Assessing the performance impact of supply chain planning in net-enhanced organizations

This paper presents a conceptual framework that hypothesizes the nature of the relationships between a firm’s use of Internet-based information technology (IT), supply chain planning capability, and operational performance. Using data from 266 manufacturing sites and structural equation modeling, we show that the impact of IT on operational performance is contingent upon the intent of its use. Specifically, our results suggest that IT’s use in exploiting existing opportunities has both a direct effect and an indirect effect, mediated through supply chain planning capabilities, on operational performance. In contrast, when IT is used to explore new opportunities, it has neither a direct nor an indirect effect on operational performance. Implications of these research findings are reported.     

组织模式变迁的一个新研究框架——基于信息技术革命与高素质组织参与者对组织与环境关系的介入

组织与环境的关系，是组织动态性、开放性和能动性的综合体现。组织与环境关系的发展促使了组织模式的转变。信息技术革命和高素质组织参与者对组织与环境的关系具有重要的影响，弄清楚它们对组织与环境关系的具体影响过程，是了解组织模式演变的基础。因此，一个基于信息技术革命和高素质组织参与者的行为给组织与环境之间的动态性、开放性和能动性带来的影响的全面分析框架，是研究组织模式变化与组织与环境关系之间联系的合适选择。     

The impact of organizational structure on time-based manufacturing and plant performance

The innovation and organizational theory literatures argue that implementing radical innovation can be facilitated or hindered by the organization’s structural design. As firms attempt to cope with an external environment that is changing from industrial to post-industrial, how do they implement change? This study develops a research framework that examines relationships among various structural dimensions (i.e. number of layers in the hierarchy, level of horizontal integration, locus of decision-making, nature of formalization, and level of communication), time-based manufacturing practices, and plant performance. Based on 224 responses from manufacturing firms, this study develops instruments to measure these organizational sub-dimensions using part of this sample (N=104), and it tests the structural relationships with the remaining responses (N=120). Results indicate that the nature of formalization, the number of layers in the hierarchy, and the level of horizontal integration have significant, direct, and positive effects on the locus of decision-making and level of communication. Locus of decision-making and the level of communication, in turn, have significant, direct, and positive effects on time-based manufacturing practices. Finally, time-based manufacturing practices have a significant, direct, and positive impact on plant performance.     

Accounting for Management and Managing Accounting: Reflections on Recent Changes in the UK

This paper uses data derived from interviews carried out in a number of UK companies to explore the extent to which management concerns are driven by accounting practices, and also how accounting practices are mediated by the views that managers have of the role of accounting. The paper also analyses accounts given by UK managers of the ways in which changes in accounting are being managed. Two specific issues relating to accounting change are examined: (1) the impact of new information technology on accounting change, and (2) the competition between accounting and alternative bodies of expertise as mechanisms for change. In studying accounting in the context of wider organizational change, the paper focuses on a number of distinct, yet related, themes: (1) management accounting’s power to reinvent itself; (2) the interface between management accounting practices and employee empowerment (as one example of ‘new’ management practices); and, (3) contradictions in using management accounting calculi to facilitate the ‘new’ organization.     

The application of change management theory to HR portal implementation in subsidiaries of multinational corporations

HR portals are complex information technology (IT) applications that can be accessed by all employees of a given organization. By placing more applications and information online, HR portals reduce the reliance employees have on HR personnel. Given this relational change, from human to computer, the HR portal implementation process must take into account the challenges of both change management and technology acceptance. By integrating change management theories with IT user acceptance models, this article adds to HR's collective knowledge of ways to effectively implement HR portals. In addition, this article describes the cross‐national challenges that exist when a global firm attempts to implement an HR portal around the world. Thus, this article will present a model that (1) integrates change management theories and IT user acceptance models and (2) illustrates the ways in which change management plans may need to be adapted to be effective in various subsidiaries. A case study of Hewlett‐Packard's (HP's) worldwide implementation of their @HP Employee Portal in the Italian subsidiary of HP illustrates the key issues of these theories. © 2005 Wiley Periodicals, Inc.     

动态匹配：结构权变理论的多案例研究

本文对结构权变理论进行回顾,建立了一个组织结构（复杂性、权力分配、规范化、协调机制）与背景因素（环境、技术、战略、规模、IT）匹配演化的研究框架。本研究引入了绩效地形和演化理论,突破了以往仅从静态视角探讨背景因素与组织结构的局限,把背景因素区分为外部（环境、技术）和内部（战略、规模、IT）背景因素两类,从动态的视角进行＂变异-选择-保留＂三个阶段的纵向分析。本文的多案例研究对现有的结构权变理论具有一定的支持和修正作用,研究结论对中国企业的组织结构设计有如下启示：单个企业虽然无法改变外部背景因素,但是它可以调整内部背景因素,实现组织结构与内部背景因素的相机调整、互相匹配,从而跃迁到更高的绩效山峰。     

DESIGNING SIMULATORS FOR STRATEGIC MANAGERS

The activity of strategic management is important because it is the activity through which the structure of an organization is developed and adapted in relation to its environment. The activities within an organization are systematized within structures because they enable the organization to ensure the effectiveness of those activities, and there already exist teaching methods appropriate for training managers in the operation of such structures. Few teaching methods exist however for teaching managers about structure itself. This paper initially discusses what structure is, and then goes on to describe an approach to the support of managers' learning about structure: how structure can be related to the activities of managers, and how managers can explore the implications of adopting alternative structures within their organization. The paper puts forward symbols for describing structure. It is then shown how the symbols can be combined by a manager to describe a particular organizational context in the form of a simulator, and how the resulting design can be transformed into the form of a computer program. This enables the resulting simulator to be used by the manager to explore the implications of adopting particular structural choices as he has defined them within the organization. Finally, the nature of the teacher's role is considered when supporting the learning of managers using this approach.     

STRATEGY AND STRUCTURAL ADJUSTMENT TO REGAIN FIT AND PERFORMANCE: IN DEFENCE OF CONTINGENCY THEORY

Comparative, contingency approaches to organization structure have been criticized as being inherently static. The present article argues that functionalist theories and quantitative methods can explain structural change. This is exemplified by a diachronic enquiry into strategy and structure. Several propositions about organizational dynamics relating diversification, reorganization and performance are supported. However, the notion of contingency adjustment to structure to attain match as a frequent alternative to structural adjustment to contingencies is not borne out. Neither of the two prevailing theories of structural change, ‘contingency determinism’nor ‘strategic choice’, is completely adequate and a third formulation is advanced: that of ‘structural adjustment to regain fit’. While structural-functional enquiry into organizations using comparative quantitative methods has yielded information about structural statics, the contribution to knowledge of dynamics seems more problematic. This article seeks to record that structural-functionalism does inform the analysis of organizational change and to show that quantitative contingency approaches can illuminate change if the theory used in the analysis is formalized properly. This involves the partial abandonment of both of the main prevailing theories of structural change: contingency determinism and strategic choice. In their place this article offers as a potentially more fruitful model the structural adaptation to regain fit formulation. Within this the role of performance is shown to be important. The advantage of this framework is demonstrated empirically by means of an examination of the relationship between strategy and structure.     

Organizing IT purchases: Evidence from a global study

Information technology (IT) purchasing is covering an increasing part of companies’ expenditure. Scholars mainly investigated IT purchasing in terms of make or buy drivers from an IT perspective. Similarly, companies have been focusing on make or buy decisions and specifications definition in relation to technological characteristics. This often resulted in failures related to the goods/services purchased due to e.g. lack of negotiation skills, contracting, and suppliers’ relationship management. Accordingly, IT purchasing might require new structures and processes management.The purpose of the paper is to investigate what are the possible configurations for IT purchasing, and how these configurations are characterized in terms of purchasing process (i.e., strategic purchasing, sourcing and supply) and organization (i.e., roles involved, level of centralization, and span of control). Furthermore, the paper asks how IT relevance and purchasing maturity might affect these configurations. Through 12 case studies of leading international companies, four main configurations of the organization and the purchasing process for IT purchasing were identified, namely neutral (no specific approach is in place), IT oriented (the IT department takes the lead over the purchasing department), purchasing oriented (the purchasing department manages the whole IT sourcing process) and IT strategic (IT and purchasing departments jointly manage the IT purchasing process). The choice of the configuration is driven by IT strategic importance (low for neutral and purchasing oriented) and purchasing maturity of the company (low for neutral and IT oriented).     

The sociology of a market analysis tool: How industry analysts sort vendors and organize markets

The information technology (IT) marketplace appears to be shaped by new kinds of specialist industry analysts that link technology supply and use through offering a commodified form of knowledge and advice. We focus on the work of one such organisation, the Gartner Group, and with how it produces a market analysis tool called the ‘Magic Quadrant’. Widely circulated amongst the IT community, the device compares and sorts vendors according to a number of more or less intangible properties (such as vendor ‘competence’ and ‘vision’). Given that potential adopters of IT systems are drawn to assess the reputation and likely behaviour of vendors, these tools play an important role in mediating choice during procurement. Our interest is in understanding how such objects are constructed as well as how they wield influence. We draw on the recent ‘performativity’ debate in Economic Sociology and the Sociology of Finance to show how Magic Quadrants are not simply describing but reshaping aspects of the IT arena. Importantly, in sketching this sociology of a market analysis tool, we also attend to the contested nature of the Magic Quadrant. Whilst Gartner attempt to establish this device as an ‘impartial’ and ‘legitimate’ arbiter of vendor performance, it is often viewed sceptically on the grounds that industry analysts are not always independent of the vendors they are assessing. Paradoxically these devices remain influential despite these sceptical assessments.     

Informality as Structure or Agency? Exploring Shed Housing in the UK as Informal Practice

Recent attention to the phenomenon of ‘beds in sheds’—outbuildings used illegally for residential accommodation—suggests that shelter informality is increasing in the UK. Reflecting concerns about its apparent proliferation, the issue has been increasingly prominent on government and media agendas, framed in terms of illegal immigration and rogue landlordism, with policy announcements accompanied by high‐profile police and border agency raids. While little firm evidence exists on the scale, nature and causes of this type of informal shelter provision, this paper takes as its starting point the discursive construction of informality in the specific context of the UK, exploring the role of key agentic and structural factors therein. It suggests that an emphasis on agency in government and media accounts may risk obscuring the structural factors (including state policies) involved in the production of informality, as well as the interaction between agency and structure. The case of shed housing demonstrates how informality is produced by a complex interplay of structural and agentic factors characteristic of many global Northern cities, captured by the notion of ‘informality as practice’ which derives from debates focusing on Southern cities. At the same time, it shows how discourses around informality may be mobilized in the service of specifically context‐driven ideological agendas, in this case relating to immigration and welfare.     

Climate Change and Reorganizing Land Use: Flood Control Areas as a Network Effect

Although climate change appears to be a relatively new public issue, it has not emerged onto a tabula rasa; it affects ‘traditional’ policy sectors. How, then, does this ‘new issue’ interact with established organizational processes, and how is climate change ‘operationalized’ in local practice? Since major events linked to climate change include such things as desertification, climatic migrations, floods and landslides, one might assume that one of its main implications would be a substantial change in land use, or at least a transformation in land organization and management. This article explores the implementation of a ‘flood control area’ as an adaptation practice in the face of climate change. What theoretical and empirical tools should analysis adopt to account for the multiple actors, types of knowledge, artefacts, socio‐technical systems and governance configurations engaged in developing such practices? In other words, to what extent does climate change become a reorganizing category? This article adopts a theoretical approach inspired by actor‐network theory and considers adaptation practice not as a standardized top‐down solution, but as the result of specific local connections among actors, materials and discourses. The analysis suggests that climate change is indeed a reorganizing category, but one that depends on the specific local materializations of the adaptation measure.     

Supply structure: The pendulum in action

Using an in-depth longitudinal case study based on an “historical retrospective”, this article focuses on how some factors (“drivers”) set into motion the pendulum of change in supply structures, a research theme neglected in the supply field. It examines, over a 20-year period, the changes made to the supply structure of a well-known organization. The data comes mainly from: (a) semi-structured interviews with 21 managers and professionals within eight operating units, and (b) documentary analyses of the archives. This article shows how to map structural changes of the supply function, while explaining the nature and the causes of these changes. Understanding the pendulum movement from one supply structure to another can be very valuable, as well for academics as for managers.     

Flexible learning systems and obsolete organization structures: steps towards bridging the gap

This study explores the mismatch between existing learning systems and the members’ needs for learning in a large international organization. It responds to recent research which argues that members’ learning modes need to be understood and catered for in modern age organizations. Rather than arguing from “what should be”, however, it explores “what is”, by analysing the mismatch developing in a classical organization. Based on the findings, an instrumental model is elaborated, which combines structural and cognitive factors. A main argument is that learning systems and organization structure inhibit one another mutually, which prevents lasting change from taking place. The key to resolving mutual inhibition is to engage in a process of inquiry which focuses on the overall structure and also the learning systems. Three characteristics of such a process of inquiry are proposed as requirements for the resolution of mutual inhibition: social context, setting and proximity.     

Organizational structure characteristics’ influences on international purchasing performance in different purchasing locations

This study contributes to the understanding of how firms should structure their purchasing organization to improve their performance. While the research into structural characteristics’ impacts on purchasing performance is evolving, it is still incomplete, especially concerning the contingencies on different purchasing environments. Drawing on ideas from the organizational information processing and contingency approaches as well as the international business literature, the present study proposes a model in which three key organizational structure characteristics – centralization, standardization, and specialization – are associated with purchasing performance. This study posits that the relationships are contingent on a purchasing location’s formal and informal institutional context. Based on a sample of 195 German manufacturers, the model is empirically tested using structural equation modeling. The findings support the relevance of organizational structure characteristics for international purchasing and firm performance and they also support the notion that the effects are contingent on the purchasing location’s institutional context.     

Urban Responses to Climate Change: Theories and Governance Practice in Cities of the Global South

Cities around the world have recently started to become ‘proactive’ initiators of climate strategies containing both mitigation and adaptation elements. The experience of these first movers has been studied and documented both empirically and, to a lesser extent, theoretically, primarily for cities in the global North. This symposium addresses related knowledge gaps by exploring case studies of urban regions in the global South confronting their projected climate change challenges, showcasing the experiences of Delhi, Santiago de Chile and Bogotá. Its specific aim is to explore the urban social response to nature change, the adaptation challenges faced by cities across the world and current practices of urban adaptation. Further, the symposium seeks to understand to what extent and in what respect current conceptual frameworks — which highlight urban ecological security and vulnerability — provide a useful context/framing to assist cities in confronting their challenges and to explain their actions. This introductory article examines current knowledge of the theory and practice of urban climate response. It introduces the concepts of ecological security and vulnerability and discusses the adaptive capacity of cities and how they are starting to respond to the emerging challenges of climate change. It concludes with a synthesis of the case articles and highlights some of the findings.     

Theorizing TQM: An Austrian and Evolutionary Economics Interpretation

Born out of management practice, the principles of TQM (total quality management) have had a profound and unparalleled impact on modern business history. However, as a body of practical knowledge, TQM has been largely atheoretical. As a consequence, this important management philosophy has remained amorphous and shrouded in considerable conceptual haziness and ambiguity. Recent theorizing, primarily emphasizing the application of organizational behaviour theories to TQM, has begun to provide greater clarity, but much work remains to be done. This paper attempts to contribute to this nascent theory‐building literature by employing theory from market process economics (MPE), namely, Austrian and evolutionary economics, which explains how processes of dynamic change, adaptation, and learning are driven by entrepreneurial creativity. We contend that the patterns in this body of theory match, to a remarkable degree, the patterns of practical knowledge contained in the TQM literature. We demonstrate this ‘pattern‐matching’ by showing that MPE effectively provides the theoretical underpinnings of TQM’s three main principles — customer focus, continuous improvement and teamwork — as well as the respective TQM topics of customer perceptions, adaptation in dynamic environments, and knowledge creation. Having established MPE as a credible theoretical lens for interpreting TQM, it can be used to clarify fuzzy areas that have remained in the TQM literature with the potential to take us beyond what we know now. We illustrate this with three examples that show how we can resolve debates in TQM over incentive systems, recognize that TQM embraces methodological pluralism in the collection and analysis of data, and highlight hidden dangers that attend benchmarking. While MPE has no monopoly on theoretical interpretations of TQM, it is unique in its ability to comprehensively cover the incredible breadth of this practical body of knowledge, and in its interpretation of TQM as a dynamic economic endeavour.     

Anthropologies of information costs: expanding the neo-institutional view

Neo-institutional economics is credited with acknowledging the role of a “positive information cost” in the formation of economic organizations. However, neo-institutional theory does not explicitly address the problems presented by the loss of information that occurs when organizations change from a face-to-face to electronic channels. An anthropological perspective, in contrast, allows us to explain why this occurs and how organizations can address the dislocations it causes.We argue that Frank Knight’s concept of “uncertainty reduction,” still prominent in current neo-institutional thinking, is insufficient for understanding changes in the firm interface, constitution, and cultural roles resulting from shifts in the cost and nature of information processing. As an extension, we explore paradigms from anthropology, suggesting that changes in the material and social mix of communication are critical in explaining the psychological, cultural and institutional roles that many organizations play, and discuss how these roles are transformed in electronic channels.A five-level framework of information mediation is developed through a case study of an insurance company that has undertaken a dramatic re-engineering of its primary value-adding processes. The framework extends the traditional neo-institutional focus on internal resource allocation towards societal demand and fulfillment of institutional needs. While the new IT/telecom-based processes have substantially improved its cost profile and shifted organizational boundaries, they have also transformed the medium of interaction between the insurer and its customers. As such, the company soon learned that mediating and processing its products through telecom-based channels fundamentally changed the characteristics of its product offering as well as its basis as a social institution.     

Information Communication Technology Utilization for Effective Emergency Management Networks

Effective communication and coordination are crucial aspects of emergency management. This study examines how organizational representatives perceive information communication technologies (ICTs) in communication and coordination with other organizations. Furthermore, it investigates whether the centrality of organizations in emergency management networks relates to ICT utilization. We found that although many central organizations in emergency preparedness networks have high levels of ICT utilization, ICTs are underused by central organizations in friendship networks and emergency response networks. An organization’s level of ICT utilization needs to match its organizational goal, mission, structure, ICT capacity, and the role that it plays within emergency management networks.     

A language perspective to environmental management and corporate responsibility

Few environmental management scholars have applied a research approach that focuses on analysing the language use through which managers and other societal actors come to describe, explain or otherwise account for environmental and social problems. This article discusses some of the important benefits that treating linguistic materials as ‘sites of language use’ offers for studying corporate responsibilities in various societal challenges such as climate change, biodiversity loss and poverty. Findings from a longitudinal discourse analysis of the debate between a leading global forest industry company (Stora Enso) and a global environmental organization (Greenpeace) demonstrate the utility of a research approach that focuses on the discussants' language use. The article shows how the application of a language perspective opens up new avenues for understanding how certain ways of talking about corporate responsibilities may hinder or facilitate our efforts to steer corporate actions into a more balanced relationship with nature and society. Copyright © 2007 John Wiley & Sons, Ltd and ERP Environment.