Work disengagement: A review of the literature

Engagement with work has been one of the most influential management ideas of recent decades. A prevalent assumption is that engagement is inherently beneficial and disengagement is a problem to be addressed. Yet theory and research on disengagement show it may not have the assumed negative impact on organizations, and at times may be beneficial for employees. This research seeks to unpack the underlying assumptions of work disengagement through collating and reviewing studies of the phenomenon. The paper makes three contributions. First, it provides a clear argument for why disengagement is a concept worth studying in its own right, as a functional coping response. Second, it offers a typology of the antecedents that applies to current theoretical frameworks. Third, it suggests differentiating between engaged, not engaged, and disengaged to address various levels of dedication to work domains and provide a basis for more evidence-based HR interventions.     

Employer Policies and Organizational Commitment in Britain 1992–97

An important current of thinking in the last decade has emphasized the need for a shift from control to commitment as the central objective of management employment policies. This paper is concerned to assess whether there was a significant increase in British employees' commitment to their organizations in the 1990s, using comparative data from two large-scale and nationally representative surveys carried out in 1992 and 1997. It finds that there was no evidence of an increase in commitment over the period. As in the early part of the decade, employees had only a weak level of attachment to their organizations. The analysis examines a number of factors that have been seen as important determinants of such commitment: changes in the level of skill, task discretion, controls over work performance, and forms of employee involvement. While there were changes in some of these factors that encouraged higher commitment, these were largely cancelled out by a notable decline in the discretion that employees were allowed to exercise over their work.     

NON-LEARNING ORGANIZATIONS

Whereas organizational learning and unlearning enjoy a well-established reputation in organization theory, non-learning has rarely if ever been discussed. In this article organizational non-learning is characterized, and techniques for non-learning are identified. It is argued that nonlearning organizations have developed a proficiency in ignoring. They may ignore problems and solutions to problems, as well as their own attitudes to these problems and solutions. Non-learning organizations accomplish this essentially by placing problems and potentially problematic issues with somebody else, to be attended to in the future. Their behavior is supported and reinforced by procedures: by the particular distribution of responsibility that procedures entail, and by the fact that procedures recur. A non-learning option allows for organizational discretion. Organizations are free to account for their work in a contradictory manner — realistic and idealistic at the same time. They are free to learn slowly and to take advantage of their learning.     

Moving Forward: Developing Theoretical Contributions in Management Studies

How do we, as management researchers, develop novel theoretical contributions and, thereby, potentially break new ground in management studies? To address this question, we review previous methodological work on theorizing and advance a typology of the reasoning processes that underlie theoretical contributions and significant advances in management studies. This typology consists of various types of analogical and counterfactual reasoning, ranging from focused thought experiments aimed at prodding existing theory in the direction of alternative assumptions, constructs, and hypotheses to more expansive efforts for inducing new theoretical models and alternative explanations. Applying this typology, we detail the mechanisms behind the formation of novel theoretical contributions and illustrate the currency of our typology through a review of 24 major theoretical breakthroughs in management studies. We conclude the paper by discussing the implications of this typology for our collective efforts in building, elaborating, and expanding theory in management studies.     

The complexity and embeddedness of grief at work: A social-ecological model

Grief – a physical, emotional, and psychological reaction to loss – reflects a fundamental human experience with significant implications for organizations. Although there is a voluminous research literature reflecting the complexity of grief, I argue more could be done to integrate existing work into organizational theory and practice. Grief is not a unidimensional construct and yet research suggests the ways in which organizations support grieving employees often fail to recognize the varieties of their experiences. Effective grief support therefore requires a better understanding of the complex interplay between the individual, interpersonal, organizational, and societal factors that shape the experience of loss. This paper embeds the multi-level forces that influence grief into a social-ecological framework and subsequently applies it to advance the idea that flexibility within social systems is needed to optimize support for grieving employees.     

Virtual teams in organizations

Organizations continue to widely adopt virtual teams as a primary way to structure work and the recent growth in utilization has outstripped theory and research on virtual teams. The explosive growth in virtual team use by organizations and the inherent challenges of virtual teams highlight the need for theory and research to inform organizations in designing, structuring and managing virtual teams. Therefore, the purpose of this special issue is to (a) advance theory and research on virtual teams, (b) offer new directions for research on the topic, and (c) contribute to efforts to enhance the effectiveness of virtual teams in organizations. Toward this end, in this introduction we provide a brief overview of virtual teams and present an input-process-output framework to contextualize and organize the eight papers appearing in this special issue.     

Organizations and meta-organizations

Most theories about organizations assume implicitly or explicitly that the members of organizations are individual persons. However, a large and growing number of organizations are “meta-organizations” whose members are other organizations. How organizations function is affected by the kind of members that they have. In this article it is argued that meta-organizations differ from individual-based organizations in important ways, and that they thus call for somewhat different theories. An outline of a theory for meta-organizations is suggested below. It aims to explain three fundamental elements in any theory of organizations: the creating and sustaining of formal organizations, the sources of and the reactions to conflict within organizations, and the question of organizational change.     

An exploratory study of organizational flexibility in Malaysia: a research note

This note reports on an exploratory study examining the relationships between rules on employee behaviour and on management discretion and other aspects of organizations in Malaysia. Using the data from thirty-five Malaysian organizations, the authors highlight the differences between the implications of the rules for the two groups and their relationships with company performance.     

Employee lactation: A review and recommendations for research,practice, and policy

Recent social justice movements call for an increased focus on workplace diversity, equity, and inclusion. Given the large proportion of working mothers who return to work after having a baby, research about lactation, work, and human resources issues is sorely needed to increase knowledge and understanding of working and lactating mothers' needs so that they feel welcome, respected, and supported in the workplace. For mothers who feed their baby breastmilk, concurrently managing work responsibilities and lactation demands can be a substantial source of employee stress and can create work-family conflict. Research on workplace lactation across a variety of disciplines has increased over the past decade. As attention to lactation is slowly increasing in the management and organizational behavior literature, synthesizing research from other domains into the organizational and managerial sciences is a critical precursor to facilitating future research in the field as well as translating that research into meaningful action in organizations. We contribute to filling this gap, by reviewing and coalescing research across relevant domains, grounding it in extant theory, and offering a conceptual model suggesting the critical antecedents that facilitate employee lactation behaviors, and the work-related moderators that meaningfully impact those relationships. Finally, we offer recommendations to guide future research both methodologically and substantively so as to advance management theory and research surrounding employee lactation at work, and offer practical implications for organizations as well as for public policy.     

Searching for big data: How incumbents explore a possible adoption of big data technologies

Big data is often described as a new frontier of IT-enabled competitive advantage. A limited number of exemplary firms have been used recurrently in the big data debate to serve as successful illustrations of what big data technologies can offer. These firms are well-known, data-driven organizations that often, but not always, are born digital companies. Comparatively little attention has been paid to the challenges that many incumbent organizations face when they try to explore a possible adoption of such technologies. This study investigates how incumbents handle such an exploration and what challenges they face. Drawing on a four-year qualitative field study of four large Scandinavian firms, we are able to develop a typology of how incumbents handle the exploration of and resistance to adopting big data technologies. Directly affecting the incumbents’ exploration are two aspects that separate the adoption of big data technologies from that of other technologies. First, being an elusive concept, big data technologies can mean different things to different organizations. This makes the technologies difficult to explain before an investing body, while it simultaneously opens up possibilities for creative definitions. Second, big data technologies have a transformative effect on the organization of work in firms. This transformative capability will make managers wary as it might threaten their position in the firm, and it will create ripple effects, transforming other systems besides those directly connected to the technology.     

论质量管理体系方法

质量管理体系厅法是以系统工程作为基础，以系统论为理论支撑的，其最根本要求就是把质量管理看作是一个系统，把质量作为一个系统问题。这样的方法不仅可以运用到组织的质量管理中，也可以运用到组织的其他管理中，甚至叮以运用到人们的各种有意识、有目的的其他活动中，具有相当大的普适性，可以在其他管理中推广运用。     

SOME CORRELATES OF DISCRETION FOR CHARTERED SURVEYORS

The discretion of professionals in small organizational practices was examined. This research identified three types of discretion: (1) discretion over clients; (2) discretion over the choice and sequence of tasks; (3) discretion over task rules and procedures. the first two forms of discretion are associated with high performance and job satisfaction. Discretion over rules and procedures in tasks (contrary to the job design literature) is not associated with satisfaction or performance, and is positively associated with role conflict and role ambiguity. Organization size reduces discretion over clients, but not over tasks. Reduced discretion over clients in turn is associated with low ability to attract work.     

How do top executives handle their work and family life? A taxonomy of top executives' work–family balance

Aiming to increase understanding of work–family balance at the executive level and to derive implications for human resource management, this study analyses patterns of the way in which different top executives handle the interface between work and family domains. Drawing on role theory, research on work–family linkages and a qualitative study with 42 top executives, the authors identify eight constructs that constitute top executives' work–family balance. By applying cluster analysis to dyadic data from 220 top executives and their life partners, they detect five top executive work–family balance types, according to the interplay of the top executives' satisfaction and functioning at work and at home, as well as the conflicts between the two life domains. The balance types imply significant variance in highly relevant outcomes, such as job performance and job attitudes.     

A TYPOLOGY OF ORGANIZATIONAL LEARNING SYSTEMS

This paper synthesizes research on the organizational learning phenomenon. The concept of organizational learning systems is proposed and developed. Learning systems are the mechanisms by which learning is perpetuated and institutionalized in organizations. Findings from an exploratory study of organizational learning are used as a basis for developing a typology of organizational learning systems.     

The Commissioning Process in the NHS: The theory and application

The concept of ‘capacity building’ is explored, through illustration and critique of the concept's development in the international, national and local community literature. Theoretical strands where the concept belongs partially include community development theory, agency theory and stewardship theory. The concept is examined in the context of new public management thinking, and its discovery by professionals to enhance their community roles is highlighted. Findings from micro-level case study research among local community organizations are reported, suggesting organizational scepticism about its meaning and outcomes, and producing a preliminary typology of organizations' responses to the concept. The article concludes that the concept appears theoretically homeless. It emphasizes the need for clarification of the concept's multiple meanings, so that the chances of useful evaluation of publicly funded capacity building programmes may be enhanced.     

Emerging organizations' characteristics as predictors of human capital employment mode: A theoretical perspective

Entrepreneurship is important to capitalistic economies, and in management studies. Additionally, organizations recognize that human resources are imperative to survival. Although human resources is an important field, sparse theory has been applied to human resources in emerging organizations. Recognizing that emerging organizations are different from established organizations, we expand prior work in human resources and emerging organizations to introduce a human resource architecture of emerging organizations. We introduce a model for the employment mode of emerging organizations based on intentionality, resources, boundary, and exchange. We present propositions drawn from our theory, and conclude with implications and suggestions for research.     

Validating the Construct of Public Service Motivation in For-profit Organizations: A preliminary study

Delineating the theoretical link between individuals’ discretion and motivations in the private sector and their public service behaviours in Chinese society, this study explored public service motivation (PSM) in for-profit organizations. A survey of 348 employees from three engineering consulting organizations in China validated the construct of PSM in for-profit organizations. Besides the positive correlation between conscientiousness and PSM, the current study demonstrated that a positive correlation exists between PSM and community citizenship behaviour (CCB) with love of money (LOM) as a marginal moderator: the positive relationship between PSM and CCB is marginally stronger when LOM is higher, vice versa.     

Age and influence tactics: a life-stage development theory perspective

This article provides a life-stage development theory perspective that is used to examine the relationship between age and the motivation to use influence tactics in work organizations. It examines how life-stage development sometimes encourages, and at other times discourages, the propensity to use influence tactics in a workplace. Thus, this article examines the quantitative, more versus less, use of influence tactics, rather than looking at specific tactics used as one grows older. Also, the work setting is extended to include both traditional organizations and distributed work environments. Research propositions, implications for practice and directions for future work are also discussed.     

IMAGES IN PRACTICE: VISTAS, TIME AND CAUSALITY IN ORGANIZATIONS

The article reports on a study of the way people conceive the organizations in which they work, what characterizes their conceptions, or images, and how they evolve. Images of organization from a single work organization are described and analyzed in terms of space, time and causality. Managers’ images are compared to those of other employees. The study shows that the work role influences the way in which an organization is perceived. The time orientation of the images develops by way of action, which also has an impact on the way causalities are conceived. Actions are directed towards the structure of the work organization. People’s images evolve as a result of structural changes and/or of changes in an individual’s position within the structure. As a possible starting point for further research, a typology of six different types of image and their relation to action theories is developed.     

How the past of outsourcing and offshoring is the future of post-pandemic remote work: A typology,a model and a review

Information and communication technology (ICT) challenges traditional assumptions about the capacity to manage work beyond organizational and physical boundaries. A typology connects a variety of non-traditional work organizations made possible by ICT, including offshoring, outsourcing, remote work, virtual companies and platforms. A model illustrates how new technology serves as a proximate cause for a revision of social contracts between capital, labour and government reached through bargaining and how external shocks such as the COVID-19 pandemic, the institutional environment and limitations in practice influence how technology changes the organization of work. An historical case study of the New Deal Industrial Relations System illustrates the general features of the model for tackling major transformations in the organization of work. A review of the outsourcing and offshoring literature provides examples of how features of the model will potentially influence the future of post-pandemic remote work.