An Internet opportunity for museums: ‘.museum’

A new top‐level domain, ‘.museum’, will soon be available to museums. The advantages and procedures for registering as a ‘.museum’ are outlined in the paper. Copyright © 2002 Henry Stewart Publications     

Environmental management: from ‘fit’ to ‘stretch’

Environmental management is a budding discipline that studies the development and shaping of environmental policy in business. This article discusses what progress has been made in theory building in the field of environmental management, and what priorities should be set for future research. The level of ambition of a company with respect to its environmental performance is seen as the result of the following three variables: the coincidence of increased eco-efficiency and market opportunities; the internal structure and culture of the company (including the influence of a number of important actors in it) and the pressure from the immediate and wider social environment to take environmental measures. Research in the field of environmental management can improve our understanding of the conditions under which companies will strive for higher eco-efficiencies. It is argued that such research must concentrate on the interaction of the three variables mentioned above and on how they affect the actions of companies. © 1998 John Wiley & Sons, Ltd and ERP Environment.     

‘House poor’ or simply ‘poor’?

This paper defines a set of indicators for distinguishing housing affordability problems resulting from high rents from those chiefly arising from low income. In place of the common ratio of rent to income, it uses a residual income indicator with indicators of over-consumption and over-paying for housing services. The indicators are computed for a sample of renter households in Switzerland, one of the countries with the greatest rental share. They help define more precisely who needs general income assistance and who needs specific housing aid (only one fourth of the former).     

Combating environmental repercussions through ‘TQEM’ and ‘ISO 14000’

Business is totally dependent on society although we sometimes do not experience it that way. All business, even in their most limited form, confront environmental issues, some more than others. Business leaders will be actively addressing social and environmental issues. These companies will be going for certification to ISO 14001 (EMS) and progressive organizations have moved beyond EMS requirement, seizing control of environmental operations through Total Quality Environmental Management (TQEM). Industry leaders are incorporating environmental thinking into every aspect of their operations. As a long‐range plan towards TQEM, an organization can have a road map and a clear model for achieving excellence in the area of Environmental Management. Copyright © 2001 John Wiley & Sons, Ltd and ERP Environment     

Patent statistics: deciphering a ‘real’ versus a ‘pseudo’ proxy of innovation

Patent statistics have fascinated economists concerned about innovation for a long time. However, fundamental questions remain as to whether or not patent statistics represent the real state of innovation. As Griliches pointed out, substantial questions involve: What aspects of economic activities do patent statistics actually capture? And, what would we like them to measure? He pointed out that these statistics can be a mirage appearing to provide a great number of objective and reliable proxies for innovation.This paper aims to address some of these questions by making a comparative evaluation of the representability of patent statistics in four levels of the innovation process, using as examples research and development (R&D) in Japan's printer and photovoltaic solar cell (PV) industries over the last two decades. Furthermore, this research provides a new set of patent statistics which could be considered a more reliable proxy for innovation.     

From ‘social club’ to ‘integrated membership scheme’: developing membership schemes strategically

Changes in the economic and political climate have resulted in income generation becoming increasingly important for cultural organisations and one method of achieving this is to develop closer relationships with individuals, for example, members. Friends' schemes (also known as membership schemes, societies and organisations) exist in a variety of formats and provide organisations with a range of benefits in addition to their income‐generation potential. These include advocacy, influence and a stable volunteer base. This paper makes a contribution in three areas of cultural management: it presents the findings of a study of friends' schemes within large museums and galleries in London and identifies distinctive typologies of scheme; creates a framework that practitioners can use as a diagnostic tool to analyse their own scheme; and finally, provides strategic direction to assist in the evolution of membership schemes. Copyright © 2003 Henry Stewart Publications     

The ‘science’ and ‘practice’ of HRM in small firms

This paper looks at the ‘science’ and ‘practice’ of human resource management in small firms. While there is growing evidence that the practice of human resource management in small firms is characterized by informality, there is less evidence about the science, or explaining why this is the case. We look to writing on strategic human resource management, which has at its heart the resource based view of the firm, for possibilities offered to understanding the science of human resource management in small firms.     

‘Sameness’ and ‘Difference’ Revisited: Which Way Forward For Equal Opportunity Initiatives?

Recent interest in ‘managing diversity’ has reopened debates about forms of equality in the workplace. Approaches to equality developed in the 1970s and 1980s have been characterized as an attempt to ensure that if individuals bring the same abilities to work, or perform in the same way, they should receive the same access to jobs and employment benefits, regardless of social group membership. Managing diversity appears to be about a more positive valuing of difference. Benefits are seen to derive from different perspectives and approaches and these should be nurtured and rewarded rather than suppressed. Feminists have long argued about the extent to which women are the same as, or different from, men, and about the political consequences of adopting these positions. Recent theoretical developments have led to some novel solutions to this dilemma. These include asserting claims to both ‘sameness’ and ‘difference’, the deconstruction of ‘difference’, and the reconstruction of ‘sameness’ on women's terms. This paper explores approaches to equal opportunities through both established and novel theoretical perspectives. It argues that existing practice cannot be fitted neatly into the conventional distinctions between ‘sameness’ and ‘difference’, and explores the potential characteristics and strengths and weaknesses of equality initiatives based on the new theoretical perspectives.     

‘A Land of Milk and Honey’? Reengineering the ‘Past’ and ‘Present’ in a Call Centre*

ABSTRACT This article explores how managers, in the Call Centre of a Bank, (re)defined, and drew boundaries around ‘past’ cultural conditions, in relation to the introduction of a Business Process Reengineering (BPR) regime. Managers represented the ‘past’ negatively, in terms of conflict and coercion, whilst the ‘present’ was largely described as a Shangri‐La of teams and consensus. This eschewing of the ‘past’ and sublimation of the ‘present’ stood in opposition to the representations of the staff. Both the ‘staff’ and ‘managers’ seemed to reject or embrace discourses that challenged or coincided with their understanding of how things are or should be. In view of this, their understanding of the past/present is inseparable from a consideration of power and identity. The article examines the interplay between discourses and individuals, arguing that it is bound up with fear and anxiety, hope and aspiration, memory and nostalgia, among other, everyday life experiences.     

Obtaining legacies ‘face-to-face’

This paper is a general overview on how to obtain legacies. It must be remembered that the element of legacy fundraising which involves face-to-face techniques is the culmination of a properly organised and researched campaign, and cannot in any circumstances be done without a great deal of other essential preparatory work. Legacies account for nearly a half of all voluntary income in the UK, yet even now very few charities have developed a really effective all round legacy campaign integrated into their overall fundraising strategy. This paper is an attempt to give some insight into this potentially important income stream and is designed to give every fundraiser some helpful ideas, whether working for a large established national charity or a very small, local, recently formed voluntary group.     

‘Repeat commercializers,’ the ‘habitual entrepreneurs’ of university–industry technology transfer

Among academic faculty, is there a class of ‘repeat commercializers’ who account for a disproportionate share of commercialized technologies arising from university research? In a survey of 172 engineering, mathematics, and science faculty members from a major Canadian university, we found evidence that a class of repeat commercializers does exist. Further, we found that the 12% of the faculty who are repeat commercializers account for 80% of the commercialized innovations. Interviews with repeat commercializers in the same faculties at the same university suggest that repeat commercializers parallel habitual entrepreneurs in that they have the ability to commercialize (i.e. the ability to generate and identify commercializable inventions and the ability to acquire resources for the commercialization of their inventions) and the aspiration to do so (i.e. commercialization-friendly attitudes). Since repeat commercializers account for such a large percentage of commercialization activity, it is important that programs and policies associated with technology transfer address the needs of this subpopulation of the faculty.     

‘Premium Network Spaces’: A Comment

This paper is a response to some of the arguments developed by Stephen Graham in an article published in IJURR in March 2000. In that article, Graham argues that the contemporary conditions of development of infrastructure networks worldwide are particularly favourable to ‘secessionary tendencies’ and lead to the deliberate creation of premium network(ed) spaces, i.e. ‘new or retrofitted transport, telecommunications, power or water infrastructures that are customized precisely to the needs of powerful users and spaces, whilst bypassing less powerful users and spaces’. In this response, I discuss cases in a variety of urban and national contexts that appear to stand in contrast with Graham’s narrative. In conclusion, I stress four directions which additional empirical research on these issues should address: incorporating the role of historical time; differentiating between developed and developing countries; expanding the analysis to spaces other than large cities; and integrating the features of socio‐political regimes. Cet article répond à certains arguments développés par Stephen Graham dans un article publié dans l’IJURR en mars 2000. Dans son article, Graham soutient que les conditions contemporaines de développement des réseaux techniques sont particulièrement favorables à l’expression de ‘tendances sécessionnistes’ (selon ses termes) et au développement d’espaces‐réseaux de première classe, c’est‐à‐dire ‘des réseaux de transports, de télécommunications, d’énergie ou de distribution d’eau, nouveaux ou redéveloppés, qui sont adaptés précisément aux besoins d’espaces et d’utilisateurs puissants, au détriment d’espaces et d’utilisateurs moins puissants’. Dans cette réponse, je présente un certain nombre de travaux empiriques menés dans des contextes urbains et nationaux divers et qui me semblent aller à l’encontre de la thèse défendue par Graham. En conclusion, j’indique qu’il serait souhaitable que les études empiriques à venir approfondissent quatre dimensions du problème: le rôle de l’histoire et du temps long; les différences entre pays développés (équipés en réseaux d’infrastructures) et pays en développement (en voie d’équipement); la situation des territoires autres que ceux des grandes métropoles (et les interactions entre les différents types de territoires); et l’influence des régimes socio‐politiques.     

‘Meeting need: Successful charity marketing’

Ian Bruce (ICSA/Prentice Hall (Charities Management Series), Hemel Hempstead, UK; 1994; ISBN 1 872860 58 3; 292 pp; paperback; £17.95; hot line ordering No. +1442 881883)     

From ‘start-up’ to ‘re-boot’: Product lifecycle strategies and competitive advantage in the computer industry

The PC sector, following the packaging and car manufacturing industries, will increasingly be forced to acknowledge and account for its product base throughout the commodity's life, and beyond. The environmental problems being posed by electronic waste have been recognized and both the EU and the individual Member States are discussing solutions which may or may not include legislative action. In anticipation, product take-back programmes are beginning to emerge within the industry and the economics and logistics of re-use and recycling are at the forefront of this debate. The issues in store for this sector are examined and specific initiatives by organizations considered. It is asked whether a ‘closing of the product loop’ will generate a competitive advantage for these companies and what impact an industry-led ‘consortia’ initiative may have.