The sanitization of colonial history: authenticity,heritage interpretation and the case of Macau's tour guides

Macau was founded by the Portuguese in the mid-sixteenth century. The centuries of colonial rule that preceded its recent return to China gave it a distinctive character unique in China. The tangible and intangible imprint of the colonial history of Macau is central to its attractiveness as a cultural tourism destination. A literature review reveals worldwide examples of the manipulation of history for both political and tourism purposes. This research uses in-depth thematic interviews with 14 local tour guides to show how Macau's colonial heritage is presented and interpreted to tourist groups by the local tour guides, as regards both what they are shown and what they are told. It is found that the guides adjust their interpretation to the geographical origin of the tourists in a significant way; in particular, they tend to almost totally eschew any reference to its colonial history when addressing a Chinese audience, in contrast to the interpretation presented to non-Chinese visitors. The use of Hall's three-fold interpretative message framework (dominant – hegemonic/negotiated/oppositional) is discussed, as is Langer's concept of mindless and mindful tourists. Some consequences for the sustainability of heritage tourism in Macau are also explored.     

The grand tour: Sources and a methodology for an historical study of tourism

Research into the history of tourism is at an early stage of development. This article examines the range of source material which relates to the Grand Tour and considers the problems involved in its interpretation. It then outlines a methodology designed to investigate this area of tourism research.     

A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation

Emotional intelligence (EI) is being recognized as a correlate of success in various domains of personal and professional life. The aim of this study is to generate and evaluate a shortened Chinese version of the Emotional Skills Assessment Process-Condensed Version (ESAP-CV) instrument for tour guides. Two stages with a total sample of 660 tour guides were conducted. The first sample (N = 260) was to develop the brief version through various deletion criteria, and the second sample (N = 400) was to examine factor structure, reliability, and validity of the short form through confirmatory factor analysis (CFA). The results indicate that the reliable and valid 35-item version (ESAP-CV-35), reduced from 104 items, captures the multidimensional nature of EI in six subscales. It offers tourism researchers a promising tool for conducting further EI-related research in a timely, effective and easily-administered manner.     

Sustainable service design and revenue management for electric tour bus systems: seoul city tour bus service and the eco-mileage program

Sustainable tourism has true sustainability when it is designed economically and in an environmentally friendly fashion. A variety of methods has been explored to achieve sustainable tourism, and the use of new technologies is a significant trend for sustainable tourism. In the City Tour Bus service, an environmentally friendly tour service can be achieved by using electric buses. Moreover, the social energy saving program helps to reduce the economic burden of building eco-friendly services by providing economic incentives as rewards for environmental contributions. Two mathematical models are newly developed to quantitatively design and operate a sustainable City Tour Bus service. Mathematical model I is developed with two objective functions of minimizing total investment cost and CO₂ emissions. It derives from Pareto solutions with different number of electric buses and battery capacities. Based on the solutions of mathematical model I and the economic incentive from the social energy saving program, mathematical model II investigates the optimal unit service price. Proposed quantitative approaches are applied to the Seoul City Tour Bus service with Seoul Eco-Mileage Program. These new approaches are expected to build and manage sustainable tourism system in scientific way. Moreover, they will provide quantitative bridge between sustainable transportation system and social programs beyond tourism industry.     

Understanding the relationship between food experiential quality and customer dining satisfaction: A perspective on negative bias

This research explores how food experiential quality of consumers affects their overall dining satisfaction. Drawing on negative bias theory, we propose a nonlinear relationship between food experiential quality and customer dining satisfaction. Moreover, we investigate how restaurant price moderates the nonlinear relationship between food experiential quality and customer dining satisfaction. Results of the threshold model using 10,950 online reviews of 219 restaurants on Dianping.com provide support for the proposed hypotheses. The results suggest that a curvilinear relationship is found between food experiential quality dining satisfaction, and the turning points of nonlinear returns decreases for restaurants that belong to high-priced groups. Theoretically, our findings contribute to the existing literature by considering the nonlinear effect of food experiential quality on customer dining satisfaction in the hospitality area through the lens of negative bias, as well as considering the boundary condition. Practically, our findings suggest that restaurant managements can improve customer dining satisfaction through focusing on the food experiential quality of their customers and enhancing their response to customers who have low-level food experiential quality. In addition, if the restaurant price is high, restaurant managers should provide high-level of food experiential quality.     

Accommodating the needs of disabled hotel guests: Implications for guests and management

The purpose of this study are two-fold: (1) to identify disabled guests’ perceptions of their hotel experiences, and (2) to identify the feasibility of implementing disabled guests’ suggestions in hotel design and service policies. Interviews were conducted with leaders of national organizations serving disabled persons and hotel executives. The responses from guests with mobility impairments offered the most suggestions and the greatest need for special accommodations. The mobility disability segment echo those from the hearing and visual impairments segments, with all respondents indicating a need for better staff sensitivity training. Easily implemented suggestions were made for hotel managers to consider when attracting and accommodating guests with disabilities. If adopted by the industry, the recommendations will help hotel operators improve the hotel experiences of guests with disabilities.     

家庭生命周期与旅游态度的关联研究——以长沙市居民为例

家庭是旅游态度形成的最重要环境背景,也一直是旅游活动的重要组织单元,探究家庭生命周期与旅游态度的关系意义重大.文章依据已有研究成果,建立家庭生命周期模型,制定旅游态度量表,以问卷工具面向长沙市居民进行调查,获得基础数据,运用因子分析得到了追求享受、强调卫生、看重设施、向往体验、关注身心健康等5个方面的旅游态度主成分,通过验证性因子分析后,再用相关分析、多元回归分析探究家庭生命周期与旅游态度5个主成分的关系.结果表明,随着家庭生命周期的演进,人们愈发追求享受、看重设施、关注身心健康.无巢期人群看重设施和关注身心健康的表现低于其他阶段人群,空巢期人群追求享受的表现高于其他阶段人群,空巢期、鳏寡期人群关注身心健康的表现高于其他阶段人群,满巢期人群向往体验的表现高于其他阶段人群.