ORGANIZATIONAL CONTROL: AN EVOLUTIONARY PERSPECTIVE*

Much of the literature on organizational control processes has traditionally been based on concepts of cybernetics, power, and authority. This article explores an alternative way of looking at the control phenomenon by introducing the idea of an evolutionary ‘controlling’ cycle. This idea is derived by modifying the basic organizing cycle (enactment, selection, retention) to a hierarchical form, with two distinct components. The model is then applied to understand the basic control modes informing markets, bureaucracies and clans. The article concludes with some comments on the likely future directions of the bureaucratic mode of organizational control.     

PREDICTING CORPORATE PERFORMANCE FROM ORGANIZATIONAL CULTURE*

This article investigates the relationships of culture strength and two substantive cultural values with corporate performance. Culture strength is measured by the consistency of responses to survey items across people and the two cultural values are measured by items on the survey that relate to either adaptability or stability. The data, from management surveys of 11 US insurance companies in 1981, were correlated with asset and premium growth rates from 1982 to 1987. Results indicate that both a strong culture regardless of content and a substantive value placed on adaptability are associated with better performance for two to three subsequent years on both criterion measures. The results support the findings of Denison (1990) that strength of culture is predictive of short-term performance. The present results, however, suggest a more complex contingency model than that proposed by Denison.     

DEFINING ENVIRONMENTAL PERFORMANCE INDICATORS: AN INTEGRATED FRAMEWORK

Environmental performance indicators are becoming increasingly important at the company level. This is due, in part, to stakeholders demanding environmental improvements and proof that these have been made. The need for an integrated framework for environmental performance indicators is considered; the indicators fall into four categories: the state of the environment; corporate environmental policy; environmental management systems; and the products and processes of the company as evaluated by an ecobalance improvement. The state of the environment evaluates the company's relative contribution to the national and European environmental impact and hence the companies' own impact compared with the reference document Europe's Environment: Statistical Compendium for the Dobris Assessment. Corporate environmental policy is the basis of the framework and 21 key aims are suggested to ensure that comprehensive statements are produced and that all significant environmental initiatives undertaken by the company receive recognition. The environmental management system indicators are divided into qualitative and quantitative economic indicators and quantitative non-economic indicators to evaluate environmental performance. The ecobalance tool is used to evaluate the environmental performance of the company's products and processes.     

TIMELY MANAGEMENT CHANGES AS AN ELEMENT OF ORGANIZATIONAL STRATEGY

This article uses the results of empirical research into the factors determining the differential success of firms in dealing with severe conditions at the industry level. A matched pairs comparison of successful and unsuccessful firms under these conditions reveals very different patterns of strategic measures taken. One of the significant differences is that the successful firms make changes in the management area very early, while the unsuccessful firms make them very late. the results are used for a theoretical reflection focusing on the following two questions: (1) Are organizations basically inert of adaptive? and (2) What is management's role in organizational change? the central theme of the discussion is that in the literature too little attention is paid to timely management changes as an element of organizational change strategies.     

ORGANIZATIONAL AND OCCUPATIONAL COMMITMENT: KNOWLEDGE WORKERS IN LARGE CORPORATIONS*

Previous discussion of knowledge work and workers tends to overlook the importance of contextual knowledge in shaping the organizational form of knowledge workers who are employees in large corporations. This paper proposes a model to understand the way knowledge base and organizational form are related to the work commitment, effort and job satisfaction of knowledge workers. The model is derived from (1) a critical examination of the market model of knowledge work organization, and (2) the results of empirical research conducted in two large corporations. We argue that contextual knowledge is important in the relationships between the corporation and knowledge workers. A dualistic model and an enclave organizational form are suggested to examine the relationships between the commitment, work effort and job satisfaction of knowledge workers. We noted from our empirical cases that enclave‐like work teams enhanced the expertise and job autonomy of knowledge workers vis‐à‐vis management. These work teams together with the performance‐based pay system, however, led to unmet job expectations including limited employee influence over decision‐making and careers, and communication gaps with senior management. Under these circumstances, and in contrast to the impact of occupational commitment, organizational commitment did not contribute to work effort. The study highlights the importance of management’s strategy in shaping the organizational form of knowledge work. The paper concludes by noting general implications of our study for the management of expertise and for further research.     

ORGANIZATIONAL SYMBOLISM AND IDEOLOGY*

The purpose of this article is to discuss organizational symbolism research from a critique of ideology perspective. Various aspects of ideology as a metatheoretical concept are discussed. Criteria governing when it might be appropriate to conduct a critical analysis of ideological elements in research texts are also suggested. These include restricted social autonomy of researchers, socio-political relevance and ideological usefulness of research products, social fashionability of research areas, pseudo-objective style, absence of indicated self-reflection and lack of manifested awareness of the social context of research in research publications. The organizational symbolism research field is discussed in relation to ideology and some influential texts are interpreted in the light of ideology-critique. the criteria for a sensitive reading of research texts in terms of problematical ideological elements are applied and their relevance illustrated. the article also discusses the field of organizational symbolism in terms of Habermas' concepts of cognitive interests, emancipation and undistorted communication.     

EXPLORING THE LINK BETWEEN ORGANIZATIONAL STRATEGY AND THE EMPLOYMENT RELATIONSHIP: THE ROLE OF HUMAN RESOURCES POLICIES*

Links between organizational strategy, human resources (HR) policies, and the employment relationship are investigated through surveys of US executives and HR managers. Human resources policies are measured as both an overall philosophy (an internal to an external focus) and a series of items. the items factor into four dimensions: retention, staffing, performance and compensation. Results indicate that staffing policies are associated with organizational strategy. Retention policies are related to the employment relationship. However, the overall HR philosophy is not related to either organizational strategy or the employment relationship. the findings indicate that relationships between organizational strategy, HR and the employment relationship are more complex than previous models had indicated.     

THE INDIVIDUAL AND ORGANIZATIONAL CULTURE: STRATEGIES FOR ACTION IN HIGHLY-ORDERED CONTEXTS*

Writers in the management literature use one of three general concepts of culture: homogeneous organizational culture, heterogeneous subgroup cultures, and ambiguous cultures. In spite of their differences, each of these conceptualizations focuses attention primarily on the context in which the individual member of an organization acts, and suggests that the latitude for individual action increases as the orderliness of that context decreases. In doing so, the culture literature has underestimated the role of individual actors as active agents in their contexts, regardless of the degree of orderliness prevailing in them. By incorporating a more dynamic perspective of action into the cultural analysis of organizations, this article develops a framework which focuses attention on how individuals not only adhere to, but also depart from even highly-ordered organizational and subgroup cultures. This framework is then used to investigate managerial interactions during a planning meeting in HAPCO (a pseudonym), a Fortune 500 company. Two general conclusions emerge from these analyses. First, the normative force of HAPCO culture suppresses conflict, as well as the discussion of alternative ideas during decision-making meetings. Thus, this particular organizational culture severely limits the range of individual action. Second, even in large, highly-ordered organizations such as HAPCO, culture never completely dominates action because individuals comment critically on their situation. Consequently, individuals possess the capacity not only to adapt to, but also to challenge and depart from cultural rules. Four general types of strategies for individual action are empirically observed and conceptually distinguished.     

ENVIRONMENTAL CHARACTERISTICS AND ORGANIZATIONAL CLIMATE: AN EXPLORATORY STUDY

This article is primarily concerned with exploring the relationships between organizational climate and characteristics of organizational environments. Environmental characteristics include dependencies, competition and uncertainty. In addition, the relationship of climate and environments with dimensions of organizational structure and size are examined. Using data from 15 industrial organizations in Britain, the results have shown that different environmental characteristics have different associations with organizational climate. Also, the relationships between organizational environments and climate are not similar to those found between environments and structure. It is suggested that the creation of appropriate climates and structural design as responses to environmental pressures may be considered as complementary strategies in an attempt to maintain administrative control. The results, therefore, provide support for the suggestion that, in order to improve our understanding of the dynamics of organizational climate, characteristics of organizational environments should be incorporated into future research designs.     

COMPARATIVE ORGANIZATIONAL EFFECTIVENESS RESEARCH LEADING TO AN INTERVENTION STRATEGY [I]

Several literature reviews have concluded that there is little consistency among researchers and practitioners when referring to the concept, ‘organizational effectiveness’. In this study, multiple data gathered on several organizational constituencies for three models of organizational effectiveness are studied to examine empirically the comparability of those models. The relative effectiveness of each organization varied both between and within the theoretical models providing the bases of analysis. Little convergence exists among the models so that problem diagnosis intervention in the processes of small organizations may be more accurate when treating effectiveness as a multivariate concept examined via a given organization's constituencies over time.     

POSTMODERN ORGANIZATIONAL ANALYSIS: TOWARD A CONCEPTUAL FRAMEWORK

This article discusses a new approach to organizational analysis — postmodernism. We contrast modern and postmodern forms of explanation and explore a family of terms derived from these two concepts. In so doing, we discuss whether postmodernism is best described as an ‘epoch’or an ‘epistemology’, a distinction which underpins current debates. Through reference to the works of Jean Baudrillard, Jacques Derrida and Jean-Francois Lyotard, we produce an inventory of key concepts for postmodern organizational analysis —‘representation’, ‘reflexivity’, ‘writing’, ‘differance’ and ‘de-centring the subject’. By explicating the main arguments associated with these concepts — and by developing the middle ground between the epoch and epistemology positions — we lay conceptual foundations for a nascent postmodern approach to organization studies.     

STRATEGY AND STRUCTURAL ADJUSTMENT TO REGAIN FIT AND PERFORMANCE: IN DEFENCE OF CONTINGENCY THEORY

Comparative, contingency approaches to organization structure have been criticized as being inherently static. The present article argues that functionalist theories and quantitative methods can explain structural change. This is exemplified by a diachronic enquiry into strategy and structure. Several propositions about organizational dynamics relating diversification, reorganization and performance are supported. However, the notion of contingency adjustment to structure to attain match as a frequent alternative to structural adjustment to contingencies is not borne out. Neither of the two prevailing theories of structural change, ‘contingency determinism’nor ‘strategic choice’, is completely adequate and a third formulation is advanced: that of ‘structural adjustment to regain fit’. While structural-functional enquiry into organizations using comparative quantitative methods has yielded information about structural statics, the contribution to knowledge of dynamics seems more problematic. This article seeks to record that structural-functionalism does inform the analysis of organizational change and to show that quantitative contingency approaches can illuminate change if the theory used in the analysis is formalized properly. This involves the partial abandonment of both of the main prevailing theories of structural change: contingency determinism and strategic choice. In their place this article offers as a potentially more fruitful model the structural adaptation to regain fit formulation. Within this the role of performance is shown to be important. The advantage of this framework is demonstrated empirically by means of an examination of the relationship between strategy and structure.     

ORGANIZATIONAL CULTURE AND WORK GROUP BEHAVIOUR: AN EMPIRICAL STUDY

This paper reports on a research study about the organizational cultures of a number of textile manufacturing plants from both the public and the private sector in Ahmedabad, India. These plants were shown to vary along one aspect of their work-group behaviour, namely the rate of ‘loitering’ among loomshed workers. The concept of ‘culture’ is defined in terms of the shared beliefs, values, norms and traditions within the organizations. Methods of observation and informal open-ended interviews were used to identify elements and/or dimensions of organizational culture, which were subsequently measured through structured interviews with loomshed workers. The study shows a definite relationship between ‘culture’ and ‘loitering’; however, the critical elements of culture influencing loitering behaviour vary from public to private sector plants. The implications of the findings of the study for the plants under reference, for production organizations in general as well as for organization theory are discussed.     

THE RELATIONSHIP BETWEEN TYPES OF INNOVATION AND ORGANIZATIONAL PERFORMANCE

The relationship between adoption of administrative and technical innovations over time and its impact on organizational performance was studied. A confirmatory analysis of the data from 85 public libraries showed that, over consecutive time periods, changes in the social structure, portrayed by the adoption of administrative innovations, lead to changes in the technical system, portrayed by the adoption of technical innovations. Empirical support was also provided for Daft's (1982) framework for organizational innovation that was found to be effective in separating organizations based on their performance levels.     

INTEGRATED SYSTEM, AUTONOMOUS DEPARTMENTS: ORGANIZATIONAL INVALIDITY AND SYSTEM CHANGE IN A UNIVERSITY*

Research on the relationship between computers and organization structure has mainly focused on the probable impact of technology on features of structure, while the effects of structure on technology have been relatively little considered apart from the way ‘organizationally invalid’ systems cause conflict and resistance. In recent processual perspectives, the relationship between technology and organization is seen not as deterministic but as one of mutual influence, with the outcome both for the organization and the technology emerging from interaction among various stakeholders during system development and implementation. This article, using a longitudinal case study, shows how organization structures can impact on the development process so as to alter computer-based systems to a design which is unintended but more consistent with existing organizational arrangements. It also discusses how systems specialists and managers can assess organizational invalidity, and offers a contingent framework for the courses of action to be taken if invalidity occurs.