Swimming in Cultural Flows: Conceptualising Tour Guides as Intercultural Mediators and Cosmopolitans

Tour guides have traditionally played a key role in linking tour operators, incoming agencies and tourists. More than most other people employed in the travel business, they are constantly involved in reconciling native and foreign cultures. Ideally they function as intercultural mediators; that is, as pathfinders and mentors who reveal unfamiliar destinations to their guests in a culturally sensitive manner. Caught up in a cultural flow in both their professional and personal lives, they move back and forth between divergent cultures and develop a distinctly cosmopolitan lifestyle. This article examines various aspects of the profession and cites several tour operators and tourists regarding the role of tour guides as intercultural mediators.     

Guided Tour Influence on Cruise Tourist Experience in a Port of Call: An eWOM and Questionnaire‐Based Approach

The study aims at exploring the importance of guided tours in cruise tourists experience while visiting a port of call and analyzing qualitative (electronic word of mouth from Tripadvisor) and quantitative (personal interviews with tourists) data. The results obtained from the electronic word of mouth analysis suggest that taking a guided tour is a highly satisfactory and sentimentally positive experience for the cruise tourist. Moreover, the empirical findings revealed that taking a guided tour has a moderating effect on (1) the interaction between destination image–satisfaction, (2) the satisfaction–loyalty causal relationship and (3) the destination image formation process regarding the infrastructure and atmosphere, and tourism resources image dimensions. Copyright © 2016 John Wiley & Sons, Ltd.     

Marketing performance measurement in hotels,travel agencies and tour operators: a study of current practices

As successful tourism firms invest heavily in marketing to defend or improve their competitive position, they increasingly need to measure their marketing performance. Previous studies related to tourism have largely focused on financial and operational performance, but the marketing perspective has been largely overlooked. Drawing on an in-depth investigation involving 12 hotel chains, 8 travel agencies and 8 tour operators, this study provides an overview of the state-of-the-art marketing performance measurements among some of the leading tourism firms in Italy. Several issues and unanswered questions are also identified.