ISO9000系列标准与全面质量管理（TQM）

回顾了ＴＱＭ的发展及其基本构成,比较了ＴＱＭ与ＩＳＯ９０００系列标准的异同,论述了两者的关系。     

探析全面质量管理与传统管理的区别

质量已成为全世界的共同语言。全面质量管理与传统管理是两种截然不同的管理范式。过去10年是全面质量管理的黄金时代,但从整体上看,全面质量管理在中国并没有惊人的表现。因此,我们不得不回头深入反思和重新认识全面质量管理,尤其是全面质量管理与传统管理的差异。为此,本文从基本概念着手,在顾客满意、组织领导与战略、业务流程、组织结构、组织学习与持续改进、考核与激励等方面探讨了全面质量管理与传统管理的区别。     

质量管理实践的实证研究

在相关文献分析的基础上,通过对质量管理实践和企业绩效的界定,利用对苏州、南京和徐州三地企业的调查资料,探究质量管理实践对企业绩效的影响,并对一些学者的研究结果进行验证。结果显示,质量培训、流程管理、顾客关系等9项质量管理实践对企业绩效有显著影响,不支持管理者承诺对企业绩效有显著影响的观点。     

质量生态学研究(1)--质量管理理论的创新

质量生态学(Quality Ecology)是对于质量管理理论创新的探索。韩福荣教授对质量管理理论进行了长期的系统研究，并指导博士生在这个领域进行了广泛的撂讨，内容涉及质量管理理论的创新思想、质量概念和质量管理理论的演化、品牌种群的演化规律、产品质量与顾客满意的协同进化、生态质量管理系统评价等方面。本刊将从本期开始连载相关论文，以飨读者。     

质量生态不学研究(2)-质量概念与质量管理理论的演化

质量概念和质量管理理论随着质量环境的变迁,始终处在演化过程之中.质量概念已由具体的、孤立的、客观的和解析式的概念逐渐发展成为抽象的、系统的、主观的和综合式的概念;质量系统已经演化成为立体网络型复杂系统;现代质量管理不仅作为组织内部的一种管理职能,而且已经上升到经营战略层次.     

An Atemporal Microeconomic Theory and an Empirical Test of Price-Induced Technical Progress

An exhaustive comparative statics analysis of a general price taking cost-minimizing model of the firm operating under the influence of price-induced technical progress is carried out from a dual vista. The resulting refutable implications are observable and thus amenable to empirical verification, and take on the form of a symmetric and negative semidefinite matrix. Using data from individual cotton gins in California’s San Joaquin Valley, we empirically test the complete set of implications of the price-induced technical progress theory using both classical and Bayesian statistical procedures. We find that the data are fully consistent with the atemporal, cost-minimizing, price-induced microeconomic theory of technical progress.     

全面质量管理与企业再造工程

分析了全面质量管理企业再造工程之间的内在联系和主要区别,指出企业再造工程并不是全面质量管理的取代者,全面质量晚适合我国企业,再造工程可作为企业深化全面质量管理的一种特殊工具。     

应用全面质量管理理论提升医院医疗和管理水平

医院的医疗技术水平和管理水平是医院的生命线,医院应用全面质量管理理论,牢固树立"质量就是生命"的理念,提高医疗安全,提升医院的优质服务水平,持续改进医院在管理中存在的问题,探索医院质量管理的新思路。     

静态权衡理论与啄食顺序理论的实证检验

本文利用我国上市公司从1995～2002年的有关财务数据，对静态权衡理论与啄食顺序理论进行了实证检验，结果发现我国上市公司的资本结构不符合啄食顺序理论，但符合静态权衡理论。据此，与其他研究者看法不同的是，作者认为我国上市公司的融资行为是理性的。     

敏捷制造与全面质量管理

介绍了敏捷制造的基本特征和质量内涵,论述了全面质量管理与敏捷制造的关系,认为全面质量管理是企业推行敏捷制造的基本保证。     

对产业生态理论基本假设的国别检验

在本文中,笔者利用PWT7.1所提供的1950 ～2010年间189个国家和地区的人口数量、GDP总量和人均GDP数据,对它们的变化是否能够拟合生态理论中的种群增长模型进行经验检验.检验结果显示:上述三个变量与Logistic增长模型均有较好拟合,因此,本文的检验结果并不能对产业生态理论这一基本假设进行证伪.     

Theorizing TQM: An Austrian and Evolutionary Economics Interpretation

Born out of management practice, the principles of TQM (total quality management) have had a profound and unparalleled impact on modern business history. However, as a body of practical knowledge, TQM has been largely atheoretical. As a consequence, this important management philosophy has remained amorphous and shrouded in considerable conceptual haziness and ambiguity. Recent theorizing, primarily emphasizing the application of organizational behaviour theories to TQM, has begun to provide greater clarity, but much work remains to be done. This paper attempts to contribute to this nascent theory‐building literature by employing theory from market process economics (MPE), namely, Austrian and evolutionary economics, which explains how processes of dynamic change, adaptation, and learning are driven by entrepreneurial creativity. We contend that the patterns in this body of theory match, to a remarkable degree, the patterns of practical knowledge contained in the TQM literature. We demonstrate this ‘pattern‐matching’ by showing that MPE effectively provides the theoretical underpinnings of TQM’s three main principles — customer focus, continuous improvement and teamwork — as well as the respective TQM topics of customer perceptions, adaptation in dynamic environments, and knowledge creation. Having established MPE as a credible theoretical lens for interpreting TQM, it can be used to clarify fuzzy areas that have remained in the TQM literature with the potential to take us beyond what we know now. We illustrate this with three examples that show how we can resolve debates in TQM over incentive systems, recognize that TQM embraces methodological pluralism in the collection and analysis of data, and highlight hidden dangers that attend benchmarking. While MPE has no monopoly on theoretical interpretations of TQM, it is unique in its ability to comprehensively cover the incredible breadth of this practical body of knowledge, and in its interpretation of TQM as a dynamic economic endeavour.     

试论全面质量管理与顾客完全满意的融合

对全面质量管理（TAM）和顾客完全满意（TCS）及其局限性进行了论述，提出了两者互补融合的思想及方法，为现代企业加强和改善经营管理提供了新思路。     

交易效率、市场规模与贸易发展--新兴古典贸易理论的一个实证检验

近年来国际贸易的发展对传统贸易理论提出了挑战。以杨小凯为首的一批经济学家利用其创立的超边际分析框架,从劳动分工和专业化的角度来解释当代的贸易现象,该理论也被称为新兴古典贸易理论。本文根据该理论对交易效率和市场规模对贸易发展影响的刻画,利用面板数据的估计方法,对新兴古典贸易理论进行了实证检验。检验的结果无法令人信服地证明该理论的优越性,反而支持西方主流经济学中所谓的“新贸易理论”。     

武器装备全面质量管理探析

质量是武器装备的生命,对决定战争胜负起着重要的作用。本文结合全面质量管理理论,分析武器装备质量的内涵及形成过程,对全面质量管理的武器装备质量管理内涵、特征进行分析,认为武器装备质量管理应该重点把握四个方面的问题,即以军事需求牵引质量管理全过程、建立以信息系统为支撑的PDCA工作程序、建立与承研承制方协同高效的工作关系、以武器质量文化引领质量建设发展。     

我国农民消费决策的理论研究及实证检验

农民消费是影响我国和谐社会建设和经济持续快速发展的重要问题.本文通过理论分析和推导,建立了一个能够较为全面反映农民消费决策的主观性、短视性、过度敏感性以及消费惯性等特征的理论模型,并对这一模型进行实证检验.检验结果表明:农民消费行为受到消费习惯、收入水平、不确定性和制度等多种因素的显著影响,是这些因素共同作用的结果.     

以全面质量管理的理念构建独立学院教学质量保障体系

独立学院是指普通高等学校按新机制、新模式与社会力量合作举办的本科层次的二级学院，是我国高等教育大众化进程中。高等教育从单一性的办学形式向多样化的办学形式发展的产物。独立学院的发展，弥补了我国公办高校与纯民办高校的某些缺陷，已经成为我国高等教育的重要组成部分。     

中国封闭式基金折价的联动性检验

本文利用Johanson协整检验证实我国封闭式基金折价存在联动性,状态空间模型分析表明基金折价波动受到某种共同因素的驱动,这在某种程度上支持投资者情绪假说。该结论对我国基金产业的发展具有一定的启示作用。     

Measuring and Evaluating Efficiency of Hospitals Through Total Quality Management

ABSTRACT

The purpose of this study is to measure and evaluate the efficiency of 12 hospitals in Turkey using a multi-criteria Data Envelopment Analysis (DEA) methodology. Number of beds, number of physicians and the critical factors of total quality management in the health care sector were used as inputs of the model. The outputs used in this analysis incorporated financial and non-financial performance of hospitals, number of outpatients and number of patient days. Performance of the hospitals was measured using subjective measures based on executive's perception of how their organization performed relative to the competition. Results provide management with information regarding the relatively best practice hospitals in the observation sets and locate the relatively inefficient hospitals by comparison with the best practice ones. At last some suggestions are made for the least efficient hospital.     

Delivering Customer-Oriented Behaviour through Empowerment: An Empirical Test of HRM Assumptions

Organizational initiatives to strengthen customer orientation among front-line service workers abound, and have led many commentators to speak of the reconstitution of service work. These interventions rest on managers' assumptions about what engenders the desired customer-oriented behaviours among employees. We evaluate those assumptions in the context of a major change initiative in a supermarket firm. The logic of the programme mirrors key precepts in the contemporary management literature. These are that management behaviour, job design and values-based training can produce a sense of empowerment among employees, and that empowerment will generate prosocial customer-oriented behaviour. Using data from a large scale employee survey, we test the validity of those assumptions. Employees who perceived management behaviour in a positive light and who had participated in values-based training were more likely to feel empowered (i.e. to have internalized prosocial service values and to feel a sense of competence and autonomy on the job). Psychological empowerment was, in turn, positively related to the customer-oriented behaviour of workers. This study, therefore, provides support for key assumptions underlying HRM theory and practice in services.