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《上海标准化》2013,(1)
争议焦点 "三包"日期惹争议,7天包退如何算?
案例回放:
王先生最近遭遇了一件关于"三包"日期的乌龙事件,他打来电话投诉道:"明明是厂家的产品有问题,还没使用就坏了,难道不应该退货?7天包退这个7天究竟该怎么算?"
原来,他在去年年底购买平板电视机时,与经销商约定在12月8日送货、安装并调试.送货安装当日,王先生即发现,电视机液晶屏上有一个坏点.消费者向厂家反映情况后,厂家于12月15日上门检测,并在维修检测单上明确标示:"有一个起泡性坏点",建议消费者凭此检测单联系经销商退货或换货.但是,当王先生找到经销商时,对方却表示,根据购机发票开具之日起算,电视机购买已经超过7天,因此不能退货.王先生认为电视机还未开始使用就计算"三包"日期,而且购买之日与送货日期之间本来就有一个月的间隔,这样的计算方法有欠妥当,故来电向12365质量热线寻求帮助. 相似文献
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安顺市烟草公司作为典型的二类配送中心,在掌握了每一零售商户的分布与经营情况、线路交通状况等之后,以科学的方法反复测算,对多种不同的配送路线进行编排组合,推行"块状配送模式",最终形成了最优的送货线路,使配送效率显著提升,物流成本明显降低。 相似文献
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安顺卷烟物流中心的优化管理 总被引:1,自引:0,他引:1
安顺卷烟物流中心通过大量的实地调研,以科学的方法反复测算车辆装载量和送货人员的工作量,对送货线路进行多种编排组合,最终形成最优的送货线路,大大降低了物流成本。 相似文献
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为推进烟草行业的高质量发展,围绕“引领撬动,加快数字化转型”总目标,文章以人工智能深度学习算法与卷烟物流配送业务的融合创新为研究方向,积极探索物联网、云计算等IT新技术与卷烟物流配送环节的深度融合,提出并构建了一种基于改进遗传算法的卷烟物流配送线路优化模型,并结合DMAIC管理模式推动了卷烟物流配送线路从固定模式向动态调整方式转变,从而有效地缩短送货里程、减少送货车次和配送成本,提高日均送货户数和人均配送效率。 相似文献
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孙先生三年来一直在某商贸公司从事送货工作,公司按送货的次数及路程的远近计算费用,每半个月结算一次,送货时车辆产生的所有费用均由孙先生自己承担。 相似文献
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以FU物流公司为例,从该公司物流现状出发,对其物流配送流程的现状进行剖析,并从物流配送制度建设、信息化水平、接送货流程等角度对问题进行分析,提出了构建层次化物流配送的管理制度、建立统一的物流配送信息化平台、完善物流配送接送货流程等对策。 相似文献
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随着电子商务技术的发展和产业的转型升级,对快递企业的市场竞争环境及"最后一公里"问题进行深入剖析,提出从服务质量、服务效率、增值服务及服务成本四个方面提升快递企业核心竞争力,并对企业核心竞争力模型指标进行分析,研究现有"最后一公里"不同配送模式的特点,为快递企业提升核心竞争力指出努力方向。 相似文献
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《管理科学学报(英文)》2019,4(4):228-251
This paper concerns the problem of inpatient bed allocation for two classes of patients (scheduled and non-scheduled) when there is uncertainty about daily available capacity. In the afternoon of each day, patients from the scheduled class, also called backlogged elective admissions, are selected from a waiting list, for the admission on the next day. The non-scheduled class, also called emergent admissions, are new requests that arise randomly each day with emergent needs. The capacity of available beds for a medical specialty to provide hospitalization services is uncertain when backlogged elective patients are chosen. Admitting too many of elective patients may result in exceeding a day’s capacity, which can potentially necessitate “overflowing” or “postponing” some emergent requests that should be performed as soon as possible. Therefore, the problem faced by the medical specialty facility at the decision-making point of each day is how many of the backlogged elective patients can be admitted. We formulate this problem as a Markov decision process (MDP) and study the structural properties of the model to characterize the nature of the optimal policy. We propose easy-to-implement policies (the fixed quota policy and the best fixed quota policy), which perform well under fitted distributions. By reporting numerical analyses using real data from a Chinese public hospital, we finally compare the improvements that our proposed solutions could bring to the hospital with the existing practices under several different cost structures. 相似文献
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《Technovation》1988,7(2):87-115
It is argued that technological progress is marked by a series of discrete “barriers” and “breakthroughs,” which create new fields of technological opportunity. These are not random events, although their exact timing is undoubtedly very difficult to predict. They occur when and where they do because of discontinuities in the laws of nature. The technological life cycle can be defined as the period from a major breakthrough which opens up a new territory for exploitation to the next major barrier. It is characterized by a rapid increase in marginal productivity of R&D to a peak, followed by a more-or-less continuous decline thereafter, as the territory is gradually exhausted. This model is qualitatively consistent with the well-known “S-shaped curve” phenomenon, describing measures of technological performance over time. The model is also qualitatively consistent with Schumpeter's explanation of the so-called Kondratieff or “long” wave. 相似文献
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《Technovation》1987,7(1):39-49
This paper develops a method of user's needs assessment in order to improve the quality, sales and advertising of a new product, and presents the results of its application to a medical materials case.The method proposed in this paper is based on such concepts as “Product Characteristics”, the “Stimulus-Response Model” and a combination of the single assessment method and the comparative assessment method.The results allow us to identify the key points for next improving the new product and the selling or advertising activities by product segment of the new product and existing products, by using strengths of the new product when compared with competitive products. 相似文献
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MONA AL‐AMIN 《American journal of economics and sociology》2012,71(1):37-53
Throughout the past 30 years, there has been a lot of controversy surrounding the proliferation of new forms of health care delivery organizations that challenge and compete with general NFP community hospitals. Traditionally, the health care system in the United States has been dominated by general NFP (NFP) voluntary hospitals. With the number of for‐profit general hospitals, physician‐owned specialty hospitals, and ambulatory surgical centers increasing, a question arises: “Why is the general NFP community hospital the dominant model?” In order to address this question, this paper reexamines the history of the hospital industry. By understanding how the “general NFP hospital” model emerged and dominated, we attempt to explain the current dominance of general NFP hospitals in the ever changing hospital industry in the United States. 相似文献
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《Journal of Purchasing & Supply Management》2003,9(4):151-163
Developments in information technology, in recent years, have enabled major advances in electronic commerce, which is growing at a very fast pace. Although business-to-consumer (B2C) e-commerce seems to be slowing down due to economic conditions, business-to-business (B2B) e-commerce still represents the next generation of business automation.Taking advantage of new technologies, today provides an opportunity, but will be a must in the future. The use of Internet e-collaboration tools will increase in this new era. They play a role of “value creation enabler”, but at the same time they generate a wide range of new business and market “complexities” that companies have to face.This paper presents a classification of “managerial spaces” where multiple trading partners share critical information using e-collaboration tools and assesses the possible local and global impact on the supply chain (SC) performance. This is made by means of a SC model conceptualization and a simulation study with system dynamics. 相似文献
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王晓华 《北京市经济管理干部学院学报》2014,(3):20-24
本文在运用系统观点分析北京市农产品物流发展现状的基础上,提出北京市农产品物流应该向农产品物流配送中心模式转型升级,发展"农超对接"、"农餐对接"、"社区直送"等新型流通模式,形成多渠道、多模式相互补充的农产品物流运营体系,并探讨了促进农产品物流发展的措施。 相似文献
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John P. Dugan 《Journal of Leadership Studies》2011,5(2):79-84
Forty years ago, the questions most discussed among those who cared about leadership were “is leadership possible among those who don't have titles and positions?”; “what are the characteristics possessed by effective leaders?”; and “how do we find the people who are the best leaders and help them prepare for positions that will allow them to have an impact?” After many conversations, conferences, research studies, and books, the terrain has shifted among scholars. Now the conversations focus on questions such as “If leadership is a shared responsibility among members of groups, how can the full leadership potential of all be cultivated?”; “What role do collaborators play in empowering positive leadership and defending against those who misuse it?”; and “How can organizations cultivate cultures that support and encourage visionary leadership dedicated to benefitting all?” The shift in the questions that leadership educators now explore, coupled with the breadth and variety of the initiatives dedicated to nurturing it, demonstrate that leadership can be taught. More importantly, the practice of leadership demonstrates that many can pursue leadership and that they must if the opportunities of the 21st century are to be fulfilled. The conversations and the needs for leadership have both shifted and it is now incumbent on those who value leadership most to agree to unifying perspectives that can draw us together in common purpose. From your vantage point, what are the crucial conversations, next steps, and/or thoughts for consideration as we enter the second decade of the 21st century? 相似文献
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This article uses the stock market regional indexes of 31 provinces (include Province-level municipalities and Minority Autonomous Regions) in mainland China as a sample, and constructs an inter-regional volatility spillover network of China’s stock market based on the GARCH-BEKK model. Through network centrality analysis, Diebold and Yilmaz's spillover index method and block model analysis, we comprehensively analyze the risk contagion effect among different regions in China’s stock market. The empirical results show that: (i) The risk contagion intensity (risk reception intensity) in various regions of China’s stock market has a typical “core-periphery” distribution characteristic due to regions’ different levels of economic development. (ii) There are obvious risk spillover effect in China’s stock market, among which the economically developed regions along the southeastern coast of China, such as Beijing, Shanghai, Zhejiang and Jiangsu, are the main risk transmitters, while the economically undeveloped regions in the Midwest of China, such as Xinjiang, Xizang, Gansu, Nei Menggu and Qinghai are the main risk receivers. (iii) Each region is divided into 4 blocks according to their respective roles in the risk spillover process in China’s stock market. Block 1 that is composed of the economically underdeveloped regions in the Midwest is the “main benefit block”, it acts as a “receiver”. Block 2 that is composed of regions with strong economic growth vitality in the Midwest is a “Bilateral spillover block”, it both plays the role of “receiver” and “transmitter”. Block 3 that is composed of developed regions along the southeast coast, it acts as a “transmitter”; Block 4 that is composed of the relatively fast-growing regions in the Southwest is the “brokers block”, it serves as a “bridge”. The results of this article can provide some reference for investors in financial institutions and decision makers in financial regulators. 相似文献