领导成员交换对酒店员工的服务创新行为的影响——以组织信任为中介变量

创新是引领发展的第一动力,员工的创新行为是企业持续发展和提升竞争力的关键所在。以社会交换理论为基础,基于286份酒店员工问卷构建结构方程模型,实证探究领导成员交换对酒店员工服务创新行为的影响及其作用机制。结果表明：领导成员交换和组织信任对酒店员工的服务创新行为存在显著正向影响;组织信任在领导成员交换和员工服务创新行为之间起到中介作用。该研究能够丰富上下级关系和员工服务创新行为的相关研究成果,对于改进酒店行业的管理实践也具有一定的现实意义。     

对我国企业实施薪酬保密制度的思考

薪酬保密制度在国内企业中得到越来越广泛的使用。这项制度一方面保护了员工的个人隐私,避免了员工之间的薪酬比较,并减少了内部冲突和员工流失;另一方面可能会减少组织公平感和信任感,降低员工的满意度和工作动力。避免员工之间的薪酬比较是薪酬保密的积极和消极效应产生的根源。文章还对薪酬的隐私性、薪酬保密的范围、薪酬保密的可靠性等问题展开分析,强调不能因为薪酬保密而忽视薪酬的公平性,并提出薪酬保密制度的实施条件。     

领导授权赋能行为对员工建言的影响——组织信任、一般自我效能感的作用

作为近年来组织行为学领域关注的热点问题之一,建言行为对员工个人和组织的发展具有重要作用。基于领导行为理论、社会交换理论及计划行为理论,以北京、天津、山东、及江苏省的241名员工为被试进行实证研究,探究领导授权赋能行为、组织信任、一般自我效能感及员工建言行为之间的关系。研究结果表明:领导授权赋能行为对员工建言行为具有显著地正向影响;领导授权赋能行为显著地正向影响组织信任,组织信任在领导授权赋能行为与员工建言行为的关系中起部分中介作用;领导授权赋能行为显著地正向影响一般自我效能感,一般自我效能感在领导授权赋能行为与员工建言行为的关系中起部分中介作用。     

山东省中小企业员工心理契约的实证研究

员工心理契约是员工对自己与组织相互责任的理解与认知。文章从员工的视角出发,采用自行研制的问卷,对山东省的10家中小企业共550名员工进行了员工心理契约的实证研究。通过对员工心理契约的两个方面——组织责任和员工责任的研究,得出了其三维结构、人口统计变量的差异性以及两者问的相互关系。最后,在总结研究结论的基础上,对未来的研究方向进行了展望。     

知识型员工职场抱怨的成因：一项探索性研究

文章通过深度访谈获取一手资料,采用扎根理论研究方法。揭示知识型员工职场抱怨的成因,构建抱怨的影响因素模型。研究发现,影响知识型员工职场抱怨的因素主要包括制度、事务、人际、领导、物理环境、员工主观感知六个方面,并揭示了职场抱怨的18个具体成因。最后讨论了研究结论对当代知识型员工管理的实践启示。     

员工融职管理与情感承诺、离职意向的关系

采用问卷调查法,用相关分析、回归分析等技术对数据进行统计分析,了解员工融职管理与情感承诺、离职意向的关系。研究结果表明:员工融职管理能正向预测个体的情感承诺水平,能负向预测个体的离职意向水平;情感承诺在员工融职管理和离职意向之间的中介作用显著。     

国内外政府雇员定量研究回顾与管理意涵

政府雇员的议题近年来受到研究者的热烈关注,然而大部分的研究多半是针对政府雇员的制度做评估论述,以定量调查方式完成的研究并不多,文章尝试归纳整理出现有的政府雇员定量研究的讨论议题。包括了组织承诺、组织公民行为、薪酬满意、工作满意、工作绩效、组织信任与心理契约等,并在这些相关的研究发现中,从报偿机制、人际网络、沟通管道、用人甄补等方面讨论相关的管理意涵,以提供给政府当局在雇员相关人力资源管理措施规划制定上的参考。     

员工参与:信息分享的视角

员工参与能够改善员工的工作态度,在组织中得到了越来越广泛的推行。管理者与员工能否共享决策所需信息,是员工参与能否真正实现的基本前提。文章对员工参与中的信息分享问题进行了研究,尝试提出了一个分析框架。从管理者与员工的分享意愿、能力、内容、渠道已及管理者和员工对信息分享的不同认知等角度,对该问题进行了分析,并提出了相应的管理建议。     

体面劳动会引发员工的拖延行为吗？

基于自我决定和交互决定论,研究探讨体面劳动与员工拖延行为的关系.采用289名公司员工及其直接领导的问卷调查进行分析.结果表明:体面劳动对员工拖延行为存在正向影响;工作自主性在体面劳动与员工拖延行为之间起到中介作用;福利满意度负向调节了工作自主性的中介效应.该研究有助于管理者在人力资源管理实践中,根据员工的差异来设置不同的福利和工作目标,发挥工作本身和工作环境对员工的激励作用,抑制体面劳动和工作自主性的滥用.     

Labor Unions and Management’s Incentive to Signal a Negative Outlook*

Evidence suggests that the negotiated wage for a unionized employee group is an increasing function of the firm’s prior profitability. As a result, managers may have an incentive to strategically signal a negative outlook to their unionized workers in order to improve the firm’s bargaining position. I assess the strategy of missing mean consensus analysts’ earnings estimates as a way for managers to signal a negative outlook to their unionized employees. I find that unionized firms are more likely to miss estimates than their nonunionized counterparts. Additionally, this propensity to miss estimates is increasing in both the firm’s percentage of unionized employees and multiunionism, but is unaffected by the timing of the signal relative to contract renewal. Finally, the increased propensity to miss estimates appears to be driven by both differences in expectations management and earnings management across the two groups. Specifically, managers of unionized firms take less action than their nonunionized counterparts to guide forecasts downward when estimates are too high, and they take more action to deflate earnings when expectations are too low. Taken together, the findings suggest that managers do seek to project a negative outlook to their unions, and that this tendency is increasing in the union’s negotiation strength.     

员工对管理者的信任度及其培养策略

提高员工对管理者的信任,营造组织的信任氛围,是改善员工对管理者的信任缺失现状,提高员工忠诚度、归属感和凝聚力的重要举措。文章从员工对管理者的信任现状分析入手,结合前人的研究成果分析了信任的定义及其作用等,探讨了信任的影响因素,最后提出了如何提高员工对管理者的信任度的策略。     

Union effects on performance and employment relations: Evidence from China

This paper empirically studies union effects on the performance of, and employment relations in, China's private enterprises. The study finds a positive and statistically significant union effect on labor productivity, but not on profitability. It further finds that unions lead to better employee benefits and increased contract signing in employment. These findings suggest that, in the era of transition from a centrally planned to a market economy, unions in China's private enterprises do promote workers' interests as unions do in other economies. And they do that without abandoning their traditional role of harmonizing employment relations, as required by the Party.     

价值观匹配对员工应对组织变革的影响研究：多个模型的比较

以往探讨员工应对组织变革的研究忽视了组织环境中一些长期稳定的因素,也缺乏从人与环境交互的角度来考虑员工的行为策略.文章试图探索个人—组织价值观匹配对员工应对组织变革的影响,并考虑员工变革承诺在这一影响过程中的作用.来自总共297份问卷的数据分析结果表明,价值观匹配能够显著影响员工应对变革的策略选择,而员工变革承诺则在这一影响过程中起部分中介作用.这一结论提醒企业的管理者可以通过预社会化和社会化的策略提高员工与组织的价值观匹配,以引导员工在变革中的应对策略选择.     

旅游企业内部营销对员工满意度的影响机制研究

为探究旅游企业内部营销措施,提高员工满意度,进而提升服务质量,选取海南省（三亚市为主）各地区的旅游企业员工为调查对象,以员工工作投入为中介变量,实证研究旅游企业内部营销对员工满意度的影响。结果表明：旅游企业内部营销不能直接正向影响员工工作满意度;旅游企业内部营销对工作投入具有直接显著正向影响;工作投入对旅游企业员工满意度有直接显著正向影响;工作投入在内部营销和员工满意度之间具有中介作用。     

Labor Market Distortions in Côte d'Ivoire: Analyses of Employer‐Employee Data from the Manufacturing Sector*

Abstract: This paper investigates the extent and nature of distortions in the labor market in the Republic of Côte d'Ivoire by using quantile regression analysis on employer‐employee data from the manufacturing sector. We found that the labor markets in Côte d'Ivoire do not seem to be much distorted. Unions may influence employment through tenure but do not seem to influence wages directly except for vulnerable minorities that seem protected by unions. Establishment‐size wage effects are pronounced and highest for white‐collar workers. This may be explained by the efficiency wage theory, so that, even in the absence of unions, segmentation and inefficiencies will still be present as long as firms seek to retain their employees by paying wages above the market clearing level. The inefficiency arising from establishment‐size wage effects can be mitigated by education. Furthermore, the premium to education is found highly significantly positive only for higher education, and not for basic education, indicating that educational policies should also focus on higher education.     

Institutionalising corporate citizenship: the case of Barloworld and its ‘Employee Value Creation’ process

This article investigates the institutionalisation of corporate citizenship (CC) at Barloworld Limited, a diversified industrial enterprise. It describes a model that relates corporate identity, stakeholder engagement, internal structure and accountability and applies this model to a case study of Barloworld. The case study illustrates the importance of the company's corporate identity, or guiding philosophy, and its impact on organisational culture and management processes. The company's ‘Employee Value Creation’ strategy has comprehensively overhauled employee relations to achieve a high degree of employee commitment and participation. It institutionalises CC by integrating social or environmental issues into the organisation ‘from below’ and by helping employees understand why such issues matter to the organisation and are relevant to employees' responsibilities. Whereas the relevant literature emphasises the possible role of CC in creating employee commitment, this case study illustrates the reverse possibility: that employee commitment can be a catalyst for integrating CC into a company.     

工程咨询企业知识存量增长机理研究——基于共生理论

工程咨询企业知识存量的增长是促进其可持续发展的重要决定性因素。文章研究发现,知识存量增长的影响因素主要包括共生单元、共生模式和共生环境三大范畴：共生单元的质参量和同质度是影响共生关系建立的重要前提条件,共生模式主要体现为信息丰度、物理参数和共生界面三个因子,在共生环境中信任、组织支持和声誉收益是三个关键影响因子;上述因素交互作用共同影响着员工之间的知识交流、共享,最终导致企业的知识存量增长。     

信息过载对员工工作倦怠的影响研究——领导-成员交换的调节效应

以320名员工为研究对象,探究信息过载对工作倦怠的影响,引入工作焦虑来揭开二者之间的黑箱,并探讨领导-成员交换的调节机制。结果表明,信息过载与工作倦怠三维度（情绪耗竭、去个性化、个人成就感降低）均存在显著正相关关系;工作焦虑在信息过载对工作倦怠三维度的影响中均发挥中介作用;领导-成员交换不仅负向调节信息过载通过工作焦虑影响工作倦怠的间接作用,也负向调节信息过载对去个性化维度的直接影响。     

基于扎根理论的员工劳动关系满意度研究

劳动关系满意度是和谐劳动关系理念下的重要本土化概念,国内学者在其维度结构上进行了初步探索,但研究结果却大相径庭。基于扎根理论质性研究方法对工会企业员工劳动关系满意度的构成维度进行重新梳理,并采用形成性模型的构建方法,开发了劳动关系满意度测量工具。研究结果表明：劳动关系满意度由员工关怀、员工参与、劳动争议管理、劳动条件与保障、劳动报酬、劳动负荷和员工成长7个维度构成,共36个题项,该量表具有较好的效度。研究结论为企业内部的劳动关系管理实践提供了有益启示。