审计意见购买研究：规范与实证的演绎

审计意见购买是一种审计合谋行为,是导致审计秩序失范的重要原因。其动因在于购买者利用信息不对称、公司治理结构的不完善和审计师的机会主义向审计委托人寻租以从中谋利。审计意见购买行为包括外部审计意见购买和内部审计意见购买两种情形,需要从意见需求方、意见供给方和外界支持环境三方面对其进行治理。对现有研究的梳理表明,对内部审计意见购买动机与行为以及结合中国情境探讨治理对策等方面进行研究是未来审计意见购买研究方向。     

Are generics buyers deal-prone? On a relationship between generics purchase and deal-proneness

The research finding that deal-prone shoppers and generics buyers are similar to each other in profile, prompted the present study to address whether or not deal-prone shoppers are generic buyers and vice versa. Data were collected from a large Midwest metropolitan area. The factor anlaysis demonstrated that attitudinal differences between deal-prone and generics were significant. This study found that both deal-prone and generics shoppers are economy-minded in shopping. Dealprone prone shoppers, however, were found to be different from generics buyers in that they are more conservative, less confident and less innovative than the latter. Based on the findings, a number of recommendations are made to management of national brdand manufacturers and retailers.     

双边市场中交易配比的机制与效率—基于全球最大专业市场的研究

本文基于对全球最大的专业市场———义乌“中国小商品城”市场经营户、客商及相关主体所作的万余份问卷调查,对双边市场中交易配比、外部性和代理人数量关系的理论进行了经验分析。结果表明,采购商数量的增加会促使其提高采购规模和降低采购频率,且显著地与经营户的年均销售额、销售倍增数正相关;电子商务平台的应用减少了进入实体市场采购的客商比重,买卖双方之间具有较为显著的交叉正外部性和群内负外部性。同时,本研究结果还显示表征市场特征的产品质量、经营环境、电子商务、物流配送等变量与市场外部性强度呈正相关关系,专业市场本身品牌的塑造和经营户自属品牌的建设对于增强买卖双方进入中间交易平台具有较强的正效应。     

网购认知与顾客抱怨行为的关系研究

在网络购物过程中,顾客会因各种产品质量问题而感到不满意,从而产生抱怨行为。基于此,文章在网络购物背景下,分析顾客抱怨行为的影响因素,通过层级回归方法,重点探讨网购认知与顾客抱怨行为的关系。研究发现网购认知与顾客抱怨行为倾向之间存在正向关系,网购认知越高,顾客抱怨行为倾向越高。并且网购认知对向卖方抱怨、私下抱怨以及向第三方机构抱怨等三类抱怨行为均存在较大影响。因此电子商务企业应加强顾客抱怨管理,提升顾客满意度。     

A multi-attribute approach to understanding shopping behavior

This paper attempts to explain shopping center choice behavior in the Peoria area using Attribute Salience, Determinant Attribute Analysis and Factor Analysis. Thirteen shopping center selection attributes were developed by interviewing about 3000 Peoria shoppers and a review of the relevant literature. Attribute Salience and the Determinant Attribute Analysis indicated almost the same attributes to be relatively important and determinant: availability of parking, quality of merchandise, variety of merchandise, distance from home and atmosphere of shopping area. The factor analysis model in all 4 cases extracted a merchandise-atmosphere index and a convenience index, indicating that the basic assumptions of the traditional gravitational models which use shopping center square footage and distance as proxy variables for utility and disutility should be reconsidered.     

An exploratory study of business-to-business online customer reviews: external online professional communities and internal vendor scorecards

This research examines the increasing use of online customer reviews in business-to-business (B2B) decision making. In contrast with other research on B2B decision making, we study a unique aspect wherein buyers draw on two sources: external reviews posted on online professional communities and internal reviews in the format of vendor scorecards. This method creates a conundrum: What happens when a buyer is confronted with conflicting reviews from two different sources? To shed light on this problem, we (1) interviewed 48 B2B buyers, (2) conducted a field experiment with 293 B2B buyers to examine the effect of review source, (3) conducted a second field experiment with 587 B2B buyers to examine the effect of conflicting reviews, and (4) solicited insights from 82 B2B buyers regarding the findings. The results indicate that B2B buyers are driven to resolve differences in reviews rather than to dismiss negative reviews. In addition, even positive internal reviews prompt exploration to confirm that relational bias is not present.     

Defining and measuring recreational shopper identity

The concept of recreational shopper identity, a dimension of the consumer—s self-concept, is contrasted with simple shopping enjoyment, which has characterized most past research on recreational shopping. Two survey studies investigate recreational shopper identity in a clothing shopping context. In Study 1, the Recreational Shopper Identity (RSI) Scale is validated with a sample of 561 adult consumers, demonstrating that recreational shopping is experienced as a true leisure activity. In Study 2, involving 354 adult consumers, the RSI Scale is used to identify three groups of shoppers who differ in the degree to which they incorporate recreational shopping into their self-concepts. Recreational shopping enthusiasts are found to engage more extensively in a range of retail shopping behaviors, to spend more money shopping (i.e., they are not just browsers), and are more “multi-channel” than other shoppers, reporting higher levels of Internet, catalog, and TV home shopping as well as traditional “brick-and-mortar” shopping.     

旅游购物体验研究——以甘肃玛曲为例

在建立旅游体验购物系统模型的基础上,结合甘肃玛曲旅游购物的发展情况,分别从体验支持、体验过程、体验后续三个方面指出目前玛曲存在着旅游购物发展滞后,尤其是购物体验没有得到有效开发和重视等问题,并提出了发展玛曲旅游购物体验的对策。     

中国比较购物网站混合分层聚类分析

比较购物网站作为一种专业化的垂直搜索引擎,可以对各大购物网站的商品信息进行搜集和整理,方便消费者快速找到性价比高的商品,节省大量的购物时间。论文搜集了目前中国现有的28家比较购物网站,综合考虑各种影响因素,设计了7个评价指标。基于这些指标,用混合分层聚类的方法将比较购物网站聚为三类。由聚类结果可以看出,帮5买是目前我国最大的比较购物网站。最后,指出了目前我国比较购物网站发展过程中存在的一些问题,并针对问题提出相应建议。     

近十年国内购物旅游研究综述

自20世纪90年代末以来,我国购物旅游得到不断发展,对其研究也在逐渐增多。通过文献整理,将研究内容归为供给角度的文化视角下购物旅游商品开发和经济视角下购物旅游市场开发研究;需求角度的购物者的感知风险、满意度、行为和体验等研究;供需角度的双向研究以及购物旅游相关方向研究。由此可见,未来购物旅游的研究视角会不断创新且研究方法将会更加注重定性与定量相结合,研究领域也将不断的细化。     

A market segmentation analysis of users of a black-owned neighborhood shopping center

This study examines the characteristics and shopping behavior of urban blacks who patronize a black-owned and managed neighborhood shopping center in a large mid-western city. The shopping center is located in a community that reflects typical inner city characteristics of high unemployment, low income, and classic shortage of necessary retail and commercial facilities. The community promotion analyzed in the study was the shopping center's first formal attempt to promote the mall and provided an opportunity both to measure the traffic and the sales generating impact of the promotion and to learn about the profiles of the center's shoppers. Covered in the study are demographic and socio-economic variables, attitudes toward and perceptions of various characteristics of the mall, and various dimensions of the respondent's retail shopping behavior. Analysis of the characteristics of the shopping center's customers indicates two distinct market segments that live different distances from the mall with sex, income, age, and shopping behavior varying by segment. The hypothesis that the two groups of black shoppers, with different demographic characteristics, will also exhibit different shopping behavior was not rejected, and therefore, the authors could suggest marketing policy and strategy recommendations to management to more effectively reach and satisfy the heavy user of such shopping centers. Alpha Development Corp.     

A comparison of conflict issues in Canadian shopping centres and franchise systems

Franchise systems and shopping centres have each become dominant forces in modern retailing. While the former has received considerable attention in the academic literature, very little research has been directed to shopping centres. This paper examines selected behavioral concepts found in each type of system as perceived by parallel sample of Canadian shopping centre tenants and franchisees. While no major differences were detected concerning the extent of conflict between the two settings, the power bases employed by shopping centre managers were found to be quite different than those employed by franchisors.     

The effect of interstate highway on driving times and regional shopping center drawing power

Previous studies of the driving times of shopping center patrons have not examined the effect of limited access highways. This study analyzed the impact of interstate highways on the driving times of 204 shoppers at three medium-sized regional shopping centers. Those shoppers indicating usage of interstate highways to reach their shopping destinations were significantly more likely to incur travel times greater than fifteen and twenty minutes than those not using the available interstate roads. In predicting the drawing power of these shopping centers, factors besides mass were found to be useful. These include square footage of shopping goods, stores, and number of parking places.     

虚拟购物的博弈分析

虚拟购物作为一种全新的跨时空的消费行为，越来越显示出其特有的优势。以博弈论作为数理工具，对网上购物的过程进行二元博弈分析，不仅有助于促进交易方双赢结果的实现，而且也有利于建立良性互动的网上购物环境。在网络空间中，一种良好环境的建立，标志着在线信任机制的形成。同时，还意味着一种时尚消费方式的出现。     

大学生网络消费行为的实证研究

随着电子商务的普及和互联网的发达,大学生网络购物现象越来越普遍,大学生群体的网购呈现出独特性,在购买产品类别、参照群体的影响力等方面有区别于其他消费群体。物流、信息、产品质量、售后服务等成为影响大学生网络消费的因素,大学生消费行为中也存在一些诸如冲动性购买多等问题,只要政府、购物网站、学校等共同努力,就可实现对大学生网络消费的引导,从而推动中国电子商务的发展。     

我国电视购物供应链社会责任管理分析

电视购物是一种新兴的虚拟购物通道,近年来,越来越多的经营者加入这个行业,由此形成了以电视购物企业为核心的现代化供应链。在此背景下,本文通过对电视购物行业供应链进行全面分析,结合湖南电视台快乐购的发展状况,并借鉴国外电视购物行业的发展经验,针对国内电视购物整个供应链管理及其相对空白的售后服务等方面的社会责任问题,提出相应的解决措施,帮助电视购物企业及其供应链成员了解并主动承担社会责任,从而获得稳定长远的发展。     

浅析网上购物的发展前景

互联网的广泛运用,使电子商务以及网络经济快速发展。网上购物作为一种新的购物方式,广泛被人们接受,网上购物市场呈现出一派蓬勃之势。但是,网民在网上购物的同时,也面临着网上购物领域损害消费者权益的种种问题。如何为消费者营造一个稳定有序的网络购物环境,成为人们生活中亟待解决的问题。     

Effects of accountability on symbolic information search and information analysis by organizational buyers

Most studies of the organizational buying process assume that buyers acquire and use information “prosocially”—to make better decisions and promote their company’s welfare. The authors propose, however, that demands to account for their behavior causes organizational buyers to also gather and use information for political purposes—to protect their own self-interest. The authors present the results of an empirical study that investigates the extent to which four types of accountability—informal, official, process, and decision accountability—result in political (or symbolic) information search and prosocial information analysis by organizational buyers. Study findings suggest that buyers accountable to superiors and those accountable to subordinates or peers engage in more symbolic information search. Buyers accountable for their decision-making process analyze information more extensively. Surprisingly, buyers accountable for decision outcomes neither search for symbolic information nor analyze information more extensively. She received her Ph.D. from the University of North Carolina at Chapel Hill. Her research interests include industrial buying behavior, business-to-business relationships, and international marketing. She has published articles in theJournal of International Marketing and theJournal of Macromarketing, as well as various conference proceedings. He received his Ph.D. from Northwestern University. His research interests are in the marketing strategy and public policy areas. His work has been published inJournal of Marketing, Journal of Consumer Research, Journal of Public Policy and Marketing, Journal of Advertising Research, and several other journals.     

网购消费行为中的“有限理性”问题

网购市场里的消费者,并不是像新古典经济学里描绘的"经济人"那样完全理性,而只是实现了一定程度的选择过程理性。根据我国网络购物市场的发展状况,探究影响我国网络购物用户"有限理性"实现程度的因素,主要有:不完全的商品信息、不稳定的商品质量、不同步的物流服务等。最后,对购物网站如何能够吸引更多网络消费者的光顾,提高消费者网购中的"有限理性",提出了几点意见与建议。     

Hedonic shopping motivation and co-shopper influence on utilitarian grocery shopping in superstores

Much prior literature has focused on how hedonic shopping motivation operates in hedonic shopping environments such as shopping malls, but few empirical studies have assessed hedonic shopping motivation effects in utilitarian shopping environments. Combining a field survey (Study 1) with observation using video ethnography (Study 2), our research addresses this issue. Our results empirically reveal how, through both psychological and behavioral routes, hedonic shopper motivation affects purchases in a utilitarian shopping environment, specifically a section of a superstore selling predominantly utilitarian products. Hedonic shopping motivation is found to induce consumer impulsiveness (psychological route) while also encouraging shoppers to stay longer in a store (behavioral route), which when combined result in greater consumer purchases than either route alone. Additionally we observe a moderating effect of co-shopper influences on these two routes. Implications of these findings are discussed.