MANAGING DYSFUNCTIONAL EMOTIONS IN ORGANIZATIONS

Although much has been written about the different skills of managing people in work organizations there is a paucity of research and theorizing regarding a particular activity managers are often required to perform: that of dealing with the emotional behaviour of others. This paper aims to integrate research from clinical, social and occupational psychology with personal experience as a psychotherapist and management consultant to develop a framework of principles, strategies and tactics concerning how dysfunctional emotional behaviour of others can be managed effectively at work. the meaning of the term emotional behaviour is discussed and the issue of how emotional behaviour can be recognized is addressed. Five principles for managing dysfunctional emotional behaviour are outlined and strategies for the management of three common emotions (anger, anxiety, depression) are proposed, as well as consideration given to some specific tactics which illustrate how these principles and strategies can be implemented. Finally, guidelines concerning the management of different kinds of emotional reactions and the impact of organizational culture and emotional climate upon emotional behaviour are discussed along with the training implications of this framework.     

MANAGING METROPOLITAN GROWTH AND DEVELOPMENT IN ASIA*

This paper examines selected problems of managing growth in large Asian cities. Managing the national urban system presents difficult problems because of the very high capital costs associated with absorbing population in the very large metropolitan areas. Cost savings from promoting a decentralized settlement pattern are small compared with reductions in nationwide infrastructure standards and other non-spatial strategies. Asian cities have not managed spatial decentralization very well. A sound approach may involve more intervention in some spheres (e.g. accelerating the supply of basic services to newly developed residential neighborhoods) and less intervention in others (e.g. prior selection of subcenters, large-scale land acquisition and other land use controls). Urban service delivery strategies have been hampered by the lack of resources, timidity in the introduction of cost recovery systems, and inadequate operations and maintenance.     

WHEN IS BRITAIN'S TAX ‐ FREEDOM DAY ?

The concept of the nation's 'tax-freedom day' is a brilliantly simple expository device and always attracts media attention when it is announced. However, the calculation of tax-freedom day is more difficult than it appears at first sight, because of the problems involved in defining, let alone measuring, both a nation's taxes and its income. Equally plausible measures of tax-freedom day can differ by several weeks. However, the underlying concept remains one of the most vivid ways available of bringing home to ordinary citizens the costs of today's welfare state.     

DETERMINANTS OF STRATEGIC PLANNING SYSTEMS IN LARGE ORGANIZATIONS: A CONTINGENCY APPROACH*

This study investigates the relationship among four design parameters of planning systems and five different firm and environmental characteristics. The impact of this multivariate relationship on organizational effectiveness is then examined using a sample of 115 large manufacturing firms. The findings show general support for the proposition that, in order to be effective, a strategic planning system should be designed in such a way that the specific situational setting of the firm is reflected in the design. The analysis also indicates that firms adopt a more flexible planning system - captured here by two key variables, planning horizon, and frequency of plan reviews - as the level of environmental complexity increases. Implications for future research are discussed.     

MANAGING FOR AUTONOMY IN JOINT VENTURES: A LONGITUDINAL STUDY OF UPWARD INFLUENCE*

This article explores the relationships among influence, autonomy and control in a joint venture setting. It addresses the mechanisms available to joint venture (JV) managers to influence and gain compliance from parent firms. Control categories derived primarily from research on unified structures are explored in a new domain, an international joint venture. the beginning of new theory specific to relationships in joint ventures is developed based on causal maps of managerial perceptions. the results suggest that the use of upward influence to gain autonomy in a joint venture is different and more complex than in unified structures or among independent organizations.     

KNOWLEDGE AND THE THEORY OF ORGANIZATIONS: ORGANIZATIONS AS ACTIVITY SYSTEMS AND THE REFRAMING OF MANAGEMENT*

Recent developments in the theory of knowing and doing contrast with conventional rational-cognitive assumptions about management and organization. This, and the emphasis that is currently being placed on the importance of esoteric knowledge for business success, suggests that a review of the relationship between knowledge, organization and management is timely. Activity theory offers a way of synthesizing and developing relevant notions. the approach has its origins in Russian psychology which endeavoured to avoid the dichotomies between thought and action and between individuals and society which have characterized Western theory. Activity theory examines the nature of practical activities, their social origins, and the nature of the ‘activity systems’ within which people collaborate. Modifications to Engestrom's contemporary presentation of the approach are suggested, and a theory of organizations as activity systems is offered. the theory reframes management by modelling the recurrent and embedded nature of human activities, by revealing the tentative nature of knowledge and its action orientation, and by highlighting the opportunities for individual and collective development that engagement and dilemma can provide. the article concludes by reviewing implications for the management of knowledge work, organizational capabilities and organizational learning.     

FREEDOM AND ITS ENEMIES: PROBLEMS OF RE‐ESTABLISHING FREEDOM AND DEMOCRACY IN THE EUROPEAN CONTEXT1

The experience of living in non‐free communist societies may have made the people of Eastern Europe particularly sensitive to the weakening and ultimately the loss of freedom. Many see such a process currently taking place in a Europe that increasingly places group rights and entitlements above the rights of individuals. Such a process has been driven by a growing belief in the inevitability of market failure, a desire to use the state for personal gain and a fear of openness, freedom and competition.     

THE INDIVIDUAL AND ORGANIZATIONAL CULTURE: STRATEGIES FOR ACTION IN HIGHLY-ORDERED CONTEXTS*

Writers in the management literature use one of three general concepts of culture: homogeneous organizational culture, heterogeneous subgroup cultures, and ambiguous cultures. In spite of their differences, each of these conceptualizations focuses attention primarily on the context in which the individual member of an organization acts, and suggests that the latitude for individual action increases as the orderliness of that context decreases. In doing so, the culture literature has underestimated the role of individual actors as active agents in their contexts, regardless of the degree of orderliness prevailing in them. By incorporating a more dynamic perspective of action into the cultural analysis of organizations, this article develops a framework which focuses attention on how individuals not only adhere to, but also depart from even highly-ordered organizational and subgroup cultures. This framework is then used to investigate managerial interactions during a planning meeting in HAPCO (a pseudonym), a Fortune 500 company. Two general conclusions emerge from these analyses. First, the normative force of HAPCO culture suppresses conflict, as well as the discussion of alternative ideas during decision-making meetings. Thus, this particular organizational culture severely limits the range of individual action. Second, even in large, highly-ordered organizations such as HAPCO, culture never completely dominates action because individuals comment critically on their situation. Consequently, individuals possess the capacity not only to adapt to, but also to challenge and depart from cultural rules. Four general types of strategies for individual action are empirically observed and conceptually distinguished.     

VOLUNTARY ORGANIZATIONS IN ACTION: STRATEGY IN THE VOLUNTARY SECTOR

Organizations in the voluntary sector have received relatively little attention from researchers in the field of organizational analysis. In particular, the strategy of organizations in the voluntary sector has been assumed to be passive, concentrating on a co-operative role with commercial or public agencies. This article argues that such a picture is not necessarily accurate and examines the strategies of four leading British voluntary organizations. Data suggest that co-operation is but one of many strategies pursued by some voluntary organizations. Two of the sample organizations deviate markedly from the stereo-typical image of co-operation, and variation in their strategy choice is argued to emanate from dependence relations created by organizational links. The paper argues that the influences which shape the choice of strategy in voluntary organizations are primarily those created by inter-dependence, and that aspects of task and ambiguity are secondary sources of influence.     

STRATEGIC DECISIONS IN ORGANIZATIONS: RATIONAL AND BEHAVIOURAL VIEWS

Various models or lenses have been used to predict and understand strategic decisions in organizations. This article examines four classes: (1) the unitary rational; (2) the organizational; (3) the political; and (4) the contextual. They are conceptualized as stemming from different assumptions about goal congruency and co-ordinative efficiency. the contextual view is especially highlighted, as it is a relatively new perspective, both organizationally and cognitively. A brief discussion is offered of disciplines and findings that either support or refute some of these models. Possible syntheses and reconciliations of the four views are explored, focusing on: (1) assumptional fit; (2) level of analysis; (3) cost of fashioning collective rationality; (4) information processing limits in organizational design; and (5) the role of adaptation lags and disequilibrium. the article concludes with a call for a meta-theory that places the various perspectives in a larger framework.     

IMAGES IN PRACTICE: VISTAS, TIME AND CAUSALITY IN ORGANIZATIONS

The article reports on a study of the way people conceive the organizations in which they work, what characterizes their conceptions, or images, and how they evolve. Images of organization from a single work organization are described and analyzed in terms of space, time and causality. Managers’ images are compared to those of other employees. The study shows that the work role influences the way in which an organization is perceived. The time orientation of the images develops by way of action, which also has an impact on the way causalities are conceived. Actions are directed towards the structure of the work organization. People’s images evolve as a result of structural changes and/or of changes in an individual’s position within the structure. As a possible starting point for further research, a typology of six different types of image and their relation to action theories is developed.     

STRATEGY, STRUCTURE AND CULTURE: CADBURY, DIVISIONALIZATION AND MERGER IN THE 1960S*

This case study re-examines the history of Cadbury, the British-based chocolate confectionery manufacturer, to give an insight into the relationship between strategies of diversification, adoption of a multidivisional structure, and culture in relation to labour management. During the 1960s Cadbury undertook diversification, divisionalization and merger, all of which were affected by, and had an effect upon the Cadbury culture developed at the Bournville factory in Birmingham, England. Contemporaneous documentary evidence, especially the Cadbury board minutes, are used to question the prevalent view, mostly based on retrospective interviews with managers, that cultural change was the outcome of intended management strategies. Instead it is argued that the dilution of the Cadbury culture was the unintended consequence of diversification and divisionalization rather than a conscious abandonment on the part of a new generation of Cadbury directors or the influence of Schweppes after the merger with Cadbury.     

GENERAL SYSTEMS THEORY APPROACHES TO ORGANIZATIONS: SOME PROBLEMS IN APPLICATION

Abstract : General Systems Theory appears to have been uncritically accepted as the leading paradigm within administrative theory. This paper examines systems formulations and concludes that they overemphasize growth and show little appreciation for intra-organizational conflict, diversity of values, and political processes within organizations. Neglect of these factors pose limitations for realistic system design, integration, and adaptation. However, the limitations of G.S.T. formulations within administrative theory seem to be more due to the users of G.S.T. than to weaknesses inherent in G.S.T.     

MANAGEMENT DEVELOPMENT IN NON-BUSINESS ORGANIZATIONS: A DESIGN AND ITS EVALUATION

A management training design for non-business administrators is described which incorporates programmed instruction, case studies, experiential exercises and brief lectures in eight two and a half hour sessions. The design accommodates a wide range of participants and demonstrates high content acquisition and retention.     

EVOLUTION AND REVOLUTION: A QUANTUM VIEW OF STRUCTURAL CHANGE IN ORGANIZATIONS

There may be hidden costs in making prompt incremental and piecemeal changes to organizational structure to cope with a new strategy or environment. We shall argue that changeless stable intervals punctuated by infrequent but revolutionary periods of ‘quantum’or multifaceted structural change may sometimes be the most economical strategy. Incremental structural changes may create severe and costly disharmonies as they destroy an integral structural configuration. These costs might outweigh the benefits of adapting structure to changes in strategy and environment. Because such costs may be high it might be necessary to delay changing until they can be justified. Such delays can require subsequent revolutionary structural changes. The applicability of this view of change for different contexts will be discussed.     

SUCCESS IN DECISION MAKING: DIFFERENT ORGANIZATIONS, DIFFERING REASONS FOR SUCCESS

In an attempt to elucidate some possible conditions for success in managerial decision making, data were analysed from 53 cases of decisions in eight British organizations, five business firms and three non-business organizations (two universities and a District of the National Health Service). No clear relationships between features of the processes of making the decisions, and their successfulness were found until the business firms and the non-business organizations were separated. Clear differences then showed up, relatively speaking, in the conditions conductive to success. In the business firms, a successful decision was more likely to result from a decision-making process in which resources were available. In other words, in business a successful decision is most likely when sufficient information and sufficient means of implementation are to hand. By contrast, in the universities and the Health District, a successful decision was associated more with the social qualities of the decision-making process itself. In other words, in non-business organizations a successful decision is most likely when the right people participate and the people at the very top do not interfere too much.     

PROFESSIONALIZING MANAGEMENT AND MANAGING PROFESSIONALIZATION: BRITISH MANAGEMENT IN THE 1980s

The purpose of this article is to analyse the strategy of managerial professionalizatin through educational reform as it has been attempted in Britain during the course of the 1980s. This strategy-whatever its internal contradictions and inherent weaknesses- is located within the longer-term historical context in which British management has developed. In turn, this brief historical analysis is complemented by an assessment of the feasibility of the strategy of professionalization in relatin to some of the most recent work carried out on the sociology of the professions/expert knowledge. Finally, we discuss the broader implications of this analysis for current debates concerning the reality of managerial work and management culture, as well as the pedagogical principles and practices thought most appropriate to the latter-that is, how managers ought to be educated and developed.     

THE BROKEN WHEEL: THE INSEPARABILITY OF AUTONOMY AND CONTROL IN INNOVATION WITHIN ORGANIZATIONS

There is an ambiguity at the centre of our understanding of innovation in large, specialized organizations. The literature is split as to whether individual autonomy or hierarchical control leads to an increase in innovative activity. In this article, I argue that this uncertainty is the result of an inappropriate conceptualization. In my view, autonomy and control are inseparable aspects of managerial action, not independent empirical phenomena. Innovation in an organization requires the simultaneous regulation of autonomy and control in order to promote creativity and experimentation but still produce results that can be manufactured and marketed or institutionalized. I develop an interpretive concept of culture to analyse the relationship between autonomy and control, and I apply this conceptual framework to managers and engineers in an electronics company as they attempt to innovate. Four general conclusions emerge. First, autonomy and innovation can never be ends in themselves but always depend on a context of control for their relevance to the organization. Second, under conditions in which innovation is required and autonomous behaviour is important, general management control is needed as a sort of switching station to regulate interaction and set and enforce priorities. Third, when control and autonomy are not in balance a vicious circle can develop which undermines commitment to an organization's goals. Fourth, innovation in organizations requires participants to have a highly developed sense of the legitimate possibilities of autonomy in organization.