Residents' support for tourism development: The role of residents' place image and perceived tourism impacts

Drawing on the triple bottom line approach for tourism impacts (economic, socio-cultural and environmental) and adopting a non-forced approach for measuring residents' perception of these impacts, this study explores the role of residents' place image in shaping their support for tourism development. The tested model proposes that residents' place image affects their perceptions of tourism impacts and in turn their support for tourism development. The results stress the need for a more flexible and resident-oriented measurement of tourism impacts, revealing that more favorable perceptions of the economic, socio-cultural and environmental impacts lead to greater support. Moreover, while residents' place image has been largely neglected by tourism development studies, the findings of this study reveal its significance in shaping residents' perception of tourism impacts as well as their level of support. The practical implications of the findings for tourism planning and development are also discussed.     

Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives

What is tourism success? Specifically, what does tourism success mean for a destination as opposed to a destination management organization (DMO)? The main objectives of this study were to examine the concept of tourism success as it relates to both destinations and to DMOs, and to determine if a relationship or distinction exists between the two. Eighty-four (84) knowledgeable tourism managers and stakeholders from twenty-five (25) Canadian destinations were interviewed. Responses were used to identify variables and build a model that supports the existence of a relationship between the success of tourism destinations and DMOs with respect to community relations, marketing, and economic indicators. Unique to DMO success were supplier relations, effective management, strategic planning, organizational focus and drive, proper funding, and quality personnel. Unique to destination success were location and accessibility, attractive product and service offerings, quality visitor experiences, and community support.     

The role of wellness spa tourism performance in building destination loyalty: the case of Thailand

ABSTRACT

Despite the considerable growth of the wellness spa tourism market, little research has examined the intricate procedure involved in travelers’ loyalty toward Thailand as a wellness spa tourism destination. This research aimed to explore such loyalty formation by investigating the relationships among performances of wellness spa tourism in Thailand, affective experiences, and overall satisfaction. A field survey methodology was used for data collection. Findings of the structural analysis revealed that product performances, affective experiences, and satisfaction were in general significantly associated, and that these variables contributed to a satisfactory prediction for destination loyalty. In addition, the adequacy of the second-order structure of the performances of Thai wellness spa tourism was demonstrated. Moreover, the relative effectiveness of satisfaction in building loyalty was identified. Both affective experiences and satisfaction were also found to have a significant mediating impact. Implications for destination researchers and practitioners are discussed.     

Antecedents and outcomes of work–family facilitation and family–work facilitation among frontline hotel employees

This study developed and tested a model grounded in the scarcity and expansion-enhancement perspectives that investigated the antecedents and consequences of two directions of conflict and facilitation between work and family roles. Based on data obtained from 107 frontline hotel employees via self-administered questionnaires in Albania, the abovementioned relationships were tested using LISREL 8.30 through path analysis. The results of this study provided support for the majority of the hypothesized relationships. Specifically, work social support enhanced facilitation between work (family) and family (work) domains. The results revealed that family social support alleviated conflicts in the work–family interface and increased family–work facilitation. As predicted, employees who were confronted with both directions of facilitation displayed higher performance in the workplace. It was observed that work–family facilitation was significantly and positively related to life satisfaction. The results also indicated that family–work conflict reduced life satisfaction. Implications of the results and future research directions are presented in the current study.     

Differentiated price loss aversion in destination choice: The effect of tourists’ cultural interest

This article looks into the differentiated effects of loss aversion depending on whether individuals show cultural interest when choosing a destination. Based on the fact that perceived value implies not only sacrifices but also the expectations of a certain level of quality and prospects of satisfaction, together with the idea the Prospect Theory applies to tourism prices, the article states the hypothesis that interest in culture when choosing a destination lowers people’s loss aversion. By incorporating the reference-dependent model into a Multinomial Logit Model with Random Parameters – which controls for heterogeneity – the empirical application shows that culture-interested tourists are less loss averse; i.e. the negative effect of finding a higher than expected price diminishes with cultural interest. The expectation of enjoyment of these attributes and the more conscious attitude toward maintenance/restoration activities of cultural sites are hypothesized to lead prices to be evaluated differently when selecting a destination.     

Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea

This research examines visitor experiences at a contemporary dark tourism site: the April 3rd Peace Park on Jeju Island, South Korea, a site commemorating and memorializing one of the most destructive episodes in modern Korean history. The study employed quantitative and qualitative research methods, with 46 semi-structured interviews forming the basis of a questionnaire, and 407 valid questionnaires obtained for data analysis. The implications of the findings are firstly that ‘obligation’ remains a key motivation for a visit, with a number of subsequent visitor benefits also identified. Secondly, that a benefit-based approach provides an effective framework for comprehending visitor experiences in dark tourism contexts. And thirdly, that a ‘hot interpretation’ of visitor experiences in dark tourism contexts remains particularly valid for comprehending visitor experiences, and in turn, for effectively designing and managing dark tourism sites within Asia and more generally.     

A typical Italian phenomenon: The “albergo diffuso”

In Italy, the “albergo diffuso” represents a new alternative to traditional tourist accommodations, such as hotels, B&Bs or farmhouses. It is part of a formula for accommodation capacity that is particularly suitable for small rural centres.     

China's tourism: policy and practice

China began to acknowledge tourism as a business phenomenon in the early 1950s, but it was not considered as an ‘industry’ until 1978. The tourist boom has brought China new problems. The government have decided that China should develop a route, relating to China's specific needs, for the tourist industry. Such policy has made China's tourism take on a new look.     

Sustainable Mi'kmaw cultural tourism development in Nova Scotia,Canada: examining cultural tourist and Mi'kmaw perspectives

This study assessed tourists' motivations and satisfaction in participating in authentic Mi'kmaw tourism activities in Nova Scotia, Canada, as well as the ideas, perceptions and components of sustainable cultural tourism development from the Mi'kmaw perspective. To solicit the tourists' perspective, surveys were administered to tourists visiting the existing Mi'kmaw cultural tourism sites in Nova Scotia, while the Mi'kmaw perspective was obtained through key informant interviews. The results of the survey suggest that tourists visiting the Mi'kmaw cultural tourism sites were highly educated and deeply interested in learning about culture and participating in authentic cultural experiences. Tourists were also highly satisfied with their experience and were interested in participating in aboriginal tourism again. Findings regarding the Mi'kmaw perspective indicate a focus on cultural tourism's ability to educate both tourists and the Mi'kmaw people on the Mi'kmaw culture as well as provide economic opportunities for Mi'kmaw communities. Of greater importance to the Mi'kmaw people is the preservation and protection of the Mi'kmaw culture. Conclusions drawn from the research include recommendations for the future success and sustainability of the Mi'kmaw cultural tourism sector. This study's findings may also inform other Canadian aboriginal communities seeking to develop robust and sustainable cultural tourism in their own settings.     

The inter-relationship between rural and mass tourism: The case of Catalonia,Spain

In certain regions of Southern Europe, mature coastal resorts are currently coexisting with rural tourism areas several kilometers inland. This paper analyzes the inter-relationship of these two types of tourism and the conditions for sustaining both in Mediterranean destinations. To do so, common and uncommon characteristics of the tourist product in rural and mass tourism are identified. The case study focuses on the region of Catalonia, Spain. By applying a hedonic price model, the valuation of some traditional mass tourism characteristics in rural tourism is tested. The results show that rural and mass tourism in the region share several attributes, some of them with opposite effects. The general conclusion is that both types of tourism are compatible, but should be developed and promoted independently to preserve the attractiveness of the destination. Some managerial recommendations for rural tourism in Catalonia are also derived from this analysis.     

The medical tourism index: Scale development and validation

Medical tourism is an estimated $100 billion dollar industry. Despite the increasing number of people, companies and countries involved in medical tourism, we know very little about the key drivers and how countries are perceived as medical tourism destinations. The purpose of this paper is to present the Medical Tourism Index, a new type of country-based performance measure to assess the attractiveness of a country as a medical tourist destination. We followed a rigorous multi-steps scale development procedure by using four empirical studies based on 4995 respondents. The MTI is a multidimensional construct with 4 dimensions (country, tourism, medical costs, medical facility and services) with 34 underlying items. Our results show the MTI allows to measure meaningful differences between countries, not only on an aggregated level but also on each sub-indexes. It provides a useful tool for the various stakeholders to measure and manage their medical tourism destination brand.     

Social learning and sustainable tourism development; local quality conventions in tourism: a Greek case study

This paper presents the trajectory of an innovative organisational scheme, the Local Quality Convention (LQC), concerning sustainable tourism development in the Lake Plastiras area, a less favoured area in Central Greece. It outlines the development issues of the area, the main actors, their views and practices and describes the creation, progress and emerging problems of the LQC scheme. Research reveals contradicting approaches to sustainable tourism development which, in turn, influenced the LQC's evolution. The findings are critically discussed in the light of the Social Learning (SL) approach to social change and sustainable development. According to SL it is only through interactive (participative), concerted action that stakeholders are able to co-construct an issue and its solutions. Given the dominance of “conventional” tourism in Greece as well as the top-down formation and implementation of policies, the importance of the long term facilitation of local stakeholders to achieve sustainable tourism development is demonstrated, along with other related lessons for planners and managers.     

The sustainable integration of cultural heritage and tourism: a meta-study

This paper presents a cross-disciplinary thematic investigation into the relationship between cultural heritage and tourism. It systematizes evidence on concepts, policies and strategies and provides an interpretive synthesis illuminating the factors deemed critical by researchers for the sustainable integration of heritage and tourism. It seeks to find consilience to lead to a “new age of synthesis”. After an extensive literature review, 483 studies were selected and reviewed, assisted by a qualitative data analysis software (NVivo). The research followed the meta-synthesis approach, particularly meta-ethnography, of identifying findings, grouping findings into categories and grouping categories into synthesized findings, to produce a representative set of 15 synthesis factors. These include local involvement, education and training, authenticity and interpretation, sustainability-centered tourism management, integrated planning, incorporation into a wider sustainable development framework, controlled growth, governance and stakeholder participation, market and product diversification, suitable funding provision, international governance and support systems, a heritage capital approach, effective site management, destination management and a sound theoretical/methodological base. These 15 factors are suggested as the fundamental components of a more efficient theoretical frame and evidence-based policy in the fields of cultural heritage and tourism, aimed at achieving sustainability.     

The resilience of formal and informal tourism enterprises to disasters: reef tourism in Phuket,Thailand

This paper explores the resilience of vulnerable tourism sectors to disasters in a period of global change and interdependence. The coral reef tourism industry is highly vulnerable to natural disasters and economic and political shocks. The paper also explains why enterprise resilience is central to sustainable tourism management, for economic, socio-cultural and environmental reasons. It extends the concepts of ecological and social resilience to that of enterprise resilience. Using scenarios and interviews with key enterprise staff, the study contrasts the levels of resilience of formal and informal reef tourism enterprises, and the factors associated with the enterprise resilience in Phuket, Thailand, following the 2004 tsunami and the 2008 political crisis. Informal enterprises reported better financial condition in a crisis scenario and higher levels of social capital in the form of government, family and community support than formal enterprises. Formal and informal enterprises both enjoy high lifestyle benefits from reef tourism, which supports resilience. Most formal enterprises had part foreign ownership/management (61%); no informal enterprise had any foreign ownership or management. Management policies supporting reef tourism should consider local nuances and the importance of lifestyle benefits for both formal and informal enterprises, and take steps to enable enterprise flexibility and cost-cutting during crises.     

The place of the family in tourism research: Domesticity and thick sociality by the pool

This article is concerned with the place of the family in tourism research. In an attempt at situating tourism theory, three discourses of tourism are examined in order to see what kind of articulations of the familiar they epitomize. This article is also concerned with developing theoretical constructs that are sensitive to the familiar character of tourism. Making space for the family in tourism research requires the reappraisal of domesticity and thick sociality in tourism. The article makes references to research on mass tourism in Menorca to discuss the implications of the re-socialization of tourism theory. The idealized notions of the nuclear family that are formed and performed on coastal resorts are contrasted to the complex realities of family life.     

The grand tour: Sources and a methodology for an historical study of tourism

Research into the history of tourism is at an early stage of development. This article examines the range of source material which relates to the Grand Tour and considers the problems involved in its interpretation. It then outlines a methodology designed to investigate this area of tourism research.     

Towards new tourism policies: The importance of environmental and sociocultural factors

Unrestricted tourism growth could lead to the positive economic effects of tourism being outweighed by significant social and environmental disadvantages, which could in turn translate the economic benefits into disadvantages. This process derives not only from tourism effects per se, but also from changes in the social structure. This article calls for not merely economic and technical adjustments in policies, but for a fundamental political transformation in the conception of tourism and recreation.     

Mexico's balance of payments 1970–1983: Contributions of international tourism and border transactions

The Mexican government instigated a series of programmes to redress its rapidly deteriorating balance of payments in the late 1970s and early 1980s. Devaluations of the peso were aimed at improving foreign exchange earnings from international tourism and border transactions, particularly with the USA. Although the net foreign exchange earned by these two sectors increased in 1982 and 1983, neither sector improved its net balance of real income and expenditure between 1975 and 1982. The impact of the devaluations, combined with depressed economic conditions in North America and Western Europe, affected both the inflow and outflow of international travellers and their level of expenditure, and limited real contribution to Mexico's balance of payments problems.     

社会交往、旅游情境对旅游需求的影响研究--基于春节“黄金周”的实证分析

以往关于消费者需求行为的研究多基于传统经济学框架的设定展开,认为影响消费者旅游需求的主要因素包含收入、目的地吸引力、交通等,普遍忽视了消费过程中的社会交往和具体情境。文章在理论分析的基础上,提出了若干命题,将消费者收入、社会交往和旅游情境等因素纳入旅游消费者需求的模型中,提出了若干研究命题。依据2014年春节“黄金周”旅游需求调研数据,采用排序选择模型验证了相关命题的正确性。计量结果表明,个人经济因素对我国消费者春节“黄金周”旅游需求影响较小,家庭结构、同伴等社会交往因素是影响其旅游需求的重要因素;我国消费者对于春节“黄金周”出游过程中遭遇的拥堵、旅游市场混乱等旅游情境问题具有一定的容忍度,但是,严重供需失衡导致的旅游情境问题依然对其旅游需求产生了显著的影响。     

Domestic tourism expenditures: The non-linear effects of length of stay and travel party size

The independent variables length of stay and travel party size are recurrent determinants of expenditures in micro level tourism studies. In most of this research it has been tacitly assumed that these variables have linear effects on tourism spending. This study, situated in a Norwegian setting, questions this approach by explicitly scrutinizing the possible non-linearities in the relationships between tourism expenditures on the one hand and length of stay and travel party size on the other. The empirical results suggest a positive but diminishing relationship between length of stay and tourism expenditures and a convex (i.e. U) relationship between travel party size and tourism expenditures. The study also considers how a number of other key independent variables affect tourism expenditures. Finally, some managerial and scholarly implications are discussed.