软件项目投产运行过程中的问题管理

问题管理是IT服务管理中的一项重要内容。通过对软件项目投产运行过程中的问题管理，消除引起问题的根本原因，防止问题的再次发生，从而提高IT部门的服务质量和管理水平，提高用户的满意度和使用效率以及技术人员处理问题的能力。     

在项目开发中全程引入软件维护理念

一位编程大师曾说：“哪怕程序只有三行长，总有一天你也得对它进行维护。”     

组织过程资产在项目管理工作中的分类实践

组织过程资产来源于所有参与项目的组织以及所有项目,来自于能够帮助项目成功的任何同项目有关的资产。这些资产既包括正式和非正式的计划、方针、程序和指导原则,也包括组织在项目中吸取的教训和历史信息。     

商业银行数据仓库项目需求管理过程探析

随着IT技术的不断发展、金融市场竞争加剧及自身经营与管理的深化,国内多数商业银行在21世纪初期开始实施数据仓库项目,并逐步以这一数据平台为依托,开发出支持各种决策分析的应用。由于数据仓库项目在国内还是一个比较新鲜的事物,各家商业银行的建设历程、实施方式也各不相同,需求管理过程也有差异,本文以中国建设银行（以下简称“建行”）的实践为例,与大家一起探讨数据仓库的需求管理过程。     

电子档案系统N＋1应急备份策略及实施方案

2008年北京奥运会期间,根据中国工商银行关于做好生产各系统应急演练工作的要求,中国工商银行江西省分行（以下简称＂江西分行＂）为确保电子档案系统（小型机部分）所涉及的内容管理（CM）服务器、Web服务器、数据库（DB）服务器的安全稳定运行,制定了应急备份策略和实施方案,经过演练,证明此方案有效地保障了奥运会期间电子档案系统的安全稳定运行。     

谈谈审计过程中几次质的飞跃

在整个实质性测试的过程中,都要通过实施必要的审计程序,形成相应的审计工作底稿,再对所有的工作底稿进行汇总,依据汇总结果形成相应的书面审计报告。以笔者的体会,这里有几次不同的质的飞跃,特此提出,与同仁们探讨。     

Choosing project risk management techniques. A theoretical framework

The pressure for increasing quality while reducing time and costs places particular emphasis on managing risk in projects. To this end, several models and techniques have been developed in literature and applied in practice, so that there is a strong need for clarifying when and how each of them should be used. At the same time, knowledge about risk management is becoming a matter of paramount importance to effectively deal with the complexity of projects. However, communication and knowledge creation are not easy tasks, especially when dealing with uncertainty, because decision-making is often fragmented and a comprehensive perspective on the goals, opportunities and threats of a project is missing. With the purpose of providing guidelines for the selection of risk techniques taking into account the most relevant aspects characterising the managerial and operational scenario of a project, a theoretical framework to classify these techniques is proposed. Based on a literature review of the criteria to categorise risk techniques, three dimensions are defined: the phase of the risk management process, the phase of the project life cycle and the corporate maturity towards risk. The taxonomy is then applied to a wide selection of risk techniques according to their documented applications. This work helps to integrate the risk management and the knowledge management processes. Future research efforts will be directed towards refining the framework and testing it in multiple industries.     

Structured settlement annuities, part 1: overview and the underwriting process

Structured settlement underwriting is the underwriting of medically impaired lives for the purchase of an annuity to fund the settlement. Other than risk assessment, structured settlement (SS) underwriting has little in common with traditional life insurance underwriting. Most noteworthy of these differences is the relative lack of actuarial data on which to base decisions about mortality and the necessity for prospective thinking about risk assessment. The purpose of this paper is to provide a foundation for understanding the structured settlement business and to contrast the underwriting of structured settlements with that of traditional life insurance. This is the first part of a two-part article on SS annuities. Part 2 deals with the mortality experience in SS annuitants and the life-table methodology used to calculate life expectancy for annuitants at increased mortality risk.