‘How's the Service?’ A Study of Service Quality Perceptions across Sectors and Source Markets

This study assessed the performance of the hotel, retail and travel agency sectors in Hong Kong. The importance–performance analysis (IPA) model and various statistical techniques were employed to examine visitors’ cognition of the importance and performance of pertinent service quality attributes and to better understand the factors that may influence their overall satisfaction across different sectors and source markets. Whereas the multivariate analysis of variance and analysis of variance tests suggest no significant differences in service quality perceptions across the three sectors, the IPA revealed that these sectors differ qualitatively in terms of which service quality attributes are most critical. The findings further suggest a negative relationship between cultural distance and satisfaction with Asian tourists being less satisfied than their non‐Asian counterparts. The results hold important managerial implications for resource allocation and service quality improvement in specific areas. Copyright © 2011 John Wiley & Sons, Ltd.     

‘Does it Really Affect Me?’ Tourism Destination Narratives,Destination Image,and the Intention to Visit: Examining the Moderating Effect of Narrative Transportation

The extent to which tourism destination marketing narratives with different themes influence readers by imaginatively ‘transporting’ them is quite varied. This study investigates the different degrees of influence such narratives have on destination image and the intention to visit, exploring how the intensity of readers' experiences of being transported by narratives with different themes can influence their intention to visit the places described. Our results reveal the extent to which different narrative themes affect destination image and significantly influence readers' intention to visit. The extent to which narratives with different themes make readers feel transported also has a significant moderating effect on their intention to visit. Copyright © 2015 John Wiley & Sons, Ltd.     

How does weather affect bikeshare use? A comparative analysis of forty cities across climate zones

This study examines the effect of weather on bikeshare use. We employ data from forty Public Bicycle Sharing Programs located in forty cities (16 countries) across five different climate zones, spanning tropical to boreal climates. Our curated dataset is longitudinal and consists of nearly 100 million cycling trips. Key findings include: (a) the most significant variable, particularly on weekdays, is the time of day, followed by precipitation; (b) in most cities, usage increases on weekdays and weekends up to a point around 27 to 28 °C, before declining; (c) usage by hour usually follows a bimodal or trimodal daily pattern on weekdays, except for schemes which are too small to serve a commuter function (weekend and weekday usage is similar in small schemes); (d) weekend usage peaks at around 2 to 3 pm in most schemes, except those in hotter climates where the peak is around 5 pm; (e) precipitation negatively affects female ridership more than male ridership; and, (f) a changing climate is likely to affect cycling by boosting ridership in cold climates and lowering ridership in warm climates, but the effects will likely be small. In the spirit of reproducibility, all data and R code are publicly available.     

How does the propensity of living near rail transit moderate the influence of rail transit on transit trip frequency in Xi'an?

Many cities have made massive investments on rail systems to substitute transit for driving. Some studies have considered the confounding effect of attitudes in the connections between rail transit and travel behavior. However, they often focused on the average effect of rail transit and assumed that individuals' responses to transit improvements do not vary by their tastes. Using the 2014 data from Xi'an in China, this study explores the interaction effect between metro transit (heavy rail) and the propensity (i.e., predicted probability) of living in neighborhoods with metro transit on transit use. The propensity is positively associated with commute by metro transit and bus. Further, individuals with a strong propensity use transit equivalently no matter whether they live near metro transit, but metro transit tends to promote transit commute for those with a weak propensity of living near metro transit. Overall, building a rail line helps enhance transit ridership. Planners should also consider the variation in responses by individuals with different tastes when using policies to shape urban travel.     

Does a Terroir Product Tell the Same Story to Tourists,Day‐trippers and Local Consumers? The Moderating Role of Variety‐seeking Tendency and Perceived Authenticity

The issue of segmentation of the culinary tourism market is central for local economic actors because many products and activities address several marketing targets, including tourists and residents. This research shows that the assessment of the attributes of a terroir cheese is not altered by the consumer's tourist status. In contrast, taking into account the underlying motivations behind culinary tourism, an individual variable (the variety‐seeking tendency) and a variable related to the product (its perceived authenticity) appear as relevant segmentation criteria for such a culinary tourism product. Copyright © 2015 John Wiley & Sons, Ltd.     

An assessment of ‘international best practice’ in visitor attraction management: does Scotland really lag behind?

This paper compares and contrasts selected management practices among visitor attractions in Scotland, Australia, Canada and New Zealand. The catalyst for the study was the growing perception that management practices among visitor attractions in Scotland are becoming increasingly outdated and that the sector needs to learn from ‘international best practice’ in this respect. A postal questionnaire was sent to all paid‐admission visitor attractions in the four countries. In total, 1022 visitor attractions replied, representing an overall response rate of 41%. Chi‐square analysis was then used to test various hypotheses relating to the uptake of these management practices. A key conclusion is that although management practices do vary significantly among the four countries, Scotland does not necessarily lag behind. Indeed, Scottish visitor attractions seem to lead the way in many respects. Meanwhile, the study finds no strong evidence to suggest that visitor attractions in the other three countries have indeed identified and are following a common ‘international best practice’. Copyright © 2007 John Wiley & Sons, Ltd.