Benchmarking the Asia Pacific tourism industry: A Bayesian combination of DEA and stochastic frontier

This study measures and compares the efficiency of leading tour operator and hotel companies across several Asia Pacific countries. We use an innovative methodology that is based on combining the stochastic frontier and data envelopment analysis in a Bayes framework. We show from the results that Australia, Singapore and South Korea are the most efficient in both their tour operator and hotel industries. We further show that international hotels in the region have a slightly higher efficiency than local hotels. We provide a listing of the most efficient tour operators and hotels in each country and discuss the implications of our findings.     

Global strategies in the international hotel industry

A two stage qualitative research methodology is used to evaluate the forces driving the adoption of global strategies in the hotel industry and the strategic response of international hotel chains to those “drivers”. Information gathered from industry experts is used to develop a set of hypotheses which are then tested against evidence provided by interviews with senior executives and other data.The results indicate that global strategy is most influenced by market factors, other drivers having much less influence. Cost drivers are constrained by limited economies of scale and standardization opportunities. Globalization is most marked in the thrust for a broad geographic presence in key overseas markets, the pursuit of global branding, positioning and uniform service standards. At the same time, customers expect “responsive” policies in areas such as facilities and services provided. Opportunities for greater integration and concentration of “back-office” functions, where information-based systems allow for cost economies and enhanced coordination, often remain relatively unexploited, primarily due to institutionalized management practice and control constraints.     

The economy,tourism growth and corporate performance in the Taiwanese hotel industry

This study investigates the impact of economy and tourism growth on the corporate performance of tourist hotels in Taiwan. The indicators of corporate performance under consideration are occupancy rate (OPR), return on assets (ROA), return on equity (ROE), stock return, and the overall financial performance measured by a comprehensive score (a combined measure of asset management, profitability, short-term solvency or liquidity and long-term solvency based on factor analysis). The effects of changes in the state of economy (real GDP   growth rate, ΔGDP$\Delta \mathit{GDP}$) and tourism growth (growth rate of total foreign tourist arrivals, ΔTA$\Delta \mathit{TA}$) on the corporate performance of tourist hotels are then examined via panel regression tests. Test results show that both ΔGDP$\Delta \mathit{GDP}$ and ΔTA$\Delta \mathit{TA}$ are significant explanatory factors of OPR  , but only ΔTA$\Delta \mathit{TA}$ can strongly explain ROA and ROE  . However, neither ΔGDP$\Delta \mathit{GDP}$ nor ΔTA$\Delta \mathit{TA}$ have a significant influence on hotel stock performance. Further, the economic factor (ΔGDP)$\left(\Delta \mathit{GDP}\right)$ is slightly more crucial than the industry factor (ΔTA)$\left(\Delta \mathit{TA}\right)$ in describing the overall financial performance in the Taiwanese hotel industry. Empirical findings offer valuable information for government tourism policymakers and tourist hotel owners and managers.     

Money illusion and inflation management in tourism: The hotel industry case

Using regression analysis, this study examines the relationship between inflation, room rates, capacity utilization, and profitability in the hotel industry. The results show that room rates and nominal profits have been strongly related to inflation while occupancy rates and real profits have been independent of inflation over the twenty year period examined. Findings suggest general absence of money illusion implying effective inflation management policies.     

Disintermediation of travel agents in the hotel industry

The trend of massive disintermediation is threatening the livelihood of travel agents. This paper investigates the disintermediation of travel agents in the hospitality industry when hotels take distribution back into their own hands by setting up websites that allow guests to make bookings online. We analyze the factors affecting an agent's possible responses to a hotel's destructive acts, and put forward suggestions to agents to fight against the trend of disintermediation. We also point out what hotels can do to improve the quality of their relationship with their agents should they decide to launch their online channel.     

Innovation in tourism: Re-conceptualising and measuring the absorptive capacity of the hotel sector

Recent reviews of research on innovation in tourism have highlighted a number of weaknesses in the literature. Among these is the limited theorising and empirical investigation of innovative practices by tourism organisations. This paper responds to these concerns by examining one important dimension of innovation within commercial tourism organisations, namely their ability to acquire, assimilate and utilise external knowledge (absorptive capacity) for competitive advantage. The topic is pertinent because there is evidence to suggest that tourism organisations are particularly dependent on external sources of knowledge when compared with businesses in other sectors. Following a discussion of the conceptual antecedents of absorptive capacity and its dimensions, a validated instrument for its measurement is developed and used to measure the absorptive capacity of the British hotel sector. The results suggest that current conceptions of absorptive capacity have limitations when applied to tourism enterprises. Absorptive capacity is re-conceptualised to overcome these deficiencies. The research and policy implications of the findings are discussed.     

A quantile regression analysis of tourism market growth effect on the hotel industry

This study used the quantile regression method to investigate how inbound tourism market growth proxied by the growth rate of total foreign tourist arrivals (GTA) affects the growth rate of sales (GS) and financial performance of hotel firms in Taiwan. The ordinary least squares estimation results of panel regression test revealed that GTA significantly affects GS, but has no significant effect on financial performance (proxied by hotel equity return). However, quantile regression tests revealed new and interesting results. GTA has a significant effect on GS at the different quantiles of GS. In comparison, although hotel equity return was not significantly related to GTA at the median and high quantiles, the effect of GTA on hotel equity return was statistically significant at the low quantiles. These results suggest that the effect of GTA on hotel equity return is asymmetric and state-dependent, conditional on the distributions of hotel equity return. The study further identified that GTA has a significant influence only on equity returns of hotels with a small size.     

The contribution of social tourism to sustainable tourism: a case study of seasonally adjusted programmes in Spain

Recent policy from the European Union has attempted to justify social tourism initiatives on the basis that they lead to a more sustainable tourism industry. However, the majority of latest research in the field has been focused on the benefits for participants, with the addition of some evidence on the economic impacts of such programmes on destinations, which have pointed towards sustainability outcomes including: a longer tourism season, more even spread of demand, and longer periods of employment for tourism workers. Yet there is a lack of direct evidence linking such programme to these outcomes. This paper aimed to explore this important disconnect between policy assumptions and evidence-based outcomes through an analysis of the deseasonalising effects of the Spanish social tourism programme for older people. The research found that this programme does have an effect on the seasonal nature of employment and economic activity in most regions studied, but that the huge volume of demand from international tourists in the high seasons masks the quantitative effects in the regions with the highest seasonal concentration of international tourists. Recommendations for policy and practice in sustainable tourism are made that are transferable to many countries and regions that adopt social tourism programmes.     

Impacts of the entry of the Autonomous Republic of Crimea into the Russian Federation on its tourism industry: An exploratory study

In an unique political scenario, Crimea was integrated into the Russian Federation in 2014, making the legal, political, and economic environment in which the tourism and hospitality industries in Crimea very different from what it had been. In this research, we surveyed the managers of 60 hotels and 31 travel agencies in Crimea to learn about how their businesses were impacted by the Crimea's entry into the Russian Federation and how they have responded to the changes in the macroenvironment. The findings indicate that travel agencies and hoteliers have responded differently to the crisis and have very different concerns regarding the way in which this political event has impacted upon their industries.     

Temporary population estimates of mass tourism destinations: The case of Benidorm

Benidorm (Spain) is a large-scale tourism destination on the Mediterranean coast, and its temporary population can be divided into users of regulated tourist accommodation and unregistered visitors, as occurs in other destinations. The number of these different types of unregistered temporary inhabitants should be estimated separately to gauge more accurate population figures in tourist destinations which are subject to seasonality. Indicators such as drinking water consumption or solid waste generation are used to estimate the number of unregistered visitors. The results reveal that the average total population of Benidorm at least doubles the registered resident population. Additionally, a population density index has been calculated to assess urban sustainability. The methodology adopted can be applied to other case studies in order to estimate total populations, which is vital for the adequate provision of public services.     

Community agency and sustainable tourism development: the case of La Fortuna,Costa Rica

Previous sustainable tourism research has called for the promotion of community-based tourism as a means of achieving sustainable development goals. Such community-based development has been noted as essential for sustainable practices because of its capacity to benefit local populations while reducing tourism's negative consequences. Nonetheless, some researchers have warned that community-based tourism, by itself, does not necessarily lead to sustainable practices. This study examines local social interactional elements necessary for the achievement of sustainable tourism practices. Such practices are attainable when certain attitudinal, organizational and/or behavioral conditions are present within a community. Using a case study methodology, this article examines the interactional elements by which residents of La Fortuna, Costa Rica, engaged in sustainable tourism practices. The study was based on the theoretical notion of the community field. It used key informant interviews and participant observation. The study shows how economic, social and environmentally sustainable practices were made possible through community agency, the construction of local relationships that increase the adaptive capacity of people within a common locality. Key factors found to enable community agency are strong intra- and extra-community interactions, open communication, participation, distributive justice and tolerance.     

The water footprint of tourism in Spain

This study complements the water footprint (WF) estimations for Spain, incorporating insights of the process analysis and input–output (IO) analysis. We evaluate the virtual (both blue and green consumed) water trade of agricultural and industrial products, but also of services, especially through tourism, for a country in which more than 10% of the gross domestic product (GDP) derives from this activity. We use domestic and import disaggregated tables in the agro-alimentary activities, based mainly on national agrarian, industrial, services and trade statistics. In order to obtain import coefficients, water data and IO tables of the main trade partners are used to reproduce the technology of these economies. Results show that 16% of the Spanish exports are due to foreign tourism, thus the water footprint of foreign tourism in Spain is 3.7 km³. Finally, we compare reductions in total tourism expenditure and the domestic and global water footprint of tourism using four scenarios.     

Intellectual capital in the hotel industry: A case study from Slovenia

Human, structural and non-end-customer-relationship capital in the hotel industry need end-customer-relationship capital to reflect themselves in financial performance, as a study of the Slovenian hotel industry has shown.     

Zimbabwean hospitality students’ experiences of sexual harassment in the hotel industry

This study investigates the experiences of Zimbabwean hospitality management students in relation to sexual harassment. The students were asked to draw their responses from their industrial attachment year which is part of their four-year degree program. Guided interviews were conducted with 77 final year hospitality management students who had undertaken their industrial attachment in the hotel industry. Findings reveal that sexual harassment is not uncommon in Zimbabwean hotel workplaces. Coworkers, managers and customers were identified as perpetrators. The lack of sexual harassment training in the Zimbabwean hospitality, as well as the non-response of managers to some sexual harassment cases are possible indicators of the inadequacy, or complete lack of sexual harassment policies in Zimbabwe's hotel industry. The researcher suggests that human resource managers in the hotels should formulate, in consultation with Zimbabwean law and labour relations experts, sound sexual harassment policies. Continuous educational training for all employees and managers is also necessary to encourage more employees to report cases and to deter offenders.     

The implications of hotel employee attitudes for the development of quality tourism: the case of Cyprus

In an increasingly competitive market, the issue of quality has grown in significance for tourism businesses and destinations alike. This has been influenced by a number of factors, such as the expansion of consumer rights and the alleged emergence ‘new’, quality conscious tourists. In particular, it is the need to retain or increase competitive advantage that has underpinned the drive for quality in tourism—certainly, many destinations, especially those operating in the highly competitive summer-sun market, are now adopting quality tourism development strategies. However, little or no attention has been paid to the role of tourism industry employees, particularly those in hotels, in the success of quality management programmes. The purpose of this paper is to address this omission. Based upon a survey of hotel employees in Cyprus, it identifies a number of factors that may support or limit the drive towards quality service provision, with a variety of implications for the destination as a whole as well as individual hotels. In particular, hotel management should implement strategies based on reward systems, empowerment and reducing staff turnover, whilst there is an important co-ordination and guidance role to be played by the national tourism organisation.     

Evaluating the efficiency of Korean festival tourism and its determinants on efficiency change: Parametric and non-parametric approaches

Local festivals may leverage local specialties and various historical, cultural, and artistic resources throughout their respective regions to attract tourists, inducing positive economic impacts. In this study, this paper is a first attempt to analyze the relative efficiency of local festival tourism by using parametric and non-parametric approaches with the data from local festivals held in Korea from 2015 to 2018. We also deal with the efficiency determinants of each typology of festivals by employing a truncated regression with double bootstrapping. Results showed that the leading sources of inefficiency were primarily embedded in pure technology inefficiency, while the principal operational drivers posed different effects depending on the typology of festivals. These insights have important practical implications for the local festival organizing committees and operators in Korea and are helpful in developing tailored operational strategies to maximize the efficiency among different typologies of festivals.     

Territorial tourism planning in Spain: from boosterism to tourism degrowth?

Abstract

Tourism saturation and unsustainability have been studied in urban political ecology. Both of these problems are inseparable from tourism planning and they have resulted in proposed solutions based on growth containment and even degrowth. These types of measures have been applied to varying degrees in mature coastal destinations in Spain since the 1990s, and they are currently being used for the country's main urban destinations due to problems generated by tourism saturation. This study examines the progressive incorporation of these measures in territorial tourism planning in Spain and it points out that the traditional emphasis on urban-tourism growth is declining and that more restrictive policies are now being implemented. This shift is illustrated through the analysis of three innovative territorial tourism planning instruments in Barcelona, the Balearic Islands and the Autonomous Region of Valencia. These ostensibly progressive processes suffer from crippling contradictions due to their inability to directly confront the capitalist accumulation model underlying the tourism growth they address. Consequently, much stronger measures capable of transcending this accumulation model in pursuit of genuine, and fair degrowth without systemic constraints are needed.     

Site and situation strategy in tourism planning: A Mexican case study

Mexico has experienced all the effects, good and ill, of a large and expanding tourist trade. Tourism's negative consequences--economic dependency, crime, cultural erosion--have manifested themselves in tourist ghettos along Mexico's northern border, on the Mexican Riviera, and in the capital. This study is an assesment of contemporary Mexican tourism planning as it relates to these problems, and further as it seeks to make tourism a stimulus to economically depressed areas of the nation. A case study approach is utilized to identify the strategy of site and situation selection for the new programmed resort complex at Cancun on the Caribbean coast of the Yucatan peninsula. It is concluded that Cancun embodies, at least for Mexico, a radical departure in tourism development. The resort is situated to attract a large foreign clientele and to create the greatest possible positive economic and social impact on a resident Mexican population that has suffered chronic underdevelopment.     

Employment in tourism: The jaws of the snake in the hotel industry

For many years, the capacity of technologies to automate jobs was more visible in industrial settings. However, the latest advances have generated systems (through self-service technologies, online and mobile applications, and robots) that are capable of replacing human tasks in service environments. The question is whether these trends are already taking place in the tourism industry. Using data from hotels in Spain, France, Germany, and Europe as a whole, this research demonstrates that in the past 10 years, there has been a decrease in the intensity of the human labor required. This trend is occurring especially in high-end hotels, and it points to a reduction in human labor in the hotel industry.     

Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes

In this study, we examine how the high-performance work system (HPWS) can be used to promote positive employee behavior leading to higher organizational service performance in the hotel industry. Specifically, we suggest that the collective organizational citizenship behavior (OCB) of employees links the HPWS to organizational service performance, and a stronger procedural-justice climate of a hotel strengthens the relationship between the HPWS and the collective OCB. Using multi-source data drawn from 5290 employees across 180 independent franchise hotels in North America and customer feedback on each surveyed hotel, we found that the collective OCB mediates the relationship between the HPWS and organizational service performance, and when hotels have a stronger procedural-justice climate, the mediating effect is more salient. The implications of these findings for tourism researchers and practitioners are discussed.