女大学生服装顾客感知价值的维度分析与实证研究

文章结合服装行业及女大学生消费的特点,对影响女大学生顾客感知价值的要素及维度进行分析及假设,通过实证研究,得出女大学生顾客感知价值的维度主要有即产品外在特性、产品内在特性、感知服务质量、社会及情感价值、产品价格、获取便利性、会员制度7个.     

手机市场顾客感知价值维度的实证分析

本文首先对感知风险维度己有的研究进行回顾与总结，然后利用焦点小组与深度访谈技术对手机市场的顾客感知价值进行了定性探查，从而形成该行业感知价值构成的初始要素，通过调研搜集数据，并使用因子分析等统计技术得出了该行业顾客感知价值的维度：产品核心性能、产品伴随性能、价格、品牌与广告。     

手机银行APP顾客感知价值的研究

采用探索性因子分析法构建手机银行APP顾客感知价值维度。在此基础上,对消费者使用意愿与手机银行APP顾客感知价值维度的关系进行实证分析。研究结果表明:手机银行APP顾客感知价值包括功能价值、经济价值、情感价值、社会价值和感知成本5个测量维度。其中,功能价值、情感价值、经济价值、社会价值与消费者使用手机银行APP意愿正相关,且影响程度按上述顺序逐步递减;感知成本与消费者使用手机银行APP的意愿负相关,但影响程度低于功能价值和情感价值。     

顾客感知价值与品牌承诺关系的实证分析

通过以顾客感知和品牌承诺理论为基础,从感知质量、感知服务、感知便利、感知重要性、感知吸引度五个方面分析顾客对笔记本电脑市场的理性品牌承诺的影响作用,得出顾客感知价值理论直接影响顾客对品牌的承诺.而且表明顾客的理性承诺是形成情感性品牌承诺的直接原因,最终形成顾客忠诚,从而也间接的验证了顾客价值主导理论等结论.顾客对产品质量的优劣和服务成本的大小很敏感,因此"卓越的质量,优秀的服务"仍是取悦消费者最重要的手段,同时,产品和品牌的重要性也密不可分.对于厂商而言,用更好的设计,采用更符合顾客口味的广告策略,合理的品牌定位等是吸引顾客长期购买的重要手段.     

工业品营销中顾客感知价值分析

随着中国市场经济的快速发展,科技水平的提高,工业品市场竞争将更加激烈,而关于工业品营销理论研究较匮乏,现实又很需要工业品营销指导,文章把顾客感知价值引入到工业品营销中来,对工业品营销中顾客感知价值进行探讨,分析顾客感知价值对工业品营销策略的影响。     

顾客感知价值理论文献综述

顾客感知价值起源于20世纪80年代的西方,是伴随着市场经济的飞速发展、市场竞争的加剧,消费者占据消费主权,企业为了使顾客满意、获得更多的消费者、加强自身竞争优势而产生的。通过回顾和整理国内外学者对顾客感知价值的研究,以期望对企业在如何应对顾客感知价值方面有所启发。     

大学生网络购物顾客感知价值维度研究

基于对顾客感知价值要素的研究,初步构建网络购物模式下顾客感知价值要素体系,基于探索性因子分析发现大学生网购消费者的顾客感知价值由风险、网站设计、成本、服务、体验和便捷性六个要素构成,为网络商家提升大学生网购消费者顾客价值的感知,提高顾客满意度,实施有针对性的营销活动提供了依据。     

基于顾客感知价值的天福集团营销策略分析

本文以中国大陆茶业的第一股天福集团为研究对象,先对顾客感知价值的定义、驱动因素和维度进行阐述,再分析天福集团的营销策略对顾客感知价值的应用情况,提出相应的营销策略建议。     

银行理财产品顾客感知价值研究

本文在对现有顾客感知价值内涵和构成的文献进行综述后,结合银行理财产品发展现状,通过深度访谈,提出银行理财产品顾客感知价值的构成模型及各维度价值的内涵。     

顾客体验对感知价值和顾客忠诚的影响

顾客体验、感知价值和顾客忠诚相关理论皆为比较成熟的理论,顾客体验对感知价值、顾客忠诚具有重要影响。现将顾客体验相关理论研究拓展至共享单车领域,同时对其提出合理化建议和针对性改进意见,结果表明此研究丰富了顾客体验维度理论,对共享单车企业的管理具有相关借鉴意义。     

消费者减少绿色食品感知风险的实证研究

本文以绿色食品为研究对象,在问卷调查的基础上对消费者的感知风险进行初步研究,归纳出减少感知风险策略的五种类型以及人们通常采取的风险降低策略,发现对于不同感知风险类型,消费者会采取不同的规避风险措施。最后,为绿色食品生产企业提出建议。     

Information Technology Professionals’ Perceived Organizational Values and Managerial Ethics: An Empirical Study

This paper summarizes the results of an analysis of empirical data on ethical attitudes of professionals and managers in relation to organizational core values in the Information Technology (IT) industry. This study investigates the association between key organizational values as independent variables and the ethical attitudes of IT managers as dependent variables. The study also delves into differences among IT non-managerial professionals, mid-level managers, and upper-level managers in their ethical attitudes and perceptions. Research results indicated that IT professionals from mechanistic organizations were much more likely to report – compared to those from organic organizations – that managers in their corporate environment engage in behaviors considered unethical and that successful managers were more unethical relative to unsuccessful managers. There were significant differences between the upper-level managers and the mid-level managers and between the mid-level managers and the IT non-managerial professionals on certain key ethical issues. This paper discusses the conceptual framework, hypotheses, research methodology, data analysis, implications of the findings, and suggested areas of further research. K. Gregory Jin, D.B.A, is Professor of the MIS Department, Ancell School of Business, Western, Connecticut State University. He has published numerous conference papers, chapters, and articles in such areas as MIS professional ideology and ethics, communication and control, behavioral issues in information systems development, role of IT and human factors in business process reengineering, service learning in database design, systems theory, MIS participant action research strategy, and political factors in IT management. He has more than twenty years of MIS administrative and professional experiences. He holds a D.B.A. in Information Technology Management from George Washington University. He is a member of the Association of Information Technology Professionals and a former member of DSI. Ronald G. Drozdenko, Ph.D., is Professor and Chair of the Marketing Department, Ancell School of Business, Western Connecticut State University. He is also the founding Director of the Center for Business Research at the Ancell School. Dr. Drozdenko has co-directed more than 100 proprietary research projects since 1978 for the marketing and research and development departments of several corporations, including major multinationals. These projects were in the areas of strategic planning, marketing research, product development, direct marketing, and marketing database analysis. Dr. Drozdenko co-authored Optimal Database Marketing: Strategy, Development and Data Mining and also has published professional and academic articles and book chapters. He holds a Ph.D. in Experimental Psychology from the University of Missouri and is a member of the American Marketing Association, the Society for Consumer Psychology, and the Academy of Marketing Sciences. Richard A. Bassett, D.P.S, is an Associate Professor of Management Information Systems at Western Connecticut State University. He was founder and CEO of Bassett Computer Systems, Inc. for 17 years where he was involved with the design and implementation of information systems for hundreds for small and midsized businesses. He has authored several papers and articles in such areas as web-design as a web-master, web-based course design, the security threats and concerns faced by telecommuters, minimal steps required to secure a Local Area Network and the technology decision challenges which growing companies face. He is actively involved with technology endeavors of numerous nonprofit organizations including: The Children’s Center, Bridges of Milford, North Haven Rotary, Communicare, and the Amber Alert System. He holds a D.P.S. in Computing from Pace University.     

Perceived Effectiveness of Simulations in International Business Pedagogy

Abstract

This paper examines the perceived effectiveness of simulations in teaching international business. A survey of third and fourth year Canadian students who participated in a web-based international business simulation was conducted using a structured questionnaire. Factor analysis was used to understand the underlying relationships in the resulting data. The study finds that, compared to traditional approaches, e.g., textbooks and cases, students viewed the simulation as a more effective learning tool. The game stimulated interest and participation among students and was effective in fostering teamwork. The simulation was also viewed as being effective in providing students with an appreciation of the international context and complexity of cross-national decision-making.     

Effects of Production Location on Perceived Automobile Values

Abstract

The factors contributing to a positive brand image and the impact of a lower cost production location have typically been treated as independent. In the international arena, two streams of literature have developed around these two issues. The so-called Country-of-Origin (COO) literature has dealt primarily with consumer perceptions and evaluations of foreign-made products, while the Foreign Direct Investment (FDI) literature has focused on the determinants of investments by firms operating in foreign countries. We believe that a major reason for the lack of influence of COO studies on FDI is the typical format of the results of COO research, which tend to involve average values on various psychometric-type measurement scales. This paper demonstrates a method for generating monetary values in COO research via conjoint analysis. One such result, reported herein, is that a change in the production location of a $17,000 automobile from the USA to Mexico results in a change in value of $1,952 among a particular group of consumers. Hopefully, this type of result will be more meaningful to FDI researchers and practitioners than scaled items, and lead to their consideration of the relatively consistent findings of the COO literature in the future.     

不同产品感知风险的实证研究

信息不充分性是感知风险的直接来源,若要研究不同产品的感知风险,就应把信息不充分性作为中介变量。本文把信息和产品划分为多种类型,建立了产品、信息和感知风险的一般结构关系模型,根据分类选择了4种产品进行了实证分析。研究表明,在不同产品购买中消费者对不同信息的关注程度,以及不同信息的不充分性对感知风险的影响存在显著差别。     

产品伤害中网络与企业响应对顾客感知风险的影响

随着网络媒体的日渐盛行,网络对企业和顾客的影响也越来越大。文章通过两个现场实验,分析了产品伤害危机中网络与企业响应以及网络信息不同呈现方式对顾客感知风险的影响。研究结果表明,面对正面网络响应,企业积极响应和无响应对顾客感知风险的缓解要优于企业消极响应,而面对负面的网络响应,企业积极响应优于无响应或消极响应;网络信息都是正面时,顾客感知风险最低,网络信息先负后正时,顾客感知风险要小于先正后负。     

The Purpose of Trade Union Values: An Analysis of the ACTU1 Statement of Values

This paper uses the Australian Council of Trade Unions (ACTU) statement of union values as its point of departure to explore the purpose and role of trade union values. Specifically, the paper questions whether the role of values is purely symbolic, serving as a guide to unions, or whether values have a broader role. Furthermore, the paper questions the scope of the ACTU statement, which is currently based on the public work of unions. In conducting this analysis, union values are compared to the broader human values; moreover, the scope of the document is assessed against the historic activity and behaviour of unions as represented in extant union theory. Subsequently, the paper uses the emerging role of union values to critique the ACTU statement, concluding that while this statement makes a valuable contribution to union practice and debate, it can be extended to encompass other, more private areas of union activity.     

An Empirical Validation of Perceived Importance and Behavior Intention in IT Ethics

Robin et al. (1996) suggested a new construct when studying ethical behavioral intention which they entitled PIE (perceived importance). They empirically tested the PIE construct and found it to significantly impact both ethical judgment and behavioral intention. The present study extends and validates Robin et al.s work on PIE using a different context, different scenarios and a different sample. The findings indicate strong support for the validity of Robin et al.s PIE instrument and show PIE to significantly influence ethical judgment (attitude) and behavioral intention. This study also indicates the sex of the individual affects the individuals perception of importance and is a significant influence of ethical judgment and behavioral intention. Future ethical models and studies should include PIE as a possible influence on behavioral intention.Timothy Paul Cronan is Professor of Information Systems and M.D. Matthews Lecturer in Business at the University of Arkansas, Fayetteville. Dr. Cronan received his D.B.A. from Louisiana Tech University and is an active member of the Decision Sciences Institute and The Association for Computing Machinery. He has served as Regional Vice President and on the Board of Directors of the Decision Sciences Institute and as President of the Southwest Region of the Institute. In addition, he has served as Associate Editor MIS Quarterly. His research interests include ethics in computing, local area networks, downsizing, expert systems, performance analysis and effectiveness, and end-user computing. His publications have appeared in Decision Sciences, MIS Quarterly, OMEGA The International Journal of Management Science, The Journal of Management Information Systems, Communications of the ACM, Journal of End User Computing, Database, Journal of Research on Computing in Education, Journal of Financial Research, as well as in other journals, and Proceedings of various Conferences. Lori N. K. Leonard is an Assistant Professor of Management Information Systems at the University of Tulsa. Dr. Leonard received her Ph.D. from the University of Arkansas and is an active member of the Decision Sciences Institute. Her research interests include electronic commerce, electronic data interchange, ethics in computing, simulation, and data warehousing. Her publications have appeared in Journal of Computer Information Systems, Information & Management, Journal of the Association for Information Systems, Journal of Organizational Computing and Electronic Commerce, Journal of End User Computing, as well as in other journals, and Proceedings of various Conferences. Jennifer Kreie is Associate Professor in Business Computer Systems at New Mexico State University. Dr. Kreie received the Ph.D. from the University of Arkansas. Her research interests include ethics in computing, end-user computing, systems development, and computer-aided instruction. She is an active member of the Decision Sciences Institute, the Association of Computing Machinery and the Association of Information Technology Professionals. Her publications have appeared in Communications of the ACM, Decision Support Systems, Journal of End User Computing, Journal of Accountancy, and the National Accountant as well as Proceedings of several Conferences.     

物流服务质量影响因素与顾客忠诚度

物流服务是现代服务业的一个重要组成部分,物流服务质量对提升企业竞争力具有重大影响。影响物流服务质量的因素主要有信息能力、配送能力、售前售后服务能力、匹配能力和创新能力。其中,售前售后服务能力、信息能力、配送能力对物流顾客感知满意度的影响具有显著性,匹配能力和创新能力对顾客感知满意度的影响较为显著。顾客感知满意度显著影响顾客的忠诚度,并且两者之间存在较大的路径系数。     

When Ethical Transgressions of Customers Have Beneficial Long-Term Effects in Retailing: An Empirical Investigation

The conventional wisdom, grounded in deontological ethics, is that retailers should extinguish unethical customer behavior. However, there exists an opposing teleological view that unethical behavior may be tolerated if its ultimate consequences are beneficial for all stakeholders. This is supported by a survey of retail managers conducted by the authors that revealed over 80% of the respondents are inclined to tolerate unethical customers whose actions have beneficial effects. The primary goal of this research is to investigate the boundaries of this teleological perspective, that is, whether ethical transgressions that appear to have negative short-term consequences for the retailer and other ethical customers can have beneficial longer-term consequences for all parties. We examine this question empirically with a longitudinal dataset, covering seventy weeks and over 48,000 accounts, from a popular Swiss online retailer. We focus on increased revenues and customer engagement as the benefit for the retailer. Our results show that customers registering multiple accounts in violation of the retailer’s policy comprise fewer than 11.5% of accounts, yet generate more than 27.6% of the retailer’s revenue. Specifically, their behavior leads to higher retailer revenues and greater engagement by other customers in the long-run. We discuss the implications of this insight for retailing managers as well as scholars.