Marketing to and serving customers through the internet: An overview and research agenda

The authors discuss the motivations for this special issue and propose a conceptual framework pertaining to the issue’s theme. Using this framework as a backdrop, they then offer an overview of the remaining articles by segmenting them into categories and discussing their relationship to the framework. They conclude by highlighting research avenues for augmenting our understanding of marketing to and serving customers through the Internet. A. Parasuraman (D.B.A., Indiana University) is a professor and holder of the James W. McLamore Chair in Marketing at the University of Miami. He has received many distinguished teaching and research awards. In 1988, he was selected as one of the “Ten Most Influential Figures in Quality” by the editorial board ofThe Quality Review. In 1998, he received the American Marketing Association’s “Career Contributions to the Services Discipline Award.” In 2001, he received the Academy of Marketing Science’s “Outstanding Marketing Educator Award.” Dr. Parasuraman has published numerous articles in leading scholarly and managerial journals. He has served as editor of theJournal of the Academy of Marketing Science for a 3-year term (1997–2000). He has authored or coauthored several books, the most recent of which isTechno-Ready Marketing: How and Why Your Customers Adopt Technology (2001). George M. Zinkhan is the Coca-Cola Company Chair of Marketing at the University of Georgia. After receiving his doctorate from the University of Michigan, he served on the faculty at both the University of Houston and the University of Pittsburgh. His main research focus is in the areas of communication, advertising, and electronic commerce. His recent coauthored books includeElectronic Commerce: A Strategic Perspective (2000) andConsumers (2002).     

Marketing strategy: An assessment of the state of the field and outlook

This article provides an assessment of the state of the field of marketing strategy research and the outlook. Using institutional theory, the authors develop an organizing framework to serve as a road map for assessing research in marketing strategy. Their assessment of the state of the field based on a review of extant literature suggests that significant strides in conceptual development and empirical research have been achieved in a number of areas. Several recent developments in the business world, including deconglomeration and increased organizational focus on managing and leveraging market-based assets such as brand equity and customer equity, suggest that marketing is likely to play a more important role in charting the strategic direction of the firm. However, the theoretical contributions of the field to the academic dialogue on strategy leave much to be desired. P. Rajan Varadarajan (Ph.D. University of Massachusetts, Amherst) is a professor of marketing and the Jenna and Calvin R. Guest Professor of Business Administration at Texas A&M University. His research interests are in the areas of corporate, business, and marketing strategy; marketing management; and global competitive strategy. His research has been published in theJournal of Marketing, theJournal of the Academy of Marketing Science, theAcademy of Management Journal, theStrategic Management Journal, Sloan Management Review, California Management Review, Business Horizons, and other journals. He is coauthor of a textbook entitled,Contemporary Perspectives on Strategic Market Planning. He served as editor of theJournal of Marketing from 1993 to 1996. He currently serves on the Board of Governors of the Academy of Marketing Science, as Chairperson of the Marketing Strategy Special Interest Group of the American Marketing Association, on the Editorial Review Boards of theJournal of Marketing, Journal of the Academy of Marketing Science, and theJournal of International Marketing, and as an ad hoc reviewer for a number of journals in themarketing and management disciplines. In recognition of his research and publications, in May 1994, he was awarded the Texas A&M University Distinguished Achievement Award for Research, the highest honor the University bestows. Satish Jayachandran is a doctoral candidate in marketing at Texas A&M University. His research interests include competitive behavior of firms and the impact of organizational performance on subsequent managerial and firm behavior. His research is forthcoming in theJournal of Marketing and has been presented at American Marketing Association and Academy of International Business conferences. His professional experience spans sales and channels management in the computer industry and account management in advertising.     

Marketing’s contribution to the strategy dialogue revisited

Conclusions The purpose of this commentary is to offer a different perspective on marketing’s contributions to the strategy dialogue and strategic management from that provided by Day. In this regard, the comment intends to supplement and complement his valuable insights. In closing, it is instructive to consider what is meant by strategy and consider the thoughts of Andrews (1983): It is part of the comprehensive concept of strategy that leaders of a company must be dedicated to the durable core of a company’s character ... while encouraging innovations that will bring about or respond to the changes taking place in its surroundings (p. 9). Another look at the very concept of strategy might provide marketing and strategic management scholars with the foundation upon which to build a substantive dialogue.     

体验营销:旅游企业发展的新思路

随着体验经济时代的到来,体验营销应运而生.旅游企业发展的新思路就是体验营销.因此,以体验文化为核心开展娱乐营销、感情营销、氛围营销、服务营销等是当代旅游企业的生存与发展之本.     

Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects

Journal of the Academy of Marketing Science - Consumers’ interactions with smart objects have a relational nature, and extensive research has supported the “relationship metaphor”...     

浅议速度营销

随着电子计算机技术、网络技术和通信技术的迅猛发展 ,企业面临的经营环境发生了变化 ,如何比竞争者以更快的速度满足消费者瞬息万变的需求 ,已成为企业核心竞争力的关键内容。企业要在竞争中生存和发展 ,就必须以速度为核心整合自己的营销资源 ,以营销为龙头整合自己的企业资源 ,以开放的组织形式适应和引导消费者需求的变化。     

Marketing implementation: The implications of marketing paradigm weakness for the strategy execution process

Reviewing the marketing strategy implementation issue in an era of a weaker marketing paradigm contrasts traditional sequential flow models of implementation with the “strategy formulation/implementation dichotomy” and leads to the emergence of a processual view of implementation. The processual view clarifies the underlying behavioral and organizational factors that build strategy implementation capabilities. These underlying factors are at risk from a weaker marketing paradigm. The weakening of the marketing paradigm is discussed in terms of the downsizing and disappearance of the marketing function, but more fundamentally in the loss of strategic influence for marketing in the face of competing management paradigms such as the “lean enterprise” and “lean thinking.” The conclusion is that the impact on implementation capabilities is being felt first in companies where the marketing paradigm has been traditionally weak, but that this may be prototypical for other companies in the longer term. A number of important areas for conceptual and empirical attention are indentified. Nigel F. Piercy, Ph.D., is Sir Julian Hodge Chair in Marketing and Strategy with Cardiff Business School, at Cardiff University in the United Kingdom, and has held visiting positions at Texas Christian University, the University of California-Berkeley, and the Athens Laboratory for Business Administration. He has published widely in the area of marketing strategy and implementation in the international literature and has had articles published in theJournal of Marketing, theJournal of the Academy of Marketing Science, theJournal of International Marketing, and theJournal of World Business. He has published eight books, most recently the executive textMarket-Led Strategic Change: Transforming the Process of Going to Market (Oxford, UK: Butterworth-Heinemann).     

Marketing and the adoption of microcomputers: An application of diffusion theory

This paper examines the adoption of microcomputers in the marketing community. Diffusion theory is applied to gain clearer insights into why the infusion of this technology has succeeded where other forms of computer technology have lagged. Unique characteristics of microcomputers important to marketers are identified and those features most amenable to marketing settings are explained.     

Corporate social responsibility and marketing: An integrative framework

This article introduces a conceptualization of corporate social responsibility (CSR) that emphasizes the role and potential contribution of the marketing discipline. The proposed framework first depicts CSR initiatives as the actions undertaken to display conformity to both organizational and stakeholder norms. Then, the article discusses the managerial processes needed to monitor, meet, and even exceed, stakeholder norms. Finally, the analysis explains how CSR initiatives can generate increased stakeholder support. Isabelle Maignan (imaignan@feweb.vu.nl) is an assistant professor of marketing at the Vrije Universiteit in Amsterdam in the Netherlands. Her research focuses on corporate social responsibility and its marketing dimensions in an international setting. Her work has appeared in theJournal of the Academy of Marketing Science, theJournal of International Business Studies, theJournal of Business Research, theJournal of Advertising, among other journals and conference proceedings. O. C. Ferrell (oc.ferrell@colostate.edu) is chair and a professor of marketing at Colorado State University. His research focuses on marketing ethics and corporate social responsibility. His work has appeared in theJournal of Marketing, theJournal of Marketing Research, theJournal of the Academy of Marketing Science, theJournal of Public Policy and Marketing, as well as other leading journals. In addition, he is the coauthor ofMarketing: Concepts and Strategies, Business Ethics: Ethical Decision Making and Cases, Business and Society: A Strategic Approach to Corporate Citizenship, Marketing Strategy, and other textbooks.     

营销管理会计:一个跨学科的议题

现代营销已经从生产、销售导向转向顾客导向，而管理会计的重心仍然停留在内部制造成本的核算上，无法为营销决策提供充分的信息支持，现代营销日益要求以顾客为基础进行营销成本管理。     

市场导向的战略营销管理:一个分析的框架

相对于交易营销范式和关系营销范式来说,战略营销管理范式以市场为导向适应了全球化背景下竞争激烈的营销环境.是一次重要的范式创新.以获取关键顾客价值和营销竞争力为基础分析战略营销管理框架对于企业应对复杂的竞争环境具有深远的影响.     

浅析创新营销

在市场经济日益发展的今天,创新营销被看作是本世纪经济发展的源动力。在具体实施创新营销中,要注重产品质量、产品整体设计的创新;利用品牌形象与商誉进行产品创新;用名牌占领市场进行创新;加强时人的创新研究。     

市场成本管理探析

市场成本不是一个新概念，但是真正详细论述市场成本的文章或著作却很少，而且市场成本所包含的内容至今已发生了很大的变化。过去人们谈论的市场成本主要是企业为保证购销活动而发生的渠道成本，而现在顾客成本作为市场成本的重要组成部分，也越来越被企业所重视，市场成本在企业管理中的地位和作用已今非昔比。     

教育投资及其市场化初探

由于教育投资的对象是人 ,而人是有思想的 ,因此 ,对教育的投资比对物质资本的投资要复杂。其中一个关键问题是 ,当教育投资主体与教育投资对象不同时 ,可能会引起教育投资的套牢 ;而当二者合一时 ,又会 (因为人力资本的外部性和个体的财富约束 )引起教育投资的不足。由于教育所形成的人力资本具有外部性 ,教育投资主体与教育投资对象适当的分离是必要的 ,而解决由于这种分离可能引起的投资主体的套牢在于使教育投资实现市场化。     

浅析网络营销

伴随着电子商务的发展,网络经济成为社会高度信息化的产物,这就为技术创新而产生的服务创新、商业模式创新等带来了市场营销的新理念和方法——网络营销。网络营销不同于传统的营销模式,其作用、技术实现等方面都有其自身的特点。     

黑龙江省啤酒市场竞争态势分析及营销要素整合

黑龙江省是啤酒生产和消费大省,多年来却始终是营销和竞争的小省,为什么好的产品不能形成好的产业,产品和资源的优势不能形成经济优势?认真研究这些问题背后的原因,对黑龙江省啤酒企业的发展具有重要意义.通过对黑龙江省啤酒市场竞争格局和竞争特点的分析,提出啤酒市场营销要素整合的思路.     

绿色营销的新思考--中药国际化的拓展战略

作为传统的中药行业，欲迈出国门走向世界，争取更大的市场份额，需要有一种新的观念做指导，一种全新的营销理念－－绿色营销－－呼之欲出，同时也将为推动中药行业的发展做出贡献。如何进行营销运作，使中药在竞争中脱颖而出，立于不败之地，是值得行业内部人士深入思考的问题。