Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

As manufacturing businesses operate in an ever more competitive, global economy where products are easily commoditized, innovating by adding services to the core product offering has become a popular strategy. Contrary to the economic benefits expected, recent findings pinpoint implementation hurdles that lead to a potential performance decline, the so-called ‘servitization paradox’. In this paper, we analyze this paradox by disentangling the value creation and value appropriation processes of 44 national subsidiaries of a global manufacturing firm turned product-service provider, in the 2001–2007 period. Our findings show that the firm under study is able to successfully transcend the inherent substitution of products by services and to enact complementary sales dynamics between the two activities. Moreover, labor-intensive services such as maintenance, which imply higher levels of customer proximity, further enhance product sales. Empirical results also reveal a positive yet non-linear relationship between the scale of service activities and profitability: while initial levels of servicing result in a steep increase in profitability, a period of relative decline is observed before the positive relationship between the scale of services and profitability re-emerges. These findings suggest the presence of initial short-term gains but also indicate the existence of a ‘profitability’ hurdle; profitable growth seems feasible only to the extent that investments in service capability are translated into economies of scale. In helping to clarify the performance implications of service innovation, our findings suggest pathways to sustainable growth through servitization for manufacturing firms.     

Business model innovation in cultural and creative industries: Insights from three leading mobile gaming firms

This paper contains an exploratory analysis of the business model innovations (BMIs) that firms in cultural and creative industries (CCIs) undertake along their life-cycle. Despite the role that creative and cultural and creative firms (CCFs) have in the economic development of industrialised countries, they tend to remain small and often fail due to industry-specific constraints and tensions, such as the lack of managerial capabilities and complexity in nurturing value chain relationships. However, there has been relatively limited scholarly interest into the specific conditions and processes that enabled CCFs to overcome these liabilities, and in particular into the identification of the business models they have adopted along their life-cycle. In this paper, this issue is analysed by using the concept of BMI, which sheds light on how the reconfiguration of the activity system through which a CCF creates, delivers and captures value enables the exploitation of entrepreneurial opportunities over time. This paper builds on an in-depth historical study of three leading firms operating in the mobile gaming industry, namely Rovio, Zynga and King Digital Entertainment. Three main results emerge from this study. First, in the ramp-up phase of their life-cycle, CCFs organize their resource architecture to build a strong and recognized reputation. Second, in the development phase, BMI is used to leverage new distribution paradigms. Finally, in the maturity phase, firms dedicate resources to innovate their product portfolios by providing platforms that support the development and testing of new creative ideas and solutions. Findings and implications are then discussed.     

Business model innovation and third-party alliance on the survival of new firms

In this study, we address the question of how the degree of business model innovation affects the survival of new firms. We present a newly constructed data set of 129 new firms that launched electronic trading platforms in the US bond market between 1995 and 2004 following the advent of Internet technology. We analyze the founding and survival of these new firms during the period of our study. We find that new firms with a high or low degree of business model innovation are more likely to survive for longer than new firms with a moderate degree of business model innovation. We show that partnering with third-party firms with complementary assets reduces the survival of new firms as the degree of business model innovation increases. We discuss the implications of our findings for managers, policy-makers and researchers.     

越秀地产商业模式创新驱动因素及实施路径

整合优化企业价值链与创新商业模式是房地产企业加快转型,寻找适合自身的生存和发展模式的必然选择。立足越秀地产的商业模式创新,从战略、行业、价值链和政策角度思考驱动越秀地产商业模式创新的驱动因素;探析其独特的地产开发与资本运作双剑合璧的实施路径,为我国房地产企业商业模式的创新和持续经营提供新的切入角度;然后通过财务绩效变化检验其商业模式创新的经济后果;最后,提出建设具有企业特色的价值网络、项目多元化发展及形成稳定资金链等建议。     

Organizational transition management of circular business model innovations

Scholars and practitioners across fields increasingly recognize that business models for the circular economy may be an effective lever for solving ecological persistent problems such as climate change, biodiversity loss, and growing natural resource scarcity. Despite a growing interest in the potential of circular business models, interconnections between the organizational dimensions of firms and their business model innovation processes remain underexplored. Based on problem‐centered expert interviews with business consultants experienced in circular business development, this study creates a conceptual model that offers structured knowledge about why firms steadily reproduce linear BMs and how incumbents manifest themselves as a constant linear‐oriented value creation system. The model also demonstrates organizational conditions and management strategies that frustrate the reproduction of linear BMs and, thus, enable initial moves towards CBM innovation. Building on this, the article provides a set of propositions on how an organizational transition management may be configured and what incumbents require to successfully navigate circular business model innovation. The findings provide a foundation for a contemporary understanding of circular business model transition management, which simultaneously serve as impulses for future research investigations.     

Mapping Business Model Research: A Document Bibliometric Analysis

Today, the business model (BM) is one of the most studied concepts within managerial and innovation literature. Although scholars have shown a growing interest in understanding and analysing the BM, a theoretical conceptualization is still lacking. This paper provides a systematic review of the current state of BM research by mapping the research landscape to identify key research publications, journals that had relevance in developing the BM literature, and the main areas of research. Using the ISI Web of Knowledge “core collection”, this study conducts a document bibliometric analysis of 3,604 publications in the fields of management and business that were published between 1985 and 2017. The use of quantitative methods allowed us to overcome the shortcomings of the past subjective literature reviews. We clustered the selected articles on the basis of two distinct perspectives. First, we identified the founders of the discipline, creating a map of co-cited articles (co-citation analysis); this enabled us to identify five major research clusters, formed on the basis of similar co-citations, that characterize the historical evolution of the BM studies. Second, throughout the bibliographic coupling analysis, which aggregates articles sharing a similar bibliography, we captured the main emergent research sub-fields of the most recent BM literature.     

校企合作课程《药店经营与管理》的开发与创新

《药店经营与管理》是药品经营与管理专业的核心课程,为药店相关工作和岗位提供系统全面的知识指导和技能培训,为学生走向就业奠定坚实的基础。在校企合作的大好背景下,课程负责人和课程组成员对课程进行了开发和创新,包括教学目标、教学内容、考核模式、教学方法、教学场所、教材。总结课程特色和创新点,可概括为"知识技能素质并重、岗位工作取舍内容、自我管理工学一体、过程考核综合评价"。     

浅析业务流程外包的标准化

在当今世界经济发展中，现代高端服务业成为竞争的热点。业务流程外包（BPO）凭借其专业化、降低成本并保持核心竞争力等特点被越来越多的企业所采用。本文首先描述了BPO的概念和执行框架，在论述了BPO发展现状的基础上，分析总结标准化对BPO成功的重要作用，最后提出了对BPO标准化的意见和建议。     

电力企业物资管理存贮模型应用研究

从存贮论的角度,结合电力企业物资管理的特点与电力系统物资管理本身的特殊性,提出了电力集团物资管理存贮模型,包括最优采购策略和最优存贮策略,从内外两个方面对物资管理存贮过程进行了模型的分析。     

加快公路事业又好又快发展重在创新服务理念

文章从研究公路行业核心价值理念的角度入手，分析服务创新理念在实现公路事业又好又快发展中的独特作用。     

Business service firms,service space and the management of change

The growth of business service firms represents the latest stage in a continuing twentieth century process of technological and organizational restructuring of production and labour skills. It is associated with the rising information intensiveness of production and the development of an economy of signs. Business service activities located in service spaces drive innóva.tions both in production technology and in management systems. The co-presence of business service firms with their clients as well as other business service firms shapes the possibilities of trust between them. A detailed case study of the way in which large client firms utilize the services of independent business service companies is provided. This is followed by an examination of the relationship between small firms and business service expertise. A dual information economy may be developing in which large firms are able to search for specialist business service expertise irrespective of its location, while SMEs are tied into local providers of more generalist expertise.     

The role of openness in the fuzzy front-end of service innovation

The early stages of innovation involve high levels of uncertainty, leading to it being labelled as the “fuzzy-front end” (FFE). Although openness has been identified as pivotal to innovation performance in the open innovation literature, little effort has been put into exploring its role in the FFE. Specifically, this study examines ‘openness competence’ within the FFE–i.e., the ability of a FFE team to explore, gather and assimilate operant resources from external sources by means of external searches and inter-organisational partnerships. The aim is to investigate the impact of openness competence on front-end uncertainty reduction and service innovation success. Data were obtained from a survey of 122 IT-based service innovation projects implemented by IT service provider firms in Thailand. The results suggest that openness competence positively influences both the degree of uncertainty being reduced during the FFE and the overall success of service innovations. These findings offer several implications for research on open innovation and the FFE as well as encouragement to managers to apply a more open approach to the FFE of their service innovation projects.     

Circular Business Model Innovation: Inherent Uncertainties

Circular business models based on remanufacturing and reuse promise significant cost savings as well as radical reductions in environmental impact. Variants of such business models have been suggested for decades, and there are notable success stories such as the Xerox product–service offering based on photocopiers that are remanufactured. Still, we are not seeing widespread adoption in industry. This paper examines causes for reluctance. Drawing on a hypothesis‐testing framework of business model innovation, we show that circular business models imply significant challenges to proactive uncertainty reduction for the entrepreneur. Moreover, we show that many product–service system variants that facilitate return flow control in circular business models further aggravate the potential negative effects of failed uncertainty reduction because of increased capital commitments. Through a longitudinal action research study we also provide a counterexample to many of the challenges identified in previous studies, which could be overcome in the studied case. Copyright © 2015 John Wiley & Sons, Ltd and ERP Environment     

The role of human sustainability in professional service firms. Evidence from Italy

Sustainability is a central topic for an increasing number of companies, as a part of their business strategies. Human sustainability, that is, preserving and improving the quality of human life, in other words, maintaining and advancing human capital, appears as one relevant issue in that context. Humans and human capital are the foremost resources for professional service firms. Their role in the international economic scenario will most likely depend on how they deal with human sustainability and the wellbeing of their people. In this perspective, the paper investigates the antecedents, and organisational implications, of human sustainability in such firms using a structural equation model (SEM) developed on 4,301 questionnaires filled by Italian Chartered Accountants. Findings shed new lights on some implications of human sustainability. Results show that human sustainability has a direct and significative impact on a firm's ability to innovate, fostering creativity and intellectual capital, thus being significant for corporate performance. As a practical implication, firms should accordingly shape their business strategies towards accounting for human sustainability aspects.     

Forecasting systemic impact in financial networks

We propose a methodology for forecasting the systemic impact of financial institutions in interconnected systems. Utilizing a five-year sample including the 2008/9 financial crisis, we demonstrate how the approach can be used for the timely systemic risk monitoring of large European banks and insurance companies. We predict firms’ systemic relevance as the marginal impact of individual downside risks on systemic distress. So-called systemic risk betas account for a company’s position within the network of financial interdependencies, in addition to its balance sheet characteristics and its exposure to general market conditions. Relying only on publicly available daily market data, we determine time-varying systemic risk networks, and forecast the systemic relevance on a quarterly basis. Our empirical findings reveal time-varying risk channels and firms’ specific roles as risk transmitters and/or risk recipients.     

基于消费者偏好的中国电动汽车商业模式选择策略

由于纯电动车在技术上尚存众多局限,因此通过商业模式的创新设计弥补其技术短板成为当前加快纯电动车起步的关键手段之一。通过对国外纯电动车商业模式的研究,分析比较了换电模式和充电模式,通过比照得到不同商业模式的优劣势,根据新能源汽车潜在消费者对商业模式偏好的选择,结合市场现状,提出中国市场推行充电模式和换电模式所应关注的重点与采取的不同政策导向,最终设计出商业模式及应用领域的组合规划。     

Business Model Innovation for Sustainability: Towards a Unified Perspective for Creation of Sustainable Business Models

Business model innovation has seen a recent surge in academic research and business practice. Changes to business models are recognized as a fundamental approach to realize innovations for sustainability. However, little is known about the successful adoption of sustainable business models (SBMs). The purpose of this paper is to develop a unified theoretical perspective for understanding business model innovations that lead to better organizational economic, environmental and social performance. The paper examines bodies of literature on business model innovation, sustainability innovation, networks theory, stakeholder theory and product–service systems. We develop five propositions that support the creation of SBMs in a unified perspective, which lays a foundation to support organizations in investigating and experimenting with alternative new business models. This article contributes to the emerging field of SBMs, which embed economic, environmental and social flows of value that are created, delivered and captured in a value network. It highlights gaps for addressing the challenges of business model innovation for sustainability and suggests avenues for future research. © 2017 The Authors. Business Strategy and the Environment published by ERP Environment and John Wiley & Sons Ltd     

创新企业营销增强产品价值

日臻完善的市场经济,要求企业营销必须向纵深发展,而处于企业核心地位的营销工作涉及到方方面面,必须从营销理念、营销组织、营销渠道、产品营销、品牌营销、服务营销诸多方面加以推进,以实现企业的可持续发展。     

中国市长的科学发展观

从发展观的嬗变入手,分析了科学发展观提出的背景及意义,运用可持续发展理论,揭示了科学发展观的内涵,在此基础上提出中国市长应具有的科学发展观.     

Variable pricing business solutions in a decomposed business environment

Evolving business models and technology advances have facilitated the creation of innovative pricing strategies. Variable pricing represents the ability to configure a pricing schedule from a set of pricing options such as fixed cost, usage, shared benefit, and performance. The objective of variable pricing is to improve a pricing schedule for the mutual benefits of the provider and consumer, based on an evaluation of criteria that results in the setting of a price as a function of the expected value to be derived, as well as the time and materials used. In this paper, we focus on the variable pricing of ‘business solutions’, which is abstractly defined as the capabilities that enable or add value to the purposes of an enterprise. In a decomposed business environment, the structure of a business is partitioned into discrete business components that are assigned specific purposes and are endowed with resources to meet them. Business components interact to achieve business goals, and do so by exposing their capabilities through business services they offer. Business services have suitable levels of granularity offering constituent units of function, which, when selectively chosen and composed, form business solutions. We assert that business services are also suitable units for variable pricing, the implication being that pricing for a given business solution is an evaluation of the variable pricing of its assemblage of business services. The benefits of this ‘variable price composition’ approach offer greater accuracy for the pricing plan, coupled with increased flexibility to compose, modify, calculate and articulate pricing for business solutions.