Workplace bullying and employee outcomes: a moderated mediated model

Abstract

This paper investigates the relationship between workplace bullying and employee outcomes in a healthcare setting. Drawing on HR process theory, we investigate the mediating role of the perceived effectiveness of implementation of anti-bullying practices on employee outcomes and whether targeted line manager training was a moderator of that relationship. Our multi-level analysis (utilising responses from 1507 employees within 47 hospitals with matched HR Director interviews), finds that the relationship between workplace bullying and employee outcomes is partially mediated by employees’ perceived effective implementation of intended anti-bully practices. The mediated relationship is moderated by targeted line manager training in anti-bullying practices. The mediated moderation model illustrates that it is effective implementation of anti-bullying practices enhanced by targeted training that is required to reduce bullying probabilities and their associated negative employee outcomes. The paper contributes to resource based view of the firm, HR process and human capital theories. The implications for future research and practice are discussed.     

Understanding injustice-related aggression in organizations: a cognitive model

Recent developments in the literature on workplace aggression emphasized the role of perceived injustice in the occurrence of aggressive behaviours in the workplace. The present article develops a cognitive model, which contends that perceptions of injustice are necessary but not sufficient to trigger aggressive behaviours in the workplace. Rather, retaliatory actions following perceived injustices are embedded in a nexus of personal values, blame attribution, opportunities to carry out the aggressive action, probability of retaliation from the target or a third party, and the advantages incurred by such actions. The paper develops three constructs, injustice threshold, repertoire of perceived injustices and psychological suspended sentence, to explain individual reactions to perceived injustices. Implications for empirical investigations and practice are discussed.     

Changing Behaviour: Successful Environmental Programmes in the Workplace

There is an increasing focus on improving the pro‐environmental attitudes, behaviour and habits of individuals, whether at home, in education, travelling, shopping or in the workplace. This article focuses on the workplace by conducting a multi‐disciplinary literature review of research that has examined the influence of organization‐based behaviour change initiatives. The review includes only research evidence that measured actual environmental performance (e.g. energy use) rather than solely using self‐reported methods (e.g. questionnaires). The authors develop an ‘employee pro‐environmental behaviour’ (e‐PEB) framework, which contains individual, group, organizational and contextual factors that have predictive relevance across different behaviours and organizations. The review shows that the strongest predictors are environmental awareness, performance feedback, financial incentives, environmental infrastructure, management support and training. A key finding from this review is that attitude change is not necessarily a pre‐requisite for behaviour change in the workplace. Copyright © 2013 John Wiley & Sons, Ltd and ERP Environment     

Workplace mindfulness: An integrative review of antecedents,mediators, and moderators

In recent years, research on and the practice of mindfulness have received greater attention in organizational scholarship. Much of the prior work in this area is directed at the workplace outcomes of mindfulness interventions in terms of employees' well-being, relationships, and performance. Meanwhile, there is an absence of work that integrates research findings concerning individual and workplace factors that affect workplace mindfulness and determine when and how they influence workplace outcomes. This article reviews current organizational literature concerning potential antecedents of workplace mindfulness as well as mediating mechanisms and boundary conditions of the relationship between workplace mindfulness and workplace outcomes. Based on 32 selected studies, an integrated framework of workplace mindfulness is developed, helping us to summarize the extant scholarship in this area. The framework provides a foundation for an emerging research area and outlines key directions for future research.     

Line managers and the management of workplace conflict: evidence from Ireland

In an effort to improve understanding of the role played by line managers in firms, this article examines the role of line managers and supervisors in the management of workplace conflict in firms in the Republic of Ireland. The article finds that while line managers are commonly seen as playing a significant role, they are also seen to do so often without organisational supports in areas such as training and performance monitoring and are seen often to lack the confidence to act independently. Line and supervisory ‘engagement’ in conflict management is found to be positively associated with a series of organisational outcomes, including relative labour productivity, relative absence rates and the capacity to handle change compared with other firms in the same industry. Line and supervisory management engagement in conflict management is found in turn to be associated with the use of commitment‐oriented HR practices and with the adoption by firms of a proactive approach to conflict resolution.     

The implementation of equality legislation: the case of disabled graduates and reasonable adjustments

This article explores how reasonable adjustments, part of UK equality legislation, are secured in the workplace, and argues that an implementation gap exists where the impact of the law is weak, despite legal mandates to aid disabled people in employment. The research points to the importance of employers' knowledge of the effects disability as a key determinant of securing workplace adjustments.     

Skill gaps in the workplace: measurement,determinants and impacts

Optimal training decisions require employers to have accurate information about their workers’ training needs. However, little is known with regard to the key factors determining the accurate transmission of worker training requirements. Using one of the few linked employer–employee surveys in the world, the 2006 Irish National Employment Survey, this article identifies the key factors determining the correct identification of skill gaps within firms. The impact of skill gaps on average training expenditures and labour costs is also measured. The research finds that both HRM and collective bargaining arrangements are important factors in facilitating the accurate identification of skill gaps within firms. The analysis confirms that skill gaps are a key determinant of training expenditures and tend to raise average labour costs. Finally, the evidence suggests that employee perceptions of skill gaps may be prone to higher levels of subjective bias relative to those based on the employers’ views.     

Training provision and workplace institutions: an investigation

The training debate has suffered from a preoccupation with macro institutions and regulatory frameworks. This has resulted in a neglect of workplace industrial relations issues. Using case study data from three private sector engineering companies, this article highlights the importance of workplace institutions in explaining training outcomes.     

A mutual gains perspective on workplace partnership: Employee outcomes and the mediating role of the employment relations climate

Recent years have witnessed increased research on the role of workplace partnership in promoting positive employment relations. However, there has been little quantitative analysis of the partnership experiences of employees. This article examines how the kinds of attributions employees make regarding indirect (union‐based) and direct (non‐union‐based) employee participation in workplace partnership might influence the process of mutual gains. It uses employee outcomes to reflect partnership gains for all stakeholders involved (i.e. employees, employers and trade unions). The article contributes to existing knowledge of workplace partnership by examining the potential role of the employment relations climate as an enabling mechanism for the process of mutual gains. The findings suggest mutual gains for all stakeholders are varied and mediated through the employment relations climate.     

Beyond the Business Case for Diversity in Organizations

Many organizations and institutions are spending extensive time, money, and resources to justify a focus on diversity. In this paper, we argue that, instead of justifying demographic diversity, the more appropriate focus is on properly managing the processes and outcomes of a diverse workforce. Demographic diversity in the workplace is a reality. In terms of both composition and sheer numbers, the workforce today is more demographically diverse than it has ever been, and there is every indication that it will be even more diverse in the future. Accordingly, this paper argues that we must go beyond the business case for diversity to effectively utilize the diversity that already exists and create a just workplace.     

Training and development deficiencies in ‘high skill’ sectors

Policy debates across advanced industrial economies are stressing the centrality of skills and training to compete in the new ‘knowledge economy’. In the UK increasing importance is being placed on improving workplace learning, yet policy has so far failed to confront the issue of employers' lack of investment in training and development. This article examines whether the high skill sectors that exist within the UK can provide a model of workplace learning for other such sectors to emulate. By using case study research from the aerospace and pharmaceutical industries, training and development practices are examined in relation to the requirements of the business and individual employees. The article will argue that the companies in question, despite their favourable product market position, remain constrained by the broader institutional environment.     

Organisational Supplying Behaviour: Understanding supplier needs,wants and preferences

The purpose of this article is to enhance understanding in the P&SM field of supplier behaviour by exploring their needs, wants and preferences. The characteristics of customers that suppliers need, want and prefer have been conceptualised as ‘Sources of Supplier Value’ (SOSV) and the article seeks to establish a vocabulary for describing supplier needs, wants and preferences and their impact on buyer attractiveness. To achieve this a pilot study was conducted using face-to-face interviews with key account managers and Managing Directors in 14 SMEs supplying UK supermarket buyers. The research identifies 49 elements in buyers’ purchase offerings, behaviours and characteristics that suppliers regard as important. The practical implication of this research is to improve the P&SM field's understanding of the behaviour of suppliers with a longer term view to improving the ability of all buyers to influence the behaviour of suppliers in ways that match the buyers’ requirements and preferences. Furthermore, in view of the current paucity of research and understanding in this subject area, the article presents a coherent theoretical framework, terminology and rationale for investigations into the phenomenon of Organisational Supplying Behaviour.     

Regulating employment conditions in a hospital network: the case of the Private Finance Initiative

A key component of the UK government's modernisation agenda has been encouragement of public–private partnerships to enhance public service delivery. In contrast to adversarial forms of contracting out associated with the degradation of employment conditions, public–private partnerships are intended to deliver mutual gains and empower the workforce. These degradation and empowerment interpretations concentrate on developments at the workplace. In this article, we develop a third interpretation of the consequences of the Private Finance Initiative (PFI), which links workplace practice to state regulation, highlighting the growing importance of state re-regulation and the contradictory effects on the workforce. Drawing on a case study of a large acute hospital PFI scheme, we highlight the degree of re-regulation of employment conditions that has been necessary to make PFI more palatable to the workforce and trade unions. These measures have fostered blended outcomes for the workforce.     

Implications of game theory for theoretical underpinning of cooperative relations in workplace partnership

This article clarifies the ongoing debate over the key factors underpinning cooperative relations between management and trade unions by drawing on the once‐off and repeated prisoner's dilemma models. It argues that the lower the risk to achieve a ‘win‐win’ outcome and the longer the time horizon for workplace partnership, the more likely is for the two parties to cooperate.     

Illuminating the ‘Face’ of Justice: A Meta‐Analytic Examination of Leadership and Organizational Justice

A significant body of research has described effective leader behaviours and has connected these behaviours to positive employee outcomes. However, this research has yet to be systematically integrated with organizational justice research to describe how leader behaviours inform justice perceptions. Therefore, we conduct a meta‐analysis (k = 166, N = 46,034) to investigate how three types of leader behaviours (task, relational, and change) inform four dimensions of organizational justice (procedural, distributive, interpersonal, and informational) referenced to the leader and to the organization. Further, we examine the joint impact of leader behaviours and justice perceptions on social exchange quality (i.e., leader–member exchange), task performance, and job satisfaction. Our results suggest that leader behaviours differentially inform leader‐ and organization‐focused justice perceptions, and the joint effect of leader behaviours and justice perceptions offer more nuanced explanations for outcomes.     

A systematic literature review on the impact of artificial intelligence on workplace outcomes: A multi-process perspective

Artificial intelligence (AI) can bring both opportunities and challenges to human resource management (HRM). While scholars have been examining the impact of AI on workplace outcomes more closely over the past two decades, the literature falls short in providing a holistic scholarly review of this body of research. Such a review is needed in order to: (a) guide future research on the effects of AI on the workplace; and (b) help managers make proper use of AI technology to improve workplace and organizational outcomes.This is the first systematic review to explore the relationship between artificial intelligence and workplace outcomes. Through an exhaustive systematic review and analysis of existing literature, we ultimately examine and cross-relate 60 papers, published in 30 leading international (AJG 3 and 4) journals over a period of 25 years (1995–2020). Our review researches the AI-workplace outcomes nexus by drawing on the major functions of human resource management and the process framework of ‘antecedents, phenomenon, outcomes’ at multiple levels of analysis. We review the sampled articles based on years of publication, theories, methods, and key themes across the ‘antecedents, phenomenon, outcomes’ framework. We provide useful directions for future research by embedding our discussion within HR literature, while we recommend topics drawing on alternative units of analysis and theories that draw on the individual, team, and institutional levels.     

Conceptualizing Family Violence as a Workplace Issue: A Framework for Research and Practice

Until recently, violence in the home has been regarded as a private family matter. Employees who are victims of abuse at home have been expected to put their experience of abuse behind them when they go to work, and employers have not been expected to interfere. Yet, the consequences of disregarding family violence as an organizational issue may be quite severe. This article suggests that family violence can affect the career advancement of individual victims; their performance at work; relationships with co-workers, supervisors, and customers; and, ultimately, organizational effectiveness. Moreover, this article argues that organizations have a social responsibility to contribute to the elimination of family violence by creating a workplace environment in which violence is not tolerated, abused victims are provided with support and assistance, and strategies for equalizing power relationships between men and women are implemented. Implications for future research as well as for organizational policy and practice are explored.     

The practice of discipline: evaluating the roles and relationship between managers and HR professionals

The roles played by managers in exercising workplace discipline have been of long‐standing academic interest. However, relatively little attention has been paid to the way that the distinctive functions of operational managers and HR practitioners may interact and shape the nature and outcomes of disciplinary procedures and processes. This article examines this through a series of organisational case studies. It suggests that dimensions of control between operational managers and HR practitioners are fundamental to understanding the nature of workplace discipline. Furthermore, it argues that this relationship is crucial in determining the prospects for a shift towards greater flexibility in the management of discipline, as called for by Gibbons and reinforced by the Employment Act 2008. Therefore, findings suggest that questions of managerial preparedness to embrace this new agenda must also consider the role played by HR practitioners in embedding a culture of formality.     

Do high performance work practices work in South Korea?

The distribution of so‐called high performance work practices (HPWPs) in South Korean manufacturing is mapped showing their relative scarcity. Contextual and institutional factors associated with the 1997–98 financial crisis are advanced to explain these findings. Nevertheless, anticipating that HPWPs are likely to improve performance, we tested several hypotheses. Employment security, teams, training, job enrichment and information sharing have a positive effect on performance; however there is no evidence of synergy. Most HPWP practices are partially mediated by worker attachment to their workplace. Government workplace reform policy, firms' business and labour utilisation strategy, and the presence of professional management contribute to performance.     

Understanding the relationship between experiencing workplace cyberbullying,employee mental strain and job satisfaction: a dysempowerment approach

Although the literature on traditional workplace bullying is advancing rapidly, currently investigations addressing workplace cyberbullying are sparse. To counter this, we present three connected research studies framed within dysempowerment theory (Kane, K., & Montgomery, K. (1998). A framework for understanding dysempowerment in organizations. Human Resource Management, 37, 263–275.) which examine the relationship between volume and intensity of cyberbullying experience and individual mental strain and job satisfaction; whether the impact is more negative as compared to traditional bullying; and whether state negative affectivity (NA) and interpersonal justice mediate the relationship. Additionally, we also considered the impact of witnessing cyberbullying acts on individual outcomes. A total sample comprised 331 UK university employees across academic, administrative, research, management and technical roles. Overall, significant relationships between cyberbullying exposure and outcomes emerged, with cyberbullying exposure displaying a stronger negative relationship with job satisfaction when compared to offline bullying. Analysis supported an indirect effect between cyberbullying acts and outcomes via NA and between cyberbullying acts and job satisfaction via interpersonal justice. No support for a serial multiple mediation model of experiencing cyberbullying to justice to NA to outcome was found. Further, perceived intensity of cyberbullying acts and witnessing cyberbullying acts did not significantly relate to negative outcomes. Theoretical and practical implications of the research are discussed.