescape on experiential value. The study concludes with practical implications.