Convergence and divergence issues in strategic management – Indonesia's experience with the Balanced Scorecard in HR management

Globalization pressures escalate competitiveness and, in response, global companies tend to adopt a handful of Western management practices. One of these is the Balanced Scorecard. However, empirical evidence assessing the transferability and effectiveness of Western best practices into Asian countries is scarce. In particular, empirical evidence relating to the effectiveness of Balanced Scorecard implementations is limited, as is the impact of Asian Balanced Scorecard contextual variables. This article contributes to this gap through the study of a Central Bank of Indonesia (BI) Balanced Scorecard implementation within a conceptual framework that explores convergence and divergence of global management practices. The lessons learned discuss how divergent factors such as national culture, leadership styles, organizational culture and human resource management practices can influence Asian context Balanced Scorecard implementations.     

基于平衡计分卡的科技查新工作个人评价体系

科技查新工作的评价往往局限于查新数量等单方面因素,不能科学、全面的反应科技查新工作的实际情况。文章介绍了平衡计分卡理论并将其应用于科技查新工作指标评价,以平衡计分卡为基础,结合科技查新工作特点,构建了一个包括价值与目标、客户与评价、流程与标准、学习与成长四个维度的科技查新个人工作评价指标体系。     

浅议中小企业如何有效运用平衡计分卡

平衡记分卡是上世纪90年代以来在世界各国企业普遍应用的一种新型战略管理工具,其对企业面向未来根据竞争环境来制定和实施战略起到了重要的作用。很多大企业利用基于平衡记分卡所建立起来的绩效管理系统来进行战略、绩效管理,并取得了显著成效;但是对于相当多的中小企业而言,他们实施平衡记分卡的效果不显著,甚至是失败了。那么,中小企业是否可以引入平衡记分卡这样先进的管理手段呢?在实施中有什么问题?如何解决呢?根据中小企业的特征,对平衡记分卡的设计、实施等环节进行必要的简化,以达到中小企业也能较好运用平衡记分卡的目的。     

层次分析法在平衡计分卡中的应用

平衡计分卡是目前理论与实务界都比较推崇的一种企业业绩评价方法,本文从分析平衡计分卡相对于传统业绩评价指标的特点出发,进而指出:由于平衡计分卡所具有的一系列优点,它应当成为今后企业业绩评价的主要方法,文章重点介绍了如何运用层次分析法来确定平衡计分卡各个指标的权重。     

基于不同竞争战略的平衡记分卡地图

将不同竞争战略和平衡记分卡地图(Balanced Scorecard Strategy M ap,简称 BSC Strategy M ap)相结合,分析构成总成本领先战略和差异化战略的平衡记分卡系统四个方面及其之间因果关系,设计了两种基本竞争战略的平衡记分卡地图。     

The Sustainability Balanced Scorecard – linking sustainability management to business strategy

The Balanced Scorecard of Kaplan and Norton is a management tool that supports the successful implementation of corporate strategies. It has been discussed and considered widely in both practice and research. By linking operational and non‐financial corporate activities with causal chains to the firm's long‐term strategy, the Balanced Scorecard supports the alignment and management of all corporate activities according to their strategic relevance. The Balanced Scorecard makes it possible to take into account non‐monetary strategic success factors that significantly impact the economic success of a business. The Balanced Scorecard is thus a promising starting‐point to also incorporate environmental and social aspects into the main management system of a firm. Sustainability management with the Balanced Scorecard helps to overcome the shortcomings of conventional approaches to environmental and social management systems by integrating the three pillars of sustainability into a single and overarching strategic management tool. After a brief discussion of the different possible forms of a Sustainability Balanced Scorecard the article takes a closer look at the process and steps of formulating a Sustainability Balanced Scorecard for a business unit. Before doing so, the basic conventional approach of the Balanced Scorecard and its suitability for sustainability management will be outlined in brief. Copyright © 2002 John Wiley & Sons, Ltd and ERP Environment.     

超越平衡计分卡的探索:业绩三棱镜与动态多维业绩框架

平衡计分卡的缺陷主要源自于其内在因果关系的不完备。最近出现的两种业绩评价系统试图用不同的方法来超越平衡计分卡:业绩三棱镜改良了因果关系而动态多维业绩框架则完全放弃了因果关系。实际上这两种方法的不同正体现了业绩评价系统构建中规范研究与实证研究的区别与矛盾。     

基于平衡计分思想的食品冷链评价指标研究

随着生活水平的提高,人们对冷藏食品的需求日益增加,冷藏食品供应链应运而生并快速发展。文中首先介绍食品冷链的特殊性及绩效评价的重要性,然后结合供应链绩效评价的一般指标归纳总结出基于平衡计分卡的食品冷链绩效评价指标,并构建指标体系。     

Designing and Implementing an HR Scorecard

Verizon HR has effectively designed and implemented a strategic management system, which is based upon the balanced scorecard model of Dr. David Norton and Dr. Robert Kaplan of Harvard Business School. The HR Balanced Scorecard was conceived with New Economy organizational dynamics in mind. The scorecard uses a broad range of “leading and lagging” indicators—overall strategy, operational processes, customer perceptions, and financials to evaluate the effectiveness of HR initiatives to the bottom line. The HR Balanced Scorecard provides the means to monitor workforce indicators, analyze workforce statistics, diagnose workforce issues, calculate the negative financial impact, prescribe solutions, and track improvements. © 2001 John Wiley & Sons, Inc.     

基于胜任力的企业高层管理人员绩效评价体系研究

本文运用胜任力和绩效管理的有关理论,对构建基于胜任力的企业高管绩效评价体系作了初步探讨;在构建了高层管理人员胜任力维度和要素、EVA综合计分卡的关键绩效评价指标体系的基础上,对模型的实施步骤进行了描述;将胜任力特征导入业绩评价指标体系中,解决了传统业绩评价指标只关注财务指标的缺陷,对新经济形势下的我国企业高管进行绩效的综合评价起到一定的指导作用。     

基于平衡计分卡的X医院人员绩效评估的研究

目前,M医院正在进行全面综合的绩效评估,医院管理者正寻求改善医院的绩效管理。而平衡计分卡不同于传统的绩效考核,只把短期财务指标视为非营利医院绩效的唯一指标,它同时引入了三个新的管理层面,这四个层面把长期战略目标与短期行动联系起来发挥作用。本文以M医院为研究对象,结合问卷的信度与效度分析、描述性统计分析、重要性分析方法来构建非营利医院的绩效指标体系。针对研究结果,探讨M医院实施平衡计分卡的可行性及提出建设性的意见,以利于M医院绩效的提高,促进医院的持续健康发展。     

基于结构方程模型的制造业员工敬业度结构实证研究

员工敬业度管理是企业人力资源管理与开发中的重要环节,通过提升员工敬业度可以有效提高员工个人及其组织的绩效。本文基于结构方程模型对制造业员工的敬业度结构进行探索与验证,开发出包含融入、责任感、投入、集中、尽职、积极主动等12个项目的制造业企业员工敬业度问卷。研究结果表明,员工的敬业度由组织认同、工作态度、精神状态、责任效能四个维度构成且此四维度结构优于双维度和单维度结构,同时敬业度二阶因子模型分析的结果支持敬业度这一高阶因子的存在。     

基于平衡计分卡的六西格玛项目选择指标体系构建

企业如何对六西格玛项目进行选择,选择一个科学的评价体系至关重要。文章借鉴了六西格玛平衡计分卡原理和SWOT企业战略管理分析理论,通过财务、顾客、内部业务流程以及学习和成长四个维度分析,最后经过咨询质量管理专家,对指标进行修正,构建了基于六西格玛平衡计分卡的评价体系,希望能够为六西格玛项目选择提供一个有益的借鉴。     

平衡记分卡和层次分析法在我国物流配送绩效评估中的应用研究

传统的物流配送绩效评估不能适应物流企业发展的需要,本文通过引入平衡记分卡和层次分析法,建立起有效的物流绩效评估体系.平衡记分卡包括财务、顾客、内部业务流程、学习与发展这四个方面的内容,每个方面都包含一系列的定性或定量指标,将这些指标分为不同层次,构造层次结构模型,通过两两比较判断矩阵和一致性检验等方法和步骤,得出各指标的相对权重.从而,在物流绩效评估实际操作时将避免主观因素可能带来的偏差,评估结果将更为全面、准确、客观.     

平衡计分卡在实践中的应用

平衡计分卡理论自诞生就引起了管理学界广泛的关注,有关它的优劣论述很多,本文选择从实践的角度加以分析:一方面,随着实践的发展,平衡计分卡逐步显现出了由浅至深的三个层次的管理功能,对于组织而言,它的作用日益显著;另一方面平衡计分卡在实际应用中随着运行的不同阶段也面临着较多的困难,本文认为它并不是一个成熟的、普遍适用的模式,对它的运用将比想象中更需要管理能力。     

综合EVA与BSC的外包绩效评估指标体系

采用相关性理论对BSC提供的指标进行筛选，计算不同指标与EVA之间的相关系数，建立以EVA为核心指标，其他指标为补充指标的外包综合绩效评估指标体系。     

Financing Enterprises in the Czech Republic: Debt and Firm-specific Variables

This paper investigates the effects of firm specific variables on indebtedness, and thus financing decisions in the Czech Republic during the first years of transition. By estimating a Structural Equation Model with latent variables, the paper analyses the determinants of credit demand and supply in order to understand to what an extent they testify the transformation of both enterprises financing strategies and credit allocation policies and thus the emergence of a new financial discipline. This revised version was published online in July 2006 with corrections to the Cover Date.     

供应商平衡记分卡:基于供应链管理的合作伙伴选择与评价模型

基于全面完备性、简洁科学性以及可拓展性原则,借鉴绩效管理中平衡积分卡的设计思想,从财务信用、服务水平、供货能力、创新发展四个维度创造性的构建起供应链管理模式下的供应商选择与评价模型,并在利用熵权法确定相关指标权重的基础上,应用TOPSIS法探讨确定供应链管理中最佳战略合作伙伴的实际操作方案。     

Technological capabilities,resilience capabilities and organizational effectiveness

Abstract

Previous research has defined resilience as a desirable characteristic for an organization and its members to possess when circumstances adversely change. Resilience is analysed through different perspectives as organizational responses to external threats, organizational reliability or employee strengths. However, the role of resilience in enhancing organizational effectiveness is not fully understood. Grounded in organizational ambidexterity, the current research tests the value of resilience capabilities developed through specific Human Resource Practices (HRPs) in the context of ever-changing market conditions. This paper argues that as well as technological capabilities, HRPs that build resilience within an organization are needed to successfully implement technological change. Resilience capabilities are a mediating factor between technological capabilities and organizational effectiveness, whilst environment dynamism and competitive intensity are moderators of this relationship. Using a primary sample of 205 manufacturing firms, a model is presented and tested using Structural Equation Modelling. The results reinforce the importance of HRPs in building resilience which helps firms to continuously adjust to change and subsequently enhance their organizational effectiveness.     

浅析基于平衡记分卡的战略执行

本文介绍了平衡记分卡的基本原理,并对基于平衡记分卡的战略执行进行分析,最后总结了在实施的过程中可能遇 到的问题。