城市居民循环回收行为的实证分析及政策含义

文章通过问卷调查,对城市居民的循环回收行为进行了具体测度和实证分析,以期为相关公共政策的制定提供借鉴。本研究旨在解决两个问题:一是测度居民在循环回收行为上的总体状况;二是考察不同的居民在循环回收行为上是否存在差异,即人口统计特征对循环回收行为是否存在影响。     

Mood and persuasion: Evidence for the differential influence of positive and negative states

This article investigated how moods influence reactions to a persuasive communication. Subjects read a magazine article designed to induce a positive, neutral, or negative state, then read and evaluated a communication for which argument quality varied. As in previous research (Worth & Mackie, 1987), argument quality failed to differentially influence attitudes for positive subjects. In contrast, attitudes were more favorable following stronger arguments for neutral and negative subjects. These findings suggest that systematic processing is reduced by positive, but not by negative moods. Discussion focuses on the processes underlying observed relationships, and on selective processing of communications as a means of mood management.     

Evaluating guilt arousing marketing communications

An empirical investigation was conducted to evaluate the impact of guilt arousing marketing communications. The results indicated that guilt as a distinct emotion can be aroused to the extent of changing message specific attitudes. However, it was not possible to change either global attitudes or behavioral intentions. One reason for the failure of guilt arousing marketing communications to affect global attitudes and behavioral intentions may be due to counterarguing on the part of message recipients.     

The interaction of message frames and reference points in prosocial persuasive appeals

This research seeks to reconcile inconsistent results obtained in prior framing research in prosocial persuasion contexts by proposing that the reference point (self or self‐other) invoked in a persuasive appeal moderates the impact of a particular message frame (positive or negative) on attitudes and behavioral intentions. Two experiments were conducted in which frame and reference point were manipulated in persuasive messages promoting either recycling or prevention of HPV, a sexually transmitted disease. The results indicate that in persuasive social contexts, negative frames may be most persuasive with self‐referencing appeals while positive frames work best when benefits to self as well as others are emphasized. This suggests that developers of prosocial communications should be cognizant of both the message frame and the reference point invoked in these messages in order to have maximum persuasion impact. © 2007 Wiley Periodicals, Inc.     

基于ELES模型的我国农村居民消费需求价格弹性分析

利用扩展线性支出系统模型(ELES),并借助SPSS13.0统计软件对2009年我国农村居民消费需求价格弹性进行实证分析。结果发现农村居民人均年纯收入与各项消费支出高度相关;农村居民各项消费需求自价格弹性都为负值,位居前三位的分别是交通通讯、居住、文教娱乐用品及服务;农村居民各项消费需求互弹性都小于0,互价格弹性绝对值小于自价格弹性绝对值;各类消费品价格变动对交通通讯需求量影响最大;食品价格变动对其他各类消费品需求量影响最大。最后提出降低交通通讯、居住、文教娱乐用品及服务价格、调整食品价格,使食品价格保持在合理水平、提高农村居民收入等建议。     

The potential implications of web‐based marketing communications for consumers' implicit and explicit brand attitudes: A call for research

Two developments in the last two decades frame the importance of Web‐based marketing communications for firms. First is the phenomenal growth of the Internet as a viable commerce and communication option and second is the clear shift in attitude research toward recognizing the pervasive role of automatic processes in almost all the social psychological processes. Therefore, this article discusses the potential implications of Web‐based marketing communications for consumers' implicit and explicit attitudes. In doing so, first, this article reviews the emergence of research on implicit attitudes, distinguishes implicit attitudes from explicit attitudes, and discusses research on explicit and implicit attitudes relative to branding. Second, a brief discussion of marketing research on attitude is provided. Third, five empirically testable research propositions are developed and presented. Finally, given the potential implications for research and practice, the article concludes with a call for research. ©2010 Wiley Periodicals, Inc.     

Recycling as a marketing problem: A framework for strategy development

This article provides a framework for integrating past recycling research by conceptualizing recycling compliance as a marketing problem. Within a social marketing framework, recycling behavior is considered the product, and the marketing problem is to sell recycling to the consumers or public. Recycling research is then categorized as consumer research (research on characteristics of the recycler), pricing research (research on the costs to the consumer, including implicit or less tangible costs), distribution research (research on modes of participation for the recycler), and promotional research (research on intervention strategies such as raffles and contests, personal selling techniques such as block leader programs, and persuasive communications). Using this framework, we provide an integration of a vast amount of recycling research, and also suggest how this research can be used to design actionable strategies for the development of community recycling programs. © 1994 John Wiley & Sons, Inc.     

Antecedents of residents' city brand attitudes

City branding is a relatively new area of academic research in marketing. Earlier research focuses on city brand images and particularly the contrast in brand image between cities. Essentially that attention reflects the interest of policy makers in developing sound competitive brand positions, with the aim of achieving a competitive advantage. The current paper shifts the focus to explaining the brand attitudes that residents have of a particular city. What are the key antecedents (city attributes) influencing city brand attitudes? The paper reports on a quantitative survey of a sample of 878 residents of the Gold Coast City. The findings show that the major antecedents are social bonds, a sun and surf brand personality, and creative business. Safety, nature and cultural activities are also influential attributes. Apart from insight into how city brand attitudes are shaped, the paper provides a framework for public policy intervention to improve the urban environment.     

The effect of fit and dominance in cause marketing communications

Consumer processing of cause marketing communications featuring a brand and a cause is investigated in the context of the communication format (perceived fit and dominance) on consumer attitudes and behavioral intentions. Two studies using different forms of communication, public service announcement (PSA) and cause-related marketing advertisement (CRM ad), are used to examine these effects. Findings suggest that both factors are important to consider in any joint communication. While high fit is critical for brands, dominance is shown to be important for both in joint communications.     

Consumer Network Wales

The Welsh Consumer Council launched its online interactive consumer network in July 2001 with the aim of linking up individual consumers across the country, stimulating discussion and debate on consumer issues and strengthening the voice of consumers in Wales. By October 2002, the network had recruited 300 members. The Council aims to reach a membership of 1000 by 2004. As well as individual consumers, the network has recruited 34 voluntary and community organisations that are committed to working with the Council to ensure that disadvantaged consumers without home Internet access can participate in the network At the heart of the network is a bilingual discussion area within the Council's one‐stop consumer information website where members can post their views, comments and observations on any consumer issue that concerns them. Over the past year, lively discussions have developed on subjects as diverse as IT and electronic communications, customer call centres, recycling, money‐making schemes and energy saving in the home. Early in 2002, the network began to run regular online surveys on topical consumer issues. The first survey asked about members’ experiences of returning goods and their knowledge of consumer rights. The second asked about members’ attitudes to recycling and reducing waste. Both surveys received a high level of response and provided valuable and up to date information on the experiences and views of consumers from all parts of Wales on these important issues. The continuing expansion of the consumer network is central to the Council work in helping to foster a consumer movement in Wales which is informed, responsible, demanding and assertive.     

Towards an understanding of consumer recycling from an ethical perspective

Recycling is a post‐purchase consumer activity where the consumer usually considers not only individual but also social goals, ideas and ideologies. Accordingly, ethics is an inherent part of recycling; however, very few studies have explored this behaviour from an ethical point of view. The purpose of this paper is to explain consumer recycling by taking a multifaceted ethical approach. The conceptual model builds on theoretical underpinnings related to ethical consumption by exploring the extensions of the theory of planned behaviour, Jones' ethical decision‐making model and Holbrook's conceptualization of ethical consumption. Thus, the attitude‐intention framework incorporates three ethics‐related concepts: (1) moral obligation, i.e. the level of guilt to perform the behaviour, (2) moral intensity, i.e. the moral issue characteristics, and (3) collectivism, i.e. an individual‐level value orientation. The data were collected from a sample of Slovenian consumers, using an online consumer panel. The sample reflected the Slovenian population in terms of gender and age. The proposed conceptual model was tested using structural equation modelling. The results suggest the proposed ethical concepts play a significant role in the attitude‐intention framework. The more collectivistic individuals have more positive attitudes towards recycling. Moreover, the more consumers perceive recycling as morally intense, the more favourable their attitudes are. In turn, attitudes positively affect intentions to recycle. In addition, higher levels of moral obligation positively influence intentions to recycle. The only hypothesis that is not supported in this study refers to the influence of moral intensity on intentions to recycle. The implications for public policymakers and social marketers stem from a complex interplay of the antecedents of recycling behaviour. Future studies could go in several directions by extending the model to other moral issues, conducting a study in a cross‐cultural setting or taking a longitudinal approach.     

Political brand identity: An examination of the complexities of Conservative brand and internal market engagement during the 2010 UK General Election campaign

This paper seeks to build an understanding of the importance of internal communications when building a strong political brand. Using Kapferer's brand prism as a conceptual framework, the paper explores UK Conservative Party members' attitudes towards the development of the Conservative brand as personified by David Cameron. There are clear implications for political strategists as the findings suggest that it is crucial to engage the internal market in the co-creation of the marketing communications strategy for as brand evangelists they interpret the brand promise at the local level.     

The Response to the Commitment with Block-Leader Recycling Promotion Technique: A Longitudinal Approach

SUMMARY

This article focuses on the study of the changes in consumers' recycling beliefs, attitudes, and behavior due to the application of one promotion technique: a commitment by block leader technique characterized by the agreeing participant signing a request or statement in which s/he makes a commitment to recycle as a result of the encouragement of a person who belongs to the same social circle. We therefore carried out a quasi-experimental work whose results enable us to explain the response to this recycling promotion technique. It makes a contribution to existing environmental literature by (1) systemizing the set of existing doctrines in order to explain the response to this recycling promotion technique, and (2) revealing the effects of this technique on people's beliefs and attitudes. The practical implications that may stem from these contributions are of an educational nature and should be of use to the public management of promotion campaigns.     

The impact of implicit and explicit communications on frontline service delivery staff

Using structural equation modelling employing partial least-squares estimation, data from staff in the consumer transport industry were analysed to explore the role of implicit and explicit communications on their service delivery behaviour. Both implicit and explicit communications were found to impact service delivery. Explicit communications had a direct impact on service delivery, whilst implicit communications (in the form of internal market orientation) operated through affective commitment and customer orientation. This study provides quantitative evidence of the roles of implicit and explicit communications on staff attitudes and behaviours, and offers insights into the management of communications with employees to ensure effective service delivery.     

Walking the talk about corporate social responsibility communication: An elaboration likelihood model perspective

Large organizations, including listed businesses, financial service providers as well as public services entities are increasingly disclosing information on their environmental, social and governance (ESG) issues through corporate websites or via social media. Therefore, this research uses valid measures from the Elaboration Likelihood Model (ELM) to explore the individuals’ attitudes toward online corporate social responsibility (CSR) communications. The data were gathered from a structured questionnaire among three hundred ninety-two respondents (n = 392). A structural equations modeling partial least squares (SEM-PLS 3) approach was used to analyze the data. The findings revealed that the timeliness, relevance and accuracy of information as well as the source expertise were highly significant antecedents that were affecting the research participants’ attitudes toward CSR communications. This contribution implies that there is scope for content curators to publish quality online information on their business activities to improve their trustworthiness and positive credentials among stakeholders.     

Modeling consumer engagement on social networking sites: Roles of attitudinal and motivational factors

This paper reports on a study that seeks to assess an extended typology of consumer social networking engagement behaviors. Drawing on uses and gratifications theory, this study assesses consumer engagement with social media, where consumer engagement incorporates consumer responses to marketing communications. The paper argues that certain motivations for social media use serve as antecedents to general attitudes toward social networking sites, which subsequently affects attitudes toward marketers' social networking sites. These attitudes then influence subsequent consumer engagement behaviors. The results show that social facilitation motivation, participating and socializing motivation, and information motivation positively influence consumers' general attitudes toward social networking sites, which had a strong effect on their attitude toward marketers' social networking sites. The relationship between attitudes toward social networking sites and engagement with social networking sites was mediated by attitudes toward marketers’ social networking sites also mediated. The current study brings together the online advertising perspective and the consumer motivation/gratifications perspective of using social media in branding and marketing into a conceptual model that holds up to empirical testing. The paper ends with a discussion of some limitations of the study and proposes avenues for future research.     

杭州城市居民对会展效应的感知分析

以杭州城市居民为研究对象,通过"定性分析法"来了解城市居民是如何感知和评定会展对举办地城市发展及居民日常生活的影响。调查结果显示了许多不同领域的观点,其中一个较为普遍的观点是"利益感知的权衡取舍"或者可以解释成"两利相较取其重"。以此观点为前提,城市居民即便了解会展所能带来的负面影响,对经济效应的关注依然超过了对环境影响的关注。     

The effects of environmental attitude and fashion opinion leadership on textile recycling in the US

This study explored consumers' use of existing textile recycling options and tested relationships between general environmental attitudes, fashion opinion leadership and textile recycling behaviour. Nearly 51·2% of consumer textile products end up in landfills each year. Therefore, recycling of post-consumer textiles has implications for reducing the impact of consumer waste on the environment. The sample comprised a total of 277 male and female students from one Mid-western university. Factor analysis, correlation analysis and t-tests were the statistical methods used to analyse the data. Environmental attitude was found to be positively related to textile disposition method but not related to fashion opinion leadership. Gender differences were found for general environmental attitude as well as textile disposition method. These results have implications for consumer textile recycling initiatives. Suggestions for further study are given.     

Attitudes and recycling: Does the measurement of affect enhance behavioral prediction?

Recent attempts to improve the influence of social marketing have often focused on behavioral strategies, largely neglecting the concept of attitude. This is understandable given the weak performance of attitudinal variables as a predictor in past studies of proenvironmental behavior. However, we suggest that part of the reason for the poor association between attitudes and such behavior is the possibility that many altruistic acts such as recycling are subject to affective influences that may not be fully captured by commonly employed attitude measures. We also suggest that attitude strength might moderate the extent to which affective reactions account for additional variance in behavior. Specifically, it is predicted that affect is more important for weak than for strong attitudes. Empirical results are presented to support these suggestions. © 1994 John Wiley & Sons, Inc.