企业贯彻实施ISO9001标准的心得

企业贯彻实施ISO9001标准更离不开高层管理的理念,离不开全员的参与及推行.本文从目前现状分析出发,加上笔者自己在企业中的实际工作经验,阐述了企业贯彻实施ISO9001标准的心得.     

企业贯彻实施ISO9001标准的心得

企业贯彻实施ISO9001标准更离不开高层管理的理念,离不开全员的参与及推行.本文从目前现状分析出发,加上笔者自己在企业中的实际工作经验,阐述了企业贯彻实施ISO9001标准的心得.     

质量管理体系是企业兴业之本

ISO9001国际质量管理体系标准,是通行的国际行为规范准则。吉林省工程咨询服务中心率先在全国综合性工程咨询机构中,取得了2000版ISO9001国际质量管理体系认证证书。这是中心在质量管理工作方面步入科学化、程序化、规范化轨道的重要举措,是满足顾客要求的有效办法,标志着中心在质量和信誉上具备了一定的优势,在质量管理水平上迈上了一个新台阶,在满足顾客和法律法规要求上提升了一个层次,为应对入世挑战提供了有力的资源保证。     

重新审视导入ISO9001的基本做法为复评审核做好准备工作

加强内涵建设,导入先进的工作理念,贯彻ISO9001质量管理标准,提升后勤服务水平,为学校发展提供优质的后勤服务和强有力的后勤保障。文章阐述了贯彻ISO9001质量管理体系标准的过程,并指出了做好复评审核的基本对策。     

探索基于ISO9001质量管理体系“PDCA模式”下的大学英语教学标准化模式

从2000年起越来越多的学校把ISO9001质量管理体系引入教育管理中,在促进学校规范化、程序化、科学化的管理中发挥了重要的作用。通过在大学英语教学实践中引入ISO9001质量管理体系中的过程方法实施大学英语标准化教学,探讨如何利用先进的管理模式提高大学英语水平。     

高校后勤ISO9001质量管理体系建立对策初探

高校后勤社会化改革启动以来,高校后勤服务实体的实力普遍增强,ISO9001质量管理体系成为进一步提升后勤服务实体内部管理水平的有效武器。文章以体系建立实践者的角度,对高校后勤服务实体建立ISO9001质量管理体系过程中的问题提出了对策建议。     

职业学校在剖憾贬学服务中应用ISO9001初探

ISO9001质量管理体系标准是改进和完善教学质量管理的有效工具,文章结合职业培训项目的教学特点和规律,把握和理解ISO质量管理的原则,探讨培训教学服务应用ISO9001质量标准的一些做法和经验,旨在通过持续实施质量战略,为社会培养优质的技能型人才。     

认证促进科学管理 贯标促进创新发展

在经济全球一体化的形式下,质量管理体系认证和贯标是促进企业科学管理创新发展的重要保障和必要条件。1998年我们按ISO9000～94版标准实施质量管理体系认证,当时既感到很新鲜,又感到很不适应。经过认证后体系正常运行,确实给企业在管理上带来很大的变化,不仅确保了产品的质量,在企业管理上也上了一个台阶。但在实施上总感到有生搬硬套的感觉,在2004年经过ISO9001—2000版转版后,新版标准带来的灵活性和通用性,而且作为标准的ISO9000族,它具有结构上的系统性,     

整合ISO9001和全面质量管理进行测绘质量管理研究

通过研究测绘企事业单位质量管理的历史和现状，分析ISO9001标准和全面质量管理的的关系，根据具体实践，提出在ISO9001标准建立起来的质量管理体系基础上，整合运用全面质量管理，提高测绘单位质量管理水平。     

华财:不一样的财会服务

基于技术上的创新、流程上的改造,华财的财务外包服务拥有自己独特的核心价值华财会计在线是行业内惟一一家同时获得ISO9001和ISO27001两项国际认证的企业,通过标准化的信息安全流程,确保发包企业财务信息与数据的安全。从BPO业务在印度兴起以来,外包行业作为一个新兴产业,近年来在国内有了长足的发展,除了传统的软件外包、数据外包、服务外包等,业务流程外包也拓展至财务领域。     

The contradictory roles of ambiguity for innovation in an industry: how beneficial are standardisation and classification?

Studies on the influence of ambiguity on innovation show inconsistent understandings: it could be beneficial owing to flexibility, while it might be detrimental owing to distraction of information. Faced with the contradictory understandings, this study examines whether technological standardisation and industry classification could increase innovations of an industry. Using ISO9001 and the SIC codes in Korea from 1998 to 2010, the empirical tests illustrate inverted U-shaped relationships between industry-level innovation and standardisation/classification. Therefore, it is suggested that a moderate degree of standardisation and classification provides a positive infrastructure for innovation by providing the necessary guidelines for a firm's behaviour as well as maintaining its flexibility.     

Independent Service Operators in ATM Markets

This paper studies the impact of entry of non‐banks (termed Independent Service Operators, ISOs) into ATM markets. We compare two different regimes by which the ISO may generate income: (1) The ISO receives interchange fees and (2) the ISO charges consumers directly. We find that due to the entry of an ISO, the size of the total ATM network increases independent of the way the ISO is financed. Account fees increase if the ISO receives interchange fees and decrease if the ISO charges consumers directly. Consumers may not benefit from the entry of the ISO. If a regulator can control the interchange fee, entry by an ISO financed through interchange fees increases consumer surplus, while the entry of a surcharging ISO decreases consumer surplus.     

A new insight into environmental innovation: Does the maturity of environmental management systems matter?

Technological innovation has recently become more essential than ever. To examine the factors that might induce environmental technological innovation, we focus on ISO 14001, a voluntary approach to environmental management, and scrutinise how the proficiency or maturity level of ISO 14001 in facilities influences environment-related research and development (R&D) expenditures that promote environmental technological innovation. We measure the maturity level based on the length of time since a given facility adopted ISO 14001. Using Japanese facility-level data from “Environmental Policy Tools and Firm-Level Management and Practices: An International Survey” (OECD Survey), we estimate two Tobit models by addressing an endogeneity issue in ISO 14001. The estimation results provide empirical evidence that as the ISO 14001 is improved in facilities, those facilities are likely to spend more on environmental R&D. The facility age and market concentration also positively affect environmental R&D. These findings suggest that the maturity level of ISO 14001 is an important factor influencing the investment in environmental R&D.     

Demand for ISO 14001 adoption in the global supply chain: An empirical analysis focusing on environmentally conscious markets

This paper analyzes the environmental preferences and pressures of customers in environmentally conscious markets influencing the number of adoptions of ISO 14001—the international standard certified by the International Organization for Standardization (ISO) concerning an Environmental Management System (EMS)—in a country. Customers in different countries have different priorities and ideas with regard to the environment and its management, and therefore it is possible that environmental preferences and pressures of customers in environmentally conscious markets are greater, although many earlier studies suggest that foreign customers generally form a significant stakeholder group encouraging the adoption of ISO 14001. A random-effects Tobit estimation using a sample of 155 countries over eight years supports the view that the environmental preferences and pressures of customers in environmentally conscious markets (including Finland, Japan, Germany and Denmark) are more likely to encourage domestic along with foreign suppliers to adopt ISO 14001. As it is easier for firms in environmentally conscious markets to adopt ISO 14001 because of their better economic performance, they have already adopted certification and consequently require their domestic and foreign suppliers to do likewise in the global supply chain. For this reason, suppliers wishing to access environmentally conscious markets can obtain an advantage with ISO 14001 certification.     

Assessing participation in voluntary environmental programmes in the developing world: the role of FDI and export orientation on ISO14001 adoption in Thailand

Empirical assessments of the determinants of firm participation in Voluntary Environmental Programmes (VEPs) in the developing world are largely absent from the environmental regulation literature, leaving a number of important factors unique to such countries unexplored. This article examines these factors, namely the roles played by Foreign Direct Investment (FDI) and export orientation, in addition to factors deemed important in the industrialized world context to the problem of ISO14001 adoption in one developing nation, Thailand. We make use of unique primary data from 494 firms, and focus on three important industries, the resource-based food and beverages industry, the labour-intensive textiles and wearing apparel industry, and the more high-technology electronics and electrical appliances industry. We find that FDI plays a role in ISO14001 adoption, especially FDI from Organization for Economic Co-operation and Development (OECD) and ISO14001-rich countries. Other important determinants include firm size, experience with ISO9000, and production of intermediate products. Firms faced with fewer obstacles to environmental improvements such as those facing lower costs, having more understanding of the procedure, and with greater access to the appropriate technology are also more likely to adopt ISO14001.     

DETERMINANTS OF A FIRM'S ISO 14001 CERTIFICATION: AN EMPIRICAL STUDY OF TAIWAN

Abstract.   Only rarely have empirical studies analysed the responses of Taiwanese manufacturing firms to ISO 14001, despite firm responses to environmental issues being an important aspect of environmental management. This study empirically examines the determinants of firms' environmental self-governance. Export oriented Taiwanese firms, which face environmental concerns from foreign consumers, are found to be more likely than domestic focused firms to adopt ISO 14001. This study also finds that several firm attributes are decisive for firm adoption of ISO 14001. However, this study does not find any significant impact of local governors' political party affiliation on firms' ISO 14001 certifications.     

ISO 14001 and the Reduction of Toxic Emissions

ISO 14001 is an international standard for Environmental Management Systems, adopted by over 36,000 organizations worldwide. This paper attempts to determine the length of time after which a given company has implemented ISO 14001 experiences emission reduction. The sample used is a group of 264 manufacturing facilities in the USA, which represent 23 percent of all the ISO 14001 certified organizations in the US, analyzed throughout the period from 1996 to 2001. The results show that 75 percent of the companies experienced a reduction in their emissions, among which 53 percent had already done so just one year after obtaining ISO 14001.     

An empirical study of the initial adoption of ISO 14001 in Japanese manufacturing firms

This paper analyzes stakeholders' environmental preferences/pressures and the financial flexibility that together influence firms to adopt ISO 14001, which is the international standard primarily concerned with an Environmental Management System (EMS). Since firms retain ISO 14001 once they have adopted it, a firm's decision to adopt ISO 14001 is considered from the period that they initially acquire the certification. Therefore, we assert that we have to focus on the determinants of initial ISO 14001 adoption. We analyzed: 1) the determinants of initial ISO 14001 adoptions respective to 1996, 1999, and 2004; and 2) the determinants of initial ISO 14001 adoptions during the period 1996-2004. The estimation results support the view that stakeholders' environmental preferences/pressures and firms' financial flexibility influenced their decision to adopt ISO 14001 in both analyses. Particularly, it is remarkable that we found that: 1) the determinants of the initial ISO 14001 adoption differed among the years of adoption; and 2) there is a positive relationship between economic performance and initial ISO 14001 adoption.     

ISO 14001 Environmental Certification: A Sign Valued by the Market?

The main purpose of this work is to analyse whether ISO 14001 certification is interpreted by the capital market as a sign of environmental responsibility, modifying long-term efficiency expectations and the profitability of firms. Under competing assumptions that ISO 14001 certification is adopted by firms either proactively or reactively, we test competing hypotheses about how this certification affects the market value of firms. The analysis is based on a sample of 80 environmental certifications of the plant systems or processes of large Spanish firms which traded on the continuous market of the Madrid Stock Exchange from 1996 to 2002. Using event study methodology, we found that ISO 14001 certification has a negative effect on the market value of certain firms. Specifically, the results obtained seem to show that the market negatively views the allocation of resources to ISO 14001 certification in the case of less polluting and less internationalised firms. On the other hand, the results obtained do not suggest clear evidence that the economic impact of ISO 14001 certification is negative for more polluting and more internationalised firms.     

我国参与国际标准化组织的现状及对策研究

国际标准化组织是目前世界上最大的标准化权威机构，是国际标准的最主要开发者和出版者。对一个国家来说，标准是走向世界的“通行证”。通过调研该组织的管理模式和我国参与现状，剖析了我国参与国际标准化组织在管理和运作过程中的现存问题及其原因，在此基础上分析了国外值得借鉴的经验，为我国向国际组织输送人才提出了对策建议。