卫星通信网络和短波/超短波通信网络的互连

基于未来战争对于无线通信系统集成化、综合化的要求。通过对卫星网络、短波／超短波网络的深入研究，设计了一个新型的无线通信系统，该系统不但可以同时接入上述3种网络实现不同系统的连接，也可以单独作为某一无线网络而独立应用，对未来的军用无线系统研究有一定的参考价值。     

无线局域网(WLAN)技术及其应用发展研究

无线局域网是随着无线通信技术的快速发展而出现的一种新型网络.本文介绍了无线局域网的涵义、基本组成、标准,探讨了无线局域网的技术实现和具体应用.     

下一代通信网络中基于策略机制的无线资源管理

下一代无线通信系统是一种异构的网络体系，集成多种无线接入技术（Radio Access Technology，RAT）的同时提供多种窄带和宽带多媒体业务。这样的网络环境需要先进的RRM方法来处理复杂多变的无线信道、网络资源的动态配置及保障不同特征业务的服务质量（QoS），给无线资源管理（Radio Resource Management，RRM）带来了巨大的技术挑战。本文通过引入对网络进行策略控制的思想，提出了一种基于策略机制的通用方法，致力于解决下一代异构（heterogeneous）网络中的无线资源管理。文中着重讨论了基于策略机制的网络接入控制、切换，以及基于策略机制的QoS管理，给出了各功能模块的工作原理和通信过程的分析与设计。     

一种新的WLAN和GPRS融合的移动性管理方案

无线蜂窝网络和无线局域网的融合能充分利用两者的互补能力,提供更加全面的无线服务。本文针对GPRS蜂窝网络和无线局域网现有融合技术中的不足,提出了一种新的基于移动IP技术的松耦合移动性管理方案,旨在减少切换时延、解决三角路由等问题,将有利于移动通信网络的升级和演进发展。     

行星表面有人探索高速无线网络体系架构及关键技术

针对行星表面有人探索任务对高速无线通信的需求，提出了一种基于异构组网思想的网络体系架构，并对关键技术进行了分析和设计。该架构采用“三网两体制”的设计思路，将整个网络分为高速传输网、多媒体接入网、覆盖扩展网三个组成部分，三层网络分别完成高速骨干传输、多节点多业务接入、覆盖范围灵活改变的功能。根据三个网络不同的节点处理能力和传输需要，设计了高速传输体制、灵活接入体制两种传输体制，及基于无线多跳的覆盖扩展技术、多子网通信切换技术、多体制融合技术等关键技术。该网络架构具有裁剪灵活、协议开销小、支持业务类型多等特点。     

新型移动增值服务产品分析与设计

本文针对当前移动增值服务产品在趋于多样化的消费者需求面前功能不完善的问题,结合移动通信的先进服务平台技术,通过对当前中国移动增值市场的背景和顾客需求改变进行分析,提出了一种新型的移动增值服务产品——移动伴侣,本产品包括两个服务板块:美食沙龙、移动传情,并分别对其进行产品分析。     

黑龙江省科技服务平台运营与服务模式创新研究

本文在阐述科技服务平台的内涵及其功能基础上,分析了黑龙江省科技服务平台运营与服务模式存在的问题,并结合黑龙江省科技服务平台发展的现实特点,基于人员培训模式、技术导入模式、咨询诊断模式、信息服务模式、综合服务模式等方面进行黑龙江省科技服务平台运营与服务模式创新,提出了建立多层网状的科技服务平台体系、积极发展科技中介机构行业协会、建立高素质的科技中介队伍、吸引各类金融资本介入等促进黑龙江省科技服务平台运营与服务模式创新的对策。     

无线Mesh网络在企业中的研究与应用

无线网络技术的发展日新月异,而现有的传统无线区域网络在企业中进行大规模应用时常常因为线缆的限制而不能灵活地进行扩展。如今,一种新型的无线Mesh网络出现了。本文根据无线Mesh网络的节点功能对组网结构进行分析,并讨论基于企业网络的组网扩展技术。最后介绍无线Mesh网络在企业中的应用及优势。     

瑞士电信为合作酒店提供全球免费电话服务

无限次免费电话功能是一项最新的顾客增值服务,顾客增值服务两年前就已经被列入瑞士电信高速互联网产品。顾客增值服务已包括12项,如无线网络打印,实时确认航班并且具有自动警报功能,收听数以千计的网络收音机和在线阅读600份来自世界各地的电子报纸。通过这项新服务,客人使用客房现有的电话,     

基于服务创新的制造企业服务增值策略研究

服务创新在产业发展中有着重要的作用,越来越被制造企业和研究者重视。本文设计了基于服务创新的服务增值管理驱动力模型,并运用网络分法（ANP）评价了制造企业服务增值管理的驱动力。评价结果表明：实施服务增值管理的企业在服务创新方面有更高的绩效;企业实施服务增值管理的关键驱动力是战略与管理、顾客、技术轨道、服务专业化轨道。最后基于关键驱动力提出制造企业服务增值策略。     

我国专业化创业服务平台发展现状、问题及对策建议

当前,我国创新创业面临高质量发展的要求,创业服务平台建设进入了向专业化转型升级的关键时期。完善专业化创业服务平台建设,有助于提升与创新创业需求相匹配的专业服务能力,亟须进一步推动专业化创业服务平台建设。本文分析当前专业化创业服务平台发展现状、总结发展经验、剖析存在问题,并围绕推动专业化创业服务平台的发展提出对策建议。     

How Can Internet Comparison Sites Work Optimally for Consumers?

In today's information society, there is such a large amount of available information about any given good or service that consumers are unable to make an informed choice. Internet comparison sites (ICSs) could provide a solution to this problem by comparing markets for consumers and making a comprehensive recommendation. However, currently, they are not fully effective for consumers. Consumers do not trust ICSs because of concerns about commission biases and lack of full market coverage. To be fully effective, ICSs also ought to cover non-price dimensions such as product quality and after-sales service. Changing the economic model from the current two-sided platform to a one-sided platform could solve these problems. In order for this to occur, changes or clarifications to existing EU consumer laws might need to be made.     

A SELECTION FROM THE RESER CONGRESS IN GRANADA—Growth,Employment and Location of Services: New Trends in a Global World

RESER is an interdisciplinary European network of social scientists linked by a common interest in service industries, occupations and geographies. The annual RESER research conference has become the annual platform and meeting place for European researchers and policy makers working on service providers. It offers an opportunity for the exchange of ideas concerning the cutting edge of service research and is open to all researchers interested in the topic. The RESER 20051 1. The 2005 RESER congress was held in Granada (Spain). The congress theme was ‘Growth, employment and location of services: new trends in a global world’. View all notes conference was focused on the theme ‘Growth, Employment and Location of Services: New Trends in a Global World’. The conference dealt with three main issues: i) service competitiveness, ii) outsourcing, off shoring and delocalisation: implications for services and iii), challenges for public services in a global world.     

发挥网络平台的作用积极推进政务公开

政务公开网络平台,是依托互联网实现政务公开、满足社会公众服务需求的综合性网络平台。它直接面向社会公众,具有方便快捷、覆盖面广、时效性强和贴进群众生活等特点。积极发挥网络平台的监督作用对于政府管理创新,深化行政管理体制改革,积极推进政务公开,具有十分重要的意义。政府应采取由形象展示向便民服务转变;增加沟通交流,发挥群众的积极性;建立公共信息服务与企业网站的联系体系;加强监督,建立网络平台的保障机制等措施,从而充分发挥网络平台的作用。     

Measurement of Customer Perceptions of the Retail Bank Service Delivery System

The purpose of this research was to develop measures of concepts related to retail bank customers' perceptions of retail bank services delivery systems. The results of the research indicate four potentially important aspects of the retail bank services delivery system are (1) general bank personal service, (2) teller personal service, (3) reactton capacity , and (4) location convenience. The research results support the hypotheses that retail bank customers' perceptions of these issues may be related to customer satisfaction and intentions to do business with the bank in the future, intentions to purchase additional products and services, and intentions to give the bank a larger percentage of the customer's business.     

Platform thinking for services: the case of human resources

This paper tests the utility of platform thinking, a design principle that has so far been applied to product development yet under-researched in service settings, for improving the value of services. A key principle of platform thinking is to balance the reuse of service components with the heterogeneity in user needs. Tuning services to specific user needs is valuable, but differentiating services when user needs are homogeneous may decrease service quality and increase cost. Using data from 676 human resource management services, this study finds that the service value is highest when the service provision is matched with the commonality potential of the services. The results indicate that using the wrong delivery channel decreases the service value which eventually could decrease the service value for an organization's external customers. These empirical findings demonstrate the relevance of platform thinking for service design and challenges conventional design criteria used for optimizing service delivery.     

我国专业化创业服务体系的研究与思考

创新驱动正成为我国经济高质量发展的关键，创业服务平台作为我国中小微企业创新创业的重要载体，服务模式和服务质量对助力创新经济具有重要意义。通过梳理国内众创空间、大学科技园、科技企业孵化器等多层面的创业服务平台运营现状，分析创业服务体系对科技创新和产业发展的显著作用，提出专业化服务能力建设对于推动战略性新兴产业的快速发展，支撑我国产业创新发展和“双创”升级具有重要价值并提出相应的推进策略。     

Platform quality factors influencing content providers’ loyalty

This study investigates what platform quality factors affect the contents of the loyalty of content providers to support the continued expansion and sustainability of online platforms. It analyses empirically the influence of platform quality on the satisfaction with and loyalty to the service as well as on the platform's ability to secure content providers from a survey of 222 platform users. It confirms five significant findings for platform quality and user loyalty. First, all five factors of SERVQUAL have meaningful effects on platform user satisfaction. Second, factors affecting service quality differ by gender. Third, while male users regard platform technology as most critical, female users are more concerned about platform events and interests. Fourth, female users care more about customer responses than male users do; however, the user interface is the most critical aspect for both genders. Finally, platform quality has a significant impact on satisfaction and loyalty among content providers. It identifies the importance of platform service quality as a factor to increase user (content providers) loyalty on the platform. And it also investigates differences according to user gender by subdividing platform service users and indicates how service quality effects can change according to user characteristics.     

Big social data and customer decision making in vegetarian restaurants: A combined machine learning method

Customers increasingly use various social media to share their opinion about restaurants service quality. Big data collected from social media provides a data platform to improve the service quality of restaurants through customers' online reviews, where online reviews are a trustworthy and reliable source that helps consumers to evaluate food quality. Developing methods for effective evaluation of customer-generated reviews of restaurant services is important. This study develops a new method through effective learning techniques for customer segmentation and their preferences prediction in vegetarian friendly restaurants. The method is developed through text mining (Latent Dirichlet Allocation), cluster analysis (Self Organizing Map) and predictive learning technique (Classification and Regression Trees) to reveal the customer’ satisfaction levels from the service quality in vegetarian friendly restaurants. Based on the obtained results of our experiments on the data vegetarian friendly restaurants in Bangkok, the models constructed by Classification and Regression Trees were able to give an accurate prediction of customers' preferences on the basis of restaurants' quality factors. The results showed that customers’ online reviews analysis can be an effective way for customers segmentation to predict their preferences and help the restaurant managers to set priority instructions for service quality improvements.     

Technology Advancements for Service Marketing and Quality Improvement

Abstract

Many organizations are investing their resources to stake their claim that Web and automatic data capture (ADC) systems as an extension of their current business operations in order to improve existing quality assurance programs. Specific technology advancements and continuous quality improvement initiatives of four service industry departments in Pittsburgh, PA, USA were inspected and documented for this paper. The four companies and their associated departments analyzed were Mellon Global Securities' Services Advisor Services Group, Eckert, Seamans, Cherin, & Mellott, LLC's Records Management Department, Mellon Financial Corporation's Global Cash Management Check Collections and Disbursements Department, and Circuit City and their electronic service departments.