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1.
Psychological climate, empowerment, leadership style, and customer-oriented selling: An analysis of the sales manager-salesperson dyad 总被引:2,自引:0,他引:2
This study examined antecedents and performancerelated consequences of customer-oriented selling. The antecedents include
sales managers’ leadership styles, psychological empowerment, and the psychological climates of organizations. Data were gathered
on two separate performance outcome measures. Responses from 106 sales managers and 313 sales representatives were analyzed.
The results indicate that transformational leadership, empowerment, and specific components of the psychological climate are
important predictors of customer-oriented selling.
Craig A. Martin (craig.martin@wku.edu), PhD, is an assistant professor of marketing in the Department of Marketing at Western Kentucky University.
He received his PhD from the University of Memphis. He specializes in sales and sales management, the consumer socialization
of adolescents, sports marketing, and advertising to adolescents. He has had research accepted for publication in theJournal of Advertising, theJournal of Advertising Research, theJournal of Consumer Marketing, theJournal of Business and Industrial Marketing, theJournal of Marketing Theory and Practice, theMarketing Management Journal, theInternational Journal of Retail and Distribution Management, theInternational Journal of Internet Marketing and Advertising, and multiple national and regional conferences.
Alan J. Bush (alanbush@memphis.edu), PhD, is a professor of marketing in the Department of Marketing and Supply Chain Management at the
University of Memphis. He received his Ph.D. from Louisiana State University. His current research interests are primarily
sales force research and sports marketing. His research has appeared in theJournal of Marketing Research, theJournal of the Academy of Marketing Science, theJournal of Business Research, theJournal of Retailing, theJournal of Advertising, theJournal of Advertising Research, theJournal of Personal Selling and Sales Management, and others. 相似文献
2.
Fang Eric Palmatier Robert W. Evans Kenneth R. 《Journal of the Academy of Marketing Science》2004,32(2):188-202
This article proposes a model of the impact of goal difficulty and goal specificity on selling behaviors (selling effort,
adaptive selling, and sales planning) and hence sales and behavior performance. The model suggests that goal-setting factors
may have opposing effects on different sales behaviors. The empirical findings suggest that goal difficulty positively influences
selling effort while negatively influencing adaptive selling behaviors. The results show that goal difficulty and goal specificity
both have opposite effects on the two dimensions of working smart: adaptive selling and sales planning. The findings support
the need for sales managers to account for the cultural context of the salesperson when determining optimal goal-setting strategies.
With data collected from salespeople in the United States and China, the cross-cultural differences regarding the effects
of goal-setting factors are also proposed and empirically supported.
Eric Fang (efe92@mizzou.edu) is an assistant professor of marketing at Seattle University. His current research interests are in the
areas of relationship marketing in business-to-business context, markting strategy, and international marketing. He has articles
published and accepted at theJournal of Business Research, theJournal of International Marketing, andAdvances in International Marketing.
Robert W. Palmatier (rpalmatier@missouri.edu) is a doctoral candidate in marketing at the University of Missouri, Columbia. He received his bachelor’s
and master’s degrees in electrical engineering from the Georgia Institute of Technology and an MBA from Georgia State University.
He has 15 years of professional work exprience, including various sales and marketing and senior executive positions in the
United States and Europe. His current research interests are in relationship marketing and value-creation strategies focused
in a business-to-business and channels context.
Kenneth R. Evans (evansk@missouri.edu), Ph.D., is a professor of marketing and associate dean of graduate studies in the College of Business
at the University of Missouri, Columbia. He holds the Pinkney C. Walker Professorship in Teaching Excellence. His research
interests are in the areas of marketing management, sales/sales management, marketing theory, and services marketing. He has
published in theJournal of Marketing, theJournal of the Academy of Marketing Science, theJournal of Personal Selling and Sales Management, theJournal of Business Research, and theJournal of Advertising, to name but a few. In addition, he has a number of articles that have been published in proceedings and presented at national
conferences. He is either a member of the editorial review boards or serves in an ad hoc reviewer capacity for a variety of
journals such as theJournal of Marketing, theJournal of the Academy of Marketing Science, Industrial Marketing Management, theJournal of Retailing, and theJournal of Personal Selling and Sales Management. He currently serves as the associate editor of theJournal of Personal Selling and Sales Management. 相似文献
3.
An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships 总被引:1,自引:0,他引:1
Thomas G. Brashear James S. Boles Danny N. Bellenger Charles M. Brooks 《Journal of the Academy of Marketing Science》2003,31(2):189-200
This study examines three trust-building processes and outcomes in sales manager-salesperson relationships. This study, based
on a sample of more than 400 business-to-business salespeoples from a variety of industries, shows two trust-building processes
(predictive and identification) to be significantly related to salesperson trust in the sales manager. Interpersonal trust
was found to be most strongly related to shared values and respect. Trust was directly related to job satisfaction and relationalism,
and indirectly related to organizational commitment and turnover intention.
Thomas G. Brashear (brashear@mktg.umass.edu) (Ph.D., Georgia State University) is an assistant professor of marketing in the Isenberg School
of Management at the University of Massachusetts-Amherst.
James S. Boles (jboles@gsu.edu) (Ph.D., Louisiana State University) is an associate professor of marketing in the Robinson College of Business
at Georgia State University. His research has appeared in a variety of journals, including theJournal of Marketing, theJournal of Business Research, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Personal Selling and Sales Management, and theJournal of Applied Psychology. His areas of research interest include personal selling, sales management, key and strategic account management, and business
relationships.
Danny N. Bellenger (mktdnb@langate.gsu.edu) (Ph.D., University of Alabama) is currently chairman of the Marketing Department in the Robinson
College of Business at Georgia State University. His research has appeared in a number of academic journals including theJournal of Marketing Research, theJournal of Marketing, theJournal of Advertising Research, theCalifornia Management Review, theJournal of Retailing, theJournal of Personal Selling and Sales Management, Industrial Marketing Management, and theJournal of Business Research. He has authored four monographs and four textbooks on marketing research, sales, and retailing.
Charles M. Brooks (brooks@quinnipiac.edu) (Ph.D., Georgia State University) is an associate professor and chair of the Department of Marketing
and Advertising at Quinnipiac University. His research has appeared in theJournal of Business Research, theJournal of Retailing, Marketing Theory, and theJournal of Marketing Theory and Practice. 相似文献
4.
5.
Scott B. MacKenzie Philip M. Podsakoff Gregory A. Rich 《Journal of the Academy of Marketing Science》2001,29(2):115-134
This study examines the impact of transformational and transactional leader behaviors on the sales performance and organizational
citizenship behaviors of salespeople, as well as the mediating role played by trust and role ambiguity in that process. Measures
of six forms of transformational leader behavior, two forms of transactional leader behavior, trust, and role ambiguity were
obtained from 477 sales agents working for a large national insurance company. Objective sales performance data were obtained
for the agents, and their supervisors provided evaluations of their citizenship behaviors. The findings validate not only
the basic notion that transformational leadership influences salespeople to perform “above and beyond the call of duty” but
also that transformational leader behaviors actually have stronger direct and indirect relationships with sales performance
and organizational citizenship behavior than transactional leader behaviors. Moreover, this is true even when common method
biases are controlled. The implications of these findings for future research are discussed.
Scott B. Mackenzie (Ph.D., UCLA, 1983) is the IU Foundation Professor of marketing at the Kelley School of Business, Indiana University. His
research on advertising effectiveness, organizational citizenship behavior, and leadership issues can be found in theJournal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Journal of the Academy of Marketing Science,
Journal of Personal Selling & Sales Management, Journal of Applied Psychology, Organizational Behavior and Human Decision
Processes, Personnel Psychology, Journal of Management, andThe Leadership Quarterly. Currently, he serves on the editorial boards of theJournal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Journal of the Academy of Marketing Science, andJournal of Consumer Psychology.
Philip M. Podsakoff (DBA, Indiana University, 1980) is a professor of organizational behavior and human resources and the John F. Mee Chair of
Management at the Kelley School of Business, Indiana University. He is the author or coauthor of more than 65 articles and/or
scholarly book chapters that have appeared in such journals as theJournal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Academy of Management Journal,
Psychological Bulletin, Organizational Behavior and Human Decision Processes, Journal of Applied Psychology, The Leadership
Quarterly, Organizational Dynamics, Research in Organizational Behavior, Journal of International Business Studies, Journal
of Personal Selling & Sales Management, and theJournal of Occupational and Organizational Psychology. He serves on the Board of Editors of theJournal of Applied Psychology, Organizational Behavior and Human Decision Processes, andThe Leadership Quarterly.
Gregory A. Rich (Ph.D., Indiana University, 1996) is an assistant professor of marketing at Bowling Green State University. His primary research
interest is in the application of leadership theory to issues of sales management, and his work has been published in theJournal of the Academy of Marketing Science, Journal of Personal Selling & Sales Management, Personnel Psychology, Journal
of Business-to-Business Marketing, and several conference proceedings. 相似文献
6.
Nigel F. Piercy David W. Cravens Nikala Lane Douglas W. Vorhies 《Journal of the Academy of Marketing Science》2006,34(2):244-262
Interest in management control approaches and organizational factors associated with higher levels of salesperson performance
is reflected in research streams concerned with behavior-based control strategies and organizational citizenship behaviors
(OCBs). This study makes two distinct additions to the literature relating to control, organizational citizenship behaviors
and salesperson performance. First, the study distinguishes between salesperson in-role behavior performance and outcome performance
to model in-role behavior performance as a mediator between OCB and outcome performance. Second, the work supports sales manager
control as an antecedent to OCB. A second model introduces perceived organizational support (POS) as an additional antecedent
to salesperson OCB, and more important, as a consequence of sales manager control. This construct has not been included in
prior salesperson OCB studies. Results show sales manage control has a stronger impact on OCB through POS, than directly,
and POS has a strong impact on salesperson OCB.
Nigel F. Piercy (Nigel.Piercy@wbs.ac.uk) is a professor of marketing in the Warwick Business School at the University of Warwick, United
Kingdom. He holds a Ph.D. from the University of Wales and a higher doctorate (D.Litt) from Heriot-Watt University, Edinburgh.
His current research interests focus on strategic sales and account management. His work has been published in many journals
including theJournal of Marketing, theJournal of International Marketing, and theJournal of the Academy of Marketing Science. He is coauthor to David Cravens onStrategic Marketing (8th ed., Irwin/McGraw-Hill, 2006).
David W. Cravens (D.Cravens@tcu.edu) holds the Eunice and James L. West Chair of American Enterprise Studies and is a professor of marketing
in the M. J. Neeley School of Business at Texas Christian University, Fort Worth, Texas. He has a doctorate in business administration
from Indiana University. His areas of specialization include marketing strategy and planning, sales management, and new product
planning. His research has been published in a wide range of journals including theJournal of Marketing, theJournal of Marketing Research, the Journal of the Academy of Marketing Science, and theInternational Journal of Marketing.
Nikala Lane (Nikala.Lane@wbs.ac.uk) is a senior lecturer in marketing in the Warwick Business School at the University of Warwick, United
Kingdom. She holds a Ph.D. from the University of Wales and was previously a senior research associate at Cardiff University.
Her research interests are focused on gender and ethics issues in sales and marketing management. Her work has been published
widely in the international literature and includes articles in theJournal of Management Studies, theBritish Journal of Management, the Journal of Business Ethics, and theJournal of Personal Selling & Sales Management.
Douglas W. Vorhies (dvorhies@bus.olemiss.edu) is an assistant professor of marketing in the School of Business Administration at the University
of Mississippi. His primary research interests are in the areas of marketing strategy, marketing resources and capabilities,
the links between innovation, strategic market management and performance, and professional selling and sales management.
His other work has been published in many journals including theJournal of Marketing, Decision Sciences, theJournal of Product Innovation Management, theEuropean Journal of Marketing, and theJournal of Personal Selling and Sales Management. 相似文献
7.
Although the role of the sales force and sales management mix can be significant in influencing successful new product launch,
the impact of specific sales management programs and tactics has not been examined in detail. This study explores whether
firms that introduce new products were more successful in achieving their objectives when the new product introduction was
accompanied by associated changes in sales management mix variables. Firms that were more successful in achieving their new
product objectives accompanied their new product launches with significantly more changes in sales force quotas than did firms
whose achievement of new product objectives was less successful. However, no significant differences in the number of changes
in sales force structure, training, or sales support were found between firms with more successful versus less successful
new products.
She received her Ph.D. from the University of Minnesota, Minneapolis. She began her career as a chemist and has held research,
sales, product management, and marketing management positions prior to entering academia. The major focus of her research
is on the process of developing and marketing new products. Her articles have appeared in theJournal of Product Innovation Management, Journal of Personal Selling & Sales Management, Journal of Business & Industrial
Marketing, andIndustrial Marketing Management.
He has written numerous books and articles in professional journals and is the former editor ofJournal of Personal Selling & Sales Management. He serves on the editorial review boards of theJournal of the Academy of Marketing Science, Journal of Marketing, Journal of Personal Selling & Sales Management, andJournal of Business & Industrial Marketing and has been a consultant to many business and government organizations. 相似文献
8.
Relational communication traits and their effect on adaptiveness and sales performance 总被引:1,自引:0,他引:1
Michael L. Boorom Jerry R. Goolsby Rosemary P. Ramsey 《Journal of the Academy of Marketing Science》1998,26(1):16-30
Two relational communication traits, communication apprehension and interaction involvement, are investigated within an adaptive
selling framework to assess their impact on salesperson adaptiveness and sales performance. Using a sample of 239 insurance
salespeople, results demonstrate that salespeople exhibiting lower levels of communication apprehension are more highly involved
in communication interactions, and higher involvement facilitates increased adaptiveness and sales performance. This research
highlights the importance of effective communication within sales interactions and offers suggestions to improve salesperson
communication skill.
Michael L. Boorom is an associate professor of marketing and associate dean of the school of business and public administration at California
State University, San Bernardino. He received his Ph.D. from the University of South Florida. His research interests are salesperson
and sales manager communication skills. His work has been published in theJournal of Personal Selling & Sales Management and several conferences.
Jerry R. Goolsby is an associate professor of marketing at the University of South Florida. He received his Ph.D. from Texas Tech University.
His research interests include sales interactions and salesperson burnout and coping strategies. His work has been published
in theJournal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, and other marketing journals.
Rosemary P. Ramsey is a professor and chair of the management and marketing department at Eastern Kentucky University. She earned her Ph.D.
from University of Cincinnati. Her research interests include sales interactions and measurement issues. Her work has been
published in theJournal of the Academy of Marketing Science, Journal of Business Research, Journal of Personal Selling & Sales Management,
Journal of Social Behavior and Personality. andJournal of Marketing Education. 相似文献
9.
Victoria D. Bush Gregory M. Rose Faye Gilbert Thomas N. Ingram 《Journal of the Academy of Marketing Science》2001,29(4):391-404
Given the increase in cultural diversity within marketing organizations as well as within current and potential customer bases,
possessing the appropriate communication skills becomes crucial to success in managing culturally diverse relationships. Although
marketing researchers have recognized the importance of adaptive selling behavior for successful buyer-seller relationships,
the exploration of the intercultural aspects of these relationships has only recently begun. This article examines how adaptive
selling behaviors and intercultural dispositions of marketing executives contribute to their perceived intercultural communication
competence. Results show that in addition to being adaptive, the intercultural disposition of a marketer is of key importance
in developing intercultural communication competence. Theoretical and practical implications for incorporating intercultural
communication into the development of successful buyer-seller relationships are discussed.
Victoria D. Bush (Ph.D., University of Memphis) is an associate professor of marketing at the University of Mississippi. Her research has
appeared in such journals as theJournal of Advertising, theJournal of Advertising Research, Industrial Marketing Management, theJournal of Public Policy and Marketing, theJournal of Business Ethics, and theJournal of Services Marketing. Her research interests are in diversity, advertising, and ethics.
Gregory M. Rose (Ph.D., University of Oregon) is an associate professor of marketing at the University of Mississippi. His research interests
include consumer socialization and cross-cultural consumer behavior. He has published or has forthcoming articles in theJournal of Consumer Research, theJournal of the Academy of Marketing Science, theJournal of Business Research, theJournal of Consumer Psychology, theJournal of Advertising, theJournal of Marketing, and other journals and proceedings.
Faye Gilbert (Ph.D., University of North Texas) is an associate professor of marketing at the University of Mississippi. She has published
in theJournal of Business Research, Psychology and Marketing, theJournal of Health Care Marketing, theJournal of Research in Pharmaceutical Economics, theJournal of Applied Business Research, theJournal of Marketing Management, theJournal of Marketing Theory and Practice, and theJournal of Marketing Education, among others. Her work emphasizes the application of consumer behavior theory to health care and to channel relationships.
Thomas N. Ingram (Ph.D., Georgia State University) is a professor of marketing at Colorado State University. He has been honored as the Marketing
Educator of the Year by Sales and Marketing Executives International (SMEI) and as a recipient of the Mu Kappa Tau National
Marketing Honor Society Recognition Award for Outstanding Scholarly Contributions to the Sales Discipline. He has served as
the editor of theJournal of Personal Selling and Sales Management and is the current editor of theJournal of Marketing Theory and Practice. His primary research is in personal selling and sales management. His work has appeared in theJournal of Marketing, theJournal of Marketing Research, theJournal of Personal Selling and Sales Management, and theJournal of the Academy of Marketing Science, among others. He is the coauthor of three textbooks:Professional Selling: A Trust-Based Approach, Sales Management: Analysis and Decision Making, andMarketing: Principles and Perspectives. 相似文献
10.
Netemeyer Richard G. Brashear-Alejandro Thomas Boles James S. 《Journal of the Academy of Marketing Science》2004,32(1):49-60
This article proposes a model of job-related outcomes of four role variables in a retail sales context: work-family conflict
(WFC), family-work conflict (FWC), work role conflict (RC), and work role ambiguity (RA). We tested the applicability of the
model with three cross-national samples, that is, the United States, Puerto Rico, and Romania, and the results revealed that
the model's measures and effects are mostly similar across samples. It was also posited and mostly supported that the effects
that WFC and FWC have on the job-related outcomes are greater than the effects of RC and RA. Implications concerning the effects
of role variables for international retail managers are offered.
Richard G. Netemeyer (rgn3p@forbes2.comm.virginia.edu) is a professor of marketing in the McIntire School of Commerce at the University of Virginia.
He received his Ph.D. in marketing from the University of South Carolina in 1986. His research interests are primarily consumer
behavior and organizationbehavior issues. His research has appeared in theJournal of Consumer Research, theJournal of Marketing Research, theJournal of Marketing, theJournal of Applied Psychology, Organizational Behavior & Human Decision Processes, theJournal of the Academy of Marketing Science, and others.
Thomas Brashear-Alejandro (brashear@mktg.umass.edu) (Ph.D., Georgia State University) is an associate professor of marketing in the Isenberg School
of Management at the University of Massachusetts-Amherst. His research has appeared or is forthcoming in a number of academic
journals, including theJournal of the Academy of Marketing Science, theJournal of Advertising, theJournal of Business Research, theJournal of Personal Selling and Sales Management, theJournal of Marketing Theory and Practice, and theJournal of Business & Industrial Marketing.
James S. Boles (JBoles@gsu.edu) is an associate professor of marketing at Georgia State University (GSU). He received his Ph.D. from Louisiana
State University. His research has appeared in a variety of journals, including theJournal of Marketing, theJournal of Business Research, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Personal Selling and Sales Management, and theJournal of Applied Psychology. His areas of research interest include personal selling, sales management, key and strategic account management, and business
relationships. 相似文献
11.
An investigation of team information processing in service teams: Exploring the link between teams and customers 总被引:2,自引:0,他引:2
Dawn R. Deeter-Schmelz Rosemary P. Ramsey 《Journal of the Academy of Marketing Science》2003,31(4):409-424
In an effort to satisfy the needs of increasingly knowledgeable and demanding customers, many organizations are implementing
teams in customer contact positions. Unfortunately, stifled information flows and poor communication often impede their effectiveness.
To help managers build more effective teams, the authors develop and test a model of team information processing that includes
both antecedents (information acquisition, team norms, team size, and team longevity) and outcomes (customer satisfaction
with service). Data collected from 61 health care teams, as well as from 1,598 patients served by these teams, are used to
investigate the hypothesized relationships between variables. Partial support for the model is provided. Based on these findings,
implications for researchers and practitioners are offered.
Current knowledge is the life blood of knowledge work, and the ability to transfer it is a key differentiating characteristic
between effective and ineffective knowledge work teams.-Fisher and Fisher (1998:174)
Dawn R. Deeter-Schmelz (deeter-s@ohio.edu) (Ph.D., University of South Florida) is an associate professor of marketing at Ohio University. Her research
interests include customer contact teams, business-to-business electronic commerce, sales management, and scale development.
She has published in theJournal of Personal Selling & Sales Management, Industrial Marketing Management, theJournal of Marketing Education, theJournal of Marketing Theory and Practice, and theJournal of Business Logistics, among others.
Rosemary P. Ramsey (rosemary.ramsey@wright.edu) (Ph.D., University of Cincinnati) is associate dean in the Raj Sain College of Business at Wright
State University. Her research interests include relationship management and measurement. Prior to pursuing her doctorate,
she held marketing and sales positions for NCR Corporation. She has published in theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Business Research, theJournal of Personal Selling & Sales Management, and theJournal of Marketing Education, among others. 相似文献
12.
Charles H. Schwepker O. C. Ferrell Thomas N. Ingram 《Journal of the Academy of Marketing Science》1997,25(2):99-108
Several leading models of ethical decision making include factors contributing to an organization’s ethical climate as significant
determinants affecting ethical choice. The relationship of ethical climate to ethical conflict and role conflict is examined
in a salesperson context. Results suggest that salespersons’ perceptions of a positive ethical climate are negatively associated
with their perceived ethical conflict with sales managers. Implications and directions for future research are provided.
He has experience in wholesale and retail sales. His research interests are in sales, sales management, marketing ethics,
and consumer behavior. His articles have appeared in theJournal of Public Policy and Marketing, Journal of Business Ethnics, Journal of Marketing Management, Journal of Marketing
Theory & Practice, andIndustrial Marketing Management, as well as various national and regional proceedings. He is coauthor ofSales Management: Analysis and Decision-Making.
He is currently the president of the Academic Council of the American Marketing Association. He is a Southern Marketing Association
Fellow and a Southwestern Marketing Association Fellow. He has published 15 books and more than 50 articles. His books includeMarketing: Concepts and Strategies andBusiness Ethics. His work has appeared inJournal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, among others. His major research focus is marketing implementation and ethical compliance frameworks for organizations.
Before commencing his academic career, he worked in sales, product management, and sales management with Exxon and Mobil.
He has received various teaching and research awards, including being named the Marketing Educator of the Year by Sales and
Marketing Executives International (SMEI). His primary research is in personal selling and sales management. His work has
appeared inJournal of Marketing, Journal of Marketing Research, Journal of Personal Selling & Sales Management, andJournal of the Academy of Marketing Science, among others. He is the coauthor of five textbooks, includingThe Professional Selling Skills Workbook, Sales Management: Analysis and Decision-Making, andMarketing Principles and Perspective. 相似文献
13.
Despite intense research interest in the role stress phenomenon in marketing over the last decade, there have been few attempts
to explain the sometimes discrepant findings. This study investigated the influence of three potential moderators (education,
job tenure, and work group cohesion) on role stress-job outcome relationships. Hypotheses were developed and tested in two
work contexts of interest to marketers: industrial selling and purchasing. Findings point to some interesting moderating effects
in the two samples. Work group cohesion reduced the dysfunctional effect of role stress on organizational commitment among
industrial buyers. However, a more cohesive sales group experienced stronger dysfunctional effects from role stress on organizational
commitment. Level of education buffered the role stress-organizational commitment link but only among industrial sales representatives.
Managerial and research implications are also discussed.
His research interests are in the areas of job satisfaction, performance, and motivation issues in personal selling and organizational
buying. Michaels’ research has appeared in theJournal of Marketing Research, Journal of Marketing, Journal of Personal Selling and Sales Management, Journal of International
Business Studies, Journal of Business Research, andIndustrial Marketing Management.
She received her M.B.A. degree in marketing from Boston University. Dixon’s research has appeared in theJournal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior and AMA’sEnhancing Knowledge Development in Marketing. She is a member of the Academy of Marketing Science, the American Marketing Association, and the Association for Consumer
Research. Her current research interests include personal selling, sales management, and services marketing. 相似文献
14.
Customer mind-set of employees throughout the organization 总被引:2,自引:0,他引:2
Karen Norman Kennedy Felicia G. Lassk Jerry R. Goolsby 《Journal of the Academy of Marketing Science》2002,30(2):159-171
Previous research has provided strong evidence for the benefits of embracing a market orientation, an organizational focus
highlighting the needs of customers, and the creation of customer value. This study extends this focus on the customer to
the individual worker level. A construct, customer mind-set (CMS), is developed that reflects the extent to which an individual
employee believes that understanding and satisfying customers, whether internal or external to the organization, is central
to the proper execution of his or her job. In this exploratory study, the authors develop a parsimonious scale for measuring
CMS. Relationships between CMS and significant organizational variables are examined to establish CMS's validity and provide
some tentative insights into its value to researchers and practitioners. The authors believe the CMS construct will allow
for operational-level analysis of the extent to which a customer orientation is embraced throughout an organization, permitting
managers to implement targeted improvement strategies.
Karen Norman Kennedy is an assistant professor of marketing at the University of Alabama at Birmingham. She earned her Ph.D. from the University
of South Florida. Her research interests include customer orientation and cultural change in organizations, as well as the
evolving role of customers and employees in today's marketplace. Her work has been published in theJournal of Personal Selling and Sales Management, theJournal of Services Marketing, Industrial Marketing Management, and theJournal of Marketing Education.
Felicia G. Lassk is an assistant professor in the Marketing Group of Northeastern University. She received her Ph.D. from the University of
South Florida. Her research interests include customer orientation, salesperson job involvement, and measurement issues. Her
articles have appeared in the theJournal of Personal Selling and Sales Management, Industrial Marketing Management, and theJournal of Marketing Education, among others.
Jerry R. Goolsby is the Hilton/Baldridge Eminent Chair of Music Industry Studies at Loyola University New Orleans. He received his Ph.D. from
Texas Tech University. His research interests include issues related to market orientation and its implementation, customer
and employee relationships, and sales interactions. His work has been published in theJournal of Marketing, theJournal of Marketing Research, theJournal of the Academy of Marketing Science, and other marketing journals. 相似文献
15.
Thomas W. Leigh Cara Peters Jeremy Shelton 《Journal of the Academy of Marketing Science》2006,34(4):481-493
Authenticity in the consumption context is an important topic within the marketing literature. This article explores authenticity’s
multiplicity of meanings within the MG brand subculture of consumption. An ethnographic approach guided data collection, which
included participant observation, photo and document reviews, informal conversations, and formal, in-depth interviews with
58 MG owners. The data show that MG owners gain a sense of authenticity in the consumption context via the object and its
ownership, consumer experiences, and identity construction and confirmation. As an object, an MG is authentic if it broaches
an ideal standard and preserves the brand heritage. An MG experience is authentic when an owner interacts with the car through
driving and self-work activities. Finally, an MG owner authenticates his or her identity through role performance and communal
commitment. Implications are discussed in light of brand management.
Thomas W. Leigh (tleigh@terry.uga.edu) holds the Emily H. and Charles M. Tanner, Jr. Chair of Sales Management at the University of Georgia.
He earned his DBA in marketing at Indiana University and an MBA and BS (economics) from Southern Illinois University. He is
a past president of the American Marketing Association (AMA) Academic Council, has served on the AMA Board Finance Committee,
and is a charter member of the AMA Foundation Leadership Circle. He served as chairman of the East Georgia Chapter of the
American Red Cross from 1992 to 1993. His research has appeared in a variety of journals, includingJournal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Journal of Applied Psychology, Journal
of Advertising, Journal of Advertising Research, Planning Review, Journal of Purchasing and Materials Management, Journal
of Personal Selling and Sales Management, Journal of Academy of Marketing Science, andExpert Systems and Applications. He has served on the editorial boards ofJournal of Marketing, Journal of the Academy of Marketing Science, andJournal of Personal Selling and Sales Management.
Cara Peters (petersc@winthrop.edu) is an assistant professor of marketing at Winthrop University in Rock Hill, South Carolina. She holds
a BA in management from Luther College and an MBA and a PhD in business administration from the University of Nebraska. She
has published in numerous conference proceedings and peer-reviewed journals, including theJournal of Consumer Psychology; Consumption, Markets, and Culture; and {jtJournal of Academy of Marketing Science}.
Jeremy Shelton (sheltonious@yahoo.com) is an assistant professor of psychology at Lamar University. He holds a PhD from the University of
Georgia. His research interests lie in consumer identity and brand extensions. He has published inConsumption, Markets, and Culture, among other outlets. 相似文献
16.
This paper explores the directions of causality between selected work-related variables and quitting intentions. Based on
the premise that quitting intentions may stem from predispositions that affect work-related variables, longitudinal data collected
from a direct sales population were analyzed. When compared with previous literature, the results show the existence of reverse
causality, indicating that quitting intentions are more likely to effect the perceptions of such variables as organizational
climate, job satisfaction, and organizational commitment.
Hie received his Ph.D. from the University of Missouri. His current research interests involve sales force turnover and organizational
stress. His research has appeared in theJournal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, and others.
He received his Ph.D. from the University of Wisconsin, Madison. He is the former editor of theJournal of Personal Selling & Sales Management. He serves on the editorial boards of theJournal of Marketing, Journal of the Academy of Marketing Science, andJournal of Personal Selling & Sales Management, and has authored numerous books and articles in professional journals. 相似文献
17.
The effects of extrinsic product cues on consumers’ perceptions of quality, sacrifice, and value 总被引:2,自引:0,他引:2
The authors report the results of two experiments designed to test the effects of extrinsic cues—price, brand name, store
name, and country of origin—on consumers’ perceptions of quality, sacrifice, and value. The results of the experiments support
hypothesized linkages between (a) each of the four experimentally manipulated extrinsic cues and perceived quality, (b) price
and perceived sacrifice, (c) perceived quality and perceived value, and (d) perceived sacrifice and perceived value. The results
also indicate that the linkages between the extrinsic cues and perceived value are mediated by perceived quality and sacrifice.
R. Kenneth Teas is a distinguished professor of business in the Department of Marketing, College of Business, Iowa State University. He received
his Ph.D. from the University of Oklahoma. His areas of research include consumer behavior and decision processes, marketing
research methods, services marketing, and sales force management. His articles have been published in numerous journals, including
theJournal of Marketing, theJournal of Marketing Research, theJournal of Consumer Research, theJournal of the Academy of Marketing Science, theAmerican Journal of Agricultural Economics, theJournal of Retailing, theJournal of Personal Selling and Sales Management, theJournal of Occupational Psychology, andIndustrial Marketing Management.
Sanjeev Agarwal is an associate professor in the Department of Marketing, College of Business, Iowa State University. He received his Ph.D.
from The Ohio State University. His areas of research include multinational marketing strategies, modes of foreign market
entry, and sales force management. His articles have been published in theJournal of Consumer Research, theJournal of International Marketing, International Marketing Review, Industrial Marketing Management, theJournal of International Business Studies, theJournal of the Academy of Marketing Science, and theJournal of Personal Selling and Sales Management. 相似文献
18.
Steven P. Brown Ph.D. William L. Cron D.B.A. Thomas W. Leigh D.B.A. 《Journal of the Academy of Marketing Science》1993,21(2):91-100
A psychological success model of the relationships between sales performance and job attitudes is developed and tested. The
model posits that feelings of success mediate the relationship between work performance and job satisfaction. Previous research
based on purely cognitive theoretical models has posited a direct relationship between performance and satisfaction, but typically
has found no empirical relationship. The psychological success model posits that the relationships between performance and
job attitudes are indirect and mediated by feelings of success. The results generally validate the model. Implications for
theory and managerial practice are drawn and directions for future research incorporating affect into models of work behavior
are suggested.
His research has appeared in theJournal of Marketing Research, Journal of Consumer Research, Journal of Personal Selling and Sales Management, Journal of
Advertising Research, and other publications.
His research has appeared in theJournal of Marketing Research, Journal of Marketing, Academy of Management Journal, Journal of Personal Selling and Sales
Management, and other publications. He is coauthor (with Douglas J. Dalrymple) ofSales Management: Concepts and Cases, 4th ed., published by John Wiley & Sons. He is actively involved as a consultant to the health care industry.
His research has appeared in theJournal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Journal of Personal Selling and Sales Management,
Journal of Advertising Research, and other publications. He is active in executive education and serves as chapter chairman of the East Georgia Chapter,
American Red Cross. 相似文献
19.
Although social values have been used increasingly in consumer research, their utility in sales management research has received
little attention. Using a national sample of industrial salespeople, the authors evaluate several hypotheses, developed from
social adaptation theory and a theoretical framework of values domain, regarding the incremental ability of the List of Values
(LOV) to predict salesperson performance beyond adaptive selling (ADAPTS) and customer orientation (SOCO). The LOV shows promise
as a tool by which salesperson performance can be predicted. Managerial implications are discussed, and suggestions for future
research are presented.
He received his Ph.D. in 1989 from the University of Oregon. His experience includes five years in sales and sales management
with Xerox and Digital Equipment Corporation. His research interests include sales force management and marketing strategy.
He has published in theReview of Marketing, Journal of Personal Selling and Sales Management, Journal of Business Forecasting, Journal of Marketing
Education, and other journals.
He received his Ph.D. in 1989 from the University of Oregon. His current research interests include issues in cross-cultural
marketing strategy, global and domestic sales force management, and research methodology. His research has been published
in theJournal of the Academy of Marketing Science, Journal of Personal Selling and Sales Management, Journal of Marketing Education, and other journals. 相似文献
20.
Ravipreet S. Sohi Daniel C. Smith Neil M. Ford 《Journal of the Academy of Marketing Science》1996,24(3):195-207
An increasing number of firms are sharing a sales force between multiple divisions of their companies. Although this practice
may increase organizational efficiency by reducing unit selling costs, it is not clear how it affects outcomes at the level
of the individual salesperson. This study examines the effects of sharing a sales force between multiple divisions on salespeople’s
role perceptions, satisfaction, and performance. The results indicate that sharing is associated with higher levels of role
stress and lower levels of work satisfaction and nonfinancial performance. The association between sharing and financial performance
is not significant. Formalization and centralization of the sales organization moderate the relationships between sharing
and the outcome variables. Higher levels of formalization lessen the effects of sharing on salespeople’s role conflict, role
ambiguity, and work satisfaction. Conversely, higher levels of centralization exacerbate the effects of sharing on role ambiguity
and work satisfaction.
His research interests include issues in personal selling, sales management, and channels of distribution. He has published
in theJournal of Retailing, European Journal of Marketing, Journal of Macromarketing, Journal of Marketing Theory and Practice, and various conference proceedings. He received his Ph.D. from the University of Wisconsin-Madison.
His research interests include management of brand equity and competitive analysis. He has published in theJournal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Journal of the Academy of Marketing Science,
Journal of Personal Selling and Sales Management, Strategic Management Journal, Journal of Advertising Research, Industrial
Marketing Management, andPlanning Review. He received his Ph.D. from the University of Pittsburgh.
His research interests are in the areas of personal selling and sales management. His articles have appeared in numerous journals,
and one of them received the William O’Dell Award for the most outstanding article published in theJournal of Marketing Research. He has coauthored several books includingSales Force Management: Planning Implementation and Control (Irwin, 1992). He received his Ph.D. from the University of Illinois-Urbana. 相似文献