Blurring B2C and B2B boundaries: corporate brand value co-creation in B2B2C markets

ABSTRACT

This paper aims to explore how corporate brands co-create value with their multiple stakeholders in a B2B2C marketplace. Main data sources stem from in-depth interviews with top managers of a technology corporation in the financial sector. Findings depict a model that conceptualises the successful value co-creation process as the careful management of six specific drivers, namely: interdependency, direct approach, trust, strategic alignment, adaptive modus operandi, and knowledge sharing. Hence, the study offers new food for thought for scholars and practitioners who wish to improve their knowledge and understanding on brand value co-creation and corporate marketing.     

冬日里的B2B

在过去的两年里,B2B行业可谓是个大热门。ALI、网盛的上市将B2B推向高潮,整个B2B行业和投资领域都为其摩拳擦掌,仿佛B2B的盛世已经到来。但今年春节过后,形势急转直下,到了年尾,互联网的冬天一片萧索：股价稳步下跌,市场极度萎缩。裁员、关门、调整、收缩战线、转战B2C等不绝于耳。那么究竟是什么原因导致B2B行情昙花一现,急转直下呢？B2B已经走到尽头了吗？     

B2B企业电子采购的探讨

当前我们必须了解采购与电子采购的概念和电子采购的优势，然后才能提出战略性电子采购的概念，从而预测出BSP电子采购模式将成为未来的发展趋势，并且要了解我国电子采购的发展现状和目前存在的主要问题。     

我也团购

办公场所地处钻石地段的淮海中路,由于所属区域热衷打造世界顶级品牌商铺集聚地,满目皆是外文招牌环绕,不要说一般的餐饮调整出去,即便中档的也难以容身。这下可苦了我们这帮领子发白的上班族,最烦人的是每天的午餐解决方案。好在办公室里的靓男俊女脑子灵,天天结伙去团购,说实在的,由于他们青睐"想穿(湘川)"菜,不嗜辣味的我还是毫不动心。然而,报载某网站发布的上海2011年上半年城市生活消费报告吸引了我眼球:半年来,消费者通过团购节省     

Diffusion Models for B2B,B2C,and P2P Exchanges and E-Speak

Consulting groups are predicting that the future of business-to-business (B2B) and business-to-consumer (B2C) exchanges will generate exponentially increasing revenues. However, the economic uncertainties in the market and technological innovations, such as peer-to-peer (P2P) networks and e-Speak from Hewlett Packard, may significantly alter the outlook for the current exchanges. In this study, we adopted a diffusion model for B2B, B2C, and P2P exchanges and e-Speak to capture the future revenue potentials of these electronic exchanges. We simulated the proposed model to incorporate possible market uncertainties. We initially analyzed the case where B2B and B2C increased exponentially. Then, we considered the case of migration from B2B and B2C to P2P and e-Speak. We tested the rate of diffusion with respect to certain parameters, such as imitation, innovation, market potential, and switching rate. With the set of parameters we used, we found out that the effect of imitation was stronger than innovation. The switching rate played an important role in how easy it was for agents to move to later technologies. The inertia factor determined the winner in the marketplace, based on the values, making it more expensive or less expensive to switch to later technologies.     

冷眼看中国B2B

电子商务最具魅力之处就在于它能极大地节省交易费用,通过跨地域、全天候方便快捷的交易方式,降低买家与卖家之间的搜寻成本、谈判成本和交易成本。也正由于此,电子商务在国际贸易领域有着广阔的发展空间。一时,各种标榜某某商业模式的国际贸易 B2B 网站纷纷搭台,真可谓你方唱罢我登场。电子商务玩家谁也不愿失去这块到嘴的肥肉。某某.com 贸易网站广告铺天盖地于各类媒体,那咔嗒咔嗒的鼠标声不啻似"渔阳鼙鼓动地来,惊破霓裳羽衣曲"。然而,一年多的运作在各贸易网站上从事交易的外贸企业没有得到多少实质性利益,务实的企业家开始思量:B2B 贸易网站究竟在多大程度上改变了传统企业的命运?众多企业慢慢感觉到,国际贸易网站想说信你不容易     

冷眼看中国

电子商务最具魅力之处就在于它能极大地节省交易费用,通过跨地域、全天候方便快捷的交易方式,降低买家与卖家之间的搜寻成本、谈判成本和交易成本.也正由于此,电子商务在国际贸易领域有着广阔的发展空间.一时,各种标榜某某商业模式的国际贸易B2B网站纷纷搭台,真可谓你方唱罢我登场.电子商务玩家谁也不愿失去这块到嘴的肥肉.某某.com贸易网站广告铺天盖地于各类媒体,那咔嗒咔嗒的鼠标声不啻似"渔阳鼙鼓动地来,惊破霓裳羽衣曲".     

B2B or Not to Be: Does B2B E‐Commerce Increase Labour Productivity?

We implement an endogeneous switching‐regression model for labour productivity and firms’ decisions to use business‐to‐business (B2B) e‐commerce. Our approach allows B2B usage to affect any parameter of the labour productivity equation and to properly take account of strategic complementarities between the input factors and B2B usage. Empirical evidence from 1,460 German firms shows that there is a simultaneous relationship between labour productivity and the adoption of B2B. Firms deciding to use B2B e‐commerce employ their input factors more efficiently than non‐B2B users. Conversely, firms refrain from engaging in B2B probably because they expect the cost of B2B adoption will not be sufficiently compensated by productivity gains.     

Alibaba: Entrepreneurial growth and global expansion in B2B/B2C markets

The purpose of this case-based research is to analyze and discuss Alibaba Group (hereafter Alibaba) and its entrepreneurial growth and global expansion in B2B/B2C markets. The paper uses company and industry-specific data and surveys to analyze a fast growing Chinese B2B/B2C firm and its internationalization and expansion in global markets. Findings of the work reveal that in a short time, Alibaba has become a major entrepreneurial icon and global player and continues to grow worldwide because of its well-planned business initiatives and B2B/B2C-based business models. The paper also provides implications in the area of international entrepreneurship and its related areas. International entrepreneurs need to learn from Alibaba’s fast growing business model and dynamic growth because of its competitive platforms and Web-based strategies which helped the company to target small and medium-sized enterprises (SMEs) in global markets. Within the areas of international entrepreneurship and international business, the paper also provides discussion which deals with the changing e-commerce industry and its future growth and developments.     

Cultural influences on B2B service quality-satisfaction-loyalty

The link between service quality, customer satisfaction, and customer loyalty has drawn the attention of both academic researchers and practitioners. They are also focusing on the effect of cultural differences on customer attitudes and behaviour in the global service industry. This paper examines the relationships between service quality, customer satisfaction, and loyalty as well as the moderating effect of cultural differences on the above relationships in the industrial business-to-business (B2B) service sector. The paper presents an empirical study using datasets collected from 7652 industrial customers across 55 countries and uses structural equation modeling (SEM) to test the hypotheses. The application of Net Promoter Score (NPS) as a customer loyalty metric based on customer experience management (CEM) is studied in relation to customer satisfaction. The study results demonstrate the positive relationship of service quality, satisfaction, and loyalty. In terms of the effect of cultural differences, the study finds that cultural dimensions of uncertainty avoidance negatively moderate the relationship between service quality and satisfaction, while individualism positively moderates the relationship between service quality and satisfaction. However, cultural differences do not impact on the relationship between satisfaction and loyalty.     

刮目相看B2C

之所以对B2C刮目相看,不仅是因为那个嘲笑不倒的亚马逊居然有了赢利,也不仅因为网民基础、支付配送手段、信用体系在积蓄着量变到质变的飞跃,还因为各路零售商家的信息化大戏已渐入佳境。零售业信息化与当年聒噪烧钱的网站不同,上演的是楚庄王的故事:三年不飞,一飞冲天;三年不鸣,一鸣惊人！     

The Survival of Internet-Based B2B Exchanges

Abstract

Researchers have suggested that businesses are undergoing a paradigm shift due to the emergence of the Internet. In the business-to-business arena, fundamental process changes are taking place due to the emergence of Internet-based B2B exchanges. Three types of B2B exchanges have emerged-independent or third party industry specific B2B exchanges, buyer or supplier coalition-based B2B exchanges, and corporate B2B exchanges. While the costs savings associated with Internet-based B2B exchanges are well understood, this paper highlights the critical role that relationships will play in the success or failure of B2B exchanges. Using transactional cost framework, we analyze the various types of Internet-based B2B exchanges and conclude that corporate exchanges have a comparative advantage over open market exchanges, as well as over buyer or supplier coalition-based exchanges. It is our expectation that this paper will serve as a catalyst for future research in this area.     

Bridging the B2C and B2B Research Divide: The Domain of Retailing Literature

As the oldest academic journal in marketing, Journal of Retailing publishes research dealing with all sorts of B2B and B2C retailing-related topics. However, there appears to be a perception that Journal of Retailing welcomes only research pertaining to B2C issues. In this article, we debunk that perception through an analysis of the content of Journal of Retailing articles published during the 2002-2008 period. In particular, we find that only 18.7% of Journal of Retailing's content is devoted exclusively to B2C or C2C (consumer-to-consumer) topics. The remainder focuses on B2B research issues. We explore the implications of these findings for researchers who wish to pursue retailing-related B2B research.     

Comparing Digital Strategies and Social Media Usage in B2B and B2C Industries in Spain

ABSTRACT

Using 285 responses obtained in a survey of high- and middle-level managers of firms located in Spain and by implementing clustering techniques, we identify differences in the conception and adoption of a digital strategy and the use of social media. A driver for these differences is represented by whether companies are adopting a B2C or a B2B business model. Specifically, B2B companies are slower to generate an overall digital strategy compared to B2C firms. Moreover, B2B firms adopting a digital strategy are prioritizing the use of more professionally oriented platforms (e.g., LinkedIn), while B2C firms are favoring the use of more socially oriented services (e.g., Facebook). Additionally, we find that those B2C companies without a clear digital strategy are nonetheless significantly using social media, particularly social networks, while B2B companies are delaying the use of social media until conceiving a clear digital strategy.     

第三方独立B2B平台模式分析——以金银岛为例

中国第三方独立B2B平台发展状况B2B在我国发展十余年来,大致经历了三个阶段:萌芽阶段、普及阶段、初步应用阶段。萌芽阶段。1997年,我国第一个全流程的B2B电子商务交易平台(中国商品交易中心,CCEC)上线,标志着我国B2B电子商务进入萌芽阶段。随