Synthesizing content models of employee turnover

To identify a set of broad factors that reflect the constructs measured in three content models of employee turnover, we hypothesized 19 scales would reduce to five factors related to employee job‐search behavior and actual turnover decisions: one's affect toward the organization, work environment, instrumental attachment, extraorganizational ties, and sense of obligation. Using a sample of 888 staff members from a large university, the factor structure was confirmed. Multivariate regression results also indicated one's work environment, instrumental attachment, and sense of obligation were significantly and negatively related to both job search and turnover, with work environment and instrumental attachment exhibiting the strongest effects. Extraorganizational ties were only significantly and negatively related to job search. Interestingly, affect toward the organization was not significantly related to either job search or turnover. Path analyses indicated the effects of four of the factors on turnover were fully mediated by job search, with instrumental attachment the sole factor that was only partially mediated. Our model provides a foundation for future researchers to test the uniqueness of new predictors of turnover, as well as guidance to practitioners regarding where resources might be best utilized in curbing turnover.     

Transformational leadership,employee turnover intention,and actual voluntary turnover in public organizations

This research seeks to make contributions to the organization-level analysis of voluntary turnover in public organizations. Structural equation modelling is used to explore how transformational leadership makes a difference on employees’ actual quitting behaviour. Moreover, the research provides empirical evidence on the relationship between turnover intention and actual turnover. The findings suggested that transformational leadership not only directly prevents employees from forming intentions to leave but also indirectly does so by cultivating a collaborative culture. Additionally, we found that higher turnover intention leads to higher actual turnover rate, so turnover intention may be a valid proxy of actual turnover behaviour.     

Mobley revisited: dynamism in the process of employee turnover

In the employee turnover literature, studies of antecedents at static points prior to the ‘stay versus leave’ decision have generally not exhibited great predictive power. Mobley (1982 Mobley, W.H. 1982. Some Unanswered Questions in Turnover and Withdrawal Research. Academy of Management Review, 7(1): 111–6. [Crossref] , [Google Scholar]) suggests that such studies require the inclusion of change, time, actions and operations. A study is accordingly reported here in which employee recall of satisfaction, commitment and withdrawal intentions at three periods prior to the stay/leave decision is examined. Measures recalled at a single time (static) are found to be unreliable or even contrary to expectation. Alternately, change in variables is found to be significantly more predictive of final turnover than static measurements of these variables, especially over a year. Different antecedents appear to dominate in the turnover process at different times. Furthermore, antecedents differ over demographic groups, suggesting that movement capital may affect turnover.     

Reducing employee turnover through customer contact center job quality

Despite the rapid growth of customer contact centers (CCCs), high-quality jobs for employees of such centers remain a challenge, as evidenced by the high employee turnover rates in this industry. This study, therefore, conceptualizes and operationalizes a CCC job quality construct to determine its impact on job satisfaction, affective commitment and employee turnover, using a sample of 577 CCC employees of B2C service industry organizations in the Netherlands. An extensive quantitative study using structural equation modeling reveals that CCC job quality has a direct, positive impact on job satisfaction and affective commitment and a strong indirect negative effect on employee turnover. Thus, job quality is crucial for reducing employee turnover rates; this study offers managers clear guidelines on how to improve that quality.     

Strategies for adapting to high rates of employee turnover

For many organizations facing high rates of employee turnover, strategies for increasing employee retention may not be practical because employees leave for reasons beyond the control of management or the costs of reducing turnover exceed the benefits to be derived. In this situation managers need to consider strategies that can minimize or buffer the organization from the negative consequences that often follow from turnover. Strategies organizations can use to adapt to uncontrollably high employee turnover rates are presented in this article. In addition, suggestions are made for how managers should make choices among the alternative strategies.     

Managing the locals: employee relations in South Asian restaurants

This paper examines the management of employee relations in South Asian firms in the UK independent restaurant sector. Key working practices pertaining to the employment relationship are examined in a particular socio-economic and spatial context. Acknowledging such contexts facilitates an appreciation of how ethnicity and employment relations interact, rather than abstracting culture from the material context in which it operates. Consistent with this analytic focus, a mixed embeddedness perspective (Kloosterman et al. 1999) is adopted which recognizes the importance of both economic and social aspects of ethnic minority entrepreneurship. A qualitative methodology, drawing upon 23 case histories (involving both employer and employee perspectives) is deployed. The indications from this research suggest that the employment relationship is an outcome of the fluid interaction of social, economic and geographical contexts. This renders problematic both culturalist and purely economic approaches to ethnic minority entrepreneurship. Future research should carefully consider how the employment relationship is influenced by its embeddedness within specific communities.     

Work context and employee behaviour as antecedents for intrapreneurship

Intrapreneurial employees and intrapreneurial projects are considered to be an important driver of innovation and strategic renewal within companies. While many studies addressed the top-down implementation of innovative projects, analyses of employee initiatives in promoting innovation within companies are scarce. This paper therefore takes a bottom-up approach and focuses on employee behaviour and how it can be stimulated towards intrapreneurship. We propose and test a two-step model where formal and informal work context affects employees’ intrapreneurial behaviour, which then provides the basis for bottom-up initiated intrapreneurial projects. Our empirical data consist of questionnaire responses of 176 employees in six Dutch companies. The results of structural equation model estimations indicate that formal organisational factors (horizontal participation, resource availability) affect employees’ intrapreneurial behaviour, but also highlight informal factors such as trust in the direct manager. We also find that innovativeness and personal initiative, but not risk taking, play a role for an effective translation of employees’ behaviour into intrapreneurial projects.     

The effects of network groups on minority employee turnover intentions

Companies in the United States are concerned with retaining minority employees to maintain or increase the diversity of their workforce. Here we assess the value of one approach companies have used to retain minority employees: “network” groups. Based on data obtained from a large company with extensive network groups, this study compares the turnover intentions of minority employees who have joined one of the company's network groups to those who have not joined one of the company's network groups. The data show that employee network groups can be useful in helping companies retain managerial‐level minority employees. Extensive recommendations are provided to help organizations maximize the effectiveness of network groups. © 2002 Wiley Periodicals, Inc.     

Leader-member exchange,employee performance,and work outcomes: an empirical study in the Chinese context

In this study, we employed the multidimensional view of LMX (LMX-MDM) to develop a model that captured different antecedents and outcomes of task and contextual performance. We tested this model with a sample drawn from subjects from the People's Republic of China. The results indicated that the affect dimension of LMX-MDM was positively associated with task performance and contextual performance. The contribution dimension of LMX-MDM was positively related to the job dedication dimension of contextual performance. Supervisory ratings of the task performance and the interpersonal facilitation dimension of contextual performance predicted the promotability of subordinates, and task performance influenced subordinates' intention to quit. Limitations and future research are discussed.     

Understanding the perpetration of employee computer crime in the organisational context

While hackers and viruses fuel the IS security concerns for organisations, the problems posed by employee computer crime should not be underestimated. Indeed, a number of IS security researchers have turned their attention to the ‘insider’ threat. Of this group, several focus on the offender, either in terms of a series of attributes required for perpetration, or with reference to forms of safeguards aimed at negating such behaviour. These studies are complemented by those texts which examine the organisational context in which rogue employees commit computer crime. Currently, however, there has been a lack of insight into the relationship between the offender and the context, during the commission process. To address this deficiency, two criminological theories are advanced. This paper illustrates how the theories, entitled the Rational Choice Perspective and Situational Crime Prevention, can be applied to the IS domain, thereby offering a theoretical basis by which to analyse the offender/context relationship during perpetration. By so doing, practitioners may use these insights to inform and enhance the selection of safeguards in a bid to improve prevention programmes. Furthermore, the importation of the Rational Choice Perspective and Situational Crime Prevention into the IS field opens up potentially new areas for future research.     

Precipitating events leading to voluntary employee turnover among information technology professionals

Voluntary turnover rate of information technology (IT) professionals within defense contracting organizations has increased by 12.6% since 2003. The perceptions and lived experiences of IT professionals in the defense contracting industry were explored in a phenomenological study to better understand the precipitating events, or shocks, that led to their decision to voluntarily leave an organization. Twenty IT professionals at a small, service‐based, government contracting organization supporting the intelligence community in Ft. Meade, Maryland, were interviewed until data saturation was achieved. Analysis of interview responses revealed that managing relationships at multiple levels between employees, corporate management, and the direct supervisor or manager is one way that organizations can decrease their overall voluntary employee turnover. The results of the study can be used by business leaders to create innovative retention plans and enact positive organizational change to reduce the voluntary employee turnover of IT professionals.     

The contours of employee voice in SMEs: the importance of context

This article develops a context‐sensitive approach to analyse how and why voice operates in small‐ to medium‐sized enterprises (SMEs), an area that remains under‐theorised and under‐researched. By building on a priori frameworks with proven ability to unpack complexity and take account of the wider context of SMEs, this article explores how resources (human and social capital) and constraints (product market, labour market and strategic orientation) interact to shape voice practices. The article finds significant differences between ‘reported’ compared with ‘actual’ practices in situ, and identifies different types of firms (‘strategic market regulation’, ‘strategic market‐led’ and ‘non‐strategic market‐led’) along with the factors that influence the form and practice of voice. Overall, the article argues that researchers should further pursue research that appreciates the layered nature of ontology and the role played by firm context to explain complex organisational phenomena, if we are to advance our understanding of voice practices in SMEs and beyond.     

Psychological capital: A positive resource for combating employee stress and turnover

Workplace stress is a growing concern for human resource managers. Although considerable scholarly and practical attention has been devoted to stress management over the years, the time has come for new perspectives and research. Drawing from the emerging field of positive organizational behavior, this study offers research findings with implications for combating occupational stress. Specifically, data from a large sample of working adults across a variety of industries suggest that psychological capital (the positive resources of efficacy, hope, optimism, and resilience) may be key to better understanding the variation in perceived symptoms of stress, as well as intentions to quit and job search behaviors. The article concludes with practical strategies aimed at leveraging and developing employees' psychological capital to help them better cope with workplace stress. © 2009 Wiley Periodicals, Inc.     

Hours underemployment and employee turnover: the moderating role of human resource practices

Using Canadian nationally representative, multisource longitudinal data, this paper examines relationships between hours underemployment, employee turnover and human resource practices. The results of hierarchical linear models indicate that underemployed employees are more likely to leave an organisation that relies heavily on part-time workers, whereas they are more likely to stay when their employers hire regularly from within the company. These findings extend the literature on hours underemployment from individual-level direct effects to organisational-level moderating factors, and accordingly, they provide empirical evidence that human resource professionals can use to address the detrimental effects of underemployment.     

Do not say a word! Conceptualizing employee silence in a long-term crisis context

Abstract

Although research has emphasized the organizational and individual factors that influence employee voice and silence at work, it is less known how employee voice/silence is affected by the economic context, particularly when this context is one of intensive and long-term economic crisis in a country with weak institutional bases. In this study, we explore how employee silence is formulated in long-term turbulent economic environments and in more vulnerable organizational settings like those of small enterprises. The study draws on qualitative data gathered from 63 interviews with employees in a total of 48 small enterprises in Greece in two periods of time (2009 and 2015). This study suggests a new type of employee silence, social empathy silence, and offers a conceptual framework for understanding the development of silence over time in particular contexts of long-term turbulence and crisis.     

科技型企业核心员工离职现状与离职特征分析

科技型企业作为推动我国科技创新的重要力量,其新技术或新产品的开发离不开掌握最前沿技术和具备关键知识的核心员工。然而,科技型企业人才竞争激烈,核心员工流动性较高,文章通过分析科技型企业核心员工的离职现状与离职特征,以及总结科技型企业对已离职核心员工管理存在的问题,为科技型企业解决核心员工的离职问题提供思路。     

The effect of employee share ownership on employee commitment and turnover: comparing the cases in Britain and South Korea and the role of the economy

Despite the consensus in the employee share ownership (ESO) literature for the need to explore contexts that influence ESO outcomes, studies examining two important factors, national context and status of the economy, are limited. In this study, the authors compare the outcomes of ESOs in Britain and South Korea during economic expansion and downturn. The results demonstrate that, during an economic expansion, the effect of ESOs in increasing employee commitment is stronger in South Korea, while their effect in decreasing employee turnover is stronger in Britain. However, during an economic downturn, the authors find no evidence for these effects in both societies. The findings lend support to the contingency perspective in managing ESOs and provide meaningful implications and guidance to the literature.     

企业新生代员工组织承诺与离职倾向关系研究

文章探讨企业新生代员工的组织承诺与人才流动性的关系研究。通过调查问卷量表进行调查,以全国各企业单位新生代员工为主,对其发组织承诺量表、离职倾向量表进行测查及统计分析。提出建议有:加强对员工忠诚度的培训,为职工打造职业发展规划;重视新生代个人成长,了解个体需求差异;减少公司集体活动,增加员工个人可支配时间。