内控导向人力资源管理实践与组织绩效探析

人力资源管理和企业绩效管理之间是紧密联系的。近几年来,众多学者致力于人力资源管理和组织绩效关系的研究,使人力资源管理和组织绩效关系理论获得了进一步的发展。人力资源管理是企业管理工作中的重要组成部分,人力资源管理工作的质量直接影响到企业的组织绩效,而企业组织绩效管理又会影响人力资源管理实践的工作水平。因此,本文将对内控导向人力资源管理实践和组织绩效探析的背景进行简要阐述,并分析内控导向人力资源管理实践的哲学和理论框架,进而对内控导向人力资源和组织绩效关系进行探析。     

营销人员绩效评价与管理模式研究--"二价五率"绩效评价系统的有效性分析

不同的绩效评价工具及管理模式对营销人员的营销行为及业绩会产生不同的导向作用。“二价五率”营销绩效评价系统针对小型企业在绩效管理方面一味追求企业盈利目标而忽视客户满意度目标的缺陷，突出强化了企业与客户间的双赢目标。对“二价五率”绩效评价系统的有效性——效度、信度和适用性进行分析，目的在于为小型企业建立一种客户导向的现代营销绩效管理模式。     

家族社会资本、创业导向与初创期企业成长绩效关系研究

文章以135家企业为样本,运用多元回归分析与结构方程模型对家族社会资本、创业导向及企业成长绩效三者之间的关系进行了实证研究。结果表明,结构资本对创新性具有显著的正面影响,关系资本对风险承担性具有显著的正面影响,而创新性和先动性受到认知资本的影响。同时,结构资本能够提高企业的竞争绩效,关系资本有助于企业竞争绩效和潜力绩效的提高,而认知资本对企业潜力绩效具有显著的促进作用。在家族社会资本、创业导向和初创期企业成长绩效的关系链中,创业导向具有显著的中介作用。     

中小企业营销人员绩效管理中存在的问题及对策研究

加强对营销人员的绩效控制是中小企业发展的关键,当前我国中小企业营销人员绩效管理中存在着绩效管理与企业战略相脱节、绩效管理实施主体错位、缺乏绩效沟通、绩效考核指标体系设计不合理、绩效评价方式不科学等问题。企业营销是营销人员、客户、营销主管三者共同协作、互动沟通的工作,为此,应合理、科学地建立绩效指标体系、构建以战略为导向的绩效管理体系、营造无缝隙沟通的文化氛围、运用科学的绩效评价方式等相应的对策,最终实现企业的战略目标。     

创业精神与企业绩效关系探讨

分析了企业规模、营运年限以及环境、进入顺序、胜任力等变量对创业精神与企业绩效之间关系的影响。通过文献研究发现企业营运年限和规模是其创业导向的两个前置因素。创业导向一方面直接影响企业绩效,另一方面又通过进入顺序及胜任力这两个中介变量间接地影响企业绩效。而产业环境则一方面通过对进入顺序的直接影响对创业导向与企业绩效之间的关系起调节作用,另一方面又直接影响企业绩效。     

零售企业营销策略与绩效分析

本文针对零售企业的营销策略与绩效问题,提出了零售企业营销与绩效的整体理论关系框架,并利用结构方程模型和北京市零售企业的市场调查数据,进一步对理论框架进行了实证检验。实证研究发现零售企业的经营绩效受企业内部资源状况和外部经济环境影响,而零售企业的营销策略只能间接地对经营绩效产生微弱影响。因此,在零售企业营销策略组合中最有效的策略是服务策略,其次为环境策略和产品策略。     

利益相关者导向、企业文化与企业绩效的关系研究——以福建省内企业为例

文章首先探讨了企业文化对利益相关者导向与企业绩效关系的影响。然后,以福建省内企业为研究样本,运用结构方程模型（SEM）对利益相关者导向是否以及如何通过企业文化影响企业的绩效进行实证研究。结果发现,利益相关者导向对企业绩效没有显著的直接影响,但是利益相关者导向可以通过企业文化外部适应性和内部一致性行为活动对企业绩效产生显著的间接影响。     

基于消费者导向的企业营销战略创新研究

现代企业营销理论及其实践的发展证明了消费者导向和消费者中心的重要性,消费者的购买行为和需求特征成为企业营销战略制定的出发点和归宿.本文基于消费者导向对企业营销战略创新进行研究,在分析消费者导向企业营销战略创新基本内涵的基础上,重点分析了消费者导向下企业营销战略设计的思路,即以消费者需求为基础的设计、以关系营销为架构的设计以及定制营销设计,最后文章从服务营销、体验营销、精准营销以及网络营销四个方面提出了基于消费者导向的企业营销战略创新模式和解决方案.     

跨国创业导向对国际化绩效的作用路径——基于价值链位势视角的研究北大核心CSSCI

本文在对创业导向、全球价值链及国际化绩效相关文献进行梳理的基础上,构建概念模型,设计价值链位势调研量表,提出并验证了企业价值链位势在跨国创业导向与国际化绩效关系中发挥的中介作用及影响机理。文章基于Likert七度量表调研问卷获得数据的实证研究结果表明:创新性和先动性通过改变价值链位势正向影响企业国际化绩效,而风险承担性的作用并不显著。价值链位势是国际化绩效的关键驱动要素,在跨国创业导向与国际化绩效的关系中发挥着重要的中介效应。本文可能存在的创新之处,一是提出了价值链位势概念并进行量化测度,二是从跨国创业导向视角分析了企业获得国际化绩效的路径。     

关系营销导向对商业模式创新的影响机制

基于网络位置理论和企业内部能力理论,本文探讨网络结构和跨职能整合在关系营销导向与企业商业模式创新之间的影响作用。研究结果表明,关系营销导向对网络结构、跨职能整合和商业模式创新均存在正向影响,网络结构和跨职能整合在关系营销导向与商业模式创新之间起到了部分中介作用。     

Relationship Marketing,Knowledge Management Systems and E-Commerce Operations in Small UK Accountancy Practices

Some firms are using relationship marketing linked to knowledge management systems to achieve competitive advantage. Limited empirical evidence exists on the contribution that relationship marketing and knowledge management systems can make towards market success. E-commerce provides an opportunity to assess possible relationships that may exist between relationship marketing; knowledge management systems and market performance. A survey of small UK accounting practices suggests that adopting a relationship marketing orientation can enhance market performance. Those practices, which have adopted a relationship marketing orientation, tend to have established knowledge management systems and be involved in ecommerce. The implications of these findings are discussed and proposals made about further research needs.     

What Really Counts When Hospitals Adopt a Marketing Orientation:

Evidence continues to accumulate which supports marketing's contribution to hospital performance. When hospitals do adopt a marketing orientation they reap the benefits of higher occupancy rates and revenues. The study advances our understanding of the relationship between marketing orientation and hospital performance by investigating the specific contribution of each component of marketing orientation. Results indicate that hospitals should develop a "gestalt" market orientation, with all its components, but a well-developed customer philosophy makes the single greatest contribution to hospital performance.     

Export planning orientation and its antecedents: Evidence from exporting IT products

There is strong support in the export literature for a positive relationship between export planning and export performance. However, little is known about the drivers of export planning. In addressing this knowledge gap, this article proposes that export planning is usefully analyzed in terms of a managerial orientation. Regarding the antecedents of export planning orientation, the focus here is on the role of factors internal to the firm, especially its exporting mindset (export necessity and export commitment). This article also examines to what extent export confidence (psychic distance and marketing advantage) moderates the relationship. The empirical results show that export commitment has a strong and positive effect on a firm's export planning orientation. This relationship is moderated by psychic distance and marketing advantage. Specifically, the results show that the greater the psychic distance and the weaker the marketing advantage, the stronger the relationship between export commitment and a firm's export planning orientation. The results also show that management's perceived export necessity has a negative effect on a firm's export planning orientation and that this relationship remains unaffected by psychic distance and marketing advantage.     

The Effect of a Market Orientation on Business Performance: A Study of Small-Sized Service Retailers Using MARKOR Scale

Conventional marketing wisdom holds that a market orientation provides a company with a better understanding of its customers, competitors, and environment, which subsequently leads to superior firm performance. While researchers have explored the relationship between market orientation and business performance in different organizations, such studies in small-sized service retailers are scarce. This study investigates potential influences of market orientation on small-sized service retailer performance. Data for this study were collected through personal interviews, and Kohli, Jaworski, and Kumar's market orientation scale was used to specify the dimensions of a market-oriented organization. Results indicated that Kohli, Jaworski, and Kumar's market orientation scale provided a good measure of market orientation in this setting. Also, the results of analyses indicated a significant link between market orientation and small-sized service retailer performance. The managerial implications are discussed.     

Market orientation and customer-based corporate brand equity (CBCBE): a dyadic study of Indian B2B firms

The relationship between market orientation (MO) and one of its most important consequences – firm performance – has received considerable attention in marketing research. Performance has been largely judged through financial or objective measures. This paper connects assimilation of MO in firms with corporate brand performance since academics have not used judgmental or market-based measures in assessing performance. We have introduced customer-based corporate brand equity to obtain a rounded idea of firm performance. This is achieved through a dyadic study, instead of self-assessment, wherein the marketing chiefs of B2B firms and their respective organisational customers are surveyed to gauge the effects of incorporating MO. We have shown that corporate brand performance is enhanced significantly in the presence of organisational innovativeness. From a practitioner’s perspective, the study details the organisational actions to be taken to assimilate MO and how those can be exploited to enhance corporate brand performance.     

The effects of entrepreneurial orientation and marketing information on the performance of SMEs

In this study, we investigate the effects of entrepreneurial orientation and marketing information on the performance of small and medium-sized enterprises. We build and test a causal model using data obtained from Singaporean entrepreneurs and find support for most of our hypotheses. The results indicate that entrepreneurial orientation plays an influential role on the acquisition and utilization of marketing information, and also has a direct effect on firm performance. The utilization of information regarding marketing mix decisions (particularly the Promotion and Place elements) positively affects firm performance, and it partially mediates the relationship between entrepreneurial orientation and firm performance. The implications and future research directions are discussed.     

Marketing planning: Operationalising the market orientation strategy

Abstract

Despite strong empirical validation of the relationship between market orientation and business performance, the literature is inconclusive on the implementation of the strategy. This paper reviews the implementation of market orientation, and investigates the associations between market orientation and marketing planning and their associations with business performance. A survey of 216 Australian larger business organisations was conducted to find evidence of these relationships. The results highlight a close association between market orientation and marketing planning, with virtually the same level of association between them, and the business performance measures used. This evidence suggests that they arguably represent the same domain. The results suggest that marketing practitioners may use the marketing planning technique as an intangible productive resource to operationalise the market orientation strategy, and use it to design a specific style and magnitude of market orientation suitable for an organisation.     

External environment and the moderating role of export market orientation

This research has two main objectives. The first is to fill the knowledge gap on the role which the external environment plays in the strategic behavior of exporting companies, taking into account the psychological distances between the domestic and foreign markets. The second aim is to clarify the role that market orientation plays in export activity, since the literature review shows conflicting results. The study provides insight into these issues through hypothesis testing of a conceptual model using a sample of 212 Spanish exporting companies. The results lead to two major conclusions: (a) in turbulent environments, exporting firms adapting the marketing mix program to the needs of foreign markets obtain a better export performance in highly competitive and psychologically distant markets; (b) although market orientation has a direct and positive effect on export performance, its main role is to support strategic decision making in exporting companies. In addition, market orientation moderates the relationship between marketing mix adaptation and export performance.     

The Role of Market Orientation In Business Dyadic Relationships: Testing an Integrator Model

Over the last decade market orientation and relationship marketing have been huo of the most outstanding fields of research within Marketing discipline. However, little at tention has been devoted towards the investigation of the interface existing between both concepts. The aim of this study is to overcome this deficiency. Thus, the paper begins with a review of the existing literature into relationship marketing and market orientation as well as their main constructs. The result of this analysis is the proposal of a theoretical causal model in which the cultural market orientation that buyer firms show appears as a conditioning factor of their loyalty towards a supplier. Next, the methodology followed as well as the empirical contrast of the model proposed are thoroughly presented. R e empirical data was obtained from huo personal surveys conducted on the same sample of 141 industrial companies. Finally, results, conclusions and practical implications are discussed. In this way, the research proves that a buyer firm’s cultural market orientation acts as an indirect antecedent to the degree of loyalty shown to its main supplier.     

Re-examining the deployment of market orientation in the public leisure sector

Abstract

This paper examines the moderating effects of market orientation's intelligence generation and dissemination components on the response–performance relationship. We offer valuable insight into the application of, and subsequent returns to, market orientation in the public leisure sector, thereby helping to broaden the appeal, relevance, and usefulness of this important marketing theory to other contexts. The research involved a national survey questionnaire to 1060 public leisure managers of local government leisure facilities in England. Empirical testing through structural equation modelling revealed two important findings. First, intelligence generation efforts of the organisation can in part affect the performance returns to an organisation from its responsiveness to market intelligence. Second, intelligence generation coupled with organisation-wide dissemination of intelligence can have a destructive impact on the response–performance relationship, demonstrated by a negative significant moderating impact on this relationship. This paper provides an alternative explanation to the deployment of market orientation as a means to create value and an explanation that transcends its current linear portrayal in public-service delivery.