Face-to-face versus telephone surveys on political attitudes: a comparative analysis

Several researchers declared that the telephone survey reaches more accurate voting tendencies than the face-to-face surveys. Telephone survey shows numerous advantages compared to a face-to-face one but, however, the telephone survey also has some inconveniences. Among these it is important to highlight the scant quality of the sampling frame; absence of a telephone in some homes and the wide expansion of the mobile phone; low response rate of certain collectives and the overrepresentation of others. There are also some new barrierswhich make access more difficult (e.g. the automatic answering phone) and the saturation of the telephone medium because of the large amount of publicity activities which generate a large number of “unsuccessful” calls and interruptedinterviews. The objective of this paper is evaluating the adaptation of the telephone surveys in the electoral forecasts; in an attempt to see if it shows substantial improvements when they are compared to face-to-face interviews.     

A comparison of nonresponse in mail,telephone, and face-to-face surveys

This article reports a meta-analysis of 45 studies that explicitly compare the response obtained using a mail, telephone or face-to-face survey. The data analysis uses a generalized hierarchical linear model. Sampling procedure (e.g., local convenience sample, random general sample), saliency of topic, and research organization (university, government versus market research) had an effect on the response. On the average, the face-to-face condition achieved the highest completion rate (70.3%), the telephone survey the next highest (67.2%), and the mail survey the lowest (61.3%). There is a significant interaction with the year of publication: The response to face-to-face and telephone surveys is going down in the period covered by this analysis (1947 to 1992), but the response to mail surveys is going up slightly. We attribute this to the large amount of research on nonresponse problems with mail surveys, and recommend more research and development in this direction for face-to-face and telephone methods.     

The components of landline telephone survey coverage bias. The relative importance of no-phone and mobile-only populations

The continuously growing mobile-only population raises concerns regarding the representativeness of traditional landline telephone surveys. At this time, the mobile-only population differs significantly from general population, which leads to coverage bias when using fixed-line samples only for telephone surveys. However, in many European countries the mobile-only population is not the only source of coverage bias in telephone surveys. In addition, we have to consider coverage biases caused by considerable proportions of citizens without any telephone service. Since these two groups differ from the general population with respect to differential socio-demographic categories, in our view, the negative effects of mobile-only coverage error in traditional landline telephone surveys might in fact compensate—in part—for coverage bias caused by the no-phone population. To test this hypothesis of compensating coverage biases we calculated relative coverage biases caused by the mobile-only population and relative coverage biases caused by the no-phone population in 30 European countries for two socio-demographic variables in two points in time. Results are presented for four groups of countries that differ with respect to no-phone and mobile-only rates. Results suggest that—in general—mobile-only biases and no-phone biases do not compensate to a great extent, and thus the alarming mobile-only biases cannot be neglected when using telephone surveys in the estimation of population parameters. Nevertheless, there are several countries where the bias caused by the mobile-only population is far bigger than the joint bias caused by the mobile-only population and the no-phone population. This finding suggests that biases caused by the recent mobile-only population would be even more severe if the no-phone population did not exist.     

上海市民出行效率调查与分析

采用现场调查、电话调查、网上问卷相结合的方式对上海市民的出行效率进行调查与分析,并针对调查结果提出了相关政策建议。     

Children between the age of 5 and 11: what “don’t know” answers tell us

Children are increasingly seen as competent informants on their activities, views and needs. Different abilities of children can lead to inadequate (formally or regarding the content) answers or to the misunderstanding of proceedings during an interview process. One inadequate or at least unintended (on the part of the researcher) response is a “don’t know” answer (DK). To study when and why DK answers occur, a possible cause for them in the cognitive process and their relation to age, we analysed the DK answers given in qualitative semi-structured interviews with children aged 5–11, conducted face-to-face and on the telephone. Each of 56 children was interviewed twice, once face-to-face and once via telephone. The results show that age had an effect on DK responses due to the cognitive state of the respondent and their communicative intent, but there was no difference in the number of DKs due to problems with the research instrument or due to an adequacy judgement in respect of respondent age.     

Mail survey abroad with an alternative web survey

The large decline in cooperation in surveys experienced in the first decade of the twenty first century has placed representative surveys in a veritable quagmire, although numerous researchers have shown that the decline in the total nonresponse has been much higher in administered surveys (face-to-face and telephone) than in self-administered (mail and web surveys). The move from the “traditional” mail survey to the internet survey has brought important changes, but, at the same time, new challenges have arisen related to the lower coverage and the reduced visibility, the need for certain skills to fill out a questionnaire, changes in response rates, etc. This is a self-administered survey that informs the addressees by mail that they have been selected to participate in a research survey to which they can respond either by using the paper questionnaire (in the letter there is a prepaid envelope), by means of a web questionnaire (accessing a link and using a password), or by telephone (the respondent provided a contact time telephone number via a prepaid envelope or by calling an answering machine). The respondents themselves, therefore, choose the mode of response. An analysis of the responses achieved by each modality shows that the majority of the questionnaires were received by ordinary mail (83.6 %), 359 by internet (14.4 %), and 51 were answered by telephone (2.0 %).     

Regulatory Effects and Strategic Global Staffing Profiles: Beyond Cost Concerns in Evaluating Offshore Location Attractiveness

The practice of offshoring—staffing all or part of a business outside the home country—has proliferated to such an extent that the question for most multinational corporations (MNCs) is where, not if, some or all of its labor forces should be located beyond geopolitical borders. It remains an open question, however, where and under what conditions the hoped-for advantages of offshore staffing are best realized. While cost savings continue to play the major role for most companies, both quality and availability of worker skills and administrative and regulatory contexts of labor markets have increasingly influenced global staffing decision processes. This paper has two purposes: to examine the extent to which employment laws and other regulatory factors can impact—beyond cost concerns alone—the decision where to offshore, and to offer a methodology for developing attractiveness profiles that can help governments, service providers, and MNCs evaluate and improve the match between staffing needs and labor market characteristics. By examining financial considerations in conjunction with administrative and regulatory effects, the parties can better manage ongoing expansion of offshore staffing arrangements beyond more established locations such as India, China, and Malaysia. Strategic implications of a trend toward nearshoring—relocating offshore operations closer to or within the home country—are also discussed.     

Productivity,efficiency and technical change: measuring the performance of China’s transforming agriculture

As China enters the twenty-first century the health of the agricultural economy will increasingly rely, not on the growth of inputs, but on the growth of total factor productivity (TFP). However, the tremendous changes in the sector—sometimes back and sometimes forwards—as well as evolving institutions make it difficult to gauge from casual observation if the sector is healthy or not. Research spending has waxed and waned. Policies to encourage the import of foreign technologies have been applied unevenly. Structural adjustment policies also triggered wrenching changes in the sector. Horticulture and livestock production has boomed; while the output of other crops, such as rice, wheat and soybeans, has stagnated or fallen. At a time when China’s millions of producers are faced with complex decisions, the extension system is crumbling and farmer professional associations remain in their infancy. In short, there are just as many reasons to be optimistic about the productivity trends in agriculture as to be pessimistic. In this paper, we pursue one overall goal: to better understand the productivity trends in China’s agricultural sector during the reform era—with an emphasis on the 1990–2004 period. To do so, we pursue three specific objectives. First, relying on the National Cost of Production Data Set—China’s most complete set of farm input and output data—we chart the input and output trends for 23 of China’s main farm commodities. Second, using a stochastic production frontier function approach we estimate the rate of change in TFP for each commodity. Finally, we decompose the changes in TFP into two components: changes in efficiency and changes in technical change. Our findings—especially after the early 1990s are remarkably consistent. China’s agricultural TFP has grown at a healthy rate for all 23 commodities. TFP growth for the staple commodities generally rose around 2% annually; TFP growth for most horticulture and livestock commodities was even higher (between 3 and 5%). Equally consistent, we find that most of the change is accounted for by technical change. The analysis is consistent with the conclusion that new technologies have pushed out the production functions, since technical change accounts for most of the rise in TFP. In the case of many of the commodities, however, the efficiency of producers—that is, the average distance of producers from the production frontier—has fallen. In other words, China’s TFP growth would have been even higher had the efficiency of production not eroded the gains of technical change. Although we do not pinpoint the source of rising inefficiency, the results are consistent with a story that there is considerable disequilibrium in the farm economy during this period of rapid structural change and farmers are getting little help in making these adjustments from the extension system.     

Question-Answer Sequences in Survey-Interviews

Interaction analysis was used to analyze a total of 14,265 question–answer sequences of (Q-A Sequences) 80 questions that originated from two face-to-face and three telephone surveys. The analysis was directed towards the causes and effects of particular interactional problems. Our results showed that problematic respondent behavior is affected by the questionnaire design, whereas inadequate interviewer behavior is affected by respondent behavior, rather than directly by the questionnaire design. Two surveys used questions for which validating information was available. It appeared that the occurrence of such irregularities of interviewer and respondent behavior was related to the validity of the eventual responses. Explanations for the occurrence of problematic respondent behavior were proposed, concerning both cognitive and conversational factors, related to the wording of questions and response alternatives. Part of this paper was presented at the International Conference on Questionnaire Development, Evaluation and Testing Methods, 14–17 November 2002, Charleston, South Carolina.     

Measurement of power,probabilities, and alternative models of man

Starting from Max Weber’s definitions of power we discuss the meaning of his concept Chance and its relationships to the probabilistic notions that play a central role in definitions of indices of measuring voting power. Using Martin Hollis’s distinction between two models of man—plastic and autonomous—we argue that the common measures of voting power when interpreted in terms of probabilities seem to be in better conformity with the model of plastic man than with the model of autonomous man. The paper elaborates on the probability interpretation with applications to the modelling of power measures with a priori unions and to the concept of “real voting power” based on relative frequencies of historical events. Power as potential—which in our view is what Weber very likely meant—remains an elusive concept, but one that should be amenable to game-theoretic analysis.     

Researching my people,researching the “other”: field experiences of two researchers along shifting positionalities

Two researchers—one an Arab-Bedouin studying her own people from the Bedouin community, and the other belonging to Israel’s hegemonic Jewish society, studying women from the Druze minority—examine their positionalities as manifested in the field, analyzing their experiences and interaction with participants. Considerable importance and significant implications are customarily ascribed to the issue of whether a researcher is part of the culture studied or external to it. By contrast, this study challenges prevailing notions in professional literature, exploring fluctuations in the positioning of both researchers that occurred as they conducted their study, despite their ostensibly clear and obvious position, analyzing these effects on the sense of affinity to or remoteness from the participants, their culture and inner worlds.     

Spanish basic emotion words are consistently ordered

The hypothesis that there would be a consistently ordered sequence of basic emotion words in Spanish—a phenomenal claim—has been strongly corroborated on 103,184 emotion terms from a representative corpus of 188,975,000. The observed sequence of miedo, pena, sorpresa, alegría, rabia, desprecio and asco—linguistic exemplars of emotion “families” corresponding to fear, sadness, surprise, happiness, anger, contempt and disgust—is highly consistent diachronically (through current and modern Spanish), and synchronically (through various countries, among them—Colombia, Cuba, Chile, Mexico, Nicaragua, Peru, Puerto Rico, Spain, USA and Venezuela). These results converge with evidence of emotion universals from cognitive psychology and neuroscience, as well as with predictions from functional approaches. By analogy with the colour-perception domain, it is proposed that this sequence be hypothesized as a ranking of psychological salience.     

Kings and Vikings: on the dynamics of competitive agglomeration

This paper proposes a theory of competitive agglomeration—a new enquiry into the origins of hierarchical structures and governments. As a motivating example we analyze the Viking age—the roughly 300 year period beginning in 800 AD—from the perspective of the economics of conflict. The Viking age is interesting because throughout the time period, the scale of conflict increased—small scale raiding behaviour eventually evolved into large scale clashes between armies. With this observation in mind, we present a theoretical model describing the incentives both the defending population and the invading population had to agglomerate into larger groups to better defend against attacks, and engage in attacks, respectively. We tentatively postulate that competitive agglomeration during the Viking era was a key impetus to state formation in Europe.     

Arbitration systems and negotiations

We consider a model of bargaining by concessions where agents can terminate negotiations by accepting the settlement of an arbitrator. The impact of pragmatic arbitrators—that enforce concessions that precede their appointment—is compared with that of arbitrators that act on principle—ignoring prior concessions. We show that while the impact of arbitration always depends on how costly that intervention is relative to direct negotiation, the range of scenarios for which it has an impact, and the precise effect of such impact, does change depending on the behavior—pragmatic or on principle—of the arbitrator. Moreover the requirement of mutual consent to appoint the arbitrator matters only when he is pragmatic. Efficiency and equilibrium are not aligned since agents sometimes reach negotiated agreements when an arbitrated settlement is more efficient and vice versa. What system of arbitration has the best performance depends on the arbitration and negotiation costs, and each can be optimal for plausible environments.      

Economic designs of two-sided single and double screening procedures

Economic designs of single and double screening procedures for improving outgoing product quality based on two screening variables are presented for the case of two-sided specification limits. Two screening variables are observed simultaneously in the single screening procedure. In the double screening procedure, one variable is used first to make one of three decisions — accept, reject, or undecided — and after the first screening, the second variable is employed to screen the undecided items. It is assumed that the performance and the two screening variables are jointly normally distributed, and the deviation of the performance variable from the ‘ideal’ value causes dissatisfication to the consumers. Two quality cost functions — constant and quadratic — are considered. Cost models are constructed which involve screening inspection cost, and costs of accepted and rejected item. Methods of finding the optimal cutoff values are presented and a numerical example is given.     

Fostering entrepreneurship in distressed urban neighbourhoods

During the last decade entrepreneurship research has focused increasingly on spatial aspects of entrepreneurship. Many systematic studies have been conducted on the national or regional scale, although other geographical scales—cities and their single districts and neighbourhoods—have drawn less attention. In this context, the paper aims, firstly, at identifying spatial success factors of entrepreneurial activities and their promotion at the local scale. Secondly, the paper aims at contributing to the development of a conceptual frame at the interface of entrepreneurship research, urban and economic geography, and regional economics. Empirically, the paper draws on results from explorative case studies in two distressed urban areas.     

The potential of a multi-mode data collection design to reduce non response bias. The case of a survey of employers

The aim of the paper is to compare two alternative survey designs in terms of resultant response rates, non response bias and cost. The first design is a simple postal survey with follow-up mailings; the second design is a two-phase multi-mode design, where the postal survey is followed at the second phase by a telephone survey of non-respondents. We present a case study based on a survey of employers. In this study we find evidence that the sample obtained using only postal methods is biased in important respects. Bias is not apparent in the demographic characteristics of the employees. But bias is observed in some of the employees’ employment characteristics and some of the characteristics of the firms in which they work. The multi mode design seems, overall, to have reduced or removed the bias of the postal sample. Only in marginal respects was some further bias introduced. We also compare costs of the two designs, to enable a comparison of cost-effectiveness at bias reduction.     

Intention as a cognitive antecedent to international entrepreneurship��understanding the moderating roles of knowledge and experience

While International Entrepreneurship has attracted scholars’ attention during the last two decades, the impact cognitive aspects exert has been studied on cursory level only. The purpose of this paper was to apply the Theory of Planned Behavior (TPB) to the very field of International Entrepreneurship in order to examine whether this theory contributes to clarify what influences Small and Medium-sized Enterprises’ (SME) decision-makers’ intention—an important cognitive antecedent to behavior—to play an active part in internationalization. In particular, it had to be clarified whether or not International Entrepreneurship—due to its contextual specificities—deserves to be extended by further elements, i.e. experience and knowledge. Based on more than 100 responses from German SME executives, the study yielded several interesting results. First, TPB indeed helps explain how intentions to actively participate in international business are built. Second, an extension of the theory’s basic model seems to make sense, probably due to the specificities of international entrepreneurial behavior. As for the extensions, direct and moderating effects have been observed. Furthermore, cognitive elements seem to be key entrepreneurial resources which serve as sort of enablers. From these results several conclusions can be drawn. Cognitive aspects are a promising starting point for understanding decision-making in SME. Thus, the intersection of international entrepreneurship and entrepreneurial cognition deserves further attention—several examples for possible future studies are presented. Policies supporting SME should be extended: pure resource-based approaches seem to be insufficient. Furthermore, entrepreneurship courses and curricula should reflect the relevance of cognitive aspects.     

The bias of least squares polynomial interpolants

The fitting of a straight line — or more generally of a low degree polynomial — to a point cloud in the plane is a commonly performed statistical technique. This paper discusses the bias of such a procedure and in particular generalizes the well-known remainder formula for polynomial interpolation to the regression setting. Designs minimizing the maximum bias are discussed as well.     

Dynamic institutional analysis: measuring corporatist intermediation

In this paper a framework for empirical analysis is introduced that allows for a dynamic analysis of the interactions between different types of actors and institutions. We elaborate our argument by focusing on a complex phenomenon—corporatism—to show how this concept can be developed into a measure that travels across nations and time. The heuristic framework we developed adequately captures the interactive behaviour of the relevant actors within a corporatist institutional context. We demonstrate the usefulness of this framework for the analysis of policy formation by applying it to Dutch incomes policy. We contend that this heuristic framework contributes to alleviating the often discussed methodological trade-off between single case studies and cross-national comparisons. We also argue that it can bridge the gap between qualitative and quantitative approaches. Lastly, we propose that it can be used for empirical analysis of policy-making processes in other policy areas.