服务是心

<正> 一、服务是诚心 “无信不为经商事,有信总得故人来”。经商必须有宗教信徒般的虔诚,真正把顾客当上帝,而不是把顾客当财神。 同仁堂上海分店的一名服务员曾经有一次在临近下班时突然回想起早上回答一位购药顾客的询问     

服务贸易有力举措——大力发展服务品牌

加入WTO后,随着我国服务贸易的自由化程度不断加深,国内服务业面临的竞争也更加激烈,品牌效应在国际服务市场上的作用日益突出,所以,引入服务品牌竞争机制是我国服务贸易面对加入WTO冲击的有力对策。但是,目前我国的服务品牌处于起步阶段,仍需要服务企业的高度重视、科学培育和法律的有效保护,才能对服务贸易起到巨大的推动作用     

中国发展服务业政策与发展服务贸易政策的结合

20世纪60年代,世界主要发达国家的经济重心开始转向服务业,产业结构呈现出"工业型经济"向"服务型经济"转型的总趋势.目前,全球服务业增加值占GDP,比重达到60%以上,主要发达国家达到70%以上,即使是中低收入国家也达到了43%的平均水平.     

服务就是最好的投资指南

扬州经济开发区位于扬州市区西南部．南濒长江、东临京杭大运河、西接古运河、北连新区．国家一类对外开放口岸扬州港就在开发区内。     

世界服务业和服务贸易发展趋势——兼评中国服务业的开放与对策

当今世界服务贸易迅速发展,全球经济竞争的重点正从货物贸易转向服务贸易,扩大服务贸易,改善服务贸易结构,是提高我国参与国际分工和竞争能力的新举措。《国民经济和社会发展第十一个五年计划纲要》明确提出要大力发展服务贸易,我国服务贸易的进出口总额要由2005年的1582亿美元上升到2010年的4000亿美元。制定我国的服务贸易发展战略,必须在全球服务贸易发展的大背景下来思考。本文对世界服务业和服务贸易发展的新特征与趋势,特别是对中国经济的影响作了相关的研究与分析。     

THE ASTONISHING REGULARITY OF SERVICE EMPLOYMENT EXPANSION

An update of Victor Fuchs analysis shows an astonishing regularity of the relationship between per capita income and service industry employment. The two major theoretical hypotheses for the growth of the service sector, shifts in final demand towards services and the technological stagnancy of services, are then analyzed. Theories achieve simplicity and clarity from radical assumptions and it is therefore not surprising that empirically both dimensions are relevant. Shifts in final demand to services—especially of private consumption, however, gained importance over the last decades indicating a fundamental change of the division of labor: the marketization of household production, which is analyzed finally.     

GETTING PRIMARY CARE ON THE NATIONAL HEALTH SERVICE

As a result of a request from the Royal Commission on the NHS, the Welsh Consumer Council carried out a sample survey of two groups of people: parents of children under 10 and the elderly (aged 60 or over). The purpose of the study was to find out how accessible GPs, chemists, dentists, opticians and chiropodists were, and the two sampled groups were thought to consist of those likely to make the heaviest demands on these services. A higher proportion of the parents, compared with the elderly, experienced difficulties in getting to see the GP and obtaining treatment. The attitude and manner of doctors, the rushed nature of consultations, long waits for appointments and the response to requests for home visits were all criticized, albeit by a minority. Nearly half the parents asked the chemist for advice about minor ailments. Concerning dental and ophthalmic treatment, the main problem was cost. Some elderly people had long and painful waits between chiropody appointments and the chiropody service appears to be understaffed.     

上海首座服务外包大楼登台亮相

上海．淮海中路．柳林大厦——这些名字一个个如雷贯耳．然而组合在一起．却是这栋大厦一次次的重新定位、重新招商。 最近．柳林大厦的最新规划又一次出现在新闻界视野——打造上海第一座服务外包商务楼．将国内乃至世界上著名的外包企业集合于这栋大楼。     

新一轮服务业开放的政策选择

我国改革开放近30年,改革成就有目共睹,但前一阶段我国开放的重点主要以制造业为中心,既有成功的经验,也有值得总结的方面.本文就新一轮改革开放特别是服务业开放的政策进行分析.     

中国发展服务贸易的战略思考

当今世界服务贸易迅速发展,全球经济竞争的重点正从货物贸易转向服务贸易.扩大服务贸易,改善服务贸易结构,是提高中国参与国际分工和竞争能力的新举措.     

论加入WTO后过渡期我国服务贸易法律体系的构建

构建我国可持续发展的服务贸易法律体系是我国加入WTO后立法工作的一项重要的内容。本文通过分析我国服务贸易法律存在的缺陷,以及加入WTO后过渡期我国有关服务贸易法律必须与《服务贸易总协定》(GATS)规范接轨的要求后,提出了如何来构建和完善我国服务贸易法律框架的可持续发展的具体原则路径。     

THE EMPOWERMENT OF FRONTLINE SERVICE STAFF IN 3PL COMPANIES

Research on third‐party logistics (3PL) service providers has focused more on managing customer relationships than on managing the frontline personnel who interact with customers on a daily basis. Thus, even though the overall need for 3PL's to be market‐oriented is well‐recognized, relatively little is known about how 3PL companies support and develop frontline service staff to provide better service. This study draws on 3PL company site managers' responses to a postal survey that examines the influences of internal communication, customer service training and managerial coaching for customer contact employees on the relationship between market orientation and frontline service recovery empowerment.     

基于客户行为的web服务聚合原型系统设计

这篇文章设计了基于客户行为的服务资源聚合原型系统,该原型系统以客户个性化需求为重点,挖掘其行为模式以及相关Web服务资源,研究服务资源之间的关联关系,组合web服务,实现各种异构的服务资源之间的聚合,满足客户的需求,提高服务效率。     

THE IMPACT OF INTERNAL MARKETING EFFORTS IN DISTRIBUTION SERVICE OPERATIONS

Marketing efforts can offer firms a greater competitive advantage by overtly stimulating the impact of frontline logistics employees on customer value creation. In such a situation, internal marketing becomes the strategy of choice in both service and product support contexts. A broad marketing mix framework is introduced shifting the traditional application from marketing products to marketing the workplace to logistics distribution employees. Research findings support a multidimensional operationalization of internal marketing. Holistic tests indicate that internal marketing on an interpersonal level is associated with satisfied and higher performing distribution center employees and increased interdepartmental customer orientation.     

努力提高教育质量 提供良好的教育服务

文章指出并分析了教育质量的重要性和在新形势下提高教育质量的具体措施 ,并围绕教育服务观念就提高我国人才培养的质量与今后高教发展作了阐述。     

我国国际旅游服务贸易的竞争力分析——加入WTO后的比较分析

20世纪90年代以来,世界服务贸易增速超过货物贸易,服务业成为国际直接投资、产业转移、提升产业竞争力的重要领域.     

知识密集型服务贸易的内涵、效应与发展趋势

随着世界各国不断提升产业和贸易结构,以知识及其应用为核心的知识密集型服务贸易正成为国际服务贸易最重要的组成部分和竞争热点.国际服务贸易的重心正从传统的劳动、资源密集型服务贸易转向现代的知识密集型服务贸易.     

以新的评价指标认识我国旅游服务贸易的竞争力

旅游服务贸易国际竞争力的强弱是一国能否获得旅游服务贸易优势地位的关键.深刻认识和客观评价我国旅游服务出口国际竞争力已成为我国旅游服务贸易理论研究和产业发展的重要的基础性课题.     

论《服务贸易总协定》国内规制与我国服务贸易法规的完善

一、《服务贸易总协定》关于国内规制的规范及发展1.《服务贸易总协定》关于国内规制的规定《服务贸易总协定》第6条第1款规定“在已做出具体承诺的部门中,每一成员应保证所有影响服务贸易的普遍适用的措施以合理、客观和公正的方式实施”。国内规制是指影响服务贸易的所有“普     

我国会计服务市场面临的挑战及其对策

我国加入WTO后,必须开放会计服务市场,以“保证我国与外国合作的事务所和职业人士享受与东道国同行同等的权利”;“消除市场准入的歧视性壁垒”。因此,加入WTO后的中国会计服务市场竞争将会日趋激烈。对此,我们应采取积极对策,例如,健全审计的法律法规制度,尽快与国际审计惯例接轨,提高注册会计师的职业道德和执业水平等措施。