Direct marketing managers in UK charitable organisations

Although the charity sector is one of the United Kingdom's biggest users of direct marketing, little is known about the characteristics of the people who manage direct marketing within charities. This paper presents the results of a survey of 115 direct marketing managers in the UK's largest fundraising charitable organisations; focusing on their experience, motivation, training and educational backgrounds. The degrees to which respondents' employing organisations placed a high value on the marketing function and the extents to which various categories of direct marketing manager possessed wide-ranging general managerial competencies were also examined. There was little evidence of the ‘hybridisation’ of direct marketing specialists. Rather, individuals exhibiting hybrid manager attributes were sometimes put in charge of direct marketing.     

The economics of consumers' gifts and legacies to charitable organisations

Charity organisations in The Netherlands receive over 50 per cent of their total income from private fundraising; only a small part of this, 20 per cent, originates from legacies. The paper introduces some economic models of consumer behaviour in the neo‐classical tradition that harmonise with altruistic behaviour. Some models for analysing donations and bequests to charitable organisations are introduced and the hypotheses that follow from these theories are compared with Dutch data from 500 respondents. Most respondents had donated something to a charity during the last six months, but only a few had even thought about naming a charity in their will. Restrictions are felt by individuals due to their limited resources. More important, however, seem to be the restrictions on behaviour due to having children, or other close relatives; individuals feel obliged to leave everything to their children or other close relatives. Although the respondents have a reasonably positive opinion about the work and trustworthiness of the charity organisations, charities are not yet considered as ‘a close friend’. Around 40 per cent of respondents are not particularly happy with the information they receive from charity organisations. Communication about legacy donating is considered acceptable by most respondents, as long as the approach is not too personal. Copyright © 2000 Henry Stewart Publications.     

How should charitable organisations motivate young professionals to give philanthropically?

One hundred and fifty‐eight bankers, accountants and corporate lawyers, aged under 40 years, earning more than £50,000 annually and working in the City of London were questioned about their attitudes and behaviour in relation to charitable giving. A conjoint analysis of the respondents' preferences revealed strong predilections for certain types of charitable organisation; for ‘social’ rewards in return for donating (invitations to gala events and black tie dinners for example); and for well‐known charities with established reputations. ‘Planned giving’ whereby donors receive tax breaks and other financial incentives to donate (as increasingly practised in the USA) did not represent a significant inducement to give so far as this particular sample was concerned. Overall the results suggest that young affluent male City employees constitute a distinct market segment for charity fundraisers, with unique characteristics that need to be addressed when developing donor products. Copyright © 2004 Henry Stewart Publications     

Five direct marketing strategies for nonprofit organisations

This paper outlines five direct marketing strategies which nonprofit organisations are following; Donation-led, Intimacy, Audience-led, Product-led and Multi-product. The purpose in identifying these strategies is to show that nonprofit organisations have a greater range of strategic choices than is often assumed. The second part of the paper looks at the building blocks for a successful direct marketing strategy and shows how they differ between the five strategies. Direct marketing is used as a generic term throughout this paper. Relationship marketing is used to indicate relationship building, as opposed to simply communicating directly.     

The development of purpose and strategy within British charitable organisations: historical impressions

This paper is based on research work undertaken as part of a PhD thesis. It considers the development of purpose and strategy within British charitable organisations. First, the historical path of charity in Britain is traced. Secondly, an assessment of the more fundamental forces that constitute the nature of charitable initiative are explored, much of which is applicable beyond ‘our island home’.[Churchill, W. (1957) ‘A History of the English Speaking Peoples’, Cassell and Company, London.] The historical relationship of charity to business is then examined, particularly in terms of the influence that business ‘culture’ is gaining in shaping charitable endeavour today. Finally, an initiative to link business and charity is presented and conclusions are noted. Copyright © 1999 Henry Stewart Publications     

论顾客满意理论在房地产营销中的应用

自20世纪80年代中期开始,我国的房地产市场需求急剧扩大,房地产业也随之得到飞速发展,文章通过分析顾客满意战略在房地产营销中的应用,希望能为房地产开发商带来些许启迪。     

Applying a stakeholder management approach to ethics in charitable fundraising

While nonprofit accountability literature recognizes many stakeholders, even theoretically grounded approaches to fundraising ethics tend to focus more narrowly on donors, organizations, and their missions. This paper draws on business ethics scholarship by proposing a stakeholder management approach to ethics in fundraising. This approach foregrounds intentional examination of the multiple stakeholders in the fundraising process: the organization; its donors; current beneficiaries; the broader population within the issue; the fundraisers themselves; and the community. Following stakeholder theory, ethical fundraising activities must align with the charitable mission of the organization, and take into account the legitimate interests of those groups and individuals who can affect, or be affected by, its activities. The process of intentionally identifying, prioritizing, mapping claims, engaging with, and monitoring stakeholders offers fundraisers, nonprofit executives, and members of governing and advisory boards a pragmatic means of aligning fundraising efforts with the mission, values, and long-term strategy of their organizations.     

A transaction cost approach to a paradox in international marketing

Why do firms that make specific downstream investments as they start international operations, sometimes turn to more market-like arrangements as they gain international experience and their international sales increase? This paradox in international marketing is the key question to be addressed in this article. We use the concept of dynamic or temporary governance costs to examine the paradox. The pattern of internationalization in the Norwegian farmed salmon industry provides an example whereby Norwegian exporters established their own sales offices in several international markets in the early stages of internationalization, but subsequently disintegrated vertically and came to rely on more market-like arrangements. An analysis of the internationalization of this industry suggests that, over time, the market provided better capabilities than vertical integration. This reduced the transaction costs, thus making vertical disintegration an efficient strategy.     

The theory of the marketing firm

The theory of the marketing firm locates the rationale of the modern business enterprise that lies in its responding profitably to the imperatives of marketing orientation. Economic theories of the firm generally fail to recognize these imperatives, enhanced consumer choice and sophistication, which entail marketing orientation as the rationale of the firm. The paper propose a competence theory of the firm as a metacontingency and examines the bilateral contingencies by which firms link to their consumerates, which indicate their capacities for customer orientation. The marketing firm emerges as a means of encapsulating entrepreneurship, economizing on transaction costs, and enabling the management of marketing specialization.     

Nonprofit organisations,management and marketing strategies for survival: The case of philharmonic bands

Philharmonic bands, as nonprofit organizations (NPO's), need to adopt a perception of themselves as self‐sustaining systems and implement a viable business plan that plausibly demonstrates how the organisation can deliver products and services valued by its surrounding environment and thereby obtain the resources necessary for growth and sustainability. There is a gap in the literature, especially in the field of philharmonic marketing. Therefore, this study seeks to contribute towards boosting knowledge about marketing in the philharmonic band sector, leading to continued research in this artistic field that has so often proven crucial to community development. It seeks specifically to analyse strategies for capturing and maintaining the loyalty of potential musicians as well as the tools deployed by entities to promote and stage their activities and attract audiences, sponsors and services. This research adopted qualitative methodology with information being collected through a questionnaire with open questions sent by email to a selected sample of 200 philharmonic bands in Portugal. The results indicate that philharmonic bands currently find it more difficult to attract members, the attraction process has become more demanding and so they must become more efficient in this task. This analysis found similarities in the strategies applied by philharmonic bands to capture resources and for promotion, particularly focusing on potential musicians, resources, audiences and investors.     

Applying the marketing concept to cultural organisations: an empirical study of the relationship between market orientation and performance

A recent trend in nonprofit organisations is an emphasis on business management and concepts. This paper examines the application of the marketing concept to nonprofit arts organisations through an analysis of the relationship between market orientation and organisational performance. Data were collected from arts organisations in two large Canadian cities, and a structural equations model was developed to test the impact of marketing activities and culture on three performance variables (customer satisfaction, peer reputation and resource attraction). The analysis shows that the model fits the data well and that six hypotheses pertaining to the relationship between market orientation and organisational performance were supported. The study concludes that those organisations that implemented more market‐driven activities into their marketing plans were more likely to develop a market‐oriented internal culture. A market‐oriented culture not only predicted a growth in resources and higher levels of customer satisfaction, but also a growth in reputation among peers. Copyright © 2002 Henry Stewart Publications     

价值链理论在战略性新兴产业营销策划中的运用——以A数控公司为例

本文结合A知名数控公司的营销现状,进行SWOT分析,根据价值链理论,结合公司实际,对该公司营销策划提出若干的建议,以期提升公司的营销能力。     

Identifying personality traits to enhance trust between organisations: an experimental approach

We investigate an experimental representatives' trust game which resembles trust relationships between representatives of organisations. Personality traits of subjects are elicited by a personality questionnaire (Cattell's 16 PF‐R) which is well established in personnel psychology. For the first time, personality traits are linked to actually observed behaviour in a trust game. Detailed personality profiles are derived and it is shown that they differ significantly between behavioural types. Individuals with low scores in anxiety turn out to be particularly qualified for enhancing trust between organisations. Copyright © 2008 John Wiley & Sons, Ltd.     

A simplified approach to M-estimation with application to two-stage estimators

This paper presents a simple version of the theory of M-estimation. It is argued that the theory is immediately applicable to almost all estimation schemes employed by econometricians. It is further argued that the great overlooked benefit of the theory is that is provides almost automatic asymptotic results, e.g., probability limits and asymptotic covariances. Thus one need not be a theoretical econometrician to invent and use specially tailored estimators. To illustrate its use the theory is applied to a variety of theoretical and applied problems. Particular attention is paid to two-stage estimators.     

The coalitional approach to core theory

The Core-Walras Equivalence is examined in a finite or infinite economy in which the competitive gap is bounded by the size of the atoms in the economy. The economy is represented by a Boolean algebra of coalitions, and coalitions rather than individual agents are taken as a primitive concept. Coalition arbitrage plays the central role in our analysis.     

Accuracy of self-reports on donations to charitable organizations

In this paper we assess overall accuracy in survey self-reports on giving to charitable organizations, direction of bias in self-reports, and the influence of this bias on relationships. We compare donations to one specific health charity reported in the Giving in the Netherlands Panel Study 2003 with donations recorded in the database (n =  191). We find that (a) reported donations are significantly higher than recorded donations; (b) reported amounts contributed are correlated very strongly with recorded contributions; (c) differences between amounts reported and amounts recorded are positively related to education, religious affiliation, and the tendency to social desirability, and negatively to household income. This suggests that effects of education are overestimated and effects of income and religious affiliation are underestimated using self-reports on donations rather than archival records.     

A reformulation of the maxmin expected utility model with application to agency theory

Invoking the parameterized distribution formulation of agency theory, the paper develops axiomatic foundations of the principal’s and agent’s choice behaviors that are representable by the maximization of the minimum expected utility over action-dependent sets of priors. In the context of this model, the paper also discusses some implications of ambiguity aversion for the design of optimal incentive schemes.     

客户信用管理理论在天然气营销中的应用

探讨了客户信用评价及管理的相关方法和理论，结合国内天然气市场的现状，提出了一种新的客户信用评价和管理的模式，并在实践中付诸应用，取得了良好的效果。客户信用管理体系的建立和应用，可为燃气市场的投资者、参与者、监管者提供一个有效的风险规避工具。     

Enhancing the application of experiential marketing in the arts

While experiential marketing has become a cornerstone of recent advances in retailing, branding and events marketing, there is potential for its application in arts marketing to be extended and improved. The two main goals of this paper are to introduce and explain the Pine and Gilmore experiential marketing framework[Pine, II, B. J. and Gilmore, J. H. (1999) ‘The Experience Economy’, Harvard Business School Press, Boston.] and its relevance to arts marketing; and to discuss the implications of Pine and Gilmore's work for two specific areas of arts marketing: the unique dimensions of the arts experience, and the strategic and tactical steps involved in staging an experience. Copyright © 2004 Henry Stewart Publications