Employment tests:: A facet of hospitality hiring

Hotel and resturant operators should take a fresh look at usig valid employment tests for selected hiring decisions. Properly used, tests are an Important aspect of choosig the best person for a job.     

FOCUS: Studying Risks: The Science of Cindynics

'Catastrophes are not accidents.'All complex organizations can take steps to prevent catastrophe by enlisting the new scientific study of danger. The author is a member of the Scientific Committee of 1'Institut Européen de Cindyniques and Directeur général adjoint of L'Union des Assurances de Paris. This article is part of a presentation made to the 1992 Paris Conference of the European Business Ethics Network, of which the author is a Council member. The subject of the Conference was the role of business in the shaping of cities, but the author's reflections on learning from risks are of considerably wider application.     

Factors of Forecasting:

This study investigates how forecasters view the forecasting process. Forecaster perceptions in industrial firms are found to be remarkably similar to those of forecasters in consumer products firms. Forecasters in service firms are found to be better satisfied overall with the forecasting process than forecasters in manufacturing firms. A factor analysis provides the basic factors of forecasting.     

Books: Knowledge Management: in Search of the Philosophers' Stone

Books reviewed in this article:
T.H.Davenport, Working Knowledge: How Organizations Manage What They Know
G.von Krogh, J.Roos, and D.Kleine (eds), Knowledge in Firms: Understanding, Managing and Measuring Knowledge
R.C.Huseman and J.P.Goodman, Leading with Knowledge: the Nature of Competition in the 21st Century
Various authors, Harvard Business Review on Knowledge Management     

Joint Venture of Wholly-Own:

American advertising agencies have been rapidly expanding their operations abroad in recent decades. During this time, they have taken adtvantage of foreign experitise by acquiring local agencies or establishing joint venture arrangements. In other cases they have gone abraod by boldly setting up their own operations. This 15 agency - 344 subsidiary survey of agencies' abilities and performances shows that in general, wholly-owned subsidiaries have outperformed joint venture arrangements in terms of market rankings and total billings. While wholly-owned subsidiaries performed more multicountry campaigns, in terms of their operations, no differences were found concerning their service offerings of number of global campaigns performed.     

丰田,意在构建"完整的车社会"

汽车，驶进了我们的生活圈。随着汽车普及率的不断提高，如何向用户提供一个优质的、及时的服务，成了众多国际汽车商逐鹿中国汽车市场的风向标。