An examination of ISO 9000:2000 and supply chain quality assurance

ISO 9000:2000 is the latest version of the quality standard developed by the International Organization for Standardization (ISO). The standard aims to evaluate a firm's ability to effectively design, produce, and deliver quality products and services. This version of the standard tries to enhance customer satisfaction by including more top-management involvement and continual improvement. Despite widespread international acceptance, the new standard is surrounded by controversy similar to that surrounding its predecessor, the 1994 version. The literature is clearly divided in its assessment of ISO 9000:2000, which is viewed as either a quality management (QM)-based system or as another paper-driven process that increases risk, uncertainty, and costs. This study utilizes case-based research to address the competing views of the ISO 9000:2000 standard in an attempt to see if a sample of firms in the automotive industry can be positioned within the Miles and Snow [Miles, R.E., Snow, C.C., 1978. Organizational Strategy, Structure and Process. McGraw-Hill, New York] strategic typology. We compare different amounts of quality standard integration and quality assurance in the supply chain of firms with ISO 9000:2000 registration while positing several research propositions.     

2000版ISO9000族标准的最新进展

简要介绍了2000版ISO9000族标准的最新进展,包括其构成、分类及内容摘要。重点分析研究了3.0版TL9000电信业质量管理体系标准的内容和应用。最后对该族标准进行了综合分析,并对其未来发展作了预测。     

ISO9000系列标准与全面质量管理（TQM）

回顾了ＴＱＭ的发展及其基本构成,比较了ＴＱＭ与ＩＳＯ９０００系列标准的异同,论述了两者的关系。     

ISO／TC176修订ISO9000族的基本思路

介绍了ＩＳＯ／ＴＣ１７６ 修订ＩＳＯ９０００ 族标准的要因、２０００ 年版ＩＳＯ９０００ 族的主要特点,以及各类组织应如何对待修订中的ＩＳＯ９０００族标准。     

国有大中型企业质量管理《规范》与2000版ISO9000族标准

最近发布的《国有大中型企业建立现代企业制度和加强管理的基本规范（试行）》的质量管理部分与2000版ISO9000族标准具有明显的相似性。通过对比《规范》中的要求和ISO9000族标准的规定,对两者的融合进行了初步的探讨。     

核安全法规与ISO9001:2000标准的运用

本文对核安全法规(IAEA50-C/SG-Q(96))与ISO9001:2000标准进行了对比分析,并通过案例阐述了如何依据核安全法规与ISO9001:2000标准建立和实施质量管理体系。     

聚焦ISO9001：2000——关于汽车行业认证标准转换的研讨

介绍了2000版ISO9000族标准的主要特点,分析了企业中新老认证标准的转换问题,并就汽车行业对ISO9001：2000进行删减的原则和做法进行了探讨。     

供水企业导入ISO9000质量管理体系的探讨

ISO9000质量管理体系为各类组织的质量管理提供了理论基础和应用方法。文章分析了我国供水企业的产品质量现状,讨论了供水企业导入ISO9000质量管理体系的必要性和可行性,并提供了供水企业导入ISO9000质量管理体系的途径和步骤。     

基于ISO9000标准的高等教育质量管理体系的探讨

对运用ISO9000标准进行高等教育质量管理的必要性和可行性进行了论证,对质量管理体系的基本框架和教育服务过程进行了初步设计,提供了一种可供选择的高等院校质量管理新路。     

2008版ISO9001标准及其实施建议

文章介绍了2008版ISO／FDIS 9001《质量管理体系要求》标准的起草情况以及相对于2000版标准的主要变化,根据2008年5月第25届ISO／TC 176大会的决议,提出了我国企业实施新版ISO 9001标准的对策建议。     

药品ＧＭＰ与ＩＳＯ９０００浅析

分析了ＧＭＰ和ＩＳＯ９０００的异同,并对制药企业同时实施这二个质量管理标准时,如何相容操作提出几点见解。     

积极推行ISO9000标准不断提高认证的有效性

分析了当前我国贯标认证工作中存在的问题,讨论了规范我国认证市场、提高质量认证工作有效性的方法。     

论ISO9000质量标准体系与精益生产

ISO9000质量标准体系和精益生产均能提高企业运营质量。本文认为,二者在以客户为中心、重视基础标准化建设等方面有一致之处,但在作用范围、实施模式等方面存在重要差异。通过分析得出,二者的优势互补可以为企业创造更大的效益,未来的企业只有同时成功实施这两种管理体系,才能立于不败之地。     

国外采用ISO9000族系列标准促进质量信息管理与反馈过程建立简介

介绍国外质量管理与标准化紧密结合,促进建立质量管理与信息反馈机制的做法。     

大学贯彻ISO9000标准的研究现状及思考

将ISO9000标准应用于高等教育质量管理是保证和提高高等教育质量的有效途径，一些高校已率先通过了ISO9000国际质量标准的认证，还有一些高校正在学习和准备之中。大学贯彻ISO9000质量管理体系标准的研究大有方兴未艾之势。本文从4个方面概述了对大学贯彻ISO9000标准的研究现状，并展开了一些思考。     

ISO 9000 practices and financial performance: A technology coherence perspective

Attention to processes has increased, as thousands of organizations have adopted process-focused programs such as TQM and ISO 9000. Proponents of such programs stress the promise of improved efficiency and profitability. But research has not consistently borne out these prospects. Moreover, the expectation of universal benefits is not consistent with research highlighting the important role of firm-specific capabilities in sustaining competitive advantage. In this paper, we use longitudinal panel data on ISO 9000 practices for firms in the auto supplier industry to study two new issues related to the adoption of process management practices. First, we find that, as the majority of firms within an industry adopt ISO 9000, late adopters no longer gain financial benefits from these practices. Second, we explore how firms’ technological coherence moderates the performance advantages of ISO 9000 practices. We find that firms that have a very narrow or very broad technological focus have fewer opportunities for complementary interactions that arise from process management practices and thus benefit less than those with limited breadth in technologically related activities.     

The impact of contextual factors on the efficacy of ISO 9000 adoption

This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.     

IAEA50—C／SG—Q与ISO9000相结合完善核电站质量安全管理体系

对ISO9000：2000族标准和IAEA50－C／SG－Q法规进行了对比分析,论述了两类不同标准体系之间的区别与联系,并为核工业企业建立和完善质量安全管理体系提出了若干建议。     

ISO／DIS9001：2000对设计和开发输入的规定值得商榷

对２０００版ＩＳＯ／ＤＩＳ９００１标准草案中设计和开发输入的规定质疑,建议删除有关设计途径方面的内容,增加生产纲领、产品等级规定和投资额等信息。     

高校开设ISO9000族标准课程的探讨

本文阐述了ISO9000族标准课程教学内容和教学计划的安排；介绍了ISO9000族标准课程教学实践的一些体会。