The impact of flexible benefits plans on job satisfaction, organizational commitment and turnover intentions

This study assesses the dimensionality of employee attitudes toward flexible benefits plans and the impact of these plans on measures of job satisfaction, commitment and turnover intent. The study points to the need for more work on the measurement of employee attitudes toward flexible benefits and on the nomological framework of flexible benefits as a construct in compensation research.     

The impact of state ownership on performance differences in privately-owned versus state-owned banks: An international comparison

This paper examines how government ownership and government involvement in a country’s banking system affect bank performance from 1989 through 2004. Our study uncovers an interesting pattern of changing performance differences between state-owned and privately-owned banks around the Asian financial crisis. We find that state-owned banks operated less profitably, held less core capital, and had greater credit risk than privately-owned banks prior to 2001, and the performance differences are more significant in those countries with greater government involvement and political corruption in the banking system. In addition, from 1997 to 2000, the 4-year period after the beginning of the Asian financial crisis, the deterioration in the cash flow returns, core capital, and credit quality of state-owned banks was significantly greater than that of privately-owned banks, especially for the countries that were hardest hit by the Asian crisis. However, state-owned banks closed the gap with privately-owned banks on cash flow returns, core capital, and nonperforming loans in the post-crisis period of 2001–2004. Our findings can best be explained by Shleifer and Vishny’s [Shleifer, A., Vishny, R.W., 1997. A survey of corporate governance. J. Finance 52, 737–783] corporate governance theory on state ownership of firms and Kane’s [Kane, E.J., 2000. Capital movement, banking insolvency, and silent runs in the Asian financial crisis. Pacific-Basin Finance J. 8, 153–175] life-cycle model of a regulation-induced banking crisis.     

Efficacy of COVID-19 screening system and customer satisfaction in banks: moderating role of the perceived threat and health risk

Journal of Financial Services Marketing - During the pandemic of COVID-19, the customers who visit the bank should be sure about the safety measures taken by the bank which may result in a positive...     

Corporate social reporting in action: An evaluation of British, European and American practice

This paper presents a critical assessment of the social report practices of 400 large companies. The major shortfalls encountered involved, firstly, an overconcentration on conventional wisdom; secondly, a lack of inclination to fully exploit new avenues which had been tentatively opened up; thirdly, a tendency to rationalise away inadequate performance; and, finally, an inclination to simplify unduly in the face of complexity.     

Inconsistencies in US consumers' attitudes toward and use of electronic banking: An empirical investigation

The purpose of the study was to empirically investigate the factors that influence US consumers' attitudes toward and use of electronic banking (e-banking) and to explore the reasons that a magnitude discrepancy exists between the impact of the specific factors on consumers' attitudes and the impact on their actual behaviours. Using the data from the 2003 Survey of Consumers commissioned by the Survey Research Center at the University of Michigan, the current study found that consumers' perceptions of the characteristics of e-banking, namely the perceived advantages and problems, had different impacts on consumers' attitudes toward and their use of such service. While the perceived problems were more important in forming consumers' attitudes toward e-banking, the perceived advantages had the greatest impact on consumers' use of such service. The conclusions and discussions section also includes theoretical and practical implications drawn from the results.     

Attraction of marketing and sales professionals in the financial services industry: An analysis of pre-, during and post-financial crisis job postings

Attracting talent is key to a successful sales force, and financial services firms have long used online recruiting to achieve this. However, little is known about how firms attract financial services marketing and sales professionals. In this study, we present a content analysis of job postings for sales and marketing positions in the financial services industry that were posted before, during and after the financial crisis of 2008. Specifically, job postings in the United Kingdom and United States in 2006, 2009 and 2013 were examined. Implications for financial services firms are discussed.     

Shareholder composition,share turnover,and returns in volatile markets: The case of international REITs

The shareholder composition of listed property companies has changed from the fragmented, retail ownership, to more concentrated, institutional ownership over the past decade. In this paper, we first document significant variation in the composition of the shareholder base across the world's five largest listed property markets. We then examine the relation between the composition of the shareholder base and stock market performance and share turnover during the turbulent trading days of 2008 and 2009. By directly relating the shareholder base of firms to excess returns and turnover on these volatile days, we are able to isolate the importance of shareholder composition during periods when trading behavior is most likely to vary across different types of shareholders. We find that both large block holdings and high levels of institutional ownership decrease trading volumes and moderate stock returns; however, the effects largely occur when stock prices move sharply downward. Moreover, these effects are strongest when ownership concentration and institutional ownership exceed 25 percent. We also find that the disaggregation of institutional investors into distinct categories (banks, pension funds, advisors, etc.) increases our understanding of stock trading and share price dynamics of listed property companies.     

An exploration of call centre agents' CRM software use,customer orientation and job performance in the customer relationship maintenance phase

Exploratory research techniques are used to examine the relationships between call centre agents' customer relationship management (CRM) software use, agents' customer orientation, and agents' job performance in the maintenance phase of customer relationships. Maintenance activities, which focus on customer retention and cross- and up-selling, are important to study because prior research suggests they have the strongest effect on company performance. In the financial services industry, CRM software applications supporting retention and cross-/up-selling activities benefit firms by raising revenues and reducing costs. The context for this exploratory research is that of in-bound customer service and sales call centres at three different financial institutions. Based on the analysis of data from key informants across these different contexts, this research suggests that CRM software use is a separate antecedent of call centre agent job performance and has a minimal relationship with customer orientation. Given the suggestive nature of exploratory research results, further research is warranted.     

Interfirm differences in earnings variability: an analysis of fundamentals,cash flows and accruals

Prior research shows that the time‐series variability of corporate earnings affects forecasting accuracy and corporate risk, yet little is known about the determinants of earnings variability. This study analyses interfirm differences in earnings variability. Large‐sample evidence shows how the ratio of accrual variability to cash‐flow variability varies across a cross‐section of firms and how these components and the correlation between contemporaneous cash flows and accruals are related to key economic fundamentals.     

Credit Management: An Examination of Policy Choices, Practices and Late Payment in UK Companies

A central element in developing credit management policy involves design choices on the extent to which credit activities are best managed internally or through specialist market intermediaries. This paper draws on the findings of a survey on the credit management practices and policies of large UK companies to: (1) Examine the type of firm most likely to enter into specialist external credit management structural arrangements; and (2) Identify contextual and credit policy choices influencing the credit period taken and late payment of debts. The study found that specialist intermediaries are not particularly common in large firms. The paper also identifies a number of contextual and policy variables that help explain variation in debtor days and late payment by customers.     

EC Accounting Harmonisation: An Empirical Study of Measurement Practices in France,Germany and the UK

This research attempts to assess the extent to which accounting measurement practices in France, Germany and the UK are currently harmonised in the context of the major effort that has been made to promote EC accounting harmonisation. The statistical tests show that there are significant differences between France, Germany and the UK in respect of all the practices evaluated. Furthermore, the I-indices used to measure the overall level of international accounting harmony across the three countries indicate a wide and relatively low range of values.     

Housing Finance Arrangements,Wealth Positioning and Housing Consumption in Japan: An Analysis of Built-for-sale Homeowners

Home purchase is financed through equity and debt. Housing finance arrangements require initial downpayments and impose monthly repayments. Similar to many countries, Japanese households accumulate savings out of their current income and receive private transfers from parents or relatives. From the survey conducted by the Ministry of Land, Transportation and Infrastructure from 1992 to 2000, the paper analyses the time spell until built-for sale homebuyers have amassed sufficient equity to meet the downpayment requirement. For the first-time buyers, private aid in form of cash was the dominant component of equity besides own savings. The innovative feature of our paper is to categorize the households into four classes of positive versus negative excess savings and positive versus negative excess “luck” as other equity sources including private transfers get termed here. For each category we estimate the duration of the accumulation process, and perform a sensitivity analysis that compares the spells under varying amounts of GHLC-loans with other types of mortgages. Since GHLC-loans are means-tested, they can effectively counteract the regressive effects arising from income; but as we will show they cannot really speed up the access in favour of the poorer strata. This finding sheds light on a growing wealth disparity that causes self-selection in ownership access.     

Tax Systems in the World: An Empirical Investigation into the Importance of Tax Bases, Administration Costs, Scale and Political Regime

We study the structure of taxation in a sample of 100 democratic and nondemocratic regimes over three time periods. The results provide strong support for several regularities in the world as a whole, specifically (1) scale effect: utilization of each tax source increases as the government expands, (2) base effect: tax systems rely more heavily on relatively larger tax bases, and (3) administrative cost effect: lower costs of administration lead to increased reliance on the corresponding revenue source. We also investigate the role of political regime and find that democracies rely substantially more on other income taxation, possibly because this tax source requires a higher degree of voluntary compliance. JEL Code: H2, D72, D78, E31, E51, F13, P35     

Commercial Property Rent Dynamics in U.S. Metropolitan Areas: An Examination of Office, Industrial, Flex and Retail Space

This paper is concerned with the market rental rate for space offered by commercial property and how that rental rate evolves over time. Rental rates reflect the value of the services provided by the property and can have a significant impact on the ability of its owners to make monthly debt obligations. We investigate commercial property rent dynamics for 34 large metropolitan areas in the U.S. The dynamics are studied from the second quarter of 1990 through the second quarter of 2009 and the results are compared across four property types or uses (office, industrial, flex, and retail). There is substantial heterogeneity in both the long and short run responses to changing demand and supply conditions. In general, the office market is the slowest to adjust back towards equilibrium while industrial and flex markets adjust back to the long run equilibrium very quickly. For industrial and office types, the speed of adjustment is substantially faster within quality segments and is strongest for grade A properties.     

Issues in Marketing Online Insurance Products: An Exploratory Look at Agents' Use, Attitudes, and Views of the Impact of the Internet

This article uses a survey of insurance agents in Florida to examine the manner in which insurance agents use and view the Internet as a method of marketing insurance products. The results of the survey suggest that the agents’ use of the Web and their attitudes toward the Web do not vary by demographic characteristics (including age, education level, gender, and income). In addition, the agents’ perception of the Internet as a threat (rather than an opportunity) does not vary by age or education level and is not correlated with their attitudes toward the use of the Web. However, while Internet marketing and other means of direct selling are viewed by the agents as equal threats to their sales, the agents believe that such marketing by other companies is a greater threat than that done by the companies they represent.     

Life Insurance Liabilities at Market Value: An Analysis of Insolvency Risk, Bonus Policy, and Regulatory Intervention Rules in a Barrier Option Framework

This article takes a contingent claim approach to the market valuation of equity and liabilities in life insurance companies. A model is presented that explicitly takes into account the following: (i) the holders of life insurance contracts (LICs) have the first claim on the company's assets, whereas equity holders have limited liability; (ii) interest rate guarantees are common elements of LICs; and (iii) LICs according to the so‐called contribution principle are entitled to receive a fair share of any investment surplus. Furthermore, a regulatory mechanism in the form of an intervention rule is built into the model. This mechanism is shown to significantly reduce the insolvency risk of the issued contracts, and it implies that the various claims on the company's assets become more exotic and obtain barrier option properties. Closed valuation formulas are nevertheless derived. Finally, some representative numerical examples illustrate how the model can be used to establish the set of initially fair contracts and to determine the market values of contracts after their inception.     

县域金融发展、金融体系效率与县域经济增长——基于山东省91个县的实证研究

本文以山东省91个县为例,通过构建随机前沿模型和面板数据模型,考察了县域金融发展、金融体系效率与县域经济增长的关系.研究结果表明,县域经济发展水平与银行体系效率之间存在“倒U型”关系.资金运用无效性、贷款质量、银行密度和银行体系结构是影响县域银行体系技术无效率的主要因素.县域金融发展规模、银行体系效率对县域经济发展有显著的同向影响,但影响程度因县域经济发展水平不同而异.在经济发达县,金融与经济的关系是“需求追寻”型的;而在中等发达县和欠发达县,金融与经济的关系为“供给引导”型.基于此,本文提出促进县域金融体系协调平衡发展的若干建议.